Avoid Heartz Pest Control at All Costs The owner, Tom, is rude, dishonest, and unprofessional. I paid $156.96 for a full service that included a 30-day warranty. When I called back because I was still seeing activity, he told me they would "only honor the warranty" by spraying just the specific problem area -- nothing more. On top of that, he tried to pressure me into a month-to-month plan, making it clear that unless I paid more, his workers would only come out for partial services instead of doing the job I had already paid for and that was still under warranty. This is a scam tactic -- plain and simple. Instead of honoring their guarantee, they look for ways to nickel-and-dime customers while giving a nasty attitude in the process. I will never do business with this company again, and I strongly warn others to stay away from Heartz Pest Control. read more

Reginald Davis did a great job. He was very professional as well as kind. He took his time explaining to us what he was doing as well asking us questions about any additional needs we may have due to any pests we may be having trouble with. He was very thorough to make sure any and all issues were addressed and taken care of. He was very courteous and respectful. He spotted several areas that we didn't even know needed to be treated. We were very pleased with his diligent work. Thank you so much! read more

I used this company for three different houses but the last time it was very bad experience the lady who's in charge of the phone she never return my call. I request a service for an empty house she was giving me wrong information. Every time I called was I asked to speak to manager or owner no one called me back . Even after the guys said he want to the house I saw spider in different rooms read more

See all

Updated review 9/29. Owner personally reached out and fixed extra charges on account. He was professional and kind. read more

I was referred to Hartz Pest Control and very glad I was! From the minute they answered the phone, to getting scheduled for service, the experience was delightful and easy. I had many questions and they were all answered to my satisfaction; and I am excited to have them as my new pest control service. It was very easy to make an appointment for the day and time that worked best for me and the prices are very competitive. Thank you, Justine, and Hartz Pest Control! We appreciate all that you do. read more

Great company!! Both the field workers and the office support staff are knowledgeable, very professional, caring, and courteous! All angles of customer satisfaction are their top priority, and it shows!! Love that I can explain things to them, and they don't give up until they have understood me and then solved all of my concerns. Since I had gone through many other pest companies previous to finding them, I appreciate their unique customer service from all angles of the business. Thanks, Gwen read more

Super friendly and they are always on time We have used Hartz Pest Control for over 21 years and there has never been a problem They know I'm super picky about what is used around my pets and I appreciate that they are on the same page. read more

I called to set up an appointment and let the scheduler know that I needed spider relief. The technician arrived and knew nothing about the spiders and would not take care of them. He treated and charged $102.84 for a service call. There is wet orange residue on my white baseboards, spiderwebs everywhere and a promise that someone would be back next week sometime to do what should have been done today. This is unacceptable business practices. I used this company before and they were good but they've had an employee turnover or something read more

the person who was scheduled to be at my home did not show up and did not contact me. I called after waiting for him to show and was informed that the person who was to reschedule me did not get me on their schedule. I am now scheduled for tomorrow. read more

Loved having Hartz's help! We moved into our first home here in Houston from the Nevada desert, so we were not prepared for the bugs. We had roaches in the kitchen and spiders in the rooms, and Hartz was able to come to our house same day and look at the problem and spray the house, along with scheduling to come every 2 months. Our pest control man, John, was very helpful and made us feel much better about this situation. Highly recommend Hartz! Very professional AND he even recommended us some places to eat around town. read more

I was referred to HARTZ by multiple family members and friends and was not disappointed. I was promptly scheduled for the the same week I called and requested quarterly service. I've noticed way less critters hanging around since my first service. Overall very happy! read more

I've used Hartz for a few years and have been happy with them. They are willing to come back in between visits if you have any issues, though I have rarely needed them to since the quarterly treatment has been effective. I have had some issues in the past with lack of communication of a scheduled visit in advance, but this seems to have improved. If I wasn't home they just sprayed the outside and said they could return to spray inside if we needed it. read more

I've used Hartz Pest Control for 26 years! When I find a good company, I stick with them!! They've always been professional, prompt and knowledgeable. They are friendly and go the extra distance in getting to know you and providing great feedback for your continued maintenance. They will even come out before your scheduled appointment if you notice any little or large pests in your home or attic! Hartz gets the highest rating possible from this happy customer! read more

Great service and they were on time and efficient. Signing up for a quarterly service program now. 10/10 recommend for quality and service.

I was referred to Hartz from my mother. She has been using them for years. They are always on time, and on top of rescheduling. Every-time they exterminate I see results. Will continue to use them! read more

I have been with hartz almost a year in my new house and before in another house. their people is responsible, caring and they take care of potential issues and warnings. Alan came to my house for regular pest control and he found termite tunnels! , Alan took care of my house 2 days later and we are very pleased with the service. Alan and all the team make it happened, they are all professional and super kind, thanks Noemi and Justinn for great customer service and Alan who always is taking care promptly of any issue in my house. thank you so much read more

I was referred to Hartz by previous home owner. Hartz has very good prices and service. Their staff is professional and the technicians arrive promptly. I have been a customer for 5 years and have been pleased with their service. read more

Poor customer service. Billed for service I did not receive... not apologetic over the phone and did not even offer to make it right by giving me a free service...and I've been using them for many years! read more

I am very satisfied with the service that I have received so far from Hartz Pest Control. Once I got in touch to schedule my first treatment everything went exactly as they told me that it would. I was not at home when they came to inspect and treat the house, but my wife and mother-in-law said that the technician was very professional and thorough. I signed up for quarterly treatments and was very pleased with the pricing structure. They warranty the work in between treatments, which is a nice touch. My only gripe was that I was charged at the single treatment price for the first treatment even though I had already given them my credit card and requested the quarterly option. In any case, I called them about it and they took care of it immediately in a way that I was pleased with. So with a solid dose of customer service, I am not docking them any stars in this review. I think that you will find that they seem to be a good, honest company doing high-quality services for a reasonable price. read more

We have used Hartz since our first home in 1998. When we moved, we took them with us! They provide a great service at a great price. The service men are always very knowledgeable, nice and polite and wear booties over their shoes inside the house. We highly recommend Hartz! read more

I agree - highly recommended for prompt and friendly service. When they say they'll be there between 10-11, they'll be there at 10. The guy who's come to my house is very polite and extremely knowledgeable about bugs. They also guarantee their work for 30 days if you have ad-hoc service, and full guarantee if you have them spray quarterly (also cheaper). Price is competitive but it's the service that keeps me as a customer. read more

Always reliable. They come on a regular schedule and I don't even have to worry about scheduling or sending a payment; everything is automated which is such a relief. I hardly see any critters in my house so I know they do a good job. read more

Worst company. Don't spend money on this company. Manager is not giving a good customer care . Guy came out and did something and not explain. I have no idea what they did. And ask for money. Stay away from this company. No way to get 5 star in review. Maybe they hire someone to put 5 star..... read more

Scheduling is easy, and the technicians are always on time. They've always been happy to come out between quarterly service to take care of any issues that have come up. read more

My wife and I just moved into the Spring Branch area and we have been using Hartz Pest Control for about a year now. They are very professional, always on time and thorough in regards to the work being done. Would highly recommend them to anyone needing this service. We have them setup on a qtr basis to come by our property. read more

We've been using Hartz since we moved here almost seven years ago. We recently moved into a new home and were delighted that they could continue service with us! They have always gone out of their way to accommodate our needs and have been a pleasure to work with over the years. Their staff is super friendly and helpful. I highly recommend using them for your pest control needs! read more

Reasonably priced. Very knowledgeable and well spoken technicians. Prompt service and always on time. Couldn't be happier.

Justinn was very professional and set up the appointment. The technician came out right on time, even waited for us to show up. He was very thorough and polite through the entire process. I would highly recommend hertz to any of my friends and family members. I look forward to continue my services with this company. Thank you for taking care of our home! read more

I have been Using Hartz Pest control for years and I'm always satisfied with their service. They show up on time during the scheduled appt. and the workers are very respectful and friendly. I highly recommend using hartz for your outdoor and indoor needs. 10/10 read more

For quarterly pest control, they suddenly stopped notifying me of service appts. I kept asking to be notified but they wouldn't. I have a dog who is an escape artist so I keep my backyard gate locked until the day of pest control svc. I was a long time customer but I canceled qtrly pest control. I still had termite service but last 2 yrs, they stopped notifying me of termite service, including after I called & emailed the owner & their termite svc scheduler. After the 1st time I wasn't notified and pre-covid, termite svc scheduler said he would only tell me termite svc appt one day prior. I canceled termite service with them too. read more

Hartz is friendly and easy to work with! I had no problems booking an appointment and our technician was on time. He was friendly, fast, and smart. He explained how the spray would work and that it was pet friendly. We had small ants in our kitchen and bedroom and within 24-48 hours, they were gone! If you need pest control, I would highly recommend Hartz! read more

Extremely professional, quick, knowledgeable and on time! John C. was an awesome serviceman who went above and beyond my expectations. John was extremely polite, and very through. I will definitely sign up for pest control services with Hartz and also recommend them to others. read more

Hartz Pest Control did a great job on my house. They were very courteous and professional and I haven't seen a bug since. They also will do the inside of your house if you would like at every service which was a big bonus. All-and-all I was extremely happy with the service provided by Hartz. read more

Great price, awesome customer service and very flexible schedule. Very happy with the proffesionalism Hartz techs provide. They do thorough inspection of your home inside and out. I would highly recomend Hartz to anyone looking to treat their home and get rid of any unwanted bugs. read more

I have used Hartz since I purchased my home a few years ago and the service has always been excellent. The staff is knowledgeable, courteous, and accommodating. And as others have noted it is great value for the price when you set up the quarterly service with them! Couldn't recommend Hartz more for pest control services as well as varmint control (have had some issues with mice, possums, and skunks as I back up to a green space and they've taken care of it for me every time!) read more

Best money you can buy friendly service and will come out to reassure you no problem I moved into a new build neighborhood and they helped me with making sure I have no rodents or bugs in my house other neighbors complain but I have none thanks Hartz! read more

Been using Hartz Pest Control for over 20 years now and never been disappointed!! They're always on time, very friendly, professional and helpful with whatever problem I may have or just my regular service. Very trustworthy and I highly recommend Hartz. read more

I've been using Hartz for 7 years and have not had any issues. They are on time, friendly, polite, and have kept my house cockroach and mouse free for years. I have automatic billing and they send me reminder notes about upcoming services, so it couldn't be easier. Even silly things like changing my credit card number is handled in an effecient, friendly manner. Use them, they are good. read more

My brother and I work with Mike out in Cypress and he is the best they come. Super personable and reliable, showing up on time when he says he will. He services my brothers house, my house and my business. I won't use anyone else. Thanks Mike! read more

Great service! On time, took his shoes off, explained everything he was doing. Definitely would recommend them!