For the past three years, Harris Teeter has been the closest, most convenient grocery store to where I live. I've been tempted many times to write a review but knew that I will continue to use it regardless so I have the time to observe it over hundreds of visits over the years and any review will be based on trends, not single incidents.
There are highs and lows:
Big props: There are long time cashiers who are extraordinary women. Always cheerful, no matter how busy the store gets, no matter how rude the customers, no matter how much nonsense they have to put up with from drunk or confrontational customers, they keep a smile and continue to be so pleasant that it makes me overlook some of the lesser qualities in the store. I want to give them a big hug for all the legitimate reasons they have to be angry, because lots of customers are awful, and they don't deserve the treatment they get sometimes.
Also, a couple of the floor managers are really good. They'll jump in and shift people to registers to keep the flow moving, so people don't wait too long or back up. They're constantly moving around the store, picking up things that drop and helping people find things in aisles.
Lows: The WORST thing the store does is that people often leave perishable foods at the cash register. Whether they decide not to buy it, or didn't bring the correct credit card, hamburger meat, eggs, milk, sushi, yogurt, ice cream, shrimp, etc. are all left at the end of the check-out line. That food is collected into one shopping cart all day. At the end of the day, once the food has been sitting out at room temperature for 5-8 hours, an employee will put all the warm food back where it came from, so a customer can buy spoiled food the next day without knowing it. This has been going on all three years, every day, for the time I've lived here. I've seen every single type of food put back. As someone who has been hospitalized for chicken that sat out at room temperature too long, I wouldn't be surprised if someone has been hospitalized or died from foodborne illness, and not known why.
Also, Harris Teeter has the worst apples ever. It's like they get thrown around, dropped, and kept for months too long. Over the past three years, I've cut into at least 40 that have been rotten, moldy, and brown, green, or cobweb looking centers. I'm so so so glad that I cut the apples and don't bite into them. I've found horrifying things inside too many times. Also, even if you find a good apple, the employees bounce them off the glass when they weigh them and throw them into the bag hitting the bottom of the counter as hard as they can. No matter how much time I spend trying to find the perfect apple, they always bruise them by smacking them around and throwing them into bags like a baseball player trying to break in his mitt.
Additionally, the only rude people in the store are those stocking/cleaning. As polite and wonderful as the cashiers are, the people who stock and mop are atrocious. I've had people mopping run their mop into my feet and stare at me passive aggressively, waiting for me to move. I've had carts and dollies slammed into me, my cart, my shins, legs. It's like they're angry and hate their job, so they take it out on the customers. Just this week, one gentleman pushed a dolly telling people "OUTTA THE WAY" slamming it into carts and making people run in the frozen foods section. It's ridiculous and negates all the politeness at the registers.
It's hard to review the store because there are people who are so nice, trying so hard, but there are people who shouldn't be working anywhere that are making it harder on everyone.
Edit: Also, one additional point. In the past 42 years I've been alive, I've never seen a grocery store where more people eat the food and then just throw it on a shelf and leave. I see customers digging into rotisserie chicken, sushi, eating bags of chips or fruit, then tossing the garbage on a shelf and walk out. It's gross and totally preventable with the amount of employees and security in the store. read more