So I ordered two times from here . My chicken was good my only issue is The workers/owners need better customer service. The attitude needs work and if you're finding yourself can't give customers good service and communication then your heart isn't in it Update as of jan 27th 2026, had a call in order said it would be 20 minutes, okay get here. all i asked was can i see if I have extra sauce because im not swiping my card without make sure I get what i asked for cause . The old lady gone say "no cause its not ready " .....then why you charging me when my food isnt ready. So when i told her its no need for an attitude that lets me know yall wasnt planning on giving me extra sauce but still gone up charge long story short this place needs to close . Don't scream nothing about Jesus or God when yall scamming and talking to people any way . I try to look pass the comment but screw this place let it go to HELL read more

Harolds Chicken Shack - Blind closed because im not letting them charge my card without see if I got my service - Southern Near Me - Aurora, Illinois

Hey can I read my daughter and I were just cruising by and thought we'd check it out. This is our first time at a Harold's Chicken Shack and we thought their chicken was legit! Fries were okay, but the food was hot and fresh which is what we were craving. Don't know why there's so much hate on them in the other reviews. Yhey have signs saying they don't want you to take pictures and you need to show your ID so you shouldn't be surprised when they enforce that. Also, dude helping us was chill - if I was working in a hot kitchen, I don't think I would be more than cordial.... For parents - there's a little playground at the end of the parking lot so you can walk over there with your kids and post up while you wait for your food to be prepared. We will definitely be back. read more

I love Harold's checkin they are amazing food is great I will keep coming back an invite more people

They're ignorant rude people, they keep blinds drawn so u can't see the back however when u get a little peak the walls are full of Grease the floor is nasty almost as nasty as their attitudes. The food isn't hitting on anything, no flavor the portions are small, and the fries were cold. Do not go here! I would've given 0 stars if I could have read more

I have never in my almost 50 years have a restaurant serve me burnt fish that you know is burnt when you put it in the container. Who??? is keeping this place open and why??? If the service is horrible and they don't care. The food is nasty and they don't care. Who is responsible for rewarding this bad behavior??? read more

Harolds Chicken Shack - Burnt, Over Cooked Cartfish - Southern Near Me - Aurora, Illinois

The lady at the front desk is really rude. When you pay with a card, you have to show an id and when we were told we couldn't get our food without it, She had an attitude about it. read more

Terrible, Terrible, Terrible customer service, hours of operation very inconsistent. Surprised this location is still open for business. Highly dissatisfied!!! read more

I mean, read the other reviews. Food is decent but man, cant take your phone out, bulletproof screen for chicken, have to provide a state id when using a credit card??? Rude as hell and they don't care. Worst run business I've seen. Go elsewhere. read more

I wish I would have read the reviews before coming here. Harold's just gives anybody a franchise now. They food and the service both bad.

Weakest Harold's known to man. Sell chicken but don't never got chicken. Close whenever they feel like it.

I just went here for the first time and I WONT be returning. Customer service was absolutely horrible. When I called to place my order they hung up on me when I asked a question. When I arrived at the restaurant to pick up my food I was unaware that I needed my id to use my debt card. They almost refused to let me pay for my food, after I offer an alternative way to prove my identity. I offered to cancel the order because I didn't have my id and I was given a dirty look. Instead of hanging up you should inform customers of your policies. DONT GO HERE, GO TO POPEYES! read more

The food is ok... this is the 3rd time coming here. 1st time got fish...,Rude!!! I thought maybe the lady behind the window was having a bad day. I'm not taking it personally... 2nd time went, we asked not to fry the chicken hard. The lady was rude like we shouldn't have asked her that! I'm like ok but if we don't ask, we won't know. Right. Today is the last time going again. The lady behind the window was rude..... 3rd time is a charm. I'm done.... Don't think I will be going back. I have noticed every time we went, NO one else was in there, always empty... and that could be the main reason why.... SHE RUDE You try to give people the benefit and support... but I'll take my LIL MONEY somewhere else. NEED TO HAVE BETTER CUSTOMER SERVICE read more

Harolds Chicken Shack - Chicken Wings - Southern Near Me - Aurora, Illinois

This place is terrible African-American men at the window was very rude with no great customer service skills. As I was waiting for my food, the curtain of the window was up. He pulled the curtain down, so I can't see what's going on while they were cooking the food. I was very skeptical of eating the food due to this circumstance once I receive food, I looked at it make sure everything was OK. Food was nasty. Chicken taste like fish oil only gave a little fries. Chicken was hard. I would never go here again. read more

I'm not sure why this location gets so much hate. I've been a regular since 2011, My food has always been, Hot, fresh and correct. Not one issue. The owners are always pleasant to me as well. I will always support this Harold's. read more

The customer service for the gentleman who answers the calls and works the servicing window is horrible. I originally thought on my 1st visit that maybe he was having a bad day, but I've come to the realization that he's just rude and disrespectful. It's actually disgusting how he treats paying customers . read more

Dont buy food here​ !!! Terrible terrible service! The owners are mean and rude. Please do not buy anything fron this place . the chicken is over priced and not that good AVOID !!!!!!!!!!​ read more

On March 20th, 2025 i had one of the worst experience ever and unfortunately I have to give one star just to initiate my review. If that was not a factor I would've give this Harold Chichen Shake # 83 in Aurora "ZERO STARS" The "Big Back" guy that took my order for both over the phone and at the window was RUDE ASF!!!!. He blew up over the fact that I took a picture of the menu on the wall. This was my first time at this location. Im a foodie, I was taking the picture of the menu on the wall for future reference..if I was to ever return...but "Big Back" with the fake gold started to yell from the back of the kitchen and accusing me of trying to take a picture of their kitchen.dirty kitchen at that! .He continued yelling from the back and came back to the prison size window to only close the shades as if frying chicken is a top secret! I will never return and I will not recommend anybody I know or come across to NEVER do business with this resturant. (READ OTHER REVIEWS). Reputation is everything protect it at all cost. Based on the reviews on Yelp that I read and from others living in Aurora/Naperville this place been garbage for years!!!!. Sadly, we tossed out the food that was prepared from the idiot who made it. By the way, they want to see your drivers license or state ID if you use your debit credit card. Chick-fil-A and Popeyes don't ask for a drivers license to buy food. read more

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The guy in the back is disrespectful & has horrible customer service he doesn't know how to talk to people at all very rude I would give them zero stars for customer service if I could read more

It's just okay and the food doesn't seem fresh and the customer service sucks! There are other Harolds Chicken Shacks that would appreciate your business. read more

Always on satisfied my go to sopt for fried chicken in 60504 area . a great price for the quality you get !

Attitude of person behind the counter. Bland personality. The place reeks of spoiled food. No seats for customers.

They aint friendly but who cares? I been to Harold's 87th and Sangamon, Halsted and 103rd, Garfield and 55th, Halsted and 127th and they were all cold as ice , in fact the closest I ever got to friendly was at the 87th and and Dan Ryan Harold's and all I got was close to friendly...so the fact that the people at the E New York st location are grumpy and not receptive to charming greetings is nothing new and really don't mean shit because I go to Harold's for chicken and I get it. read more

One Star As a fellow restaurant owner with four years in the business, I know how critical customer service is--especially in the food industry. I recently visited Harold's in Aurora, and unfortunately, I was extremely disappointed with the experience. The woman at the front was okay, but the Black gentleman working there was incredibly rude and unprofessional. From the moment we walked in, he had an aggressive, nonchalant attitude like he didn't want to be there. This wasn't just a one-time issue--I've heard from several others that this is how he regularly acts. The saddest part is they're rarely packed, and with behavior like his, it's easy to see why. As a business owner, I understand the pressure of covering bills, paying for POS systems, and taking care of staff. Turning away customers because of bad attitude is turning away money--and in this business, that's something we can't afford. No matter how good the food is, poor customer service will ruin it every time. Someone with that energy has no business being on the front line. read more

If I could give ZERO STARS I WOULD! This location is extremely unprofessional and rude! Charge for every little thing on top of double taxes!!! The staff are unreasonable and inconsderate! PLEASE CHOOSE ANOTHER LOCATION! read more

Food is always fresh in my opinion. I always get wings I would like more fries in my meal but the quality and seasoning is top notch.

be prepared to argue with the mean man while trying to order your food. be prepared to walk in to an angry face no smiles or thanks for your business. the man must get the last word and argue his point with you even if you are just trying to confirm your order. chicken was hot, fries weren't too good and I had a tummy ache after eating. it's safe to say their living up to their bad reputation with customer service and I'm sure food quality will follow. don't recommend. read more

Extremely poor customer service. It was truly a shame. Staff is exorbitantly rude and are very disrespectful overall. My food was essentially thrown at me through the door. Very poor service and ambiance. read more

Well let me say I thought it was "bad timing" or someone was having a "bad day" but made my 3rd trip there and when I say they are the most UNFRIENDLY people/service EVER! Each time I have gone there, it was like that! The woman whom I assume is owner is the WORST! Everytime I have gone there just been they SAME lady and man! She looks at you, talks to you and acts like you a a piece of SUGAR HONEY ICED TEA! He did halfway smile this time! I just can't go! I posted before on the actual Harold's Chicken site, but they may not be in the actual chain. So very very sad. Food is normalLu GOOD, but this time the fish was fried TOO hard. I had gotten for my little granddaughter, so rough for her. They need to learn how to SMILE and GREET the customer! Again, just awful atmospher! I tried to be slick and order over phone so my time in the lobby would be shorter, but even then just awful! read more

The chicken wings, let me tell you, absolutely killed it. Might be top 3 wing of all time for me. Service was chill, everyone there was cool and kind. Also, a very nice wall of older athletes gives it that friendly/sporty kind of vibe. Overall, go eat here you won't regret it. read more

The chicken is refried! The lady acts as if you are bothering her. At least the place is clean. But I will not be going back! Shame too because it's the only Harold's around l. read more

Ordered, came back in 15 min like they said. Was totally ignored. Tapped on the bulletproof glass and asked if this was my order. Snapped at me and said no. 20 seconds later the cook pounded on the glass and put a bag in front of the sliding window. Total rude. See you next Tuesday. read more

I have not been to Harold's in a VERY LONG TIME. I am writing this review as I am eating because I am excited about this. I walked in and IMMEDIATELY noticed the restaurant was cleaner. I am also impressed with my food. I am writing this to acknowledge "IMPROVEMENTS" RECONITION is ALWAYS deserved for a job well done!!!!!! read more

I would only recommend this business if you don't care about the service you receive when buying food from places. The chicken/fries are very very good (must get mild sauce)! however the woman working the window is very bad-mannered. Between her and the man cooking it almost seemed like customers were unwanted. It was just cold stares and demanding order/payments from the min we walked in. Very different and most unpleasant experience compared to the Vegas and Detroit locations I've visited. read more

I've tried to give this location so many chances. I really wanted to patronize my people. It's a shame that they treat people this way. Rude is an understatement. I stood in there to make sure my food was fresh because sometimes it's not made to order. And they know it! Not going to sit in my car to add another 15 min that my food been has sitting. Then you just throw my bag on the counter, close window and shade. What nerve when I'm giving you some of my hard earned $. Owner has a really bad attitude and now I'm done giving this place any more of my $!! I'll take a long drive to the city before I come back to this location!! read more

Worst experience dealing with staff. Save your money and don't go here. The food is really not worth it.

I've never experienced customer service like this before. I just moved to Naperville and saw a Harold's in my neighborhood. So I called to place my order the guy who answered was definitely unfriendly. I still placed my order got there to pick up my food. Mind you he hung up before I could finish my order. Called back he was never apologetic but ok whatever. So I get there I told him I was picking up my order he never took a name but nonetheless he saw I was using a card and said I had to provide my ID. No problem so I asked am I just showing you or slide it through the little opening. He said "what do you think"? I was like this is my first time here sir so that's why I'm asking. Then he closed the little opening and refused to serve me . Then told me don't be rude the next time. What? Smh I told him you've been rude from the beginning. Wow! I'm 61 and have never encountered anything like that before. I hope I'm not the only one who has shared negative reviews because this business does not need to be in our community. Trying to patronize a black business in a predominantly non-black community and to be treated like this. I will be very vocal about this location. I'm in property management and I have residents asking about places all the time. This won't be one of them! Don't bring that disrespectful towards black people attitude here sir. It might work in some neighborhoods and some consumers but not this one. No stars given unless you can leave a negative amount . I hate they make us leave stars. read more

Absolutely the most unprofessional service I ever received. The lady that took our Order was very rude. We was asking questions about the combos and she said look on the wall it will tell you what we have. Refuse to take our order because I ask what kind of sauce they have . Pull the blinds down and said we done here. I should've known not to go in there when I realized there was only 1 customers in the store. Will never ever return. I truly hope they go out of business. Remember with out us there's no you!!!!!! read more

Harolds Chicken Shack - the front door of the restaurant - Southern Near Me - Aurora, Illinois

I'm from Cleveland Ohio EVERYTIME I come to illinois I make sure to eat at harolds!! This was by far the WORST experience!! The lady that works the window is VERY rude and maybe needs to rethink he career!! The chicken was average with little to no seasoning!!! When asking an question she SLAMMED the window in my face will not be returning to that location read more

This place is horrible. I go inside and it looks so creepy, the woman inside is so rude and unprofessional she barely responds to anything I ask or even said. I told her to answer me while I was asking my questions and she yelled at me saying to calm down. That big man comes up to me and these rude people tell me to read what's on the wall because they don't wanna answer my questions. I give him my card and that liar tells me that he wants my ID to prove that it's my card and that it's the policy of the place. LIAR because no one has the right to see my ID and my friend has been there and they never asked for her ID. stinky place and stinky people. Do not go there. read more

They have gospel music blasting in the background. Cool. But why have that in the background and you don't greet anybody? What is with the bad attitude? (Over 200 reviews have mentioned how bad the customer service is at this location!!!) There is a sign that reads "No Facebook, No pictures taken, No cell phones, No snapchatting.." What is that about? Do you have the secret recipe from KFC??? Anyway... I ordered 9 wings, fried hard, salt and pepper and hot sauce on the chicken, bread on top. When received the bread wasn't on top, the fries were old and cold, the wings were fried right, very small but tasty, and I was impressed to receive a refrigerated cole slaw. A consummate example of an urban business. read more

Harolds Chicken Shack - Very small wings and very old, cold fries. - Southern Near Me - Aurora, Illinois