I'm new to Sparklight (formerly Hargray) and was having lagging fiber internet. Josh was my technician, and not only was he able to quickly fix the issue, but he discovered (and corrected) several billing issues that I was unaware of, saving me ~$30 a month! read more

entire apartment complex, as well as other neighborhoods in Bluffton have to deal with spark light because they have monopoly here. My ISP of record from Arizona actually has a contract of some sort, details, certainly unknown, or unavailable, with spark light to actually provide the service that's true for my entire complex of I don't know several hundred people maybe. Spark light/ HARGRAY has a horrible, horrible reputation here. Check them out online on Facebook, yelp, BBB they are incredibly messed up and not competent. read more

Hargray has been shafting their customers for years by not upgrading to Fiber BUT the internet worked and I rarely had issues. Now that SparkLight has taken over, I'm basically being scammed out of $100 every month. Their techs are incompetent and the internet has gone from serviceable to downright horrible (high ping, inconsistent download speeds, rarely over 10mb/s upload, disconnects, etc). SparkLight appears to be cutting costs by overloading their nodes with far more customers than Hargray previously had configured. They are likely milking what is left of this company before Fiber comes to the area. read more

Exceptionally bad Customer Service. Internet outage for 6 days post Hurricane Helene. Every other Internet provider has restored service days earlier. After my 5th call to Customer Service/Tech Support, they offered a technician in "...5 days or so". I earn a living online. 11 days without service is unacceptable. Hargray has gotten away with poor customer service in the past, because there were few other options in Beaufort SC. That is no longer the case. https://www.starlink.com/us read more

This wifi/ cable provider is the only one in our area. Because of that there is no sense to resolve any issues in a timely matter . They have not restored services after the last hurricane for 5 days at this point . While I understand there are things going on and moving parts you get no answer or estimates on when services will be back up. For those who require wifi for schooling and work this is very frustrating. Most mainstream wifi providers even after a storm have the decency to provide an estimated return of operation timeline. I sat on the phone for 40 minutes with Hargray and they bounced me between 2 different departments for the main answer to be " we have no idea where the crews are working or when the services will be up again" . For the pricing of this service you would think the quality would be better expensive since their the only provider in most areas. read more

Hargray.....where to even start. So here I sit trying to watch the Tyson fight and of course Hargray again fails the test of time. Oh I guess they are sparkling now. Just watching the little buffering symbol on the screen and the picture is so bad you almost can't make out what your are even watching. Sparklight, you suck. read more

The internet connection has been weak, going out alot. We have had different technicians come to evaluate the issue and nothing gets fixed and every tech just seemed careless. After many attempts today we had a Tech come in who was very thorough with his work and addressed all my concerns and got the job the other previous techs could not get right. Our Tech that came today was Jonathan, I don't know his last name but he was american with curly hair and acouple tattoos. Very pleased with his work. He was very professional and got our internet hooked up and working again. So thank you Jonathan! read more

Worst internet provider I've ever had. I normally don't give comment but I had enough, the charges were not consistent, it's not worth it.

Worst wifi and customer service I've ever had, and it's ridiculously overpriced. $130 for wifi service that only works decent, HALF the time??? Bs, terrible corporation. read more

Decent customer service, at least in terms of responsiveness and speed of them coming out to our house, but the actual service (wifi, cable) sucks. They use archaic hardware and set top boxes and although our TV works for now, our wifi cuts out for up to 5 minutes at a time. The company has been to our house 4 times to fix this problem, and the servicemen have been respectful and all of that, but nothing has fixed it! read more

A "technician" came out on Saturday to connect the internet. He sent a text and said everything was connected and ready to go. Very funny. It is Tuesday night and I cannot access the internet. I called tech support today. (After a woman hung up on me yesterday.) Tech support transferred me to customer service. Apparently, if you pay Hargray more money, THEN you can have access to the internet....in a few more days. The "installer/ technician" said it did not matter where the modem was located, it would work just fine. That is incorrect and someone should explain that to the person who did the "work". When we returned home on Saturday, everything was off. Cable and land line also. After about an hour on the phone with a Hargray representative, the problem was found to be at the Hargray end. So, that was corrected. Attempted to watch a movie last night. Halfway through.....no internet. Now, someone is to come out on Thursday fo install 2 "air ties" for $50 and an extra $10/month. Seriously? What did that fellow think he was doing on Saturday? We were told he would arrive between 3 and 5 and to make sure someone over 18 was at home. We made those arrangements, then he sent a text stating everything was completed. Is this normal Hargray service? 3 days in and nothing but problems. The one star is only because of the excellent response by Steven and Keith. read more

I wish there was a no star option. I've heard my daughter and son complain about Comcast in Chicago, and occasionally Altice annoyed me on Long Island. But there are no words to describe how bad this former throw away cellphone company is. They have a monopoly. They are 33 percent more expensive than tv in NY and offer basically nothing. Not even an online tv lineup! Oh yes they give you the channels they broadcast, but not what is on them! No Bravo on demand, and even if you pay the $20/month for HBO or showtime, you don't get it on demand!!!!!! They charge for installation. They do not explain how to work their equipment, and there is not enough space to talk about their internet and landline. Please! Someone end this monopoly! read more

DO NOT buy cable TV service from Hargray. When we first signed up Nov. 2016, they weren't good but they had enough good shows to keep us going. Once you learn their programs, you plan and it worked for us enough. Then they started removing all the good channels and shows continuously until we ended up with the news and weather & that was about it. Everything else was from 1950, 1935 movies, or repeat shows; who wants that? So we switched to another provider on Dec. 7, 2020. It is now Dec. 15th and we still don't have a landline connection, because Hargray just wants to hold onto it and not let our new provider hook us up. They keep saying that it will be done. Once they even said that they had disconnected us from them, but it was a lie. My husband had a stroke several years ago and he is supposed to be connected via the telephone to an emergency help in case he goes out, via a necklace he wears so he can quickly push a button. I'm getting follow-up care for cancer. Neither of us can let our doctors call our landline and leave a message. This company should be closed down. Extremely poor service! Zero Stars! read more

This company has the worst service ever. And don't ever fall on hard times or forget to pay your bill. I completely forgot to pay my internet bill on the 13th. The 14th at 9 am my service was off. I paid the bill online when I realized what happened. I was told it takes 2-24 hrs to cut service back on. Really??? All you have to do is put the order in and the computer does the rest why does it take 24 hrs? Is that punishment for forgetting to pay the bill. And what is worse is there are not any other service providers in my area so I have to deal with this slow and awful service. read more

I have travelled a lot as both, military dependent and active duty, and Hargray Communications Cable operations is the worst I have ever seen. My billing was constantly messed up, service would fail when someone sneezed, and support was almost non-existent (to be fair: I did have one technician that came out to the house that was cordial and knowledgeable). Unfortunately, he never returned on the numerous visits that were needed. My promotional time was expiring and the prices went through the roof. I switched to a more reasonably priced provider, and then went through a nightmare closing my account and returning the equipment. I asked them (in person face to face at their office) was everything done, and was I completely closed in my account (payments and equip return)? They said, "Yes Sir." Three months later, out of the blue, I receive a, "Oh, we forgot this bill for a 100+ that is due now, in the middle of the holiday season." I just wanted to thank Hargray for filling me with Christmas spirit, man how I have missed those guys and the little pangs of frustration they give out so freely. read more

Depending on which subdivision you reside in the fiber optic internet can be decent depending on which level select. Hargray had good customer service as the local company when we moved here 6 years ago. The issue now is they have constant billing errors and unannounced price increases. The customer service representatives that I've dealt with recently are not properly trained which result in more errors, frustration for customers and multiple telephone calls. This growing area needs more ISP competition to keep pricing and service more competitive. read more

horrible horrible horrible internet service. I can barely watch an entire movie on ROKU, it constantly sends error messages stating not connected to internet, constantly has to be rebooted by CS . I have let customer service know about this Several times and nothing has been done about it. I pay $60/month not to be able to enjoy internet nor movies. I will be cancelling soon and will continue to leave bad reviews, they are just taking ppl money. My mother is with SPECTRUM she only pays $20/month and doesn't have these issues. ~Hargray, Hardeeville SC read more

Monopoly...it must be. I'm in Port Royal and have no other options other than this lagging, non on demand, price gouging POS cable company. Go Roku or firestick. It's not worth the frustration. I've had comcast, direct TV and traveled outside the US and I have yet to find a hotel or other cable provider worse than this. If you have stocks...if even stocks are available, sell now! read more

Just received bill .... went up 54$ with no notice. Called they said the year promotion ended and they could give me a $40 promotion and I should call after the first of the year .... that there might be a better promotion. Why? 1. Do they make you call for a promo price after being a good paying customer for the last year? 2. Do they increase bill with no warning? 3. Do they make you call back twice for a promotion? 4. Do they try to piss off customers? Answer: They are not a customer focused organization. Result - They have motivated me to look at Dish, DTV, Amazon TV, Roku, Yahoo TV. It will be a great day when I can drop them with no notice! read more

This company has one good thing going for it, they hired really good people. Unfortunately I feel like a a victim of the monopoly politics down here. My complex only allowed them in so I can't compare them to anyone else. It's hard to justify spending $110 on their basic cable, I couldn't find the value in it. I just returned the cable boxes and the 3 people in the company completely understood why. If you have an issue, be kind to the employees, they are good people, it's not their fault. read more

To put it mildly, this company clearly has been on the top in the low country so long, they clearly do not give TwoFucks. I called to cancel twice. First time they offered me $20 off, per month, for a year. They cancelled that after 2-3 months and no one can tell me why. Went to cancel again, no interest what so ever in customer retention. She said, "Okay, can you return your equipment by 4/16?" Like seriously this company doesn't give twoshits. I told them I am cancelling service, and what did the person do? She offered me an even more expensive plan for faster internet! When I was in MKE, I was paying less total (about $220 total) for faster internet and most of the movie channels, plus even more regular channel options. With Hargray, I was paying $260 for basic speed internet and NO MOVIE channels! They have the monopoly here in some areas here, but they are too arrogant to realize, ppl are starting to figure out they don't need their services anymore at such an exorbitant cost. A 5G internet hub is cheaper, or use you phones hotspot. Last year they cancelled pay-per-view services, without notice: Did the bill go down? FuckNo, it went up!!! HARGRAYISTOTALBULLSHIT! I am honestly really flabbergasted at how little they care. Never experienced this with any service I ever had. read more

Horrible, Terrible, Substandard, Archaic, unacceptable, unreliable, disconnected, unusable, unbalanced, unbearable, untimely, misrepresented, scandalous, frivolous, overpriced, intolerant, obnoxious, slow, slow, slow, unrealistic unbelievable unruly, uncomfortable, uneasy, unpleasant useless, unpredictable, unexpected, unfortunate, unlikely, unbeknownst, unbecoming, unfair, unnecessary, unethical, unreasonable....please just stop read more

This place took forever to come install my internet. They were supposed to come between the hours 5-7pm and didn't arrive until dang near 8.

The absolute worst internet service I have ever had. The customer service is trash. You make an appointment and it's a 5 hour window, then the service person will call you outside of that 5 hour window to come take care of the problem so you can't plan your day if you needed any technical support. Which, good luck if you can even get someone to come out and help you because they'd rather talk you through your problem over the phone than send someone to your house (which is confusing and takes up time that I don't have messing with cords I don't understand). Their customer service gets an attitude when you're asking questions trying to understand the situation you are calling about. The actual service itself is trash! Absolutely worst provider in the area, STAY AWAY! read more

Worst cable provider in the ten cities I have lived in. RIP OFF. I had 30 mps internet and digital preferred HD package for $238 a month. Joke. Joke. Cable in low country SC stinks... no on demand no nothin. I was forced cuz my apt faced wrong way for dish...I would get dish or direct tv here ANY day. This company offers NOtHING. For big bucks read more

avoid hargray at all costs. shady business pratice, unreliable internet and tv service, customer support not helpful, even the technician told me their 1gb internet is false advertising. only 570mbps tops, called to down grade to 500mbs and they told me if i downgraded i would have to pay full price and forefit my new customer promotion. sunday football tv connection is spotty. the only reason i cannot get spectrum is because they havent made it down my street yet. i work from home and it is starting to effect my productivity. if you read this review and get hargray, you will be beyond angry. heed my words!!!! read more

Unbelievably poor equipment, signal, instructions and service. The company must be bribing local politicians to keep competition out. Stephens Inc. and other investors hopefully will invest in 21st century equipment or most customers will go over the top. So archaic and stupid. read more

Have had them 2 mos and on 4 th service call. Internet and TV totally down after rebooting. Dislike the remote and the way it operates. Going back to Dish Network that I had for 16 years before moving here to SC. read more

By far the worst customer service I have ever encountered. This company makes it obvious that they don't care about serving their customers and keeping them happy. Be prepared to waste your entire day if you have to call to fix your internet service issues. read more

This has to be the worst ISP I have ever given my hard earned dollars to. I cannot justify spending over $115 a month for internet. Absolutely insane. The monopoly that ISP's have on internet should be deemed illegal. I recommend staying away from this company. They are not military friendly. read more

This is terrible. Don't waist your time and money on this sucky company. They said they would come in October 2016, its April 2017. THEY HAVENT COME. I'm switching to time warner. I haven't been able to have wifi 50 feet away, and my neighbor got me a $50 dollar echo dot in march, but the wifi won't connect to it and I have been wanting to use it for a month!!! GO TO ANYTHING BUT HARGRAY! read more