Bought a new phone picked up at the location. Was charged for a transfer fee that didn't work. Said they needed to wait 4 days for everything to finish transfer over. Went to the Verizon on the island was able to do everything on the spot. The employees/management are lazy here. Use the store on the actually island avoid this store will save lots of headaches. read more

So Verizon would like me to call customer service. I have done this 3 times with no help. They just don't care about the customer anymore it's all about selling phones read more

My previous review was quite negative towards AT&T. This was quite the opposite. My wife and I were greeted by Brian at the door who guided us to a smooth transition from AT&T to Verizon. We came to find out he was from the same town up north as we were. He apologized for the time it took to get everything in order. He helped by looking for the best deals that would work for our 4 lines. The main point was he was able to get my wife's phone working again. Great Mother's Day gift!! The people there all appear to enjoy what they do. They also had plenty of staff and I didn't need an appointment. Also closer to our new home than AT&T. read more

Be careful they will chsrge you for additional cloud when u purchase a new phone without telling you.8

The manager was not helpful. We asked for assistance on an app.... She wouldn't even try to help (another location fixed the problem within 2 minutes). Asked about a new phone and she advised they would NOT transfer my information to the new phone. Another location did it all. I will not use this location again. Go to the island. Save yourself the grief. read more

I was on vacation I need to get a new phone and great ​service I was in and out in 45 minutes. I call before and when I got there the screen protector was on and everything was ready to go. read more

I was here on vacation and after getting the run around from Verizon tech support I was directed to a corporate store because I bought from an authorized retailer in another state and was told that they could replace the phone. So I drove half an hour to find out that tech support was wrong. The store went to bat for me with the corporate office and was able to work some voodoo magic to help me replace the brand new phone that had stopped working after day 6. So thankful for this staff! read more

Izzie the Bluffton store manager went Above & Beyond to help me activate a phone w multiple issues! She kept trying until she got us the Activation # we needed!!! I highly recommend her calm smiley attitude w an extremely frustrating situation for us senior citizens! She Made it Work read more

I just went in with some questions on a piece of equipment that wasn't working properly and spoke with Tom. He was exceptionally helpful and "customer courteous". He got me what I needed, was polite, and even acknowledged waiting customers while helping me, without skipping a beat or taking away from helping me. Very good experience with this particular store. read more

Don't buy here. I was lied to and swindled. I went all the way to corporate with my complaint and only got less than half my money back. On top of the phone replacement scam, they charge $49 for a screen saver on the new phone that was ruined in 3 weeks, And then they wanted to charge $25 to replace it. Go on line and they are less than $7 for a good one. Slick slick slick! Go to a real Verizon store, not a franchise. Elderly Sun City residents.....BEWARE! read more

A special thank you for going out of his way, Nicholas Radabough!! He stayed an extra thirty minutes tonight to make sure my business contacts were transferred and that I was completely taken care of... Verizon is lucky to have you!! You truly know how to make a customer feel important! Thank you again Nicholas and Verizon for making my life a little easier... Sincerely, Chierie Smith read more

New to Verizon from AT&T, I came in and talked to a woman named TEE BOLES. She made the whole process easy and was very nice and professional. After dealing with her I don't want to deal with any other solutions specialist or any other phone company ever again. Great work Tee and Verizon!!! read more

My New Year's resolution was to stop giving people commission who don't deserve it! I came in wanting to buy a new phone. I was advised I would wait twenty minutes. Ok I thought, I can do that. Thirty minutes later I got a text stating I was next. I was not next. I was told that appointments come first. Ok no problem! However, when I watched several people doing nothing and one person getting help right after walking in-I left. At that time I had been waiting for 45 minutes. I I finally got a text saying to meet the manager at the front desk. Why would I do that? I'm no longer giving people who don't value my time money in their pockets. I will be going online later today and ordering a phone. It will take me five minutes and no one that doesn't deserve it will get any credit! I also noticed other people just sitting around and not getting help! Including the family that was standing behind me who I told I was leaving to so perhaps they could have my space. They had been told someone would be back to them, as did the couple who was being helped and was simply abandoned for nearly ten minutes. Do not visit this store. read more

I just spent 50 minutes on hold without ever talking to anyone and all I wanted was to ask one simple question. if this is what the customer service looks like they don't need me. read more

Juana is awesome! Apparently I paid cash when I bought my Beats3 last year cause there's just no record of the transaction. Regardless, I was able to exchange them when they quit working on me. #amazing read more

The Bluffton store associates are really dumb. Rudy tried to tell me I got my iPhone wet. Tried to sell me another phone when it Wasn't even sixty days old. Thank goodness I contacted apple and just by chatting with them they said it was defective and now I have a new phone. Bluffton store shouldn't even get - star read more

Was in the other day and had probably the best customer experience ever from a young gentleman named Albert. He was so patient and informative. It was a long visit and I felt bad for occupying his time but jokes were cracked and the small talk was never dull or awkward. I have been with Verizon for several years and always have dreaded my necessary in-store visits, but for now on I will be looking forward to them. Thanks guys, and give that man a raise he deserves it, oh and to the fellow that was working the counter next to him, sorry forgot his name, give him that arlo he desperately wants. He was also amazing! Happy holidays and make sure to give them the recognition they deserve! read more

There must be 25 people waiting for help and I count 2 employees helping. They have someone "greeting" people at the door. In any help but wonder why they don't have him helping customers. Plus, it's Verizon. Which is rip-off city. read more

lousy customer service, managers and sales reps are just out to make commission $$. Ryan (sales rep) sold my wife a device she didn't need and he billed it as something she "had to have" when we went to return the next day, we were charged the $35 restocking fee. Manager on duty just stood and didn't utter a word on how can we make this situation better. Avoid this store like the plague!!!!!! read more

Dumb staff told me when we switched over from sprint that I can upgrade my phone in March. We went to the store in March and now they tell me November! Always a line and never have good deals. I hate Verizon can't wait until my contract is up! read more

Complete incompetence. Three screwups later and my dad still doesn't have a phone. They couldn't handle a simple upgrade. Avoid Monique at all costs. Not the brightest bulb and she will try and sell you everything in the store. If you live in the area avoid the headache and go online. read more

Never in my life have I dealt with such complete and utter incompetence. If I were to reiterate my experience with this particular Verizon, I would need to write a novel. My experience was a nightmare- so much so, that I have involved corporate. There has to be consequences for what these morons put me through. It's like the blind leading the blind at this place. If you encounter Doug- run. The guy is an idiot, and a deceptive liar. He took advantage of my parents and sold them a ridiculous plan- which was beyond impossible to rectify. PLEASE... Save yourselves the hassle- go elsewhere. read more

Bluffton, S.C. - Worst experience. Manager has no clue how to help, especially, an elder. Now my father is without his family pictures, contacts, and more important and sensitive information. I have spent, at least, 5 hours on the phone trying to help him retrieve his information. If I had to speak to another 20 year old blabbing about crap that does not pertain to my fathers situation I swear I'll loose it. T-Mobile it is... read more

I had mixed experiences here. At first, I had a good experience. I had to previously pay about $500 I owed Verizon from when I was a previous customer. I had to pay this balance off in full just to get Verizon back again as a carrier. I paid my balance, and I asked kindly for a receipt tax purposes for my new business that I just opened, and this establishment gave me a hard time about giving me a receipt. They even called the police on me and almost had me arrested. I had to explain to the police that I needed the receipt for tax purposes and the police understood this Verizon store complied and gave me the receipt. After the police straightened out the situation, it was agreed upon by me and this establishment that we would conduct business and I would be reinstated on Verizon again. This all went smoothly. Before leaving HHI, I bought a new Samsung tablet which is in no way as good as an iPad and I also bought a new Samsung Note 5 cell phone. The cell phone is actually in some ways superior to my iPhone, but my iPhone is still better. I really can't fault this store for selling me this things because I requested them, HOWEVER, I was attempting to buy a new condo, and I went back to this store and wanted to return my phone, tablet, and some useless speaker to listen to music, and this Verizon store refused to give me my money back. They told me some story that I was getting things for free when in fact I was paying full price for everything. As you can see, I was lied to. Why so many flock to this store in HHI is beyond me except for the fact that Verizon has the best coverage on the Island. I'm happy now that I don't have Verizon any longer as my cell provider. They charge way too much for there service and they don't give a good deal on data. Data is not free with Verizon and they don't give you enough data on any given plan for the price. I'm certain that the only reason that so many people came to this store is because of the great coverage in HHI. Just to let you know, I live in FL now, and there is barely anyone in the FL store in the city in which I live now. read more

I am a long time customer who spent thousands on verizon. Went to get some help with my device. First of all music was too loud and the man at the door (greeter) had to lean in to my face because we couldn't hear each other. Very unprofessional environment since this is not a nursery for teenagers but a business place. Than after I waited for some time I found out that they can not help me with my device the lady who helped was repeating "we were not trained for that" and than the manager joined her saying "I don't know" and she would look at him and say the sam "I do't know". Well in this case I really do not want to stay with verizon even though I would if the customer service was better but apparently they do not need more people and I do not need their incompetent staff. All of them should be retrained first of all that the customer is right and than maybe some manners. DISAPPOINTING read more

Jeramey made the dreaded trip to the Verizon store a very pleasurable experience. He was solution focused and seemed to truly care about our needs. Not only did we accomplish what we came in to do, we left with a better plan and cheaper monthly bill. That has NEVER happened to us with this store in the past. read more

worst customer service i've experienced ever!!! adam bennett is completely incompetent and should not be in any position of authority. the staff lied to me about the phone insurance and as a result i'm without a phone and waiting for a refurbished phone to be sent to me. do not buy the phone insurance it is a complete scam!!! read more

Terrible customer service at this store. When I went in to buy my first smartphone today (and opened up a new single-line plan), I was not given any sort of description of what phones were available to me. Then, after I had picked a phone, the employee I worked with silently set up my plan (asking no questions or verifying what I wanted), put the phone in a bag, asked if I wanted insurance and walked away to the back room. I waited at the counter, thinking she would come back to verify what plan I wanted, give a run down of my phone, transfer my contacts, etc., but after waiting several minutes, nothing. Since I had to get to work and already wasted an hour in the store, I left. Later on, I check my Verizon plan online and I'm signed up for an $80/month MORE Everything plan when I had requested (more than once) a $60/month single-line plan. So now I have to call Verizon customer service tomorrow and get it fixed. Completely incompetent. Didn't work with anyone else at the store, but the employees were all very noisy with one another and didn't seem very professional. Will not be returning to this store for anything else. read more