I'm new to Sparklight (formerly Hargray) and was having lagging fiber internet. Josh was my…read moretechnician, and not only was he able to quickly fix the issue, but he discovered (and corrected) several billing issues that I was unaware of, saving me ~$30 a month!

entire apartment complex, as well as other neighborhoods in Bluffton have to deal with spark light…read morebecause they have monopoly here. My ISP of record from Arizona actually has a contract of some sort, details, certainly unknown, or unavailable, with spark light to actually provide the service that's true for my entire complex of I don't know several hundred people maybe. Spark light/ HARGRAY has a horrible, horrible reputation here. Check them out online on Facebook, yelp, BBB they are incredibly messed up and not competent.

The two associates at this location were great. We had a…read more2:00 appointment. Ms. merika helped us right away. They both, Samantha too, answered all our questions and successfully helped us with our telephone transition from another provider. Merika also helped my husband with his new I Phone 17. Both of these store associates merit an outstanding rating for their knowledge and dedication to their profession, not to mention their admirable abundance of patience. Spectrum is lucky to have such great employees. Skip and Kathy

Walked in on a Saturday without an appt. Store was empty. Samantha helped us right away. We…read moreexplained our needs and she addressed them all and offered solutions. Extremely satisfied with her service.

Lamar Allen skipped out on us at the end of our home automation system install. He has yet to…read moreprovide us with any documentation or to complete the system. We are having to pay another provider to finish his work. Stupidly we paid him in full. DO NOT DO BUSINESS with this company which he has now dissolved to avoid us.. NOR this man.

So I had to come in to return equipment from the previous owner of my home and get new services for…read moremyself. Unlike others have said, my equipment return was crazy easy. They scanned it in right at the welcome desk and that was it. So easy peasy! Wait time for services: there are five employees total on the floor many of which don't look like they are doing anything but I don't work here so I don't know what they're actually doing. I waited for maybe ten minutes before my name was called and can I say.. AMAZING customer service. Every employee I've seen there within the last two days has been so friendly and helpful. Calling over the phone was a disappointment but in store I'm extremely pleased.

We appreciate the help that the recent technician supplied. It's not his fault I'm giving xfinity…read moresuch a bad rating. We bought our house 4 1/2 years ago. And since then the internet went out twice due to the cable being ripped off the side of our house. We work from home and need the internet to run our online business every day. Giant trucks ripped the cable down both times , and this could have been avoided if the cable had been installed properly. Also, if anyone including us was anywhere near that cable when it was violently ripped from our house, causing structural damage to the exterior of our home, The cable could also have caused major injury or death by be heading to us or random neighbor children. It was hung too low and when the technicians arrived the TWO other times this happened, we insisted it be hung higher above the street, and also at the same time the cable needed to be buried under ground near the house as well. But the people who installed it were lazy and ignorant and gave us attitude and refused to do their job correctly. TWICE Finally this third time, We were not able to run our business for weeks and had to call xfinity every day for half a month. They ignored us, then sent a technician that told us our order was marked closed And we told them to open it and do their job. They finally started taking us seriously because we found the corporate number. And threatened to take legal action.

I contacted HughesNet for internet service. They sent an installer to my home. He looked around and…read moresaid there was no place to install the satellite. He said there will be no charge. HughesNet charged me $64.98 for no reason. When I called their "customer service" in the Phillipines or wherever, they said it will take 7-10 days to refund my money. They charged my account on May 13, 2025, 10 days ago. They obviously had no intention to refund my money, unless I called. So now, I will contact my bank's fraud dept for help. Of course, everything is closed until Tuesday for the holiday. VERY UPSET!

These guys hire these people from overseas and don't want work. They told to get AT&T instead…read more. they service sucks..

This cable service is terrible. We constantly have to reboot our smart TV because the sound goes in…read moreand out or the picture goes in and out and that takes 20 minutes. Many channels we can't even watch because the sound goes out every few words. Plus they are so expensive. NEVER had trouble with Time Warner plus it was half the price. Update-Service finally improved and we have not had to reboot for a couple of months nor has the sound gone out. Plus we negotiated to lower our monthly bill although we had to agree to a contract to accomplish this. We cancelled our cable and only have internet now.

WOW! customer service (if you can call it that) has been HORRIBLE since day one. To begin with,…read morethey sold us our VoIP phones based on the promise we could use them anywhere. But when it came time for service, they would only service them at our office location and refused to send us a new $50 phone. Most recently, my phone stopped working and I spent 2 hours on the phone with WOW! technicians only to be told I would have to bring the phone into my office to have them fix it. When they did, they found out it was not the phone at all but a "backend problem" with their system. So I have not had a phone for 6 DAYS because of their own problem after they wasted TWO HOURS of my time. I am DONE with WOW! and will be terminating our contract as soon as it is possible to do so. I would NEVER do business with these people again.

I struggled a but at the outset whether to give Dish all the stars. The truth is I have problems…read morewith the service. BUT, I have problems with the service because of where I live and I have DISH because of where I live- in a cable dessert. The issue isn't that I would have cable TV instead of satellite. The issue is that I would have cable INTERNET instead of satellite. If I had cable internet I would stream all my TV content, maybe use an antenna for local stations, and I wouldn't have a "TV service Provider" per se. Hello 21st century. We have satellite internet (through HughesNet, which I previously reviewed). The signal I get isn't reliable enough to stream video content, so we have to have a TV Service Provider if we want more than just local TV with an antenna. Compared to other TV Service providers I have had, DISH is far and above the best in terms of customer service. They are prompt and professional and communicate extremely well. They are easy to reach on the phone, by email, or online and the people they send to our home are knowledgeable, efficient, and very personable. It can't be easy to have a job going into the home of customers having problems and they do it very well. Today I had a repair at my home (the repair was for HughesNet which contracts out DISH for at least some of their in home repairs for customers like us who have both)- I scheduled it to be between 8 and 12. I received a call and a text message from the service person (Bobby) at 7:45 that he would be here between 8 and 8:15 and he was here as advertised. He was great and easily fixed our (HughesNet) problem.

I've been using Dish for years, but specifically in Charleston since August of 2015. We recently…read morehad our roof replaced, and had to have a tech come to the house to realign the hardware to the satellite's in space, which I still think is pretty cool in itself. There was a minor glitch in the scheduling, because after my initial appointment was made online, I was offered a "gift" which meant I would receive Epic Movie Package for a month, but once I did that, my package changed overall and my appointment was cancelled. I didn't realize this until waiting through the two hour window for my tech to arrive. Regardless, we got one out the next day and he was very friendly and got out Dish back up and running. As for the package that we have, I don't use the Hopper, because we only want one TV in the house, and the bedrooms should be used for other things rather then watching TV. We use the DVR a lot and have several quality movies and shows (HD & SD) saved which we refer back to from time to time, and honestly, it's the only way that we keep up with our TV shows during the regular seasons. We've considered other options, but I've never been happy with DirecTV and I don't want to lose all of our recordings ;-) As with all home based entertainment providers, I wish the price was better, but we're limited by the quality of the market.

I switched to Clearwave Fiber in March. Our installation went very well. I haven't had problems…read morewith Customer Service or with billing issues so far. However, since I got the service in March, I've experienced three outages the third one being today. The previous one from last week lasted two entire days. The one prior to that lasted a couple of hours. Today's outage is expected to be repaired by 7 PM. It's just unacceptable I've been with Xfinity since before it was even Comcast and have to say most of the outages we ever had was due to hurricanes. However, their pricing has become outrageous and the signal is not equally strong throughout the house and the bandwidth is really bad. But unfortunately, if these outages continue, I'm gonna have to go back to Xfinity. We rely heavily on our Internet service for everything. Plus I work from home. Being without it just for a few hours is very bad. So if you want to be competitive with Xfinity and other Internet service providers, you guys need to get your shit together FAST!!!!

Please reconsider using Clearwave Fiber…read more We scheduled an installation appointment with Clearwave Fiber for Saturday with a service window of 1:00 PM to 3:00 PM. Unfortunately, the experience was filled with poor communication, misinformation, and a complete lack of accountability. At 12:05 PM, a technician or contractor named Matt arrived at our home - nearly an hour before our scheduled appointment window. He arrived in an unmarked personal vehicle and was dressed in personal clothing, making it unclear whether he was actually affiliated with Clearwave. Matt informed us that fiber would need to be buried and that another team member would need to come out to complete that work. He advised us to call customer service for information on next steps and timing. At 12:09 PM, we contacted customer service and were told that our appointment was still scheduled for the 1:00 PM to 3:00 PM window and that someone would be coming out that day. At 2:54 PM, having heard nothing further, we texted Clearwave for an update and were told, "I'm showing my tech as nearby." By 3:59 PM, no technician had arrived, and no one had contacted us. When we reached out again, we were suddenly informed that a pre-bury appointment would first be required before fiber could even be run to our property. We were also told that there was no ETA for utility locators to mark the property before any digging could occur. We requested a phone call and spoke with Preston, who advised that there would actually be two additional site visits required before service could be connected. We expressed our frustration regarding the lack of communication, constantly changing information, and the unprofessional first impression left by Matt's visit. Preston was unable to provide any clear timeline for resolution, so I requested escalation to a supervisor. At 4:43 PM, we received a call from Justin, the Georgia/Florida Regional Representative. While I appreciate the prompt callback, it quickly became apparent that he was more frustrated about being contacted on a weekend than concerned about resolving the issues we experienced. He could not provide a clear solution or timeline, advising that utility locates could take up to 10 days and that only after that process was completed would another appointment potentially be scheduled based on our availability. Rather than acknowledging the failures that occurred throughout the day, Justin repeatedly deflected responsibility for the communication breakdowns and the unprofessional representation of the company. When I requested his supervisor's contact information, he immediately questioned why I needed it. After a 14-minute conversation, I was finally able to obtain the contact information for the Vice President of Field Operations. Based on that conversation, we decided that this business would not be the best match for us. There was no fight from Justin... The most frustrating part of this experience is that we are not even customers yet. Before Clearwave was able to secure our business, we experienced: * No clear expectations regarding the installation process * Multiple instances of inaccurate or conflicting information * Poor communication throughout the day * Unprofessional representation in the field * No ownership or accountability from leadership when concerns were raised * No clear timeline for service activation No prospective customer should have to spend an entire afternoon waiting, chasing updates, receiving contradictory information, and escalating concerns simply to understand the status of a service installation. Mr. Steven Saylor, Vice President of Field Operations, will be receiving an email outlining these same concerns. Based on our experience, Clearwave has significant improvements to make in communication, professionalism, and customer care before they can earn our business. Again, I would not recommend pursuing a business relationship with this company.