Please reconsider using Clearwave Fiber. [[HIGHLIGHT]]We scheduled an installation appointment with Clearwave Fiber for Saturday with a service window of 1:00 PM to 3:00 PM.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Unfortunately, the experience was filled with poor communication, misinformation, and a complete lack of accountability.[[ENDHIGHLIGHT]] At 12:05 PM, a technician or contractor named Matt arrived at our home - nearly an hour before our scheduled appointment window. He arrived in an unmarked personal vehicle and was dressed in personal clothing, making it unclear whether he was actually affiliated with Clearwave. [[HIGHLIGHT]]Matt informed us that fiber would need to be buried and that another team member would need to come out to complete that work. He advised us to call customer service for information on next steps and timing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]At 12:09 PM, we contacted customer service and were told that our appointment was still scheduled for the 1:00 PM to 3:00 PM window and that someone would be coming out that day.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]At 2:54 PM, having heard nothing further, we texted Clearwave for an update and were told, "I'm showing my tech as nearby."[[ENDHIGHLIGHT]] [[HIGHLIGHT]]By 3:59 PM, no technician had arrived, and no one had contacted us. When we reached out again, we were suddenly informed that a pre-bury appointment would first be required before fiber could even be run to our property.[[ENDHIGHLIGHT]] We were also told that there was no ETA for utility locators to mark the property before any digging could occur. [[HIGHLIGHT]]We requested a phone call and spoke with Preston, who advised that there would actually be two additional site visits required before service could be connected.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We expressed our frustration regarding the lack of communication, constantly changing information, and the unprofessional first impression left by Matt's visit.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Preston was unable to provide any clear timeline for resolution, so I requested escalation to a supervisor.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]At 4:43 PM, we received a call from Justin, the Georgia/Florida Regional Representative. While I appreciate the prompt callback, it quickly became apparent that he was more frustrated about being contacted on a weekend than concerned about resolving the issues we experienced.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He could not provide a clear solution or timeline, advising that utility locates could take up to 10 days and that only after that process was completed would another appointment potentially be scheduled based on our availability.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Rather than acknowledging the failures that occurred throughout the day, Justin repeatedly deflected responsibility for the communication breakdowns and the unprofessional representation of the company.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I requested his supervisor's contact information, he immediately questioned why I needed it. After a 14-minute conversation, I was finally able to obtain the contact information for the Vice President of Field Operations.[[ENDHIGHLIGHT]] Based on that conversation, we decided that this business would not be the best match for us. There was no fight from Justin... [[HIGHLIGHT]]The most frustrating part of this experience is that we are not even customers yet.[[ENDHIGHLIGHT]] Before Clearwave was able to secure our business, we experienced: * No clear expectations regarding the installation process * Multiple instances of inaccurate or conflicting information * Poor communication throughout the day * Unprofessional representation in the field * No ownership or accountability from leadership when concerns were raised * No clear timeline for service activation [[HIGHLIGHT]]No prospective customer should have to spend an entire afternoon waiting, chasing updates, receiving contradictory information, and escalating concerns simply to understand the status of a service installation.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Mr. Steven Saylor, Vice President of Field Operations, will be receiving an email outlining these same concerns.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Based on our experience, Clearwave has significant improvements to make in communication, professionalism, and customer care before they can earn our business.[[ENDHIGHLIGHT]] Again, I would not recommend pursuing a business relationship with this company. read more

I have had 4 major internet outages (lasting 18 to 26 hours) in the last 6 months. [[HIGHLIGHT]]The customer service is lousy and communication is very poor.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They blamed a "third party" for the outages on all the outages and never really explained what happened.[[ENDHIGHLIGHT]] One of their excuses was a electrical pole was knocked down in Titesville Florida, which is over 50 miles way! We work from our home and this is NOT acceptable. And it was not that fast and throttled down in the early evenings! Now they want to bill me THROUGH my billing cycle for their crap service. Stay away! read more

[[HIGHLIGHT]]Hi Tyler Smith and Clearwave fiber, it would be greatly appreciated if yourself and your team respects home owners! When a home owner posts a "No Soliciting" sign it tells salespeople, solicitors, and vendors not to knock, ring the doorbell, or enter private property to sell goods, request donations, or distribute flyers.[[ENDHIGHLIGHT]] It acts as a legal and visual boundary to deter unwanted visitors. While some solicitors (e.g., political or religious groups) may be exempt based on local laws, the sign generally empowers homeowners to report violators. I'm sure the woman the comments is not interested in switching providers. [[HIGHLIGHT]]If opting out of marketing requires becoming a customer, just keep recycling the flyers. Seems like questionable policy to have.[[ENDHIGHLIGHT]] If I was her I would contact corporate to have address removed. [[HIGHLIGHT]]Just a heads up to neighbors: even with a No Soliciting sign posted, Clearwave reps may still leave marketing materials and suggest signing up as the solution to stop receiving them.[[ENDHIGHLIGHT]] read more

Clearwave Fiber - Persons comment asking how to remove name from mailing list and Tyler's response with questionable policy. - Internet Service Providers Near Me

Terrible but from my experience not as bad as Xfinity. CW is frequently having outages due to "cut" fiber. I've in my 30 yrs of dealing with internet/telecom companies seen a company "shutdown" for 8 hours!! And [[HIGHLIGHT]]then go over an hour and provide no status on estimated repair time![[ENDHIGHLIGHT]] Starlink here I come! read more

Service is constantly down I live in Sebastian florida cheap monthly fee but who cares if service is down all the time. Should of never switched from xfinity always the same problem construction cut a cable 8 hours to fix. If you work from home choose a different company read more

Stop hiring negligent and irresponsible workers! Teach your crews how to do locates so you can stop breaking underground utilities. First you broke a sewer line in the city of Panama City that caused the sewer leak into Lake Huntington and today your crew broke a Watermain in Callaway that is causing hundreds of customers to be without or very low pressure. Your company is gonna be bankrupt before it even gets any customers and Bay County! Negligent company. read more

Off to a Rough Start - Disappointed with Installation Experience [[HIGHLIGHT]]I had an installation scheduled for today and received multiple reminders via text and email to ensure I'd be available.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I rearranged my entire day, even lost income to make sure I was home. Then, just an hour before the appointment, I get a call saying there's a problem and they can't complete the install. No apology--just a casual "what's the next day you're available?"[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Here's the kicker: I was originally scheduled for two days from now, but they asked to move it up to today to help them out. Now, they can't fit me in for weeks.[[ENDHIGHLIGHT]] So not only did I adjust my schedule for them, they completely dropped the ball--and showed no remorse. Thankfully, Spectrum is fine with a later disconnection, so that's some relief. I plan to share updates over the next few months so others can get a full picture of the service experience. So far, the sales team has been great--but the installation, dispatch, and customer service side? Not impressed at all. If I had to title this experience: "They Already Dropped the Ball?!" Stay tuned for next month's update. read more

If I can give no star I would. [[HIGHLIGHT]]To start some random marketing door to door salesman walked up on me doing homework on my patio talking about sending over promotions about the internet service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I stated I already have internet that I am not looking to change my service due to wfh and I can't up and change services like everyone else. He continues to talk about how I am paying too much for my internet.[[ENDHIGHLIGHT]] I processed to tell him to email me the promotions so I can continue doing my homework. A few days later I received an internet box. I got busy with Final exams so the internet box sat in my house for a while and I completely forgot about it. [[HIGHLIGHT]]A year later, a lady salesman walked up on my husband and did the same thing. A few days later another package with equipment arrived but my husband specifically told the woman he was not interested.[[ENDHIGHLIGHT]] Today, I called to cancel the service because I came across an email with a bill for a service I never even wanted!!! I called the lady proceeds to tell me that the bill will not be waived and I have to pay the bill to cancel it. I NEVER EVEN TAKEN THE EQUIPMENT OUT THE BOX!!!! Do not give these people any of your information!!! They are scam artist that are trying to make a quick buck!!! RUN!!! read more

I switched to Clearwave Fiber in March. Our installation went very well. [[HIGHLIGHT]]I haven't had problems with Customer Service or with billing issues so far.[[ENDHIGHLIGHT]] However, since I got the service in March, I've experienced three outages the third one being today. The previous one from last week lasted two entire days. The one prior to that lasted a couple of hours. Today's outage is expected to be repaired by 7 PM. It's just unacceptable I've been with Xfinity since before it was even Comcast and have to say most of the outages we ever had was due to hurricanes. However, their pricing has become outrageous and the signal is not equally strong throughout the house and the bandwidth is really bad. But unfortunately, if these outages continue, I'm gonna have to go back to Xfinity. We rely heavily on our Internet service for everything. Plus I work from home. Being without it just for a few hours is very bad. So if you want to be competitive with Xfinity and other Internet service providers, you guys need to get your shit together FAST!!!! read more

I can't get service..they already sent me a bill and have yet to come back to finish the job I call everyday and I get a new date for the service to be completed, and they have missed all the dates [[HIGHLIGHT]]You cannot talk to a supervisor when you call, I cannot escalate the situation[[ENDHIGHLIGHT]] I have cables lying in my yard for 3 weeks now, and they refuse to bury them And my service is spotty at best Screw Clearwave read more

Clearwave Fiber bought out our locally owned fiber company in Baldwin City, KS a few years back. We had great service for the last five years, though it was definitely on the pricey side. A competitor came through offering faster speeds and lower rates, so we decided to switch. [[HIGHLIGHT]]When I tried to cancel our service, I was met with a high-pressure sales rep who refused to accept the cancellation. She kept saying she was "confused" and claimed she had solved my pricing issue--completely ignoring my request to cancel.[[ENDHIGHLIGHT]] Our router was disconnected on Monday the 28th, but because I wasn't able to cancel online it took me a couple of days to call in, I was charged for an extra month of service we didn't use. [[HIGHLIGHT]]Honesty I would give them a 5 star on services, the customer services I received today wiped all respect for this company.[[ENDHIGHLIGHT]] I have the reps name if any member of management would like to call and discuss this my number is 913-216-4697. After reading other reviews with similar experiences, I doubt this will change anything--but I hope someone sees this and thinks twice before choosing Clearwave Fiber. read more

Got their 1GB service, provides good speed and reliability. Pricing is a bit higher than the competition but close enough I am okay with it.

They broke my gas line digging in the lave and we didn't know until the coldest night in Savannah!

[[HIGHLIGHT]]Absolute worst customer service.[[ENDHIGHLIGHT]] Called to get wifi installed, was told it was available in our area, technician came out and drilled into the wall, then was told to await a call from someone as they were unsure if they could install. [[HIGHLIGHT]]Waited almost two months and finally called them to inquire just to be told they wouldn't be able to install it.[[ENDHIGHLIGHT]] Now I have screws in my wall with a box that serves no purpose. read more

Clearwave is a whole install/contract situation that dug up my street and yard when it first came to the area. [[HIGHLIGHT]]I am not impressed so far... Skip to 17 days later and we have connection issues, buffering, dropped service, and[[ENDHIGHLIGHT]] kick-outs when the service drops. I do not recommend Clearwave Fiber, as it is INCONSISTENT IN EVERY POSSIBLE WAY. My T-Mobile wifi tower runs my household's 2dozen devices with no problems at ($30/mo) a fraction of that price, with RELIABLE customer support. Clearwave is bogus. Gamers beware. read more

I switched from Xfinity to clearwave for better speed and synchronous connection. The cost is half and the consistency is so much better. Installation was quite good. Took about two weeks to get the fiber buried, small inconvenience. Performance is excellent After two months I highly recommend them read more

Once I received my first bill after installation, I noticed a major discrepancy, that the bill was over 50% higher than what I was informed on the phone of. I was promised by the representative there are no hidden fees or upfront charges, yet here I am being billed for installation fees that were supposedly non-existent. Furthermore, I was promised by the installation technician that a team would come out in approximately a weeks time to bury the cable and it has been over two weeks since the installation, and still the cable is above ground. I am highly considering of dropping there services because of this unethical practice they are showing. Don't make promise with your mouth that your @$$ can't cash. read more

I am a customer of clearwave presently, but I am seriously changing back to my previous internet provider. [[HIGHLIGHT]]I purchased my own upgraded equipment and since May I have been requesting an address to return theirs.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]To this day I CANNOT GET A RESPONSE mean while i'm being charged every month for equipment packed in a box.[[ENDHIGHLIGHT]]Needless to say I am disappointed with their customer service. read more

[[HIGHLIGHT]]What a joke. We sold our business in June. They pulled an electronic check from our checking account in late August[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]They won't even talk to us because they say I no longer have an account.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They say I no longer have the legal right to speak to them on the account as it has been transferred to the new owner.[[ENDHIGHLIGHT]] But somehow they have a "legal" right to take money from our checking account????? Buyer Beware! read more

I work remotely as a software engineer. This is much faster than Xfinity. I regularly have to download large files for work, and they load much faster than they would with cable. To the people who are saying that it is slower than Xfinity, Cable is inherently slower than Fiber Optics. Just like DSL is slower than Cable. If it is slower for them, their networking equipment is to blame. Download and upload speeds are symmetrical. So if you pay $50 for 250 Mbps, you get 250 Mbps for downloads and uploads. With Xfinity, the max you would get for uploads is 20 Mbps. I am paying for 1 Gbps up and down. My townhome is wired with an Ethernet port upstairs and downstairs. I bought a business router that doesn't have WiFi and put that in the patch panel. I plugged a switch to the ports upstairs and downstairs. There is a Wireless Access Point upstairs and downstairs. And my office upstairs is wired. I'm getting over 900 Mbps up and down on the wired connection. Wireless clients are getting around 500 Mbps up and down. I had a Google WiFi Mesh Router before this. I didn't have the access point hard wired. Upstairs where the router used to be plugged in, I was getting maybe 300 Mbps. Downstairs it was generally between 100 and 200 Mbps. I bought a TP-Link ER-605 router. Putting that in the patch panel allowed me to use both of my Ethernet ports (by plugging them into the router). The WAPs I bought are two TP-Link TL-WA 3001 access points. read more

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PLEASE do not deploy Clearwave as your Internet Provider. Their service is NOT compatible with remote workstations/workers. Their technicians are NOT qualified and they proved it by disconnecting my entire workstation, down to the printer. I could not get dial tone and I disconnected Clearwave service three days after the install. I never even cut-over from Cox because of all the trouble causing me to reconfigure my entire workstation. Now they are trying to charge $106 and claimed they would have repaired the issues if I would have given them more than 3 days to resolve. I COULD NOT HAVE WORK if I stayed with Clearwave. [[HIGHLIGHT]]Their customer service is non-responsive, curt and unwilling to resolve issues that are beyond their job description.[[ENDHIGHLIGHT]] I encourage you to go with Cox Communications. read more

Clearwave is the worst company I have ever dealt with. They were the only wifi provider in our apartment complex, and if I could go back and do it all again, I would buy a wifi hotspot to avoid using Clearwave. When we called to initiate service, they sent equipment to us before our start date and before we even had access to our mailbox, and began charging us for the highest level of service when we had asked them for the middle grade. When we initiated service they told my husband there were 30 days grace for late payments before disconnection. We were 2 days late and got disconnected, along with a $50 disconnection fee. I enrolled in autopay to avoid that ever happening again. For the next 3 months I proceeded to get $5 "late fees" added to my bills even though autopay was on. [[HIGHLIGHT]]I called to cancel our service at 5:45p one evening, knowing they stop answering phones at 6:00p. They said it would be a 5 min wait. 1 hour later on hold, I hung up and called back to find out they were closed for the day. They all left the office while customers were still on hold.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I finally cancelled my service. They said they would mail me a box and label to return the equipment. 2 weeks later, no box. I call again and she says no, it's an emailed label. I ask her to please send the label I requested 2 weeks ago, and ask about a box. She says if I bring that label to Fedex, they will provide the label, box, and all shipping services.[[ENDHIGHLIGHT]] I get to Fedex and show them the label Clearwave sent. They say they do not provide the box (which I was pretty sure they didn't!) and that Clearwave had sent me a label that had ALREADY BEEN USED. The saga continues. Even ending service is a nightmare. Do NOT use Clearwave. read more

They installed fiber lines in my subdivision. Damaged my water line in December 2022. It's July 2023 and I have not been reimbursed for the damaged they caused on My property. read more

Clearwave Fiber - Damage to my water meter. You can see that they marked the area that they worked in. - Internet Service Providers Near Me

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Service is always out. Always stopping. Don't recommend. Been out all day today and ca t talk to a real person.

I was required by our complex to set up internet through Clearwave who apparently originally laid the fiber optic cable in the apartments. The internet was not laid correctly and took us over a week to have someone come out and properly install. The outlet did not even have a wire connected to it. Most recently this is the only internet provider I have had where an internet outage took over 3 days to fix, and then they charge us full price for service. Outages are understandable but almost 4 full days is excessive and we never received any notice from Clearwave about this. As soon as I move I will be switching back to Xfinity. read more

I have had Clearwave for 3 months, and they bill you for total other charges and fees that they put on your bill with no explanation. I had to pay $50 to reconnect my service when their system took forever to process my payment and I ended up disconnected. Their billing system is trash. I don't recommend them!!! read more

If you decided to get Clearwave Fiber service, be aware that you're not required to sign contract. But also make sure to cancel your contract before the end of billing cycle. The company DO NOT prorate last month. If you cancel one day after billing cycle, you WILL pay the full amount. They're just stilling people money. Never will contract again. read more

[[HIGHLIGHT]]Awful customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They do not on weekends and we had issues that we could not resolve.[[ENDHIGHLIGHT]] Initially they send a tech that does not speak English but was able to figure how to ask us to poop in our bathroom and we were like REALLY????? After 10 days we cancelled our service because we would have to stream 3 different apps to see our local and favorite channels and still got charged even though they initially stated try for free first month but we were done within a week. read more

This company recently purchased/took over Hargray (also terrible) and since then it's been issue after issue. They recently came and upgraded our router free of charge and the internet has been nothing but spotty - if it works at all. The only reason we use this company is because it's required at the complex we live at. If given an option - stay away from this internet company. If you try going to their website, there is nothing about troubleshooting. If you login into your account, there is nothing about setting up service appointments. It's like finding a pot of gold when you finally find a person who can help you with anything - BUT they make it very easy to upgrade your services of course. Unbelievable. read more

[[HIGHLIGHT]]Love the local support.[[ENDHIGHLIGHT]] Fantastic speeds and reliability has been top notch. Power outage no problem. Just connected my router to power source and had service where my coax neighbors had nothing. Vital for staying connected during and after storms for resources. read more

I do Sincerely wish I could have given Clearwave Fiber A Rating Number of ZERO. That's all this Junk of a So-Called Fiber is Worth. I Am Dedicated At Paying My Bills Monthly, On Time, and Sometimes Before Time EVEN. I Just Want To Receive The Service That I Deserve For My Money. Clearwave never calls me about my Payment, So Why DOES My SERVICE STINK? I'm Losing Connection CONSTANTLY. Pretty Please, DON'T LET IT RAIN, Thunderstorm, Nor HAIL. This FIBER Must Be Coming From CHINA cause it's, Constantly Losing A CONNECTION. Customer Service is Notorious for Long Hold Times, Or 3-4 Transfers, Then Just Hanging Up. Do Yourself A Favor And Don't Even Think About CLEARWAVE FIBER, It's STRICTLY CLEAR THAT YOU WILL NEVER RECEIVE ANY FIBER. The Thought Process Of My YARD Being Completely TORN UP AGAIN, Makes My Head Explode. BUT, I'm Sick to Death of CLEARWAVE. read more

HORRIBLE!!! They will say they don't PRORATE and disconnect you. Forcing you to pay for a services they never provide. DON'T USE. DISAPPOINTING service trying watching basketball while screen makes it difficult just to see the score. Oh and I have the TOP TIER plan.... Disappointment! read more

[[HIGHLIGHT]]I discontinued service with this company in September, 2024, returning their modem with much difficulty with the shipping arrangement they had made.[[ENDHIGHLIGHT]] They bill me every month , increasing amounts for the modem, which they clearly know and acknowlege every month they have received back from me when I call them about this phony bill. I would never use this company again because of their incompetence or dishonest billing practices. read more

Ive had service with them for a month and the main boxes have already gone down TWICE taking a week to fix, then a week later breaking again with an expected time of repair being the end of the February. waste of money, just stay with whatever WiFi company you currently have. read more

We are so disatisfied with the installation, no only did they drill a hole in my new stucco, they left the wire across the grass. We are waiting for a resolution from management. read more

[[HIGHLIGHT]]Horrible! Avoid![[ENDHIGHLIGHT]] Down all day 3rd time last month - work from home - went down this morning at 7:30 pm with NO estimate of repair read more

Clearwave cut off my service without notification that my auto pay had been rejected. When I contacted them I asked them to help turn on the service I got the runaround with customer service saying they would call me back, They never did. They have literally NO customer service read more

Like many other reviewers, I only have clearwave because it's required at my apartment complex. I can't wait to move out. When they first installed my wifi, it was a month long wait. Way overpriced for terrible connection and service. Wifi has been out for at least 9 hours today and all they can say is "we have technicians working on it". No time estimate. Also, about a month or so ago they forgot to take their discount off when it ended. They charged me for it the next month. Ridiculous, it is not the customers job to pay for the companies mistakes. Honestly, they should be offering a discount for this outage. I believe it's statewide in GA and it's been a ridiculous amount of time. read more

[[HIGHLIGHT]]Was trying to become a customer. Can't get anywhere to talk to a human.[[ENDHIGHLIGHT]] Tried to select plans myself on their website. They have great descriptions on their website of what you "get for free", but then you have to select options that negate what they said was free. Doesn't appear to be a good value if you have to pay extra to have wifi with your internet in 2024. I'm sure that all internet companies do it, but they don't tell me it's free then I have to select a router for an extra $10 per month. [[HIGHLIGHT]]Again - I'd like to talk to a human, but I'm having trouble getting through to be a new customer.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Afraid of what would happen after signing up.[[ENDHIGHLIGHT]] read more

Have been without service since Wednesday in Bloomingdale. Every time I call I am given different times when the service will be restored.