My laptop's battery degraded to the point where the charge only lasted one hour or less and…read morepromptly needed replacing. I had called several places prior, one of which attempted to normalize charging $150 for diagnostics alone! Thankfully, I found this well-established business via Yelp, which, as an FYI, is no longer serving at this particular location. I had expected my laptop to be out for repairs for at least two weeks, but Jack handled everything in less than a week, and even the original cost estimate was lower than previously discussed. He was always courteous and took the time to answer any questions or concerns I had. My laptop is now back to a battery life of 5+ hours. Thanks again!

Little that the Tech;s that work here new that I was checking them out, greeting was very good and…read moreimpressive store was neat displays were neat, explain my problem with my system they check it in and in a few hours I received a call back with the results, it was repairable,the price were great,I notice when I return to pick my system up that the work area was very clean and neat,that was very impressive, the work area tells alot about you and your work, I have refer fiends to visit meet the guys Great crew, and tech talk was great. Thanks Guys You are the Greates!! Mean Geno

As someone who is very low-tech, I've always had to find someone with special skills to fix my…read moresubversive laptop. But recently I tried a reckless do-it-myself repair and sent my machine in free-fall down some rabbit hole. So, instead of reaching out to one of the overblown big names, I contacted Tweaks by Geeks, an independent computer repair boutique that cleaned up after me, a clean-up I assumed couldn't possibly salvage anything. I was so wrong. Toby came to my apartment in less than 24 hours and masterfully restored the HP in less than 30 minutes. It was clear that he had all the skills necessary to set everything right. I actually enjoyed watching him work. Oh, and one other thing. I did not ask to have the beast operate faster, so I was surprised to see later that Toby made it happen at no further cost to me. Got a computer repair job? Better call Tweaks by Geeks. If they can't fix it, you'd better start shopping for a new one.

Had a desktop that would crash under load, came in and explained the entire issue as well as…read moreagreeing to pay their diagnosis fee. a week later I call them asking to pick it up because I have school work due and they tell me it'll be done in 2 hours. then they proceed to try and charge me 160$ which is significantly more than their diagnosis fee. I reluctantly paid the 145$ we agreed on and I bring my pc home just for it to not even be fixed!!

I hate writing bad reviews it's not something I enjoy doing especially when it means hurting…read moresomeone's livelihood. To share my details of my experience I brought my laptop in for a broken display after having a pleasant conversation with the person at the front desk and him ensuring me that my laptop would be completed by the following Monday "brought it in on Saturday" I waited until today (May 9) to get my laptop due to them not touching it until I payed a non refundable $105 dollar deposit that was not mentioned prior in our conversation.After paying the bill the hit me with another invoice of $485! Almost half the price of the laptops worth for a part that I purchased online for $120. After declining repairs upon my arrival today I waited over an hour in the parking even though the door sign saying open and the website hours saying open eventually someone came to the door and I had to wait another 30 mins for them to put my laptop back together even though I called the day prior and them saying I could pick it up today. I understand things aren't always perfect but I believe this experience was one of the worst experiences I ever had with an IT company before and I highly recommend anybody to think twice about using this company.

I'm not usually one to leave negative reviews but this is a poor experience worth sharing. I…read morecontacted this business in regards to a laptop screen repair. To start, they do not provide any sort of price estimate upfront and charge a deposit to even inspect the item. Read the paperwork carefully because it apparently says the deposit is nonrefundable if you don't choose to go through with the service, however that is never explained. They kept my device for several days (after assuring me it would be a quick turnaround). They provided no sort of update when I called and did not respond to emails. I called five other local repair shops during this time and every single one provided me a price estimate either over the phone or via email. When I finally received the quote -- let me add that they sent an initial quote that was incorrect then sent another that was over $200 more... -- I chose not to go through with the service so they refused to refund my deposit. The store associate even went as far as to tell me that anyone who would give me a price over the phone was trying to "bait and switch" me?! Meanwhile nobody else has charged me a nonrefundable deposit while promising fast, responsive service that never happened. The irony. The owner himself reached out to me and said he would review the recorded calls to see if I was not informed about the nonrefundable deposit and if that was in fact the case he would refund it back to me "plus $10.00"..... this was on a Friday and he asked if he could call be back on the following Tuesday. It's been over a week and he never followed up and ignored my email (like they have the entire time). Unprofessional, frustrating experience. Lesson learned for sure!

Decided to take my unreliable gaming laptop in for a repair and the technicians knew how to repair…read moreall of its problems. They were even kind enough to add a few screws in my bezel and fix my cracked screen case for free. The techs are very professional and honest about their work and how they charge, which I respected a lot. I liked how clean and organized the store is as well.

David has done excellent work with any computer related needs I have brought to him. He is very…read moreknowledgeable in his practice and uses advanced tools like 3D printing for when more customized solutions are required.

Reset my passwords on Apple for me!! I brought in an iPad and Apple Watch! He was great! The guy…read morewith glasses!

The employees in the Savannah store need to get on the same page as far as their pricing. I was…read morequoted a price over the phone, and when I got to the store the price was doubled for the same repair. It was a ripoff. Obviously, they lost my business.

Had so many concern with my brand new HP Printer and i through hp call me back but it was a scam I…read morecall Tech Relief and spoke with Mark Reavis who help me get all my concern handle through remote access on a Saturday late afternoon I would highly recommend this company I give 10 stars ***** South Carolina

I had an absolutely incredible experience!…read more The other day I was rollerblading when I fell HARD and ended up messing up my phone screen real bad. I looked for phone repair shops online and this place had exceptional ratings. Can confirm--if you have trouble with the screen of your phone, then this IS the place to be. The service here is actually that good! The lady at the counter, Mrs. Shelby, was upfront with the process, the cost, and the duration of time it would take to get my phone repaired which, for me, was a little over an hour. If you're having trouble with your phone, iPad, or console, I totally recommend dropping by and giving this place a chance!

The price-to-quality ratio is abysmal; I got back a botched, shoddily executed job that was neither…read morefinished on time nor brought to a logical conclusion. For this (disassembling and assembling the phone, no soldering, no repairs, only replacement of the finished module), they ripped me off for an absolutely fabulous, unbelievable amount of money, as if I had paid for an elite prostitute. The phone wasn't even fully reassembled; the back cover wasn't closed properly. Instead of the agreed-upon week, the "work" took over a month. I strongly advise avoiding this place: the Asian owner gives evasive answers, the "technician" is incompetent as watermelon and unable to answer anything, and the woman at the register is irresponsible. The company operates in a gray area, extorting sums around $100-300, an amount no one would bother suing over, yet they take absolutely no responsibility for the work.

My son's gaming laptop was flashing red and having all sorts of issues. We brought it to the Mouse…read morePad (we have used them before and they were great then too). Jeff diagnosed the issue and found that the video processor was shot. He asked if I had a warranty which I did and shared with him. Jeff then spent most of the day on the phone with Lenovo trying to get the warranty request approved. They definitely made him go thru hoops before approving the warranty repair. Lenovo required the laptop to be shipped to them in its entirety including the hard drive so as an extra step to secure our data, Jeff went ahead and did a full back of the hard drive. I cannot say enough positive things about Jeff and his team. They are every knowledgeable, customer focused, great communication and for me I liked the fact that he explained things to me in a language I could understand (I am not a technical person at all!) I would definitely recommend them!

The most competent computer professionals I've ever met. Fast service and no gimmicks you actually…read moreunderstand what they're doing, how much it will cost, and what problems you'll avoid. After giving my network a complete overhaul, they even took time to burn an encrypted cd I had.