I have just had exceptional service with Tweaks by Geeks. I was accommodated very quickly with utmost patience, kindness, and skill to do the job. I was expecting a much higher bill! I was so surprised. I trust them with my computer and would recommend them to anyone. read more

Twice I've had to get phone fixed and each time I was impressed with how efficient and professional they were. The turnaround time was an hour, which ended up being perfect because my lunch break is only an hour. I'd definitely recommend them and although I pray my phone doesn't break again, but if so I'll for sure be coming back to them! read more

Took my gaming laptop in for a simple fan replacement. The computer worked absolutely perfect before, the fan was just a little loud. The staff are horrible with communication, I called several times to check on the laptop but the laptop guy literally leaves in the middle of the day. It took 2 weeks to replace the fan, only for them to call me and tell me that the whole computer isn't working and my motherboard is bad. Absolutely unacceptable considering it was working fine before. They couldn't explain what had happened to it. My best guess is they forgot to unplug the battery while working on the laptop and shocked the motherboard. Rookie mistake. It took them a total of 37 days to look at the fan, replace it, and break my 2,500$ laptop, and I STILL had to pay for the diagnostic and received no compensation. Do NOTT take your computer here. read more

We came here when our Dell of just over a year old broke down and stopped working. The staff was extremely friendly and accommodating. They contacted us within a day to tell us our hard drive and power cord were faulty and they needed to be replaced. The price was not only reasonable but included a three year warranty as well. Furthermore, they did not charge us for the power cord! We would definitely be using these guys again : ) read more

Have been to this business twice. Once to get information from a thumb drive, another to find out why I was getting unwanted messages on my cell phone. Both times I was immediately helped. For the thumb drive there was nothing to be done. For the phone, they had the issue resolved in 15 minutes. I have dealt with this company years ago with positive results. I do not hesitate to recommend this company. read more

Was not happy with the service. I took my computer into the store to get a noisy fan replaced, everything was working fine with the computer. The tech that worked on my computer bent a pin connecting the monitor to the motherboard, he was then fired....it took 7 months to fix the issue. a few issues that arose were 1)They lost my 2nd harddrive 2) a new battery was drained, no charge 3) broke my monitor. When i finally came to collect my computer i was met with severe resistance.One tech took responsibility for my computer and completed the repair, however he was not at all courteous and somewhat blaming about the issue not only towards the tech who was fired, but towards me as well! On the pickup date the owner of the company was present, she did not identify herself as the owner or supervisior, she did not apologize about it issue at all. In order to help resolve these problems I was so fed up with the situation i said just give me a replacement battery and forget about the lost harddrive. The owner started yelling from a room in the back saying that i needed to pay $30 for the battery and that my harddrive will be found and returned. So i asked the tech in front of me who exactly was yelling from the back and why she couldn't talk to me directly to my face, the tech replied that she is upset at the situation and she really dose not want to look at my face right now....the only word i could say was "WOW". I then asked for a confirmation from anyone in the store that my harddrive be found and returned to me, the response were blank stares and no reply from the yelling owner in the back. a few moments the owner storms out the back and says comment on the reciept that the cust. does not want his hdd back and we're replacing it with a battery....at that point i was finished with the situation and said nothing else. i still paid an over priced 192 just to replace a fan that took 7 months because of all the other user created issues. In conclusion tweeks by geeks is a good service for some people and my situation was probably a fluke, However no one person in that business was willing to take RESPONSIBILITY for their actions, they are certainly not COURTEOUS, PROFESSIONAL or RESPECTFUL. They DO have the great ability to ERODE a cust. self esteem. After i walked out the door the owner walked outside and made a poor attempt at an apology basically saying that they should have never fixed the issue that their tech caused and should have given me back the broken laptop after they initially broke it. I will never do business at this establishment again, i'd rather go to Best Buy "yea i said it" that to ever visit this place again. i will never recommend them to anyone. bad news always travels faster than good news right? Somebody please give these people a customer service business plan and teach them how to talk to people! read more