Terrible, terrible customer service. I had to drive N hour and a half round trip to get an answer I should have rein less than 5 minutes on the phone. The customer service girl was not able to answer a simple question but relied on a store script that was not relevant to the question. Tried three different times to explain the issue and she spoke it back WRONG all three times. There was a time when Best Buy was my go to. Now, it is the court of last resort. read more

In July I brought my 80 yr old parents in to look at keyboards. My formerly IT dad was blown away that keyboards were not so simple anymore lol. I wish I could remember who helped us. Young guy. Short hair. Maybe Andrew? If that sounds familiar, hit me up and I'll adjust the review. Andrew helped my dad understand the difference between a mesh keyboard and mechanical. He also treated me as an equal - I may have not known the word for 'mesh,' but he knew I was technical. I am surprised at the bad reviews. They were so patient and kind. Brick and mortar is dying, but I really needed my dad to touch the keyboards to understand and pick one out. So I hope this review helps keep the store alive! read more

Went to Best Buy today. Very disappointed in their 'meet anyone's price policy' I was buying a washing machine. Saw the same one (GE) at Home Depot that I was intending on purchasing at Best Buy. At Best Buy the machine $849. Home Depot is running an appliance sale depending on what you spend. On this they were offering $50 off. Though their initial price is higher at $879. I asked if Best Buy would meet the end price of $829 which would just be $20 less for Best Buy (I was also buying the pedestal.... An additional $250) they would not come down the $20 and let us walk out and lost the sale. Funny thing I was looking at a coffee maker I probably would've purchased as well. I ended up going back to Home Depot and purchased the washing machine and pedestal. I I will say that the sales help were very nice at Best Buy on the positive note. However the gentleman I was told was a manager let me leave the store over $20. read more

Bluffton Best Buy: Where customer rights and the law don't matter. My husband went in to return an unopened camera lens well within the 15-day return window. Corporate policy clearly states there is no restocking fee on unopened items. Even more importantly--South Carolina law prohibits such a fee. Despite that, Supervisor Casi insisted we had to pay over $400 to return it. When we tried to show her the policy and the law, she rudely dismissed us and called her manager, Shawn, who said he didn't care what policy or law said--"This is how I run my store." Casi then threatened to call the police if my husband didn't comply. When I later went in calmly to resolve the situation, she sent a sheriff to confront me before I'd even said a word. I was mortified. Corporate confirmed we were right and refunded the money--but the behavior of these employees was not just unprofessional, it was ILLEGAL. Do yourself a favor and shop anywhere else. If they're trying this with us, how many other customers have they robbed under the guise of a fake "policy"? read more

So I am a Costco shopper but Best Buy got up recently and decided to be competitive so we bought here. Once inside you have to seek out someone to assist you with Sony televisions as we needed three. He hands us off to someone else to finish off our shopping for appliances. We got an open box special on a Refrigerator that had zero issues and wanted a washer and dryer set from Samsung. Note we were very specific no agitator in the washer. Also wanted a wine cooler so he sent us off to look at another Best Buy as they were out of stock. When it came to check out my debit card wouldn't do as I already maxed out our daily limit of 10k. The salesman was unable to use our check as they do not know how too. You see they have a check machine but using it wasn't in his wheelhouse. Thankfully my husband gave his card and we were set. Note they only deliver to our town one day a week so will need to schedule three weeks from now delivery. Also note appliances get delivered on a Tuesday and Geek Squad on a Wednesday for televisions so you need a great wealth of time. So day of delivery their third party delivery delivers the wrong washer and leaves it. Tells us to contact Best Buy, easier said than done. You see if you want to talk to the actual store you can't they connect you to a person in another country that first off doesn't understand English nor understands what an agitator in a Washer is?! After seven failed attempts of calling to speak to someone that can help you have no choice but to go to the store. There you get a girl with an attitude in Customer Service with no customers to assist that finally gives you a Manager because she rather play on her phone. Please see attached photo. Even the manager it took him awhile to correct the situation and arrange to pick up and deliver the correct washer. Note when he brought me over to verify the correct washer I notice the washer is a lesser price and asked for the difference. After he finished the transaction and credited me the $75. back I asked the obvious. Are the other six items I bought on Sale? He tells me if that was the case the difference would magically go back to my account. Yeah he didn't want to be bothered. Note this store is very well deserving of the two stars that they have currently as an overall review. Other Yelpers must have had the dismal experience as well. read more

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cannot reach customer srvice. new monitor install sucks horrible manual I will not be back cannot reach customer srvice. new monitor install sucks horrible manual I will not be back more char read more

No one wants to help you. Maybe employees should be put on commission? We went in to buy an Apple computer and HP laptop. Sales people couldn't care less. We're driving 2 hours tomorrow to try the Best Buy in Charleston. Additionally, when buying computers, people need to sit down and try them out. At Best Buy, you may stand for hours. I've had it with them. AND, the tax free weekend starts tomorrow. They're already low on stock. read more

Bought 3 Ring cameras and a doorbell recently and had the rep from Best Buy do the install at my home. Recently went dark due to lightning and instead of them sending rep out to repair they said I needed to go up on roof, take down the three cameras and uninstall doorbell and bring to store to be looked at. I have been a Total Tech member for years but will never shop there again. read more

Worst experience with store and their corporate ever. The level of incompetence is staggering. Went to store and bought home entertainment package with a set install date. 3 days before install to occur I was told they did not have the inventory. After I was hung up on once they then said they did not have installers available for another 3 weeks. I was then told to drive to the store to pick everything up, have a third party install the equipment. I drove to store to get it rectified. They told me they would take care of everything and it would be "escalated" and handled. All they wanted was to get me out of the store. When i was called back by the escalation team, they told me the reason i was being delayed was because the inventory was not available. This after I was just at the store and they told me they had everything in stock. Best Buy lies to customers on the phone. They can't even understand their own inventory. And they violate contracts with customers. Best Buy represents everything that is wrong with brick and mortar. Never do business with them read more

Most disorganized Best Buy I have ever been to in the nation. It appears there are enough employees working but you undoubtedly wait for an extraordinary amount of time at a confusing line with balloons in the rear of store near the Apple and computer products. Half of the line goes one way and the other half down a different aisle so people fight over their position in line for assistance. Also - massive lack of inventory. I understand it's after the holidays but it's beyond ridiculous. The people who work here are very nice but I'm unclear why there are so many employees assigned to places that aren't busy when there are customers wandering aimlessly in need of help or stuck in an odd line waiting. Someone please help this store get efficient and organized. One word: DISASTER. read more

It was Black Friday and my sister was looking for a TV. Best Buy had the best deal, but the closest store to her didn't have any in stock. So we ordered here (about 45 minutes away) and headed that way. Pick up process was extremely efficient - I checked in on my phone and in less than 2 minutes they brought the tv out to my car. Friendly associate as well. Would recommend utilizing the pick up services here! read more

I use the geek squad last year I was transfer to some place in India for about 45 minutes just a waste of time ,,,this year they try to charge me for a membership what a joke ,,, Sam' s club did the same they have an automatic membership behind your back better check your bank statement read more

The worst customer service ever, EMRYS at geek squad was nasty, snobby, and no help. She was obviously the only one there and couldn't stop talking about it read more

What can you say about Best Buy that you do not know already. I was approached by an associate 4 times when I was in the store and asked if I needed assistance. Clean and the store is lay-ed out as most Best Buys are. read more

Best Buy - Electronics Near Me - Bluffton, South Carolina

My new Apple Watch would not sync for cellular service with my iPhone. I spent over 5 hours with ATT support and tech service, who finally decided I needed a new SIM card and told me to go to the nearest ATT store. I went to the Bluffton store where the clerk sneered that a new SIM Would not solve the problem and that his store was only retail. He would not call ATT tech support, which had notes on my case. I then went to Best Buy in desperation, where I was fortunate enough to find Nyiah Jackson in the Mobile Phone department. She worked patiently for over an hour, calling ATT customer and tech support until she finally solved my problem. This is pure customer service at its finest! read more

Don't bother calling the store the AI won't connect you with anyone. I had to waste time driving to the store to find they do not stock the product I was looking for and no one cared that their phone system doesn't work properly. read more

We buy from here all the time. Cameras, computers and Sonos. The staff is generally knowledgeable but it's always their opinion and that can vary person to person. I like the selection, too. read more

horrible. no one in customer service today; voicemail says closed.. paypal transaction - no Record of Same! This has happened numerous times before when paying w/paypal. No way i am spending any more money with these yay-hoos. read more

I wanted a new Apple watch, ANDREW in the Apple dept of the Bluffton, S.C. was FABULOUS, explained all the models, advantages and what was available. He really knew his stuff, very personable and polite. Then I needed an updated IPhone as mine was ancient. Sold me what I asked for and didn't push to sell me higher or more expensive items but specifically what I needed. Set both new items up and I am very satisfied! He is without a doubt the BEST sales person I have ever dealt with!!! Linda N Omaha, NE read more

Lowering review since have been in store 3 times in past week to get help with a major AV and TV purchase and can't get anyone to help. Only reason not to purchase on line is if you can receive in store customer service. This is not the store - save yourself the frustration and use other options. read more

My 89 y/o dad pays an annual membership fee to Best Buy Geek Squad only to be taken advantage of, it seems. A call for help regarding his printer resulted in them selling him a brand new printer when all that was needed was for a previous printer to be uninstalled and the correct selection to be made. I am not at all computer literate, but even I figured that out within 2 minutes. Aren't they supposed to be pros? Fortunately, he did not open the new printer box and it will be returned. Let's hope there are no issues with that! read more

I payed over $1800 in cash for an iPad and accessories in the Bluffton store and after two weeks they said it was delayed in a wear house. After a month of waiting and not receiving it, I called yesterday and Eric said they lost the tracking order and that I did not pay. I have a receipt of proof. Today I find out the order was cancelled. Taylor, the store manager, said I could not get my cash back if over $800 and a check would be issued in the mail. Her repeated sarcastic comment to me was, "perfect". She did not have an answer to what happened to the iPad, nor when I would receive the check. Terrible service at the customer order and pickup counter starting at the day of purchase. They could careless if Best Buy makes a sale at this location. read more

They have adapted very well to the virus. They wear masks and gloves,but they outside service is not very good and they won't let you go in the store unless you know the exact model of the thing your getting. Even if you do know they still most of the time won't let you in. The service is terrible to I went for a Apple Watch and when I told them the lady says they didn't have them. I still asked if she could check she huffed and looked not only did they have about 150 Apple watches in stock they had the exact one i came for. The point is they need to hire some more people. read more

Can I give zero stars? I'll try to be brief. I spent over $10K for new tv's for new home. Was told if I bought something I did not need I could return it and was given a phone number and extension to dial. Over 10 calls later without ever getting a live person on the phone, I gave up and drove back out to Bluffton from Hilton Head. I was then informed that they take NO incoming phone calls. All calls go to a call center. Where they are not answered!!!!! Then I was told I could not cancel what I needed to cancel because I might lose my place in line for my install of equipment. Just be at the house when they are installed and don't let them install what I do not want and then bring it back for refund. Are you kidding me? I also asked about adding to the order... Guess what? Might lose my place in line. lol!!!! Unbelievable!!! Best Buy should be ashamed. Then I was told, all the Best Buys are like this, no incoming phone calls. Just shop somewhere else. I'm going to. read more

My daughter and I went to BB to purchase a laptop for her before she starts school. We were told that we needed to be one a "list". So we did. We then proceeded to watch the 3 people behind us on the list get serviced first. I went to inquire about the list and Stephanie could not have been ruder. I made my disappointment known and she could have cared less. I will not be back to that store. TERRIBLE SERVICE!!! read more

I took my phone in to be repaired and when returned to me, it was in worse condition. They denied me service to help with the issue.

I could not be more frustrated with Best Buy. I had my reservations about buying again from Best Buy having had a number of bad experiences but I thought I would give it another try. The most recent was the worst yet. I bought a washer and dryer on the Best Buy website and specified the type of washing mechanism in the washer. Since the closest store to my address is Bluffton, I had it sent their for pickup. I paid someone to pick the washer and dryer up, take it to the dock, have it ferried over to the island where my address is, and then had it picked up from the island dock to be delivered to my address on Daufuskie Island. When I opened the washer box, it was the wrong typed of mechanism being an impeller and not the agitator the order clearly shows. I tried calling the store only to get a recording saying the store is not taking calls. I tried the online support chat only to be told they could not help me and I would have to call the store. I called the store again and was sent to a call center who told me I would need to go to the store. At this point, I bought an item which was not what was sent to the store. I have paid several hundred dollars to have that item picked up and brought over to my address. Now, a mistake on the part of Best Buy would require me to pay to bring that back, and then pay to bring over the correct item again. This costs of over $1000 to correct a mistake on the part of Best Buy, let alone the time I have already spent and would have to spend to correct it, make this by far the worst Best Buy experience to date. I do not see how you remain in business. read more

I purchased an iPhone, Cassandra was our clerk, she was slow but fine. We chose a case, an hour later, realizing it did not fit...they did not have any that fit in that price range. I asked if I could have the more expensive one at the same price. She went to her supervisor that told her to tell me, the other one was more expensive, it was rude. Clearly, I knew that! Then I asked to see her. Alexia or Alea, (no name tag) - A 1/2 hour later, she told me the same thing.. It was rude and she was not nice, I was asking for a $20.00 difference, less than 5% of my total Bill.. Good Bye, Best Buy! read more

The worst experience with a purchase I've ever had. Chris with Samsung assured me the TV would be delivered Sat June 1, the store didn't even have the TV. He made no effort to call and let me know. I had to drive an hour to the store, due to the fact that no one answers the phone. The manager showed to interest in helping me, so I worked with someone who made an effort. So, it turns out the TV will be delivered on June 8, I hope that's true. Also, Chris neglected to inform me that he didn't order the brackets for the TV and the Sound Bar. ' read more

Dear Best Buy, I shopped for sport Bluetooth headphones and was willing to buy an expensive pair if a sales person would have taken the time to help me. You had four employees at the front four standing, talking and joking with each other. I walked over to customer service seeking help but in an honest answer he said he didn't know anything about the product. He then told me to go to 'Mobil' since headphones belong to the Mob dept. I had no idea what he meant but wandered over to find the Mobil desk that had 8 people deep waiting for help and support. No thank you Best Buy. And people wonder why online shopping is so popular? Without super service there's no need for an instore experience. read more

Didn't have a problem with this Best Buy until my last visit. All I can say is I walked in to return and item, cashier, manager and sales representative told me that the item I bought was non-returnable ? Had receipt, item wasn't open just happened to be, well a non-returnable item. Never once was this mentioned during the sales pitch and check out process. From now on my opinion with this Best Buy, it has gone to, ( H E double hockey sticks ) the manager is the Devil and the sales reps are his minions. Corporate has been notified ! read more

So Horrible! I have been trying for days to get through to exchange a refrigerator that is damaged. No one answers the phone ever. I will never buy anything from Best Buy again nor should you. I even have the GS number from the manufacturer to return the item I can't get through to give it to them and arrange the exchange. A refrigerator that was brand new and is damaged the front plate keeps popping off and they don't answer their phone. read more

waited for over a hour i asked multiple employees for help and they all told me to go and stand by a stupid sign and i was standing at said sign for at least 30 minutes claimed they were busy but there were maybe 10 people in the entire store. and i walked to the front and tried asking some more employees for help and they were extremely rude the lady had red hair and was at the front read more

My sister and I came into the store recently with many questions and problems regarding our Ipads. This was mostly due to our inexperience with the new technology and hardware available. A young man named Connor took all the time necessary to explain the equipment and to stay with us until we felt confident in our products. He was patient and understanding and made the visit a pleasant, learning experience. Judy M. read more

I had a great experience at this Best Buy today! I switch both cell carriers and cell phones and had sprint associate Connor help me out with everything from start to finish. I also had my mother with me who wanted to switch also and let's just say it wasn't as easy as we expected it to be. Connor stuck with us from beginning to end. Fast forward 3 hours later (all through the fault of boost mobile) we finally got the issue resolved. Connor never passed us off to another associate or told us he couldn't do it, even when it seemed impossible! We really appreciated his support and dedication today! read more

I was warned not to go to this Best Buy. I now know why. I purchased a new desktop computer, complete with everything you can get, software, warranty, and even paid to have their Geek Squad install it. They couldn't get to me for a week, so we set up an appointment for them to be at my home between 7:30-11:30 AM..NO one showed up..NO one called ..nothing..I called the store 8 times only to get their Corporate answer service located in either the Phillipines, or India. They told me the Bluffton Store is the one they get the most complaints on, an even gave me a work around number to by pass the corporate answer team. So I called the number and the guy said "hold on" and I did, for 50 minutes. In the meantime I found out they scheduled my installation on Thanksgiving weekend with out asking me if I would even be home..I would like the movie rights to this story because it's a freakin horror show..Do Not do business with Best Buy in Bluffton SC..They have no management or any structure or systems to make customers happy.. read more

they do not answer the telephone, not enough employees in the store , incompetent employees, there answer for these issues "covid". i wasted over 1 1/2 hours purchasing a mac computer for over $2,000, and did not receive the monitor or keyboard he said i would get with it. they need to train employees better. when i called and told the manager i didn't get what he told and he was inept at his job. she said i'm hanging up on you for insulting her employee. i would give this store 0 stars if i could. read more

I've been on hold for 57 minutes on my 5th attempt to connect. I purchased 5 TV's and they only shipped 4.

Will never shop there again would match Sam's club price I have spent a lot of money there phones computers but never again

Terrible customer service. Many people just hanging around and chit chatting instead of helping. Highly recommend online shopping vs this experience!! read more