Aurora did the job on my refrigerator efficiently, professionally and expeditiously. The service…read moreperson, Carter, was timely, knowledgeable, and friendly. This was probably the most competent service call I have had in 40 years.

This refrigerator repair company clearly does not value your time--or your business. They showed up…read morelate to the appointment with no call or notification, which was already frustrating. Once the technician finally arrived, things only got worse. He actually asked to borrow a tool from me, spent a lot of time on his phone trying to figure things out, and even had to call another tech for help. After all that, he gave me a guess about why my freezer wasn't working, while also trying to redirect me by saying my refrigerator might still be under warranty and that I should contact them instead. That's something that should have been clarified before the appointment, not after wasting my time. Now, four days later, my freezer is still not working. The part hasn't even been ordered, and I've been told yet another technician needs to come out. To make matters worse, they've given me another vague 4-5 hour window to wait around for them. Overall, this has been an incredibly frustrating and time-wasting experience. Poor communication, lack of preparation, and zero sense of urgency. I would not recommend this company to anyone.

Came out ASAP to get our washing machine up & running. This was after Sears Appliance Repair did us…read morevery, very wrong. Able All Day!

Knowledgeable, fairly priced and so easy to communicate with. It is a breath of fresh air to have a…read morereliable and responsive repair company here! Highly recommend!!

I have had two very positive engagements with Larry and the service he provides. The first was…read moreassisting a neighbor who was out of town. The Sub-Zero freezer had broken and I met Larry to make the repairs. When he arrived, he introduced himself, was most courteous and efficient. He was very organized and extremely neat with his tools, and the parts he was installing. He had to replace a fan motor and controls. Work was done quickly and the results were perfect. The next experience was my own. Our Fisher&Paykel dishwasher set off alarms and kept running. After disconnecting the circuit breaker, I called Larry on a Saturday morning just prior to the Christmas holiday this year. He returned my call early in the morning and though off for the holiday, walked me through the entire process to make immediate repair. It worked flawlessly. I am now going to have him service both our dishwasher and our SubZero to make sure they are clean and in proper working order. I was most impressed with Larry's attention to the problems and how easily he handled our problem.

Purchased a Blue Star range from this company and was assured that service was local, highly…read moreregarded, and readily available. Not at all true, which I learned when I had to have it serviced a month past the warranty's end. Five years later, this range has worked for maybe 20 months total, if that, and repeated calls and emails to this company have not been acknowledged. Never again.

Having been in the real estate development business for over 30 years, I have dealt with numerous…read moresuppliers. We began our project working with the Ferguson reps in Atlanta before our move to Beaufort, SC. That's when the wheels fell off. Plumbing fixtures were delivered without our permission and our builder had to ask that they be picked up. Ferguson's accounting and inventory system is very antiquated and finding someone who will take ownership of a problem is almost impossible. When our home was completed, Ferguson's sent emails to our builder stating that they still had an outstanding balance. OK, first of all, my wife and I paid for everything and had every invoice and receipt. Second, Ferguson's was never authorized to tie anything regarding our build to our builder's account which hadn't been used in several years because our builder doesn't like working with Ferguson's for reasons we soon found out. It took several weeks and ultimately having our attorney contact the legal department at Ferguson's headquarters in Newport News to get action. The Bluffton manager, Bill Fischer, whose team created the problem, wanted no part in identifying where the bookkeeping error was or how to fix it. The Alpharetta showroom manager, Jonathan Cameron, ended up doing all of the work when Bill wiped his hands of the mess his people created, even when numerous other Ferguson's employees told him repeatedly that he was wrong. I cannot recommend Ferguson's after this event. While they may have nice products, lot's of people do. And perhaps they understand and value the customer relationship more than the Ferguson's in Bluffton.

Hi Everyone, What do…read moreyou do when Home Depot in Bluffton, SC shows a quantity of 12 -3 pack toilet flappers in stock, so you order it online, pay for it online, and after you sent your wife to pick them up, and when she gets to the store, she's told they do not have them in stock? We had an outstanding experience and great customer service from Mike DeVito (no, not Danny's brother), who worked out a solution while my wife was standing at the service counter. Mike is a "get 'er done", type of guy, like I was in my business for my customers for over forty years, which I really appreciate. Customer service seems be harder and harder to come by these days but not apparently at Home Depot, as it is alive, and well! We both want to thank you Mike, because you did a great job, and are an outstanding example of why we have purchased almost all our major appliances (in six homes which we have owned), stone birch kitchen cabinets, along with hundreds fastener, screws, etc..., tons of tools, and a riding mower, to name a few, all from Home Depot. I know that a toilet flapper does not seem like an emergency, but when you've downsized from a home with four toilets to a house with two that three people have to use, it becomes extremely important because as you know, when you gotta go, you gotta go. I mean, it's not musical chairs, lol. Again, thanks Mike for doing a wonderful job of customer service and helping us. And thank you Home Depot for being smart enough to hire Mike. We will be back, because Home Depot is the place to get what you need, and get your job done, the first time!

Exactly what I needed to fix the leaky sink I had the staff was very helpful in finding the right…read morevalve for my husband to fix

I have a number of rental properties in addition to my own home and Bill from Platinum Appliance…read moreServices is a master technician with a wide set of knowledge across all appliance brands. The service is always completed in a timely manner and I have yet to ever have a call back, Pricing is always fare.

2 days after scheduling service online they called and said they didn't service our community. They…read morehad our address when I scheduled appointment. 2 days wasted in getting another repair company.

They made a lot of promises and over delivered on them…read more They do an amazing job. A combination of reface cabinets and new one built from scratch The workmen Edgar Pedro and Joe were perfectionists.

Ben Zaidman and his team did a wonderful job of turning our old kitchen into a great kitchen which…read morecould easily be featured on HGTV. We had the old maple cabinets from the previous owner. They removed the cabinet dividers between the cabinet doors as well as put in new drawers. In addition, they added new cabinets from scratch in our laundry room. The team who worked in our house were very professional and respectful. They put up a plastic tent around the kitchen to prevent dust and particles from entering the rest of the house. While it took several weeks to get everything ready and in stock, it only took them 2 weeks to complete the installation. My wife and I are very happy campers and would use them again if needed. I highly recommend for their great craftsmanship, professionalism and reasonable cost. Hopefully my before and after pics will load without issue.

In July I brought my 80 yr old parents in to look at keyboards. My formerly IT dad was blown away…read morethat keyboards were not so simple anymore lol. I wish I could remember who helped us. Young guy. Short hair. Maybe Andrew? If that sounds familiar, hit me up and I'll adjust the review. Andrew helped my dad understand the difference between a mesh keyboard and mechanical. He also treated me as an equal - I may have not known the word for 'mesh,' but he knew I was technical. I am surprised at the bad reviews. They were so patient and kind. Brick and mortar is dying, but I really needed my dad to touch the keyboards to understand and pick one out. So I hope this review helps keep the store alive!

Bluffton Best Buy: Where customer rights and the law don't matter…read more My husband went in to return an unopened camera lens well within the 15-day return window. Corporate policy clearly states there is no restocking fee on unopened items. Even more importantly--South Carolina law prohibits such a fee. Despite that, Supervisor Casi insisted we had to pay over $400 to return it. When we tried to show her the policy and the law, she rudely dismissed us and called her manager, Shawn, who said he didn't care what policy or law said--"This is how I run my store." Casi then threatened to call the police if my husband didn't comply. When I later went in calmly to resolve the situation, she sent a sheriff to confront me before I'd even said a word. I was mortified. Corporate confirmed we were right and refunded the money--but the behavior of these employees was not just unprofessional, it was ILLEGAL. Do yourself a favor and shop anywhere else. If they're trying this with us, how many other customers have they robbed under the guise of a fake "policy"?

7-9-24 Drop Off Donations…read more Came here to drop off several home items and clothes. Note I had tried a couple times before forgetting they are closed on Sunday and Mondays. On this visit I went inside with my donations and made several trips from the car. I was offered assistance but it wasn't necessary as it truly was a short walk from my car. Many people were dropping off items to donate. From what I could see really nice stuff. I originally came here for some items from my home. But now I got everything I need as we downsized when we moved to the area. Definitely will be back with more donations soon.

Always like going shopping here , the prices are great , the staff is friendly and helpful !!read more

If you are contemplating hiring Summer Breeze Outdoor Kitchen, wait no more. I cannot begin to…read moreexpress how satisfied we are with the results of our project. Jamie and his team are very professional and highly skilled experts who go the extra mile to ensure that their customers are satisfied. Jamie guided us from start to finish, and kept in contact letting us know about every phase of the project. Jamie also made sure our project was completed in time for our family event. We are still in awe of the results and highly recommend this company for their superior efforts in designing our fabulous outdoor kitchen.

This company used to be my tenant and never paid the rent on time. He skipped out on the last three…read moremonths rent. The owner Jamie, dodges my calls and makes excuses about why he won't pay what he still owes. If he can't even pay the rent how can you trust him to do work on your house?