Service: The manager "Tyler" cannot be trusted. I made a mistake and trusted Tyler with a warranty…read moreclaim for one of my smokers. I followed the manufacturer's warranty claim instructions and took the copy of the manufacturers warranty instructions email to my local dealer (AcewholeHiltonhead) and "manager" "Tyler" agreed to process by warranty, he indicated that he would process my warranty claim at the same time, he would place his store's monthly store's smoker order. I agreed to the one month lead time for my warranty claim. After 6 weeks I went by the (Acewholehiltonhead) store and had a face to face with "manager" "Tyler". I was never contacted me over the six week period and (Acewholeheadhilton) "manager " "Tyler" had the gall to make up an story, about due to the store's expansion, the warranty claim wasn't processed. Merry Christmas Tyler, every chance, I will be happily repeat my story about YOUR lack of ethics and YOUR store's lousy service.

I ordered a grill to delivered to my house on Saturday for a Monday delivery. I received no phone…read morecalls giving me an update. When it was not delivered on Monday, I called this Ace Hardware store and was told it would instead be delivered Thursday. Again, I never received on phone call. Today, I just spoke with the manager, Jordan Garmon, who told me that they could not find my order at all even after I emailed him the order with the confirmation number. He then told me "it was not his fault" because he could not find the order and blamed me. Furthermore, when I asked him if they had any other grills in stock, he told me I could come by the store to see. I told him I am in Atlanta and cannot come by the store and he told me "that is not my problem." When I asked him how was this not his problem he told me, "I am not going to listen to this negativity and hung up on me." Somehow even though I paid for this order and sent the confirmation, somehow it's my fault Jordan at this store could not find it. This is the first Yelp review I have written. It takes really, really bad customer service to inspire me to respond. Great job Jordan!!

A really nice experience at this location during our last trip to Hilton head Island. This Ace…read moreHardware store owner was absolutely one of the most hospitable and charming of all the South Carolinians we ran into during our visit to HHI. Of course, Charlie her dog was also cute. The store was nicely stocked and had an incredible variety of items. A wonderful experience near Coligny Plaza.

Once again... another great visit to White Dawg and HHI!! I just hate that I missed Charlie…read moreValentine True Value (White Dog) is one of the best shops on the island!!! You can't the prices for beach accessories and rental! Go say to the PR guy he super fluffy...can't miss him Pictures of the beach because I got carried away in the store

Went there for a wrench but didn't know the size I needed for my bike rack. Scheck…read morecame out with different sizes so I could get the right one. That is amazing costumer service. Plus it was freezing out. Thank you Scheck.

Took my 15% off Ace Reward coupon to the local Bluffton store today and inquired about ordering a…read moreDeWalt item. After inquiring about using it on one item only, I was shown in a not very friendly way, that there was a little tiny sign available that showed all the items that are not eligible for Ace rewards; mostly more expensive power tools. This I think is deception. I refuse to spend any more money there.

Hi Everyone, What do…read moreyou do when Home Depot in Bluffton, SC shows a quantity of 12 -3 pack toilet flappers in stock, so you order it online, pay for it online, and after you sent your wife to pick them up, and when she gets to the store, she's told they do not have them in stock? We had an outstanding experience and great customer service from Mike DeVito (no, not Danny's brother), who worked out a solution while my wife was standing at the service counter. Mike is a "get 'er done", type of guy, like I was in my business for my customers for over forty years, which I really appreciate. Customer service seems be harder and harder to come by these days but not apparently at Home Depot, as it is alive, and well! We both want to thank you Mike, because you did a great job, and are an outstanding example of why we have purchased almost all our major appliances (in six homes which we have owned), stone birch kitchen cabinets, along with hundreds fastener, screws, etc..., tons of tools, and a riding mower, to name a few, all from Home Depot. I know that a toilet flapper does not seem like an emergency, but when you've downsized from a home with four toilets to a house with two that three people have to use, it becomes extremely important because as you know, when you gotta go, you gotta go. I mean, it's not musical chairs, lol. Again, thanks Mike for doing a wonderful job of customer service and helping us. And thank you Home Depot for being smart enough to hire Mike. We will be back, because Home Depot is the place to get what you need, and get your job done, the first time!

Exactly what I needed to fix the leaky sink I had the staff was very helpful in finding the right…read morevalve for my husband to fix

Dave at The Frosty Dog Cafe was very kind and knowledgeable ! Coligny Plaza has a wonderful…read moreselection that tourists and locals can both enjoy!

Nice place to walk around. Small shops to pick up vacation items. Few resteraunts and ice cream…read moreshop. The live theater was not open until later in February. It looked like something I would check out. One can take a look no harm. I am sure in the summer season probably crowed. We enjoyed walking and browsing the shop. Did not buy anything. Piggley Wiggley grocery store is in the general vicinity. We did our shopping there. Store is clean and orderly. Good selection of food. I thought pricing was similiar to Publics. But for people in the close proximity it works well for walking to.

We have been dealing with Grayco on the construction of our new home. They seem to have the knack…read moreof messing up ever item that we have ordered from them. They ordered the wrong sliding glass door and now they are trying to blame everyone else, but themselves who are clearly responsible. The transomes don't line up with the doors in 2 places. They say they'll fix it. Well it's been 2 1/2 months and they haven't. They ordered the wrong door for the garage. Again they say they'll deal with it, but it's been a month and a half. However, the worse problem we've had is that they gave us bids for the job and EVERY item has cost more. They say they will look into the price variations, but I will probably have to sue them. They think that because they don't have a lot of competition they can get away with bait and switch along with poor service

We recently completed a major renovation on our home due to Hurricane Matthew. We made the…read moreunfortunate decision to use Grayco for our Anderson sliding glass doors. One of the door panels was damaged on arrival -- it was clearly from a different lot and no quality control had been performed by Grayco before delivery to our home. In fact, we did not discover the defect until the old doors were removed and we were forced to install the damaged door. Anderson replaced the door several months later due to Grayco's lack of follow through. We also had to order an additional screen door that we had forgotten to order. It took months for this simple screen door to arrive. It was installed while we were away for a couple of hours, and when we returned and attempted to open the screen door, it would not move. It is completely inoperable and no one at Grayco is able to assist. Their customer service is beyond bad -- it appears that they just don't care. Please consider that we paid for our merchandise in full without delay and, as you can imagine, this was not an insignificant amount of money. With all of the stress and hassle associated with a hurricane renovation, it is almost inconceivable that Grayco would provide such poor customer service and general disrespect.

The WORST! Three hours wasted trying to ask a question. The paint department is a ghost town.read more

Please answer your phone - No customer service when I needed it!…read more30 minutes on phone to no avail...