We brought in a sample of the stain we wanted to match with a piece of the wood we would be using…read more Left is there for them to match- asked about mixing stain and were told yes. We went to pick up the stain, and they had just pulled a can from the shelf and said this matches. Additionally, they used paint stick to show the stain never really putting it on the piece of wood we brought. The person said if we have something that matches, we don't custom mix. The wood they put it on was not what we provided, and they never tried to match the sample. Then he said I can put it on the wood you brought to show you the match- right paint it on and we just say okay.... NOT!!! Poor customer service. Called another Sherwin Williams store in Bluffton and they will mix the stain to match.

Horrible confrontation with the store manager, Marcus Allen! We were placing an order for two…read morepaint cans. One had an issue and was no longer being carried in the formula. While the store manager was on the phone checking to see if another store carried the old formula, I was having a private conversation with my husband. Little did I know the store manager was listening to my private conversation and felt I was looking at something on my cell about the paint! He immediately took offense, interrupted us and said he would "prove to us that he knew what he was talking about and that he had 13 yrs experience ". I was confused and said you don't have to prove anything and that I didn't know what he was talking about. He rudely said "well, you were on your phone on the Sherwin Williams website". I showed him my cell and said I WAS ON THE PAPA MURPHYS website!! He STILL insisted on printing something for "proof" of something we had no concern about Terrible customer service! And this from the guy who proudly told his name and that he was the store manager! Think twice before you think about using this particular store! Or just don't be with in earshot of Marcus so he can't eavesdrop and assume your conversation is about him!

Went in there for a screen repair and I had the best experience! Talked with Rich who said that he…read moremight be able to fix it right there on the spot and sure enough, he did! It took him five minutes. He could not have been nicer, more accommodating not to mention saved me so much time and money. Thank you so much, Rich! Highly recommend visiting this location.

Yeah, I like Lowe's and Home Depot. Always find what I need, prices are reasonable, selection is…read moregood. Sometimes it's hard to find staff, or at least one that has a clue what you're asking. But both are good sources. On the other hand, this Ace Hardware doesn't always have what I want, the pricing is at least 10-15% higher, the selection is not as good.... BUT- yeah, you knew there was a but... I have to say that the people(family?) that work here are incredible!! Helpful, go out of their way to make sure you find what you need (without being obnoxious), offer suggestions, laugh and smile. These are real people doing good work in a meaningful way. Not sure how you feel about that but to me, I'd rather reward people like that and not some corporate giant. Plus, Ace is 4 minutes away and easy to get to with parking at the door. Lowe's and Home Depot are 20+ minutes away- easy choice. Five stars!!

My wife and I visited this store based on its location. This is mainly for contractors, although…read morethey will service walk-in customers. They didn't have the selection we had hoped and the customer service person suggested visiting the retail store. Great advice.

I went here to get some touch-up paint for the home that I just moved into. The ladies there were…read moreextremely helpful, especially Annie, who spent about a half hour mixing colors to try to match the small chip that I had taken from the wall. Now, in the end all I bought was a quart of paint, hardly a big order, but they treated me like an important customer. It was great.

Great selection of almost anything you need for home decor. We got a beautiful lamp and beach…read morepicture. Also found everything we needed for simple bathroom repairs and new door locks.

I frequent Grayco and everyone is always so nice and helpful. However, on Saturday, February 27,…read more2026, the young man behind fishing counter really came through for me. I was in a hurry and needed a reasonably priced fishing pole, and I needed it set up for me. Boy did he come through for me. He showed me the perfect fishing pole for my use and budget, he also attached the sinker and hook and showed me exactly what I needed to purchase, took total 15 minutes and I was on the dock on St. Helena Island casting my line. I wish I would have gotten this young man's name; he was amazing beyond words can say. Now that is customer service!

Great friendly service. There are 2 Sherwin Williams stores in the area. My wife and I visited…read moreboth. The prices are the same, but the selection here was much greater. They had the exact color we were looking for. They also accepted our discount coupon.

From the owner: Your local Sherwin-Williams Paint Store in Bluffton, SC, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online. A Spanish-speaking representative is available to assist customers.

3/20/23 Sadly, I arrived today to find my favorite locally…read moreowned paint store has sold to chain paint business, Spectrum Paint. They have over 100 stores in the U.S. according to one of the employees. The employees were all helpful and friendly, and quick to offer assistance. They seem to have done a nice paint match for my wallpaper, but that's to be determined once the trim is painted. The female sales rep explained how the high gloss paint will reflect light and perhaps cause it to look a smidge lighter in color. Then she attempted to charge me for two gallons of Benjamin Moore high gloss paint @ approximately $130.00 total when I was only purchasing 2 quarts of paint for my guest bathroom trim. I was a great customer of the former business. I hope this type of mistake won't happen again.

If you need a professional paint store with quality products, with people who really know their…read moreproduct and are master paint matchers, Spectrum is the place. A few weeks ago, I had the pleasure of using Parkside Painters for a painting project in my home, and they did an excellent, thorough and thoughtful job. I was impressed at their mixer's ability to match a challenging, deep purple-brown in my master bedroom and master bath that had been on the wall about 8 years, as well as an historic red that had been in our foyer for 2 years. So we needed the faded versions, not the originals. Their matches were perfect, so I asked for their paint company contact, since I have small touch-ups around the house that they would be great for, and they recommended I contact Spectrum. So glad I did. If you need more expertise than the 20-something kid in the big box store has to offer or recommend paint solutions, go to Spectrum. They handle Benjamin Moore Paints. They are friendly, highly knowledgeable and on the ball. Go.

First time shopper and visitor. The store was well staffed well organized and aisles were tidy with…read moreeasy to read pricing. Cute gift area. Outdoor plant area, and seasonal gifts as well as home decor. There was even a section that had South Carolina, and Summerville gifts and decor. Some of the indoor plants look like they needed water, but most were of decent quality.

This is a breath of fresh air in these days of big box stores…read more Huge store that has an immense selection. And, unlike those big box stores, they have staff and help that are friendly and helpful! We purchased a hardware item for the same price as it is offered on Amazon, so the pricing is quite reasonable. Nice selection of furniture items as well. So far I've been able to avoid almost all trips to the big box stores thanks to Grayco. And that, in and of itself, makes them a godsend.

Great help and customer support. I got the answers and help I needed. They recognize you even when…read morethey are short staffed so you are in the queue. I told her what my project was and she gave me all the awards I needed and a great color.

Tempest and the store manager Eric are the absolute best and always have the right information. Ask…read morefor either of them and they will get you squared away.