Went there for a wrench but didn't know the size I needed for my bike rack. Scheck…read morecame out with different sizes so I could get the right one. That is amazing costumer service. Plus it was freezing out. Thank you Scheck.

Took my 15% off Ace Reward coupon to the local Bluffton store today and inquired about ordering a…read moreDeWalt item. After inquiring about using it on one item only, I was shown in a not very friendly way, that there was a little tiny sign available that showed all the items that are not eligible for Ace rewards; mostly more expensive power tools. This I think is deception. I refuse to spend any more money there.

There are limited places on the internet to review this company. A warning to all DO NOT WORK HERE…read more Under SC laws businesses are not required to give lunch breaks. While I understand this is a law, it is also inhumane to make someone work for 8+ hours without a lunch break. In fact, you can be fired from this business for doing so. I understand that most business have a policy against electronic devices, but they are a "family owned" business who turned a blind eye to an employee needing to check his phone whilst a member of his family was in the hospital. There seems to be a complete lack of disregard towards employees, and little to no respect. Employees are seen as machines, and not people. The business owners lack empathy and understanding. There are no warnings, or coaching either. You will be made to work a shift until they no longer need you, then they proceed to terminate you. Now ask yourself, do you want to be part of that "family"? I will be boycotting their services and ask others to do the same in the face of oppression and capitalism. On the outside the business presents great service and quality, but on the inside they're more akin to a slave shop.

Great Hardware store, service is excellent. There is someone always willing to help u find what…read moreyou need.

I don't know if this is how you run business, but your stuff is extremely disrespectful and you…read morewasted my time coming here thinking it was funny to laugh at me and I had asked a favor in order to try and get something from the general manager. people gave me the runaround I gave you two chances I came back once the guy was busy fine second time you're pulling my leg and thinking it's hysterical that I came back to try and promote something that I've been working on for a long time. I'm leaving this horrible review because you people have no reason to sit here and treat anybody the way I was just treated today I feel sorry for anyone that shops in your store. I don't like leaving bad reviews, but I don't appreciate the disrespect nice to know you people don't care about the customer and you'd rather make fun of them for trying to put themselves out there. This is a war warning if they treat me like this they're gonna treat you like this. I don't appreciate the nonsense.

Went into the store to place an order -they have a great selection but very poor customer service…read more No one else was in the store yet Sarah and Chelsea did not make any effort to offer help . When I asked questions it felt like I was an inconvenience to them although they were sitting behind the counter doing nothing. Their attitude was very snotty and condescending. I guess they don't care to help customers or need business. I prefer to patronize businesses who appreciate their customers.

Excellent product selection and Patrick helped make the process so easy. We definitely recommend…read moreBird Hardware.

Yeah, I like Lowe's and Home Depot. Always find what I need, prices are reasonable, selection is…read moregood. Sometimes it's hard to find staff, or at least one that has a clue what you're asking. But both are good sources. On the other hand, this Ace Hardware doesn't always have what I want, the pricing is at least 10-15% higher, the selection is not as good.... BUT- yeah, you knew there was a but... I have to say that the people(family?) that work here are incredible!! Helpful, go out of their way to make sure you find what you need (without being obnoxious), offer suggestions, laugh and smile. These are real people doing good work in a meaningful way. Not sure how you feel about that but to me, I'd rather reward people like that and not some corporate giant. Plus, Ace is 4 minutes away and easy to get to with parking at the door. Lowe's and Home Depot are 20+ minutes away- easy choice. Five stars!!

Went in there for a screen repair and I had the best experience! Talked with Rich who said that he…read moremight be able to fix it right there on the spot and sure enough, he did! It took him five minutes. He could not have been nicer, more accommodating not to mention saved me so much time and money. Thank you so much, Rich! Highly recommend visiting this location.

A really nice experience at this location during our last trip to Hilton head Island. This Ace…read moreHardware store owner was absolutely one of the most hospitable and charming of all the South Carolinians we ran into during our visit to HHI. Of course, Charlie her dog was also cute. The store was nicely stocked and had an incredible variety of items. A wonderful experience near Coligny Plaza.

Once again... another great visit to White Dawg and HHI!! I just hate that I missed Charlie…read moreValentine True Value (White Dog) is one of the best shops on the island!!! You can't the prices for beach accessories and rental! Go say to the PR guy he super fluffy...can't miss him Pictures of the beach because I got carried away in the store

Absolutely rude "help" tried to tell me I was wrong about the bulb I needed to replace despite…read moreshowing pictures

Hi Everyone, What do…read moreyou do when Home Depot in Bluffton, SC shows a quantity of 12 -3 pack toilet flappers in stock, so you order it online, pay for it online, and after you sent your wife to pick them up, and when she gets to the store, she's told they do not have them in stock? We had an outstanding experience and great customer service from Mike DeVito (no, not Danny's brother), who worked out a solution while my wife was standing at the service counter. Mike is a "get 'er done", type of guy, like I was in my business for my customers for over forty years, which I really appreciate. Customer service seems be harder and harder to come by these days but not apparently at Home Depot, as it is alive, and well! We both want to thank you Mike, because you did a great job, and are an outstanding example of why we have purchased almost all our major appliances (in six homes which we have owned), stone birch kitchen cabinets, along with hundreds fastener, screws, etc..., tons of tools, and a riding mower, to name a few, all from Home Depot. I know that a toilet flapper does not seem like an emergency, but when you've downsized from a home with four toilets to a house with two that three people have to use, it becomes extremely important because as you know, when you gotta go, you gotta go. I mean, it's not musical chairs, lol. Again, thanks Mike for doing a wonderful job of customer service and helping us. And thank you Home Depot for being smart enough to hire Mike. We will be back, because Home Depot is the place to get what you need, and get your job done, the first time!

Just needed a couple simple things to do some minor furniture repair. Staff was super friendly,…read morevery helpful and got me what I needed.

Service: The manager "Tyler" cannot be trusted. I made a mistake and trusted Tyler with a warranty…read moreclaim for one of my smokers. I followed the manufacturer's warranty claim instructions and took the copy of the manufacturers warranty instructions email to my local dealer (AcewholeHiltonhead) and "manager" "Tyler" agreed to process by warranty, he indicated that he would process my warranty claim at the same time, he would place his store's monthly store's smoker order. I agreed to the one month lead time for my warranty claim. After 6 weeks I went by the (Acewholehiltonhead) store and had a face to face with "manager" "Tyler". I was never contacted me over the six week period and (Acewholeheadhilton) "manager " "Tyler" had the gall to make up an story, about due to the store's expansion, the warranty claim wasn't processed. Merry Christmas Tyler, every chance, I will be happily repeat my story about YOUR lack of ethics and YOUR store's lousy service.

I ordered a grill to delivered to my house on Saturday for a Monday delivery. I received no phone…read morecalls giving me an update. When it was not delivered on Monday, I called this Ace Hardware store and was told it would instead be delivered Thursday. Again, I never received on phone call. Today, I just spoke with the manager, Jordan Garmon, who told me that they could not find my order at all even after I emailed him the order with the confirmation number. He then told me "it was not his fault" because he could not find the order and blamed me. Furthermore, when I asked him if they had any other grills in stock, he told me I could come by the store to see. I told him I am in Atlanta and cannot come by the store and he told me "that is not my problem." When I asked him how was this not his problem he told me, "I am not going to listen to this negativity and hung up on me." Somehow even though I paid for this order and sent the confirmation, somehow it's my fault Jordan at this store could not find it. This is the first Yelp review I have written. It takes really, really bad customer service to inspire me to respond. Great job Jordan!!

After having the Worst experience with Home Depots Sales man for Purchasing a Refrigerator we said…read moreBye, Bye ( He was a older man that just seemed like he could not be bothered with us!! Lost a Good Sale) So We went to Lowes And received the BEST Customer Service From Tony in Appliance Dept Ever.... Tony spent time with us, explained all paper work and was so Pleasant to deal with. We arre coming back for washer and dryer...Home Depot should take lesson from this person... Thank You Tony and Lowes for having awesome Employee's Denise and Stacey

The store is very nice AP with a great selection. I was there to have two simple house keys made…read more The clerk was helpful and friendly. Got the keys home and only one worked and one did not. With a little sandpaper, I was able to get the malfunctioning key corrected. I think two keys made was about $11 with tax. I do think that's a little pricey for a simple key cut.