Amazing service! I'm an out-of- state owner and needed to update appliances in a rental property…read more These guys were the only ones who could quickly find what I needed and were able to deliver to a lockbox. The big box stores don't even know what they have and couldn't tell me when it could be delivered. Thanks guys for an awesome experience.

I can't say enough about the great service I have received from John Ramsay V who works in the…read moreBluffton, S.C. location of Billywoods Appliances. I recently experienced a problem with a microwave that I had purchased and installed by Billywoods. It was a failure of a the door opening mechanism of a GE microwave that was still under warrantly. It ocuured two days before Christmas. I called Billywoods and John answered the phone. To make a long story short, John volunteered to come out to my home in a cold rain storm and he solved my immediate problem of getting the door open to remove food that was inside. He also set up for an appliance maintenance company to order the broken part and to come to my home to repair the microwave. That is real customer service!!!!

So the new norm in service appointments is that an AI Agent books your appointment and texts you…read morethe time.. you cannot talk to a human being about requesting a window of time or anything.. you can only text with the AI agent.. I will give the Living goods bot one try.. let's see how it goes this week..

Rude sales people...purchased from others. Sales person didn't follow up, they were over priced…read moreand their installation was 100 over others...look else where better pricing and service

Purchased a Blue Star range from this company and was assured that service was local, highly…read moreregarded, and readily available. Not at all true, which I learned when I had to have it serviced a month past the warranty's end. Five years later, this range has worked for maybe 20 months total, if that, and repeated calls and emails to this company have not been acknowledged. Never again.

Having been in the real estate development business for over 30 years, I have dealt with numerous…read moresuppliers. We began our project working with the Ferguson reps in Atlanta before our move to Beaufort, SC. That's when the wheels fell off. Plumbing fixtures were delivered without our permission and our builder had to ask that they be picked up. Ferguson's accounting and inventory system is very antiquated and finding someone who will take ownership of a problem is almost impossible. When our home was completed, Ferguson's sent emails to our builder stating that they still had an outstanding balance. OK, first of all, my wife and I paid for everything and had every invoice and receipt. Second, Ferguson's was never authorized to tie anything regarding our build to our builder's account which hadn't been used in several years because our builder doesn't like working with Ferguson's for reasons we soon found out. It took several weeks and ultimately having our attorney contact the legal department at Ferguson's headquarters in Newport News to get action. The Bluffton manager, Bill Fischer, whose team created the problem, wanted no part in identifying where the bookkeeping error was or how to fix it. The Alpharetta showroom manager, Jonathan Cameron, ended up doing all of the work when Bill wiped his hands of the mess his people created, even when numerous other Ferguson's employees told him repeatedly that he was wrong. I cannot recommend Ferguson's after this event. While they may have nice products, lot's of people do. And perhaps they understand and value the customer relationship more than the Ferguson's in Bluffton.

In July I brought my 80 yr old parents in to look at keyboards. My formerly IT dad was blown away…read morethat keyboards were not so simple anymore lol. I wish I could remember who helped us. Young guy. Short hair. Maybe Andrew? If that sounds familiar, hit me up and I'll adjust the review. Andrew helped my dad understand the difference between a mesh keyboard and mechanical. He also treated me as an equal - I may have not known the word for 'mesh,' but he knew I was technical. I am surprised at the bad reviews. They were so patient and kind. Brick and mortar is dying, but I really needed my dad to touch the keyboards to understand and pick one out. So I hope this review helps keep the store alive!

Bluffton Best Buy: Where customer rights and the law don't matter…read more My husband went in to return an unopened camera lens well within the 15-day return window. Corporate policy clearly states there is no restocking fee on unopened items. Even more importantly--South Carolina law prohibits such a fee. Despite that, Supervisor Casi insisted we had to pay over $400 to return it. When we tried to show her the policy and the law, she rudely dismissed us and called her manager, Shawn, who said he didn't care what policy or law said--"This is how I run my store." Casi then threatened to call the police if my husband didn't comply. When I later went in calmly to resolve the situation, she sent a sheriff to confront me before I'd even said a word. I was mortified. Corporate confirmed we were right and refunded the money--but the behavior of these employees was not just unprofessional, it was ILLEGAL. Do yourself a favor and shop anywhere else. If they're trying this with us, how many other customers have they robbed under the guise of a fake "policy"?

Hi Everyone, What do…read moreyou do when Home Depot in Bluffton, SC shows a quantity of 12 -3 pack toilet flappers in stock, so you order it online, pay for it online, and after you sent your wife to pick them up, and when she gets to the store, she's told they do not have them in stock? We had an outstanding experience and great customer service from Mike DeVito (no, not Danny's brother), who worked out a solution while my wife was standing at the service counter. Mike is a "get 'er done", type of guy, like I was in my business for my customers for over forty years, which I really appreciate. Customer service seems be harder and harder to come by these days but not apparently at Home Depot, as it is alive, and well! We both want to thank you Mike, because you did a great job, and are an outstanding example of why we have purchased almost all our major appliances (in six homes which we have owned), stone birch kitchen cabinets, along with hundreds fastener, screws, etc..., tons of tools, and a riding mower, to name a few, all from Home Depot. I know that a toilet flapper does not seem like an emergency, but when you've downsized from a home with four toilets to a house with two that three people have to use, it becomes extremely important because as you know, when you gotta go, you gotta go. I mean, it's not musical chairs, lol. Again, thanks Mike for doing a wonderful job of customer service and helping us. And thank you Home Depot for being smart enough to hire Mike. We will be back, because Home Depot is the place to get what you need, and get your job done, the first time!

Exactly what I needed to fix the leaky sink I had the staff was very helpful in finding the right…read morevalve for my husband to fix

Great experience from start to finish. Sarah was very helpful in selecting the right appliances for…read morethe space available in my kitchen. The installers, Shavar and Tereso did a great job installing the appliances and obviously were experienced in handling challenging installations. They made sure to protect my marble floors and left the workspace as clean as they found it. Ken B

I recently purchased a 48" range from Billy wood Appliances. I want to start by saying that John,…read moreour sales representative, was excellent--knowledgeable, helpful, and a pleasure to work with. Unfortunately, the installation experience was extremely disappointing. When the installers arrived, they immediately said they couldn't get the range up the stairs. Fortunately, we had some of our own employees present who carried it upstairs without any issue. Once at the top of the stairs, the installers asked if we would move it into the kitchen. Since we had already paid for full installation--including delivery to its final location--we declined to take on that responsibility ourselves. The installers then used a dolly to move the range, dragging and slamming it up and down our newly refinished stairs leaving visible scratches along the way. When I pointed out the damage and asked them to stop, one of the installers responded dismissively, saying they work in many multi-million-dollar homes and "do that all the time." That response was both unprofessional and unacceptable--damage to a customer's home should never be treated so casually. Overall, while the sales experience was positive, the installation service fell far below expectations. Because of this experience, I chose to purchase the remainder of my appliances from a competing company and would not recommend Billy wood.

The salesperson Jen was excellent She was very helpful and…read morenice, she explained everything about the sectional that we liked. We ended up buying the sectional and she was very helpful with the purchase and setting up the delivery

This is the best appliance company on the entire island. Kind, efficient, priced fairly and…read moreexcellent service.

Terrible service. Charged us $140 to come a check our our wine cooler. Said it would cost $2000 to…read morerepair!! That's more than we paid for it new! Couldn't even tell us what was wrong! Total rip-off. DO NOT USE THEM!!!!

Good selection. Quality services You can find professional advice for all your plumbing needs at…read morethe best prices

Having been in the real estate development business for over 30 years, I have dealt with numerous…read moresuppliers. We began our project working with the Ferguson reps in Atlanta before our move to Beaufort, SC. That's when the wheels fell off. Plumbing fixtures were delivered without our permission and our builder had to ask that they be picked up. Ferguson's accounting and inventory system is very antiquated and finding someone who will take ownership of a problem is almost impossible. When our home was completed, Ferguson's sent emails to our builder stating that they still had an outstanding balance. OK, first of all, my wife and I paid for everything and had every invoice and receipt. Second, Ferguson's was never authorized to tie anything regarding our build to our builder's account which hadn't been used in several years because our builder doesn't like working with Ferguson's for reasons we soon found out. It took several weeks and ultimately having our attorney contact the legal department at Ferguson's headquarters in Newport News to get action. The Bluffton manager, Bill Fischer, whose team created the problem, wanted no part in identifying where the bookkeeping error was or how to fix it. The Alpharetta showroom manager, Jonathan Cameron, ended up doing all of the work when Bill wiped his hands of the mess his people created, even when numerous other Ferguson's employees told him repeatedly that he was wrong. I cannot recommend Ferguson's after this event. While they may have nice products, lot's of people do. And perhaps they understand and value the customer relationship more than the Ferguson's in Bluffton.