typical horrible Internet service. How do these people stay in business? Another outage; why would we expect other better service? They are the worst ISP and Internet provider I have ever heard of. Good Lord I wish there was a way our HOA would let us have a different provider, but somehow Sparky light has found a way to create a monopoly. These people are not only unavailable for tech-support, but their chat site generates a 502 not found error. Typical for hargray. They are the worst very worst in South Carolina. Since this was a single important server affecting South Carolina, Georgia, and Alabama here's my question for them when I get an Internet connection: Lightning strike??? why with a single server of such importance why was there no fall over; why was there no redundancy and equipment? even a stupid backwards data center knows enough to have redundant equipment there may be an excuse for a God driven event, but there is no excuse for this outage to be this long and this broad without some kind of backup equipment. How do you people stay in business? read more

Infamous company that has always lived up to its abysmal reputation. Anyone who's lived in the lowcountry will recoil at hearing the name "Hargray". Most of us have been forced to have it at some point due to being unfortunate enough to live in a neighborhood that had been bought out by Hargray, and proceeded to have full service outages on the regular. Any remote worker or student in the area has had to explain to their superior why they're going to be frequently unavailable due to the absurd unreliability of the Internet. If you're in public school, you're gonna have a lot of free school days due to their entire system being down, because of course Hargray controls all of that too. And all of this wouldn't even be a major problem, were it not for Hargray's, near monopoly in the lowcountry. Anywhere else they would've just gone out of business like any other horrible provider, but due to the iron grip they have on internet service in this region, they are able to buy up every smaller company that could potentially compete with them. Which is the core of their strategy, and the reason they haven't improved in the slightest in 20 years. They don't have to. If any company in the area gets anywhere near becoming a viable alternative, they will buy them up and you'll be stuck with Hargray's terrible service again. And parasitic practices like that are designed to be impossible to stop. You don't even have the option to 'vote with your wallet' bc you're literally stuck with them no matter what. I wish I could end this with "don't sign up with this provider". But chances are, you had no choice. God have mercy on us all. read more

Hargray is by far the WORST cable and internet provider I've ever had! Half the time the internet barely works. Way overpriced. Unfortunately, they are the only service provider at the apartment complex we rent from in Savannah. They wouldn't even pause payments and service while my husband was deployed and still charged us $45 per month. Ridiculous. read more

Sam Johnson owner was very nasty to me on my vehicle in for a front tire oil leak. They had the vehicle for 5 days and did not repair the issue. I believe they damaged the left front axle attempting to remove it. When I went to pick up the vehicle the owner was very unprofessional telling me to take my care somewhere else? I questioned why they did not complete the repairs and no communications to me. No apology for keeping the vehicle for five days and not finishing the issue. I would NOT recommend this repair shop. Not sure if any of the staff is ASE certified? This situation happeded at the HHI, SC location. read more

If I could give this company a zero, I would! They are by far the most expensive for such generic products and services. It seems like the cable and internet has issues daily...the lag in the cable service, the cable boxes glitching constantly, and internet connection dropping at different times. I pay for 300 channels; 50 are music (not by choice) about 15 or more channels are repeated in HD (so that's like 30), and I don't know how many shopping channels. The rest are sport, news, and some children shows. The only movie options are the normal ones that are on channels that run for 3 hours instead of 2 due to commercials, or pay for extra movie packages! Again...not worth the money they charge. Unfortunately, I wished there were On Demand options, you can't rent or watch On Demand movies anymore, they don't provide it, nor PPV. If you use this company due to lack of service options, like we are forced to do at this time, I'd suggest you have a smart TV and pay for streaming services...skip this place! Invest in a good cell plan and stream from your phone! Ugh, buyer's remorse all day! Did I mention we have only had them for about 7 weeks now. If you ignore the warnings, be prepared to sit on the phone for ever to receive customer support, and if you need any further assistance with equipment, it will be a week or longer, while you still pay for the service you are not getting. I could go on and on...save yourself time, money, and hassle. read more

After spending 2 weeks on Hilton Head I am adding my 1star review. There should be a zero option for this business. Very unreliable internet which impacted our ability to work virtually many times. The cable is frustrating beyond belief. There is a significant lag when changing channels. There is no listings channel which means you have to scroll through painfully slow with the hopes of finding something to watch. Now if you haven't skipped a channel or landed on a commercial you may find something to watch. See something interesting and want to know what it is....well you're SOL because no info is given. read more

THANK GOODNESS, they're getting out of the cable business. Unfortunately, they will still be selling their internet that sucks!!!!!! This is absolutely, positively the WORST internet/cable service I've ever had!! There are times I'd would rather not watch TV knowing the frustration I'm going to put myself through just to hope I get to see the whole thing!!! read more

I have had only a half dozen issues with Hargray in the 13 years I have lived on Hilton Head. They have resolved those issues every time either over the phone or in person. People like to complain about them but they have been good to me. I know they are short staffed now as are many vendors so I try to be patient when I am in a queue on the phone. read more

The worst Internet Company there is in Beaufort, SC, and for the military. They increase the price by more than double each time with no increase in service, Charge you for equipment that you own and not rent from them. customer service is a joke. Then when you go to cancel them, they keep charging you and send the bill to collections when you don't pay for a service you canceled months ago. stay away from this company. So many better and cheaper choices out there. read more

Hargray is so far behind the times its ridiculous. The equipment and services are outdated and they cannot compete with any of the competition. Wait oh yes that's right in some areas they don't have to compete as they are the only service you can get, especially if you live in an apartment complex. Yes that's right most they have contracts with just about all of the apartment complexes in their service area. The prices for their services are astronomical just because they can charge whatever they want to charge. The cable service is a joke, they brag that they have On Demand but when you get it, its 4 or 5 channels that show things that don't even come on anymore. The cable box itself has a slow reaction time, it is much easier for me to get on my phone and look at the cable guide there than on the actual cable box. The time is never right on the DVR so things either get cut off or don't tape at all. This company is the reason that I am moving from my apartment complex because I refuse to give them any more money for this shotty service. read more

By far the worst internet provider I have ever dealt with. As another reviewer has said, many times I get the error "not connected to the internet" and it takes 7, 8, 9 attempts to finally load a page, if at all. VERY VERY VERY frustrating. Also same problem with my smart tv and connecting. They blamed my wifi router which is bull because it worked just perfect at my previous residence. Unfortunately, they are the only game in town due to a prior agreement between them and my hoa, utter bullsheist. read more

Worse Cable Ever. Save your frustrations from the lag in changing channels and paying extra for On Demand thats unavailable and get a Roku or Firestick. That is until you get another option. Port Royal needs better. read more

Pure garbage. Especially for gamers/late night workers/etc. Slow speed, and will unexpectedly cut out in the middle of your work. They don't send maintenance warnings (even though the "maintenance" happens literally every week for about 8 hours) your internet will just cut out and it's not reliable at all. It's so terrible. Do NOT get this internet service. Ever. read more

Awful to work with. They did not show up at scheduled appointment times. When they finally showed up, they couldn't even hook up the internet so they had to come back multiple times. I'm embarrassed for them. Go with another internet company if you have options to do so. Or if you have to just go without internet. That would actually be easier than working with Hargray. I would not use them at all if there were any other options for me available. Customer service 1 star Internet service 1 star Hoping they go out of business 5 stars read more

They're basically breaking the law. They require you to use their piece of garbage modem. They claim it's 'free' - but I guarantee you the cost of the modem is factored into your monthly bill. They also claim you have to use their modem for 'support' reasons. If you your IT and can fix your own junk like myself, why would I pay for your piece of garbage equipment along with your slow, incompetent, and rude tech support? When pressured to give me a real reason why I couldn't use my superior DOCSIS compliant modem that was from the same manufacturer but was a superior model that I brought with me from AZ (where COX allows you to own your own modem), the bogus lie they finally gave me: to activate my modem, they have to add my modem's MAC address to their Inventory Management software, and they can't add my modem because it isn't their property. WHAT?!?!?! You mean to tell me that they can't check a little check box or add a little comment next my modem entry that says something like 'Customer Owned'???? PS. the reason I say they're breaking the law is because of similar FCC lawsuits where the cable company was sued for forcing customers to use the company's modems. (IE https://arstechnica.com/information-technology/2017/02/one-mans-losing-fight-to-use-his-own-cable-modem/ --- the FCC fined Charter $640,000 for doing what Hargray is doing). I can only hope that one day the FCC fines Hargray into oblivion and throws their corrupt CEO into prison. read more

Worst internet service I've seen across the country. Wifi access here is non existant with Hargray being the ISP. HHI is in desperate need of an alternative that will either drive Hargray to improve or go out of business. read more

Know it all" customer service" by "Leesa". I'm a television professional w/ a fair amount of knowledge in cable technology. My parents live in Hilton Head and like most seniors don't have a lot of confidence in knowing what's wrong with their cable. Well, a visit to their customer service office had "Leesa" put on her best "know it all and know nothing at all" bully routine when I took my mom there. No wonder people drop cable and go for Roku, Apple TV, etc. these days. read more

A lot of the personnel I have talked to have been helpful or at least tried hard to help. However, the problem is... if you buy 1g internet and you also get TV/DVR service, check your connection. They plugged my internet access and my TV service into the same Arris ($55) router. The router has a bandwidth of 1g. So if I have two TVs on and the DVR is recording something else, that is 3 video streams that are consuming part of my 1g internet bandwidth. If you and your wife have internet consuming jobs (video classrooms, video conferences, multiple computer connections), then the 1g internet bandwidth is not fully available to you. The GPON terminal your Arris router is plugged into has 4 ports. If they turned on 2 of those 4, then you could plug your internet router in the second one and you would have your 1g bandwidth you paid for. This is not delivering on a "contract" and therefore it is susceptible to a class action lawsuit. read more

Horrible! I missed one bill by accident and they turned off my service and charged me $30 to restore it!! I don't understand how they are allowed to have a monopoly here! Frustrating. read more

Moved from Mississippi to the island, I point that out because internet/cable providers are notoriously bad for many reasons throughout the coast in MS, and I've never seen a more unreliable and unreasonably priced service. They're horribly overpriced, they're customer service is terrible and always rude and every week there's an issue with the wifi which I always have to call in for and even though I'm on the account with my husband they always refuse to talk to me but I guess since they're the only internet providers in the area they can charge however much and be as rude as they choose to be. If I could leave a negative 5 stars I definitely would, thank you Hargray for making this quarantine even more miserable... read more

First and foremost they are overpriced. Second the customer service is horrible. They cancel appointments the morning of, when people took off to be at home so they could come fix the issue. Then they finally realize they messed up and really need to come to your house. This is by far the worse internet provider out there, even worse than Comcast and that is saying a lot. read more

Avoid if at all possible. Any slight storm and the system goes down. The wifi fails regularly for no reason and needs rest. It's like a time warp back to the 1990's ABSOLUTELY DREADFUL! read more

Crooks just like the rest of them such as Comcast or time warner. Slow service and you don't get the speeds you pay for. Have to call the tech multiple times to get 1 job done correctly read more

Just the worst. Twice as expensive as it should be, terrible customer service, terrible wifi speed.

Just a horrible service all around. The pricing is pretty high for a service that not only looks very outdated but doesn't fit the needs I specifically requested when ordering my package. Then to top it all off when I called for help they were basically helpless. read more

We haven't really used the service yet but so far the internet is quite fast. I want to comment on the great customer service. We were only in town for the weekend to install the cable to a rental property. At first, I was frustrated that they were not able to send a technician out to hook things up and asked them to speak to a supervisor and make an exception to get this done. We were impressed by their response. Curtis worked things out so that his technicians could get us service. All of the guys that came out were super friendly and we appreciated their consideration of our circumstances. Now, hopefully the internet and cable will live up to the exceptional initial customer service we received from them. read more

2015 UPDATE: Hargray has vastly improved their service over the past year, at least for the area I'm living in. Ping spikes are very rare and downages are far fewer than they used to be. I have increased my rating from 1 to 3 stars. Original Review: With Hargray, I experience constant spikes ranging from 1000-3000 in magnitude, server timeouts, and frequent disconnections from one or more online services. I don't know how I can be disconnected from a game, google and yahoo, but still be able to connect to skype, steam and ventrilo (while my friends are still connected to the game I was kicked off and can't log back into). This is an actual issue that occurs more frequently than what I'd consider to be even remotely acceptable. On top of that, I've experienced more complete losses of service with Hargray than any other high speed ISP I've had before. The worst part is that it's a monopoly in several towns of the area, including my home, and other neighboring towns have Time Warner as a direct competitor for Hargray. I would rather have a slow and reliable DSL service than Hargray, though I suppose it's better than satelite internet. My rating for Hargray is 2/10; unsatisfactory. read more

This is probably the slowest internet I have used. We were forced to switch from Comcast to Hargray because they gave us a "bundle deal" with everyone in our development. Trust me, it wasn't worth the money we saved. The signal constantly drops, you can NOT stream anything over 20 seconds, and it's as slow as dial back days when trying to sign on. Our security system uses internet, so basically it only functions half the time too now. This company is a huge disappointment. read more

Cell phone bill went up because my phone defaults to 4g because the Wi-Fi is so poor. Don't every sign a contract with these cheapskates.

At one time was the best cable/internet decision you could make in Beaufort County, but they've grown to big and are horrible to deal with now, no better than and perhaps worse than larger companies. Such a huge disappointment. read more

Terrible service. I have been visiting my mother here and am so frustrated with how slowly the pages load, how often I get the message "You are not connected to the Internet" and how many times the pages freeze. I feel like I am using dial-up! The high definition television is no better. We were in the middle of a show this evening and the picture froze, followed by the message that the signal is lost. There has to be something better. read more

Worse on demand ever. Cable package in second rate at best. We need a better choice here.

It deserves no stars!!! Whoever runs this company are the worst kind of humans ever existed! We paid our bills on time for 5 years and we finally though we were done with this POS of company! It was the worst 5 years of costumer service. I can't even mention one good moment bc there were none! Anytime we'd call we'd get unprofessional people on the other side! One time the lady told my husband she was putting him on hold except she didn't and she started talking about plans to go out on Friday with the office! What in the world? After we canceled we went to their office to return their modem and make sure we were square! We had already paid our last bill! Those sneaky son of a guns charged us for one week of internet that we didn't even use bc we were moved out of our house and didn't in fact even have a modem! They charged us, never sent us a bill and then 3 months later they sent us a collect pay for 20 dollars! WHAT IN THE WORLD? I hate them with a passion! Everytime I call their office I get a voicemail! If you can avoid doing business with them, I highly recommend it! read more