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    CPR Cell Phone Repair Augusta

    CPR Cell Phone Repair Augusta

    3.1
    (31 reviews)
    $$

    Outstanding service from Cell Phone Repair! I visited on August 2, 2026, with a broken Samsung…read moreGalaxy S25. I had left a message after business hours on August 1, and I was impressed when they returned my call promptly at their 10:00 a.m. opening time the next morning. The staff was professional, courteous, and thorough. They clearly explained the diagnostic and repair process and tried every reasonable option to restore my phone. Unfortunately, they determined that the motherboard was fried and could not be repaired. Although the phone could not be saved, I was extremely pleased with their technical knowledge, honesty, responsiveness, and outstanding customer service. I highly recommend Cell Phone Repair to anyone needing reliable and professional phone repair assistance.

    My nightmare began with a screen replacement on May 26. Immediately after the repair, the…read morereplacement screen was hypersensitive, glitching, and clearly malfunctioning. I also noticed a very small chip along the side of the screen and returned to the store that same day. Instead of addressing the defective repair, the technician claimed the screen issues were somehow my fault. He then proceeded to press firmly on the exact location of the tiny chip, causing the screen to spiderweb and crack further right in front of me. The damage visibly worsened due to his actions. When I returned to speak with the manager, he grudgingly agreed to replace the screen for an additional $100--but only if I removed my negative review. Reluctantly, I removed the review, paid the money, and had the screen and protector replaced *Just HOURS later, the screen went completely black* I immediately returned to the store, where I was told the issue was caused by liquid damage. That explanation was impossible--the phone had not gotten wet or been exposed to liquid in any way during the few hours since the repair. After considerable back-and-forth, the manager finally agreed to repair the screen again. Now, *just FIVE DAYS* after that replacement screen was installed, the phone is once again completely black and non-functional. At this point, there is a clear pattern of failed repairs. Most concerning was being pressured to remove a negative review in exchange for a partial remedy to a problem that should never have occurred in the first place, so I will NOT be removing this review. I will be taking my phone elsewhere for repair, and I will be escalating this matter to CPR Corporate and any other appropriate consumer channels.

    DIRECTV - televisionserviceproviders - Updated August 2026

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