The only service associated with COMCAST is in the name service center. They are sorry at best. They can't seem to fix anything. Their system in Augusta , GA is very poor. Service is out more than it is on. No one at the local office will answer a telephone and they sure won't return a call. The local service center management is full of excuses and short on service. The only thing that seems to work with this rotten company is the auto pay system. Do yourself a great big favor and avoid these fools. read more

I had to give 1 star which is a stretch. I am on the phone with them still after 2.5 hours with no resolution. I have going through trouble shooting and resets 3 times so far and for last 20 minutes they are trying to schedule a technician. Tried to escalate and no response from the agents supervisor. It is not the agents fault. By the way, originally it was thought I had a bad tv box so I went to the store (excellent service) and got home and still does not work, so I called. read more

Parker M. Works for Comcast and is by far the best technician with Comcast/ Infinity. He came for a service call and is professional, punctual and knowledgeable. He discovered what the problem was and instead of doing a bandaid fix with enhancers etc , he recommended a permanent solution to the problem. In the past the technicians gave many recommendations but Parker is the person in the Appling Ga who cares enough to help the customer. We certainly recommend a man of his caliber.Comcast should be proud to have a tech like him. read more

Comcast has bad business practices the sales people try to sell you and cheat you out of money. Most people I talked to are African Americans and they should be fair with all customers even white customers. Bad place corrupt. read more

One star because there wasn't a lower option. The service I had was wifi, that's it. When I got a $174 bill one month I called and the sales person (spoke broken english) said they'd credit the $174 and upgrade to unlimited for $59 a month. Turns out it was $74 a month. The guy instead of changing my plan under my account, makes a whole new account. Now I am paying crazy amounts of money for 2 accounts! I find out that they couldn't give me a credit. That i was now under contract. So when I canceled, I had to pay an early termination fee. I have been lied to multiple times. When I go to speak in person, the 10 people I talked to still couldn't help. Over 400 dollar bill in 2 months was taken out of my bank account. There were so many charges, I thought I was hacked! Stoped pymts, got a new bank card. And through countless hours and tears they are demanding I pay all of the charges. I literally left the store in tears. I work in a restaurant I can't afford all of these crazy charges. I wish there was a bigger platform I could use to explain how horrible my experience was. read more

I think is awful that you can not make an agreement with ACC so we can watch the games. I'd be wiling to pay for even with your ridiculous rates now. read more

this is possibly one of the worst companies ive ever had to deal with. I pay for extra benefits with this supposed high speed internet yet cant keep a stable connection for over 15 minutes. I call in for help and have to BATTLE the automated system for 10 minutes just to get a callback after "55 minutes to 1 hour and 7 minutes". This is a pandemic, YES, but the fact that you take so little consideration in the customer to put them through continuous resets because your automated system cant see the same outage that Katie told me about yesterday when i finally got a callback, then take a class on customer support/service. I have now missed work over this and will NOT be forced into working with a provider based on the "servicing area" who refuses to deliver customer service. Get it together Xfinity!!!!! read more

Too bad I can't rate LESS than one star! I'm now sitting at a business location for which we had an install window of 10-Noon. Someone offshore called at EXACTLY Noon to say the tech was "running a little late". I asked HOW late and was told it would be after 1pm. It's now 1:37 with no further word and, obviously, no tech. Unfortunately, Comcast is pretty much the only game in town out here, so I guess they think they can afford to screw the customer--- which they do VERY WELL! read more

1. The Comcast people here don't want to give out the local office number 2. When I called the 800 Comcast number, they assured me that even though I was unable to call the Comcast building, they'd be there till 5. I arrived at 2:00 and the whole building was shut down. Uh huh... 3. Tried two days later, and the same thing happened again. I could go on a rant about why I hate the Comcast here but I'm sure everyone has their reasons for not loving Comcast. 34/2014 read more

comcast has become a joke company. customer service is atrocious. you can never reach a human being, and when you do it is an agent in a foreign country usually india or the carribean. you cannot understand their language, they have a script they read from and when you ask a question, they just read from the script because they cannot answer a question. it is so frustrating, until i just hang up , and give up. it is a poor service for the money customers pay. it was the best service, now it is one of the worse services. read more

Worst customer service ever. Billing makes an error and they try to charge a late fee and threaten to cut off service. This is what happens when an out of control agency feels they are immune to regulation and oversight. This is why we cannot have nice things. Seriously a major corporation threatening a 90 year old woman because of a mistake they made. Disgusted!!! read more

This the worst service in the world! Speaking to someone, anyone is the most stressful ever! They don't speak ENGLISH and if they do I can't understand them Let's not start on the shit poor service, internet always OUT!!! read more

This store and its workers are completely incompetent in their job. I have had to make multiple trips and calls/online chats with Comcast to still have nothing that I asked for completed. This is the worst customer service I have ever experienced in my entire life. They do not have any concern for your time or money. read more

It's amazing how Comcast can monopolize the market and charge what they want. I just spent almost an hour on the phone with them trying to reduce our bill that was raised $70 after our promo ended. It seems a little unfair for them to offer such great deals to a new customer but fail to provide the same rates to customers who have been loyal for years! Ultimately, I did get the bill reduced but it is still as much as a darn car payment. It is absolutely ridiculous and I would never, never, recommend Comcast to anyone!! read more

I seem to get good customer service when I call in for the television or for my wifi internet. Every once in awhile I have to call and try to auto refresh or you can request a rep to refresh for you. The number to refresh your internet is (888) 824-8264. However, I am upset more than enough that my wireless and internet service goes down frequently. Causing me to call multiple times to refresh...SIGH.. On November 21, 2014 - I called to get my remote control replaced and the phone rep gave me three options: 1) mail it to me and I'll pay shipping. 2). Exchange at this comcast he'd Augusta headquarter. 3)have a technician deliver to me. I opted to go to the Augusta hdqt. Long line with 5 windows. All were open. I had to wait for about 15 mins. before I made my way to a window. Service courteous, quick and prompt. I gave him my old remote and he gave me a new remote. No questions asked. read more

This is the most unprofessional bunch of people. I have yet to get my issue resolved and have been transferred more in one day than any other company that assist in tech issues. This is an ungoing issue with internet that i have been try to get them to resolve for the last two weeks. I was to get a new router and they couldn't even do that correctly. it nver came. I needed a tech to come out and they couldnt even schedule an appointment. Then the automated service is set up so that you cant talk to the reps thats suppose to help with these issues. Can anyone tell me what they are being paid for? read more

The WORST company and customer service I have ever seen. They raise my bill every single month during my one year contract and every single time I spend more than an hour talking to someone who promises me they will fix the problem. They have no ethics or conscience, and quite frankly they don't always act within the law. If you have ANY OTHER OTHER OPTION, I advice you take it. read more

For some reason their isno one at Comcast's Maointance and repairs, I have so much trouble from their service that i cancled my phone and TV service and I am looking for an alternative service for high speed internet. November last year we had issues with all three of our services, we called an called and called they each time sent someone to my home and they said that the problem was somewere else. To make a very long story short , i line way back in the woods , today i found abour 1500 hundred feet of their wire on the ground, i called them and was told that their was a c Harge for them to come out and fix a wire on the ground between two telephone poles? So if you can get someone else you should they have gotten so big they dont care about the customer any more. read more

Every month they try to charge me for renting a modem... I own my modem and I don't rent one of theirs. Every month? Really? Make a note on my account or something. Also, I don't want cable. I use streaming. However I am suspicious that they are hampering my streaming capabilities around prime time to push me to cable. I don't think they are throttling but perhaps not adequately building the infrastructure for the internet side. read more

Wow. I wish there was something else offered in our neighborhood. We get the price for our monthly bill... it stays that way for ONE month. Then it rises by $10.00 every month until we're paying up to $200 for cable and internet. I hate hate hate this service. We always have to call to get it fixed. We tried calling WOW and dish but they are not offered in our new neighborhood. read more

1 star is being overly generous! This is where I wish yelp had the elusive "0 star rating" to properly convey my complete disdain for this rotting dumpster heap of a company. Ethically grey is a polite way to refer to their business practices, morally corrupt is another fun description. All in all, the only piece of advise I can offer to anyone looking to use their services is: run! Do you like arbitrary charges, and phantom penalties and fees? Do you like internet throttling, and consistent substandard speeds? Do you enjoy overpaying for a service that always lets you down? Big fan of Internet capping in asinine overage charges? Because they have that in spades! Costumer service you ask? Why yes! You will wait on hold for several hours only to be transferred for one ignorant costumer "service" person to another, only to be eventually disconnected and have to start the whole process over! If all these things sound good to you, then Comcast may be your perfect match! But if you, like myself, have a soul and a brain and would rather have quality service from a company that hasn't sold their soul to the devil, then go with ANYONE ELSE! So in summation, Comcast is a heartless evil corporation, whose only goal is to suck all the pleasure and happiness out of the world after having stolen all of your money. read more

Comcast Service Center - Internet Service Providers Near Me - Augusta, Georgia

Worst service ever. phone, internet, and cable out. Told 5 days to get technician to trouble shoot. That was after hours on the phone with people who could not troubleshoot or think. They just read the next step. More platitudes then actions. I had to demand to talk to a supervisor which let to my issue being escalated. That meant someone would call in 24 to 72 hours. Comcast obviously does not believe 911 phone service is needed. Everyone should cancel. At least Verizon phone works. I emailed vice president of customer service. Tom's office offered there understanding and emphasized their goal of great customer service. Translated that means no service for 5 days and perhaps someone will call in 3 days. Time to consider other service providers. read more

Let me start that on 5/9/15 Me and my wife paid a deposit AND took care of a past due acct and decided to go with Comcast even though we had an active cable service with a competitor already connected. Sunday cable tech ran new lines to the house and left, NO signal from the new line, no internet all day, called 5 times and they assured me that MON. we would have service, guess what NO service on Monday, come to find out it was an open ticket for 8am to 8 pm. I lost my cool and they bumped me up to an "escalated" ticket for tuesday. Guess what here it is Tuesday and NO tech no internet, I have called again at 5 more times and they said now they had me on an open ticket for all day...AGAIN! Now here it is going into Wed and I have an automated mssg stating that I will have a service visit on Wed. from 1-3 pm.Lets see if this happens... I am SO frustrated at this whole ordeal, I don't even HAVE service and paid for it. The outsourcing aggravates me and every time I call I get some Indian csr with an English name like "Robert" or "Kieth" that has NO Clue to whats going on unless he reads my notations on my account wich has been nothing but call after call after call waiting for a tech to activate my line for internet. I feel so stupid for disconnecting the other provider and it was ALREADY connected and running to my domicile! Heres what I learned, IF new cable has to be ran...thats what you get ONE guy runs the cable, later a tech checks and activates the line on another date. NO MATTER how much or how many times you call, they will say anything to get you out of their hair, ANYTHING! The best thing to do is stay on the line as long as possible with them and hang up when done...why? Because every CSR is rated on how fast they get you done, that accounts for a Bonus, the longer you're on the lower their score, that lowers their bonus. Comcast service on the field is unreliable and this is before I actually have service with them JUST for internet. read more

Beware I ordered my service and neither the sales person nor the person that came to install it said anything about date use limits. However the second month I had the service I got an email and voice mail informing me that I was about to go over the 300 GB limit and if I did, I would be changed a fee. I called back to see if upgrading my service to a faster speed would change my data limit. The Sales person swore to me that there was no data limit but she would transfer me to customer service so I could resolve the email that they sent me. The customer service rep informed me that my area has a usage limit of 300 GB and that changing the speed of my service would not change the limit. When I questioned him on why the sales person had promised me that there is no data limit he just told me that should know. So I tell him to cancel my upgrade if it would not change anything. The next day another sales person calls me to find out if I want to go ahead with the upgrade. When I tell her that I don't want it because it does not change the data limit she argues with me about Comcast having a data limit. When I tell her she needs to call her own customer service to find out about the product she is selling she just got mad. Over three days I talked to 3 different sales people and they all swear there is no data limit but when you talk to customer service they tell you there is nothing they can do about it. There is a limit for my area and if I go over I will be changed. This is the most dishonest company I have ever seen. read more

I hate having to deal with Comcast! So frustrating! Their automated phone system takes forever to get anywhere. After saying "yes", "no" and entering acct numbers several times, it took literally 15 minutes to reach a real person... who was in India or Pakistan and had an accent so thick I couldn't understand him. They have a monopoly on service in my area so they just don't care. I wish local govt would allow competition and let us choose our cable and Internet company. Note - had to go to their service center today to exchange a defective cable box because they said they couldn't get a tech out here for at least a week. Guess what... The replacement box is defective too! Called them and this time they said they'll have a technician out in two days. Hmmm. read more

Representatives are argumentative EVERY time I talk to one of them. It seems they are trained that way. There is no customer care attitude whatsoever. They will not work with you on getting you a cheaper bundle to lower your bill. I wish I had not signed up with them. I will never use them in the future and will recommend anyone else not get Comcast. read more

Comcast has missed 2 scheduled appts 2 days in a row. What a complete lack of service in so many aspects. I would not use Comcast if you have a choice. Terrible!!!! read more

I wish we did not have Comcast, but choices are limited. one of their service techs out right lied about coming to our home to fix a cable box problem. Last Saturday we called to report that the box was not working, after troubleshooting, several times I might add, we were told that a tech would be able to come to the house on Sunday morning between 8 and 10. No one showed, husband called, customer service said tech reported being there and fixed problem. No one came out, she said that there were no techs available to come since someone had already been there. Comcast cable is crappy to say the least!!!! read more

I'm only reviewing about their cable service since they seem to have a monopoly going on in the Augusta,GA area just like every other place that I've been. With that being said, their internet service is surprisingly decent. We have the performance package that gives up to 25 mbps of download speed and it delivers for the most part. The largest problem with this company is that they will mislead you into getting cable service from them, which is the worst of the worst, out of everywhere that I've been in my life. They will also charge you a round figure $200-$300 termination fee regardless of when you signed up for cable service. Do yourself a favor and go with either DISH or Direct TV. read more

I have been with this company since they were Jones Intercable and only because there is no competetion for them. They LIE by giving conflicting information that provides NO service an ZERO continuity. I hate having to deal with them and am seeking other options (which are few). I will be glad when some company provides services for ALL areas and shut them DOWN.! The charges vary at their discretion and service?......What is that! if I could rate them less than 1 star I would! Desperately Seeking Internet, phone and Cable!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Their customer service has to be the worst I have ever had to deal with. I set up a plan with them and agreed to it, then 2 months later come to find out they didn't set it up. this is only one of many issues read more

Comcast has a horrible customer service. It takes 15-20 minutes to talk to someone then the call drops in the middle of the conversation. it happened 4 times. How come they are still in business? aside from providing a horrible customer service they told me basic TV and Internet bundle would cost $57 and one time installation fee of $79 ($136) but I received a bill for $195. When the technician came and installed everything he asked me to sign for the job he got done and I saw 57 service and 79 installation and I signed it but the bill amount was $195. read more

I'm not sure where comcast finds it's customer service folks but there needs to be a change in the screening process or training process or most likely both. The only reason I left one star is because I don't see a zero. My experience for the last 4 months has been terrible and has ended in paying more than was quoted over the phone. Promises of supervisors calling and tapes being pulled are not honored. Even canceling service today because of moving was a hassle. If other choices are around, take them. Stay away from comcast!!! read more

What ever you do - do call for help - dumb and arrogant people at Comcast - except only one supervisor who is excellent, unfortunately I do not like to call him for all the issues I had. Corporate is even worse. Had to file a complaint with the FCC before Comcast responded. read more

Our cable service has gone out for some period each day for over a month now. Some days it is out for hours. Often, when we call, they act as if there must be something wrong with our equipment. Other times, we get a recording that service is out in our area. For over a month!?!!! In good weather? We still have to pay every month and, when we call, they try to get us to upgrade and pay more! Why would we do that when it is always out of service??? read more

Well, let's see, where to start... We just moved to the area and rather than be charged $60 for an installation fee that we an do ourselves, my husband asked that they not send someone out. He planned to install it himself. Not only did they still send someone out, they called to ask where we were for the appointment we never made. When we canceled that, they sent someone else out. We again turned them away, then called to cancel the appointment yet again. For the 3rd time we were assured everything was taken care of. We called for them to send a signal to our modern. Everything was working fine. Then it just stopped. We call again and they tell us that WE voluntarily shut off our own service! Are they for real? Is this real life? They are totally monopolizing the internet here so they can charge whatever they want and afford to give poor service as well. It's totally unfair and wrong. If we have any other option, we would not be xfinity /Comcast customers. read more

This company has the worst customer service I've ever experienced. Long wait times, reps who do not speak clearly and read from a script. When the service works it's ok, but if there's ever a question or problem...good luck! read more

I gave Comcast a one star rating only because there wasn't anything lower. They have practically made it impossible to talk to a human being. When I was fortunate enough to speak to a representative, I could not understand what they were saying because of their heavy Indian accent. I'm sure all of the customer service problems are transferred to a call center in India. Absolutely the worst customer service that I've ever experienced. read more

Worst service ever. Always something not quite right since I started the X1 platform. It's just too sensitive. What makes it even worse is, satellite is not any better. read more

Went in person as each time I call and ask questions I am convieniently disconnected. I was told there was no managemnt availble to discuss the overbilled amount and the service person said she would have someone call me within 24 hours, a month later I am still waiting on the call- but have decided to disconnect Comcast from my home instead. read more