Representative was very helpful…read more The store was clean. There is a sign in sheet so everyone is served in order of arrival. There is a good selection of products for sell. They are more geared toward new phones and plans. Good value compared to other main stream phone companies.

I was on someone else's account, and ended up taking my two lines and transferring them onto my own…read moreaccount. When this is done, they ONLY allow you to do it over the phone. After the transfer- My insurance was taken off not only my 2 devices but my girlfriend's 2 devices on the previous line as well. Att told me I couldn't have insurance because it has to be there from the first 30 days. This took 6- 1 to 2 hour phone calls to get straightened out. Then the next bill was extremely high at $220. I called Att and was told I would get a credit for the one month and that would bring it down to 180. The representative told me, " your next bill and the following ones after will be 130 plus taxes and fees. This mistake was due to you being on a 1 gb plan instead of unlimited. I promise this issue will never happen again. Fast forward a month. My bill is $812 I was still on the 1 gb plan and I have called over 15 times in the past month. I literally got hung up on 5 times and put on hold and they never came back 5 times.5 different times ATT tells me they are ,"creating a case" but can't tell me the case number because it takes 3 business days to generate. So when I call back they ask for a case number and I can't give it to them and they can't look it up. A rep told me a few days ago my bill will be $160. Perfect. But it's not updated on the account. And my bill is late and still showing I owe $710 . I cannot even begin to fathom how anyone can run a company with such horrible customer service. I've never seen anything so disorganized in my entire life. Go somewhere else Even if it's twice the cost I assure you that would be a great decision

I tried setting up a new phone line today and they completely butchered it by using google to…read morepurchase my new number (which no one does ever). Everyone was extremely incompetent as to what they were doing. Now my phone doesn't receive calls or texts. Avoid this place at all costs. Update: I went back into the store and asked for a number not through google and was denied? They said it needed 24 hours although the first person I spoke to said it would take only a couple of hours. I'll update back tomorrow because I'm sure the phone will still not work.

Awful experience at this store. This is just an authorized retailer. Spent over 2 hours there…read moretoday, the manager is rude and does NOT listen to what the customer is trying to ask for. The manager,Leah, told us the service did not exist even though we were on the phone with a customer service rep from AT&T saying exactly what the rep was telling us to ask for. The customer service rep even spoke to the manager, Leah,and we were still told the service did NOT exist!! We even showed her on the AT&T website what we were looking for. The manager,Leah,at this location changed our existing plan without our knowledge, we wouldn't have known that if we hadn't gone to the Whiskey Rd location until our bill would have come in $80.00 more. You may have to wait a little longer in line at the Whiskey Rd location but for us it was worth it!!! At least Zachary at Whiskey Rd was friendly knowledgeable and had us in and out in a timely manner (within an hour) with the service we had been requesting all along.

We had a very difficult phone problem. Had spent ~ 4 hours on the phone with customer service for…read moreboth the phone brand and also the service. No luck, and lots of the run-around. We finally decided to try and get help in person at the T-mobile store. At first, the staff were unsure of the solution. Then, Jasmine stepped in with very clear suggestions and our **intractable** problem had a clear solution. We walked out of there in 10 minutes with a working phone and big smiles! Thank you Jasmine!!

if there was a lesser rating I'd give it. the $10 discount for using autopay by T-mobile is a dirty…read morelittle lie. I had to cancel a card when hackers got into my account. The VERY FIRST thing I did when I got my new card was update my payment method for my T mobile account. A FULL ten days before the due date. These cheesy dirtbags didn't give me the discount saying I changed the payment method during the billing period. what a joke! Goodbye T mobile! pants on fire!!!! hello Verizon.

Super helpful, friendly, and customer service was excellent. Came in for a screen repair and my…read morephone wasn't working well and I got a great deal on a phone the same price as the screen repair. Highly recommend this place. Also, they are open on weekends!

great customer service!! will definitely come back for phone repair needs! phone screen was…read morerepaired at no charge to me!

Jowers Technology Solutions, LLC is awesome!!! Dillon has been such a blessing to our business,…read moreRearden's Tax and Business Services.

From the owner: Jowers Technology Solutions, LLC is an IT and Cyber Security services company that does hourly and…read moremanaged services for residents or commercial entities.

The manager, Curtis, is a true professional and not just a salesperson. He not only knows how to…read moresell and manage but also has a thorough working knowledge of electronics. He has helped me resolve issues with my home electronic equipment whether or not I needed to buy anything. Additionally, anyone I've ever gotten help from this store has also been very knowledgeable about electronics, which tells me that Curtis hires good people and trains them well. I hope this Radio Shack is around for a long time.

Repaired my cell phone for a lot less than replacing it…read more My antenna cable was messed up when I bought it from Amazon. They replaced the ca v le and it works like new. Very quick service and friendly employees.

We bought a screen protector that has a warranty that guarantees replacement for only $10. We went…read moreto this place to get a cracked screen protector replaced and we're met with friendly people who expertly changed the protector with no questions and no hassles. I definitely recommend this place for your cell phone needs.