We bought a screen protector that has a warranty that guarantees replacement for only $10. We went…read moreto this place to get a cracked screen protector replaced and we're met with friendly people who expertly changed the protector with no questions and no hassles. I definitely recommend this place for your cell phone needs.

So my MacBook Pro is down. I bought a new hard drive and needed to get MacOS High Sierra loaded…read moreonto it. They were able to get it done, no problem! Pretty quick turnaround. It would have been same-day service had I brought it in earlier. I would use them again, if needed. Thanks guys!

this is the worst customer experience I have ever had with any business…read more I had to purchase a new phone and it took over three hours and it still was not completed so I had to come back the next day. They seem to not want to communicate with you and walk away and don't even tell you they're walking away to check on something. There are some deals going on now and I asked about what they were and my representative didn't even respond. I've been with Verizon for 40 years and I think I'm switching bad at the local

Tolbert was extremely professional, courteous, knowledgeable and went way above and beyond to…read moreassist us. Transferring a phone is not an easy nor is it a quick process. Tolbert's willingness to provide a positive attitude and experience to my 11 year old daughter and it can never be expressed in words, THANK YOU!!

if there was a lesser rating I'd give it. the $10 discount for using autopay by T-mobile is a dirty…read morelittle lie. I had to cancel a card when hackers got into my account. The VERY FIRST thing I did when I got my new card was update my payment method for my T mobile account. A FULL ten days before the due date. These cheesy dirtbags didn't give me the discount saying I changed the payment method during the billing period. what a joke! Goodbye T mobile! pants on fire!!!! hello Verizon.

waited two hours. Came back next day. Waited two hours. Gave me the wrong SIM card. Came back…read more Made me wait an hour again. I understand they are busy, but really.

I tried setting up a new phone line today and they completely butchered it by using google to…read morepurchase my new number (which no one does ever). Everyone was extremely incompetent as to what they were doing. Now my phone doesn't receive calls or texts. Avoid this place at all costs. Update: I went back into the store and asked for a number not through google and was denied? They said it needed 24 hours although the first person I spoke to said it would take only a couple of hours. I'll update back tomorrow because I'm sure the phone will still not work.

Awful experience at this store. This is just an authorized retailer. Spent over 2 hours there…read moretoday, the manager is rude and does NOT listen to what the customer is trying to ask for. The manager,Leah, told us the service did not exist even though we were on the phone with a customer service rep from AT&T saying exactly what the rep was telling us to ask for. The customer service rep even spoke to the manager, Leah,and we were still told the service did NOT exist!! We even showed her on the AT&T website what we were looking for. The manager,Leah,at this location changed our existing plan without our knowledge, we wouldn't have known that if we hadn't gone to the Whiskey Rd location until our bill would have come in $80.00 more. You may have to wait a little longer in line at the Whiskey Rd location but for us it was worth it!!! At least Zachary at Whiskey Rd was friendly knowledgeable and had us in and out in a timely manner (within an hour) with the service we had been requesting all along.