I was promised internet service for $75/month using my own modem and router, which I made clear…read morefrom the beginning. Despite that, WOW! sent me their equipment anyway and started charging me for it. On top of that, they added a $5 "Service Protection Plan" I never agreed to or was even told about -- and then charged me an additional $10 self-activation fee even though I installed everything myself. When I called to fix the charges, I had to repeatedly tell them to remove things I never asked for. The bill came out to $95, not the $75 I agreed to, and nothing was properly explained upfront. This feels deceptive and dishonest. Be careful -- WOW! adds extra fees without clear consent and makes it difficult to get straightforward service. I do not recommend them to anyone.

I have been a WOW customer for about 10 years, yes early on I had many issues and was considering…read moreanother services. Within the last 2 years their service has improved with only slight interruptions.

Did a very good job. Good follow up and very attentive. They definitely knew what they were doing…read moreand took all the steps necessary to get the job done. Will use again!

Switched to Solutiant after several years of poor service from several other providers. 1st time I…read morehave been told a project was going to be "Seamless" and it actually was!! Very professional before, during, & after the install.

Tolbert was extremely professional, courteous, knowledgeable and went way above and beyond to…read moreassist us. Transferring a phone is not an easy nor is it a quick process. Tolbert's willingness to provide a positive attitude and experience to my 11 year old daughter and it can never be expressed in words, THANK YOU!!

Walked into the store and no one greets customers. I wasn't sure who were employees and who were…read morecustomers. After 10 minutes, I asked someone sitting on a bench if we had to sign in. She told me to go up to one of the people at a long table to get on a waiting list. I asked One person if I could get on the waiting list. she never looked at me and just said you can sit down and we will call you up. Not sure how that would happen as there were about 10 other people sitting around the store. After awhile, we just left.

Clay was more than professional and helpful with giving me the information needed to make an…read moreinformed decision.

From the owner: South Carolina's Telecom Solutions Provider. As a Independent Telecom Agency We Partner with Over…read more50 Carriers/Providers to Find our Clients the Best Solutions. Whether You are Looking For Dedicated Fiber Internet, Broadband, PRI/SIP Trunks, or VoIP Solutions we can help you pick the best solution.

Staffed by Local experts who protect regional organizations. They offer a full suite of security…read moremonitoring, SOC outsourcing, Incident Response, Forensic and Audit/ Assessment Services. Without question, the most thorough provider in the region.

I highly recommend using Expert Installations! Fantastic customer service! It's so much better to…read moredeal with a real person instead of a large corporation!

From the owner: Expert Installations LLC is quickly becoming the #1 DIRECTV Dealer in the CSRA! Our mission is to…read moremake sure every customer we deal with knows just how important they really are. They are not just a number to us, and we want them to feel like they are not only a valued customer, but also a friend. As your local authorized DIRECTV dealer, we offer the very best in satellite TV packages with unbeatable value and local service. Call us today to cut the cable and we can set you up tomorrow with the best in television entertainment (next day install is subject to availability).

I gotta give these guys they're due. I came here trying to get a self activating kit, and as I was…read moreone of the first customers in line, I was seen immediately. Staff were excellent, getting the information they needed from me getting my equipment, and telling me what to do or who to call before sending me on my way. Guys, the entire process of setting up an account to walking out the door was less than 15 minutes! Unreal!!! The interior of the Xfinity store is really pretty. Technology from phones, to tablets to large flat screens line all the walls and rest on floor displays. People shopped, people opened accounts, people complained about bills, but for me it was an enjoyable experience. All cable sucks, and my parents have xfinity....it sucks. But so far the service here in augusta has yet to fail me. I know, give it time, but this review is being written shortly after setting things up (which also was an easy process) This store is located in a strip with shared parking. There really isn't an excuse for not finding parking here. It also helped that the apt I have is giving tenants free xfinity bundled into the rent, so free cable and WiFi is hard to beat when you combine it with great customer service. I'm not saying you should come here. I'm just saying that I came here and walked away happy, and I hope you do too!

Absolutely the worst service ever received. Employees are not helpful, arrogant, will lie or…read moredismiss your concerns and shuffle you to others who are equally stupid and dismissive. Most employees are simply there to put in required hours to get a paycheck and could care less about customers or being helpful to resolve issues or concerns.

They could not have worse wi-fi service. I lose internet every single Saturday afternoon. Every…read moresingle weekend! They do not offer microfiber in my area, yet they knocked on my door 2 years ago full of promises they have never delivered. They simple do not have the bandwidth to supply their customers, nor the modern technology to be competitive with their peers. Customer service is just waiting hours for useless overseas callbacks with the ingenious idea of restarting your router. Do this every few hours and sometimes you'll get internet for 20 minutes. Maybe they should stick to phones, this w-fi thing is way beyond them. Thank goodness I don't use their cell service. What is it two cups with a string?

Aside from the garbage internet air that never worked. They talked me into using them as a cell…read moreprovider. they said bundling was lower they said. My cell phone bill alone went from the 50 dollars I was paying with metro to 90 a month for one cell phone. these people are insane. They said oh it'll be 54 a month, I thought no big difference, let's see. my first months bill..120. They don't tell you about all the extra fees they add later. These people are a bunch of con men. They might as well be selling penny stocks screwing over average people.

Representative was very helpful…read more The store was clean. There is a sign in sheet so everyone is served in order of arrival. There is a good selection of products for sell. They are more geared toward new phones and plans. Good value compared to other main stream phone companies.

I was on someone else's account, and ended up taking my two lines and transferring them onto my own…read moreaccount. When this is done, they ONLY allow you to do it over the phone. After the transfer- My insurance was taken off not only my 2 devices but my girlfriend's 2 devices on the previous line as well. Att told me I couldn't have insurance because it has to be there from the first 30 days. This took 6- 1 to 2 hour phone calls to get straightened out. Then the next bill was extremely high at $220. I called Att and was told I would get a credit for the one month and that would bring it down to 180. The representative told me, " your next bill and the following ones after will be 130 plus taxes and fees. This mistake was due to you being on a 1 gb plan instead of unlimited. I promise this issue will never happen again. Fast forward a month. My bill is $812 I was still on the 1 gb plan and I have called over 15 times in the past month. I literally got hung up on 5 times and put on hold and they never came back 5 times.5 different times ATT tells me they are ,"creating a case" but can't tell me the case number because it takes 3 business days to generate. So when I call back they ask for a case number and I can't give it to them and they can't look it up. A rep told me a few days ago my bill will be $160. Perfect. But it's not updated on the account. And my bill is late and still showing I owe $710 . I cannot even begin to fathom how anyone can run a company with such horrible customer service. I've never seen anything so disorganized in my entire life. Go somewhere else Even if it's twice the cost I assure you that would be a great decision