I was promised internet service for $75/month using my own modem and router, which I made clear…read morefrom the beginning. Despite that, WOW! sent me their equipment anyway and started charging me for it. On top of that, they added a $5 "Service Protection Plan" I never agreed to or was even told about -- and then charged me an additional $10 self-activation fee even though I installed everything myself. When I called to fix the charges, I had to repeatedly tell them to remove things I never asked for. The bill came out to $95, not the $75 I agreed to, and nothing was properly explained upfront. This feels deceptive and dishonest. Be careful -- WOW! adds extra fees without clear consent and makes it difficult to get straightforward service. I do not recommend them to anyone.

I have been a WOW customer for about 10 years, yes early on I had many issues and was considering…read moreanother services. Within the last 2 years their service has improved with only slight interruptions.

Lazy that's what they are. Came in today to transfer a phone number to an older iPhone that needed…read morea SIM card. Worker told me she'd give me SIM card and I'd have to call some number to install it myself. I knew she was lying, but didn't feel like arguing with her. So I drove to a different Verizon and they did it for me. Like girl just go home if you're not going to do your job

In coming into this store, I was able to resolve the customer service issue I had relatively…read morequickly. In substance, Verizon offered me a good deal-misleading in the way it was implemented but still a pretty good deal. The coverage is still dodgy in the rural areas in this part of the country, but it is better than the company I switched from. It is important to have close access to a physical store to deal with technical issues, so I would come back again if I needed help.

Only company on earth that does not allow customer service reps to speak to their customers…read more Billing errors, interact with AI. See how that works out. Outage issues. Nah, AI thanks you for your patience and understanding. Run from this company. Many other providers that have humans and allow them to speak to you.

Horrible customer service experience. We have had them scheduled three times now for new service,…read moretook time off work and still don't have service. The third time the technician was a no-show with zero communication. They scheduled us for a 4th time without our consent when we will not be home. Customer service talks from a script and in circles, you can't get anything resolved with them. One of the worse customer experiences I've ever had!

Excellent service, great quote and was done promptly. I couldn't ask for anything more. I needed a…read morenew network drop in my home office, Martin gave me an honest assessment, laid out my options and prepared a fair quote within the same day. I wouldn't hesitate to use their service again.

From the owner: Stop dealing with slow Wi-Fi and lag. We specialize in professional Ethernet cable installation…read more(Cat6/Cat6a) and Starlink setup. Our technicians are CompTIA Network+ and Security+ certified to ensure peak performance. Click to save 10% on your first visit!

I highly recommend using Expert Installations! Fantastic customer service! It's so much better to…read moredeal with a real person instead of a large corporation!

From the owner: Expert Installations LLC is quickly becoming the #1 DIRECTV Dealer in the CSRA! Our mission is to…read moremake sure every customer we deal with knows just how important they really are. They are not just a number to us, and we want them to feel like they are not only a valued customer, but also a friend. As your local authorized DIRECTV dealer, we offer the very best in satellite TV packages with unbeatable value and local service. Call us today to cut the cable and we can set you up tomorrow with the best in television entertainment (next day install is subject to availability).

They could not have worse wi-fi service. I lose internet every single Saturday afternoon. Every…read moresingle weekend! They do not offer microfiber in my area, yet they knocked on my door 2 years ago full of promises they have never delivered. They simple do not have the bandwidth to supply their customers, nor the modern technology to be competitive with their peers. Customer service is just waiting hours for useless overseas callbacks with the ingenious idea of restarting your router. Do this every few hours and sometimes you'll get internet for 20 minutes. Maybe they should stick to phones, this w-fi thing is way beyond them. Thank goodness I don't use their cell service. What is it two cups with a string?

Aside from the garbage internet air that never worked. They talked me into using them as a cell…read moreprovider. they said bundling was lower they said. My cell phone bill alone went from the 50 dollars I was paying with metro to 90 a month for one cell phone. these people are insane. They said oh it'll be 54 a month, I thought no big difference, let's see. my first months bill..120. They don't tell you about all the extra fees they add later. These people are a bunch of con men. They might as well be selling penny stocks screwing over average people.

The only service associated with COMCAST is in the name service center. They are sorry at best…read more They can't seem to fix anything. Their system in Augusta , GA is very poor. Service is out more than it is on. No one at the local office will answer a telephone and they sure won't return a call. The local service center management is full of excuses and short on service. The only thing that seems to work with this rotten company is the auto pay system. Do yourself a great big favor and avoid these fools.

I had to give 1 star which is a stretch. I am on the phone with them still after 2.5 hours with no…read moreresolution. I have going through trouble shooting and resets 3 times so far and for last 20 minutes they are trying to schedule a technician. Tried to escalate and no response from the agents supervisor. It is not the agents fault. By the way, originally it was thought I had a bad tv box so I went to the store (excellent service) and got home and still does not work, so I called.