I was promised internet service for $75/month using my own modem and router, which I made clear…read morefrom the beginning. Despite that, WOW! sent me their equipment anyway and started charging me for it. On top of that, they added a $5 "Service Protection Plan" I never agreed to or was even told about -- and then charged me an additional $10 self-activation fee even though I installed everything myself. When I called to fix the charges, I had to repeatedly tell them to remove things I never asked for. The bill came out to $95, not the $75 I agreed to, and nothing was properly explained upfront. This feels deceptive and dishonest. Be careful -- WOW! adds extra fees without clear consent and makes it difficult to get straightforward service. I do not recommend them to anyone.

I have been a WOW customer for about 10 years, yes early on I had many issues and was considering…read moreanother services. Within the last 2 years their service has improved with only slight interruptions.

I'd give a zero if it was possible, got lured into trying a free trial of the home internet. Got…read morethe equipment relatively quickly, setup and figured out it did not meet my telecommuting needs and called to cancel the day after getting equipment. support person on the phone said the account was cancelled and emailed me a shipping label to return equipment. Mailed everything back tracking shows it was delivered in Texas and received by Tmobile. About a month later I get charged a $50 monthly charge, I call support and another person tells me the a ccount is cancelled and I'll be refunded the $50 that was accidentally charged. now several months later I get a collections notice saying I owe $87. after calling collections and no help from phone support at Tmobile I am instructed to drive to a physical store the kind in store rep. selfies my ID and has to call the Tmobile mothership for help, then puts me on the phone with another person who can't help at all and says they've put it in the system and I should get an email within 2 weeks but is completely unable to give me any documentation of the phone discussion at the time of this in store phone call. I am still waiting for any kind of update. i recommend running the other direction when it comes to Tmobile, I'm happy to update this when the issue is resolved, but I'm not optimistic based on experience so far.

Bad service rude employees because they not doing their job right that should be training the girl…read morewas on the phone all day she not supposed to that while working and she mess my sister new phone thank you

I used At&T for our business phones in 2005 then we changed to Time Warner. When they went to…read morecharter and raised my price we moved our business line to IP nextiva. From the start we had issues with quality. Our internet runs at 120 so it was not our internet. They would not set anything up for us. We always had to call in. Our lines for sale department would never call all phones at once, just would rotate from one phone to the other. We made a change to a local company, Strategic Business Systems. What a difference in quality. They did't try To sell me phones like other companies. They set up A test on the line for a week searching for problems. If you do not have problems they set you up with your own phones. John Russell came and completely set up our system including the situation. He then gave me the information to change it. I also have his number so any problems on how to do something, I just txt. My sales department rings all phones. Yeah! I need to brag on John, while he was here, he Straighten out the settings on our security cameras in ten minutes. I spent four days trying to fix them. I tried to pay him, but he would not take it. This is a fantastic local company that I completely recommend and trust.

From the owner: Specializing in: - Telephone Answering Systems &…read moreEquipment-Servicing - Windmills - Telephone Equipment & Systems - Telephone Equipment & Systems-Repair & Service - Telecommunications-Equipment & Supply