I was promised internet service for $75/month using my own modem and router, which I made clear…read morefrom the beginning. Despite that, WOW! sent me their equipment anyway and started charging me for it. On top of that, they added a $5 "Service Protection Plan" I never agreed to or was even told about -- and then charged me an additional $10 self-activation fee even though I installed everything myself. When I called to fix the charges, I had to repeatedly tell them to remove things I never asked for. The bill came out to $95, not the $75 I agreed to, and nothing was properly explained upfront. This feels deceptive and dishonest. Be careful -- WOW! adds extra fees without clear consent and makes it difficult to get straightforward service. I do not recommend them to anyone.

I have been a WOW customer for about 10 years, yes early on I had many issues and was considering…read moreanother services. Within the last 2 years their service has improved with only slight interruptions.

I gotta give these guys they're due. I came here trying to get a self activating kit, and as I was…read moreone of the first customers in line, I was seen immediately. Staff were excellent, getting the information they needed from me getting my equipment, and telling me what to do or who to call before sending me on my way. Guys, the entire process of setting up an account to walking out the door was less than 15 minutes! Unreal!!! The interior of the Xfinity store is really pretty. Technology from phones, to tablets to large flat screens line all the walls and rest on floor displays. People shopped, people opened accounts, people complained about bills, but for me it was an enjoyable experience. All cable sucks, and my parents have xfinity....it sucks. But so far the service here in augusta has yet to fail me. I know, give it time, but this review is being written shortly after setting things up (which also was an easy process) This store is located in a strip with shared parking. There really isn't an excuse for not finding parking here. It also helped that the apt I have is giving tenants free xfinity bundled into the rent, so free cable and WiFi is hard to beat when you combine it with great customer service. I'm not saying you should come here. I'm just saying that I came here and walked away happy, and I hope you do too!

Should not ever take this long to exchange an internet mode. This the worst way to do business I…read morehave ever see.

Verizon is crap. We have been customers for almost 13 years. I got a new phone which was a…read moreSamsung Galaxy Z Flip 7. First one was bad, so they replaced it with a refurbished Samsung Galaxy Z Flip 7. It arrived days later and guess what, same problems, skipping letters, putting the letter P into words, you have to hard press to get the letter to type, and several other issues. So I contact Verizon for the third time and I was told that sure the would send me a Samsung Galaxy S25 Ultra. That phone never arrived. I contact them again today and they are going to replace it with a Samsung Galaxy Z Flip 7 th as t (there is an example of what my phone does from just trying to type that). Anyhow I am getting a replacement with the same piece of crap phone refurbished. They tell me all about policy, yada yada. Well MY POLICY IS SIMPLE 1.) Treat a customer who has been a customer for 13 years like THEY MATTER! 2.) If a customer comes to you for a third time for the same issues, take good care of them and MAKE IT RIGHT. I certainly hope they do not send the same phone with the same problems. The customer service manager said I had no option other than to accept another REFURBISHED Galaxy Z Flip 7. Maybe it's time to see if TMobile or ATT.

They are hard to reach by phone and website. I needed to change my appointment due to an…read moreemergency. I couldn't do it online because it kept erroring out. Still can't get a person by phone. I was looking to switch carriers, but I guess it's a warning that the bad reviews are something to pay attention to.

Porsia was amazing--super attentive, understanding, and incredibly helpful. She went out of her way…read moreto make sure we were fully taken care of.

Sister-in-law bought a new phone. Seven of her apts would not open. She brought it to me, being…read moresomewhat tech savvy. Found out they were continously stopping. Called help desk. Walked thru their instruction (already did) but wouldn't work due to several apts you cannot delete. Informed to turn in for a replacement. No appointment necessary. Waited in line for about 20 minutes. Not bad in this day and time. Had several workers but only one was fixing phones. He was training an new employee (navy), but was no problem. They got the new phone, but instead of just letting me do the setup they ser it up for me (not offered to the sister-in-law). Overall, they did an excellent job.

I had a tech schedule today 2-5. I had confirmed that time. I even had a call this morning saying…read morethe tech would be here around 2. The tech came at 1215 and I was not here or available! And they never attempted to reschedule. I picked 2-5 for a reason!! Now they can't come until 7/3. I need it by Monday so they have screwed me majorly due to their error. I want this corrected and a tech here by Sunday at the latest. It is not my fault the tech did not honor my time I picked! Plus he claims he went to the office and they didn't know my name. That is not true. They know me well and know I was having this set up. Plus they verified it did not happen. Correct this ASAP!

The only service associated with COMCAST is in the name service center. They are sorry at best…read more They can't seem to fix anything. Their system in Augusta , GA is very poor. Service is out more than it is on. No one at the local office will answer a telephone and they sure won't return a call. The local service center management is full of excuses and short on service. The only thing that seems to work with this rotten company is the auto pay system. Do yourself a great big favor and avoid these fools.

I had to give 1 star which is a stretch. I am on the phone with them still after 2.5 hours with no…read moreresolution. I have going through trouble shooting and resets 3 times so far and for last 20 minutes they are trying to schedule a technician. Tried to escalate and no response from the agents supervisor. It is not the agents fault. By the way, originally it was thought I had a bad tv box so I went to the store (excellent service) and got home and still does not work, so I called.

They could not have worse wi-fi service. I lose internet every single Saturday afternoon. Every…read moresingle weekend! They do not offer microfiber in my area, yet they knocked on my door 2 years ago full of promises they have never delivered. They simple do not have the bandwidth to supply their customers, nor the modern technology to be competitive with their peers. Customer service is just waiting hours for useless overseas callbacks with the ingenious idea of restarting your router. Do this every few hours and sometimes you'll get internet for 20 minutes. Maybe they should stick to phones, this w-fi thing is way beyond them. Thank goodness I don't use their cell service. What is it two cups with a string?

Aside from the garbage internet air that never worked. They talked me into using them as a cell…read moreprovider. they said bundling was lower they said. My cell phone bill alone went from the 50 dollars I was paying with metro to 90 a month for one cell phone. these people are insane. They said oh it'll be 54 a month, I thought no big difference, let's see. my first months bill..120. They don't tell you about all the extra fees they add later. These people are a bunch of con men. They might as well be selling penny stocks screwing over average people.

Staffed by Local experts who protect regional organizations. They offer a full suite of security…read moremonitoring, SOC outsourcing, Incident Response, Forensic and Audit/ Assessment Services. Without question, the most thorough provider in the region.

Only company on earth that does not allow customer service reps to speak to their customers…read more Billing errors, interact with AI. See how that works out. Outage issues. Nah, AI thanks you for your patience and understanding. Run from this company. Many other providers that have humans and allow them to speak to you.

Horrible customer service experience. We have had them scheduled three times now for new service,…read moretook time off work and still don't have service. The third time the technician was a no-show with zero communication. They scheduled us for a 4th time without our consent when we will not be home. Customer service talks from a script and in circles, you can't get anything resolved with them. One of the worse customer experiences I've ever had!

I'd recommend avoiding this service at all costs. If you try it out, you'll definitely pay -- but…read morewhether you get what you pay for is anybody's guess. I signed up for DirecTV streaming via AT&T's internet service and was charged $65 in advance for a month. The website indicated DirecTV would send a device to attach to my television that would enable me to watch the service on my Smart TV. (It's an LG, and the DirecTV app can't be downloaded directly onto that brand.) The device never arrived. I was able to watch the streaming only on my iPhone or by using AirPlay to cast it onto my television. Needless to say, with the avalanche of streaming apps available, I don't need to pay DirecTV as an intermediary for that. After two calls to customer service over the space of a month, I was finally told that a) DirecTV had no record of a streaming device being ordered and that b) ordering one would require an additional $120 payment in addition to the $total 130 that I've already paid DirecTV for its useless "entertainment package." (Yes, DirecTV had no qualm about collecting an auto-payment for the second month of non-existent service, which it refused to refund.) The bottom line: Stay far, far away from this company. You can find better service almost anywhere else. And it's unlikely you'll find a company that cares LESS about keeping your business!

I have never had an issue with Directv. It always worked fine. Until now, I find that directv is…read morenothing but a waste of time. I was able to watch a Laker game before on a sports channel anytime with the package I had and now they are doing everything to block me from doing that as they said it is not in my area since I moved from Los Angeles to Augusta GA. I was able to continue to watch those games when I first moved here back in March til the end of the season but when the season started they blocked and continue to block them giving me a BS excuse about Lakers are not my regional game. My neighbors who are also from Los Angeles are able to watch Laker channel and the games with no issues whatsoever. I think Directv is not what as good as they claim to be. They also said they will never ever add chrome or Airplay whatsoever. I thought DIRECTV had better customer relations with their subscribers and was all about helping customer and all that, well I just saw another side of directv I had never seen before. Now I am definitely sure that they are no better then Time warner cable or Comcast. As a matter of fact I just categorized them in the same level or worse. You are paying a lot for peanuts and bad customer relations.