Porsia was amazing--super attentive, understanding, and incredibly helpful. She went out of her way to make sure we were fully taken care of. read more

Sister-in-law bought a new phone. Seven of her apts would not open. She brought it to me, being somewhat tech savvy. Found out they were continously stopping. Called help desk. Walked thru their instruction (already did) but wouldn't work due to several apts you cannot delete. Informed to turn in for a replacement. No appointment necessary. Waited in line for about 20 minutes. Not bad in this day and time. Had several workers but only one was fixing phones. He was training an new employee (navy), but was no problem. They got the new phone, but instead of just letting me do the setup they ser it up for me (not offered to the sister-in-law). Overall, they did an excellent job. read more

I discovered the cellular data feature on my iPad conveniently stopped working while I was at the airport. Before making my connecting flight I sat on the phone with Verizon's tech support and it was the most frustrating experience ever. Instead of listening to my issue the gentleman insisted on taking me through a series of loosely related troubleshooting actions ( I get it he had to.. it was still frustrating). He then transfers me to a "tier two" tech support member who ended up NOT being tier two and took me through the same exact steps. By this time I had to board my flight home. What does this have to do with the Evans store? When I landed, I drove straight to the Verizon store, explained what was going on to Eric and LITERALLY within 10 minutes I had a new SIM card, a functioning iPad and was back in my vehicle headed home. He was very friendly, helpful and LISTENED! Give that man a raise! read more

I'm writing this review in regard to my experience with transferring my line from my dad's Verizon account to my own. Around a month ago we had come to this location in order to do just that, however when I spoke with a representative I was informed that they do not initiate transfers of service in person and that I would have to do it online or over the phone. I had insisted that I would prefer to do it in person, but the representative refused to provide that service and claimed that this was consistent with Verizon's policy. Over the course of the past month I had attempted multiple times to transfer my service online and over the phone, with multiple phone calls lasting over an hour. I had experience multiple issues with completing the transfer, with the most common explanation for said issues going along the lines of "We were unable to connect to the server, please try again later." To clarify, I wanted to not only transfer my service to my account, but I wanted to change the service from an old LTE plan to the 5G Start plan. I believe this was the root cause of the issues I was encountering with this system, but it could also have been another issue entirely. Eventually I was able to initiate a transfer yesterday afternoon with the help of a representative over the phone, and they informed me that the call would disconnect and I was instructed to power cycle my phone in order to complete my transfer. After power cycling my phone my LTE service was cut, but the 5G service that was tied to my E-SIM did not work, and I was left without service. I needed to drive to a Verizon store in order to complete the transfer, which ended up being a separate location from this one. Eventually I was issued a physical SIM and my service was running on my phone again. That being said I was left completely unsatisfied with the service at this location. The representative at this location flat out, and adamantly refused to provide me service and insisted that I do it over the phone instead. Talking to another representative on the phone, it does not seem like the behavior of the representative at this location was consistent with Verizon's policies, and it led me to attempt to use a very flawed service online and over the phone that lasted over a MONTH, where if I had been allowed to do it in person at this location, it would have taken a matter of minutes to perform. I cannot understand why the representative at this location would refuse service to me. Maybe they thought their time was better spent serving new customers who were interested in purchasing a phone and data plan, but it certainly was not with a customer who was interested in sticking with Verizon. To me, this is completely unacceptable, and it has left me to be VERY UNSATISFIED. Under no circumstance should you ever refuse service to a customer when you have every capability to assist them in favor of having the customer attempt to serve themselves utilizing a flawed online system. With all that being said I have two suggestions. If refusing service to a customer in this manner is consistent with Verizon's policies, this needs to be changed as soon as possible. If refusing service to a customer in this manner is NOT consistent with Verizon's policies, all representatives that are associated with this location need to receive remedial training in order to ensure that they are accurately practicing Verizon's policies. This is by and large my worst experience with customer service with any company to date, and I hope for the sake of Verizon as a company that this review is analyzed and the proper changes are made to ensure that something like this never happens to another customer. read more

I wanted to review Verizon after my visit there this morning because after reviewing the previous reviews, there was a theme. So along with some of the previous concerns, here are mine. First after reading all of the reviews, I can easily say that things have changed from the last yelp review. At least in my mind. Access and overall store appearance -Very busy! The people who were working there, were helping everyone. I was more than impressed of how quickly and very professional ALL the staff were. Length of wait-I was immediately met when I entered the building by a young man who Logged me in. He asked what I needed and this helped expedite me to the right person. I waited probably a total of 15 minutes before I did see someone. However the young man who logged me in kept me informed all along the way. Telling me there were two people ahead of me, then I was the next one. So I felt like I was being assisted on. Staff and their Receptiveness: Extremely Professional and all were smiles and seemed very happy to be there. Positive attitudes! I originally came in with a problem with my Blackberry and with the age of my Blackberry I was willing to look at new ones. I think the ONLY negative about this store is that everyone says that they do not know how to use a blackberry because they do not make them anymore. I do understand the old technology, but the platforms are the same. One young man did assist me with that, and after trying, I figured I would have just as good of chance of moving any pictures as he could. "Joe" was very helpful with my blackberry as well as extremely knowledgeable about the new phones and plans that I may be interested in. I told him I would research some of the phones and probably come back. He gave me his card and later that afternoon, I did come back and got a new phone. Overall Experience with This Verizon - Exceptional! I think things have changed or this was a great day for this business, because I saw nothing that any of the reviewers saw. read more

I was told the wait time would be 20 minutes and we waited over an hour and thirty minutes for mediocre service. The way they have their check-in system set up sucks, expect long wait times and meh service. read more

Absolute worst customer service ever. Was told I could exchange my case because it was past the date to return it. so I picked another case and because one of the employees obviously didn't put the case in the inventory I was told she could see if another store has it. Instead of trying to figure out how to work it out for me. Then got an attitude when asked to speak to the manager. read more

I couldn't be happier with the service I received from Christopher at Verizon. He was prompt, courteous and extremely knowledgeable. My phone had finally hit the skids and Christopher walked me through the entire process with patience. Would definitely use him again when I need to upgrade. read more

Worst Possible Experience!!!! Lies, cheats, and steals! I was rushed through the process as was the solutions specialist. I was given the wrong phones, but the correct accessories. I still haven't received a receipt or copy of the contract. When I returned the next day, a solutions specialist lied saying he was the manager and was going to charge me to correct their mistake, then refused to help me at all. After speaking with corporate customer service, I drove across town where there were other upset customers from the Evans location. The other location took care of the issues that Evans would not. I will say that Verizon has made it right in the end and recognized the extreme failure and management at the Evans location. If you want honest customer service, DO NOT GO TO THIS STORE, drive over to the location on Robert C Daniel. read more

This store is Awesome, Travis helped me over the phone with some technical questions and was very knowledgable and assured me of my Note 9 purchase for my wife and I. We have been Verizon clients for many years and have for this reason stayed with them. Verizon simply offers the best service, products and especially client relations compared to various other carriers i have used in the past. read more

Absolute worst experience with cell phone carrier customer service. I confessed I was not a techy, however, Sonia continued to speak to me as if I was inept. Is this possibly due to on line purchase of phone - no commission = no interest in customer? Except to ask "would you like any accessories?" Other than that, no information about return policy... taking out phone. Only a bag handed to me and continued reference to tutorial and cloud for more information. My previous service, T-Mobile, always took time out, answered questions without giving vibe that I was unwelcomed. Bottom line: Don't go here if you enjoy good ol' customer service. Thinking about returning phone because of this and returning to T-Mobile. read more

The staff here took over AN HOUR to do a simple android to iPhone exchange. I'll spare the long paragraphs of details, but the staff was rude and what was supposed to be "a quick process" as they called it, took just way too long. An hour of my off day was wasted, just really annoyed. There was no need at all for that to take an hour. That should be MAX a 15-20 min process. My husband and I will never be going back to this location. (This was our 3rd bad experience here). read more

Worst customer service I have ever experienced. The sales associate had no idea what she was doing! She was shady and would not answer my questions fully because she didn't know the answers. Hopefully someone gets that under control. read more

Needed shattered screen fixed on my iPhone. My service is with verizon. It was a 15 minute wait before anyone asked me to sign in. I was asked if I had insurance I said I didn't know -they looked it up & said I didn't. They offered to up sell me insurance, I declined. THEN I found out they don't even fix broken screens on sight. What the heck? Waste of time. read more

I recently moved to Augusta. I needed fast speed wireless Internet. I walked into a Verizon store to find out what they had available. I explained to them that I was new to town and needed Internet to look for a place to live, find furniture etc. I also told them that the Internet was my only source of entertainment. The sales person said she had the best option for me and told me about the tablet that would give me Internet anywhere; not only via the tablet but I could connect my computer to it (hotspot/tethering). It sounded good, exactly what I needed. She said the Samsung was the better brand so I went for it ($200). She said I would be paying $50 a month for 6G and that should be more than enough for what I need (browsing the Internet and occasionally watching YouTube). I told her that I use the Internet a lot and never watch TV. She assured me it was enough for the whole month. I asked repeatedly about the return policy in case it didn't work for me or the speed was not fast enough. She said I have to pay $70 re-stocking fee. I wasn't happy to hear that but at least I knew what to expect. After spending two hours at the store I walked out happy. I thought I had a good deal but the happiness didn't last for too long. 5 days later I got an email from Verizon warning me that I have used up all the data. I couldn't believe it. I called the sales person but she wasn't at work so waited another day. I took the tablet to the store the next day and waited 30 minutes before getting help. The same sales person finally came and suggested that I return it because she didn't want me to be in the same situation again. She said it over and over that I shouldn't have ran out of data if I was only looking for furniture or reading articles and since I have used hotspot she has no way to know why this has happened. I paid the $70 re-stocking fee and got a better deal with Comcast. 5 days later I got a bill from Verizon for $95. I called the customer service and after 20 minutes I got connect to a representative who said "sorry you went through this but you have to pay the fee". I asked to talk to a manager he said there wasn't one available. I asked if the manager could call me he said he will add a note but cannot promise. Sure, no one called. I called again today. I asked the representative to connect me to a manager she said ok but put me on hold for 15 minutes. I called again and finally got connected and found out that the bill was actually $134 and not $95. It was explained to me that I had gone over 6G data; hence the higher bill. After arguing I ended up paying $109. I think it is very dishonest not tell everything about the return policy to a customer. If I had known I would be charged for the data within the 14 days (the time period that you could return) I would have thought about it a second time and probably never gotten the tablet. I would have definitely asked around and did some research. So I paid $180 for browsing the net for 5 days. If this is not a rip off what is? read more

This Verizon is the one of the worst Verizon's in Augusta! DO NOT go here. It's not worth your time. The customer service is the WORST! If you go here be prepare to yell because they are literally the dumbest and the rudest people! I repeat myself DO NOT enter this establishment! And this is based off of ONE call with a simple yes or no question. read more

It's the manager that makes this a very unpleasant experience. I believe his name is Brian. I spent two hours in the store and he never smiled once that I saw. I had a issue that was significant and he had no observable social relational skills. He justified before listening, did not introduce himself to me and when I calmly began to explain which included part of my story being my mom in the ICU, he had no eye contact and instead of listening just got on the computer and finally just walked away when another CS person came to see if he could help. At that point I was in tears... I had just spent two hour the day before on the phone with CS on the 1-800 number. The CS representative who came to my aid was gentle, caring and did problem solving. He had many more skills than the manager. I will never go into this store again. I feel sorry for his staff. I do not think this what Verizon is wanting . Very disappointing. read more