The wait time is horrible. You need to either put more staff on site or work on the agility of your…read moreemployees. I walked in 30 minutes ago and I'm still waiting.

Went in to add a phone. The specialists were courteous acknowledging me upon entering as they were…read moreall helping someone. They were very helpful and knowledgeable once it was my turn. Unfortunately, through no fault of theirs, I was not able to do what I came for. Nonetheless, they were professional, quick and pleasant.

Verizon is crap. We have been customers for almost 13 years. I got a new phone which was a…read moreSamsung Galaxy Z Flip 7. First one was bad, so they replaced it with a refurbished Samsung Galaxy Z Flip 7. It arrived days later and guess what, same problems, skipping letters, putting the letter P into words, you have to hard press to get the letter to type, and several other issues. So I contact Verizon for the third time and I was told that sure the would send me a Samsung Galaxy S25 Ultra. That phone never arrived. I contact them again today and they are going to replace it with a Samsung Galaxy Z Flip 7 th as t (there is an example of what my phone does from just trying to type that). Anyhow I am getting a replacement with the same piece of crap phone refurbished. They tell me all about policy, yada yada. Well MY POLICY IS SIMPLE 1.) Treat a customer who has been a customer for 13 years like THEY MATTER! 2.) If a customer comes to you for a third time for the same issues, take good care of them and MAKE IT RIGHT. I certainly hope they do not send the same phone with the same problems. The customer service manager said I had no option other than to accept another REFURBISHED Galaxy Z Flip 7. Maybe it's time to see if TMobile or ATT.

They are hard to reach by phone and website. I needed to change my appointment due to an…read moreemergency. I couldn't do it online because it kept erroring out. Still can't get a person by phone. I was looking to switch carriers, but I guess it's a warning that the bad reviews are something to pay attention to.

This is AT&T store wouldn't help me with anything They…read moredon't know how to help customers with anything I will not return here I don't recommend this store !!!!!!!!!!!!!!!!! There internet doesn't work as good as they advertised

I know the store sometimes gets a bad rap, but I've had great results in the store. The last time I…read morewalked in there I dealt with a woman named Michaela. She was absolutely fantastic. I really wanted to upgrade to the new iPhone 17 Pro Max, but it really doesn't make sense and she talked me out of it. I also had an Apple Watch well three of them that were connected to an old phone and the wrong watch and I needed it reconnected to a new phone. She spent all the time with me that I needed to get out working she made sure it was working took her time we chatted. She was absolutely brilliant and had other people waiting but she took her time and worked with me. She was great thank you Michaela. It was great working with you.

I'd give a zero if it was possible, got lured into trying a free trial of the home internet. Got…read morethe equipment relatively quickly, setup and figured out it did not meet my telecommuting needs and called to cancel the day after getting equipment. support person on the phone said the account was cancelled and emailed me a shipping label to return equipment. Mailed everything back tracking shows it was delivered in Texas and received by Tmobile. About a month later I get charged a $50 monthly charge, I call support and another person tells me the a ccount is cancelled and I'll be refunded the $50 that was accidentally charged. now several months later I get a collections notice saying I owe $87. after calling collections and no help from phone support at Tmobile I am instructed to drive to a physical store the kind in store rep. selfies my ID and has to call the Tmobile mothership for help, then puts me on the phone with another person who can't help at all and says they've put it in the system and I should get an email within 2 weeks but is completely unable to give me any documentation of the phone discussion at the time of this in store phone call. I am still waiting for any kind of update. i recommend running the other direction when it comes to Tmobile, I'm happy to update this when the issue is resolved, but I'm not optimistic based on experience so far.

Bad service rude employees because they not doing their job right that should be training the girl…read morewas on the phone all day she not supposed to that while working and she mess my sister new phone thank you