I don't go giving 5 stars unless the business was so good that I would recommend it to anyone who'll listen. And the way customer service is now days you're lucky to get a thank you from people working cash registers. BUT our experience with Q(Quandarius) was outstanding! He works on Tuesdays, so if you're looking for a new phone or any sort of help, I highly recommend you ask for "Q". My mother has a neighbor that she's been friends with for about 30 years. They are both Korean. My mom speaks perfect English and used to be a translator for court hearings and whenever there's a language barrier, she would get called to help. Well, 3 years ago she had a stroke and barely speaks now. So her neighbor has always relied on her to help when there's a legal matter or something important. She speaks broken English and at times might not understand certain phrases. She's also kind of a hermit. And the whole Covid thing just made her stay home more. She had a Verizon account for many years and an old phone she wanted to upgrade. I say "had" because for a little over 2 weeks she was with AT&T(which she should've never went there) who couldn't understand a word coming out of her mouth and sold her a $700+ Motorola phone that was a prepay when what should've happened was her going to Verizon instead. Did I mention she's almost 80 yrs old? Sometimes she gets confused. So I can't place any blame on AT&T or the fact that she kept the phone a few days too long to get reimbursed. Just so you know, AT&T has some rude people working. The woman that greets people wasn't friendly and that was our first start. I agreed to help our neighbor to re-establish her Verizon account and go home with a cell phone she could use. And so after leaving AT&T and finding out she just lost her money for that prepaid crap, I thought we were doomed. The AT&T store is in front of the mall and the mall is where the Verizon store is located. We met Q and he tried his best to get us up and going, but we ended up having to leave and come back because the neighbor didn't know her account number and she had another phone to bring and get credit for. When we get back, Q was waiting for us and our neighbor got the Mother's Day bundle package. She bought the Google 7 Pro and a watch for less than $600. After getting stuck on a question for the IDme military discount, we decide to go home and finish but was so frustrated my brain hurt. I'm used to an iPhone and that pixel phone is sensitive and after accidentally losing everything I worked on, I just gave up and decided we should go back and let the professionals handle that part and we can be done messing with it. And that's exactly what we did. A pretty brunette helped us and she was very helpful and not bothered with having to help. Customer service there was outstanding and my neighbor is very happy now. read more

Never have phones! Always an issue! No one is accomidating! I literally dread going here

Awesome Awesome Awesome service from Brittney Rodriguez and Corey!!! They were very patient while working on getting my text messages switched over from my android to my apple phone, we all know the headache that can be. But they stayed on it until it was done and did it all with service and a smile!!! And Mrs. Rodriguez knows her stuff on these phones!!! Thank you both so much!!! read more

After a disappointing trip to another retailer, I went into the mall and into the Verizon Store. There an employee met me, showed me all the options and fully explained the features. He downloaded my data to the new phone, transferred the SIM card, got it working and tested it. Then wiped my old phone and made sure it was clean. Walked away with a new working phone. This store and its employees stood out in a very positive contrast. read more

Maurice was AMAZING!! Super knowledgeable and friendly. He got me what I wanted, saved me some money and did it in a timely manner!! We were visiting from our of town and our experience was top notch! read more

I went in here and asked if they had the 64 g Iphone 6 in space grey. I was told they had plenty. They had no one taking down names but I sat down beside the only other person I see waiting then another couple comes in and sure enough the sales associate gets them next. So I wait another 10 -15 minutes. When they get me seated at a desk to help me they take 20 more minutes to get back to me (they were busy so I would not have minded if I could have gotten what I came for). They finally get to me and when I again state what I want the guy says they just sold out of them to the customers ahead of me. Unbelievable. I wasted a bunch of time before going to work for nothing. read more

I went there yesterday because my phone kept losing my home WiFi...all the guy wanted to do was sell me a new $800 phone. He then proceeded to do a hard reset my phone without asking me if any of my info was backed up! He lost everything in my phone, some of which I could reload via my gmail but lots of photos and info was lost. I was furious but thought perhaps there was some way to retrieve that info once I got home. Nope...and unfortunately the back up I thought was happening thru another program failed me. This guy at this Verizon location should not have just gone ahead and reset my phone. All he really wanted to do was sell me something, new phone, new security system. Ummm, yeah, NO. Not interested. Now I am in the process of trying to put my phone back to the way it was before I put it in his hands. What a waste of over an hour's time and more spent trying reload stuff. read more