Is it really that hard to be nice in the morning? Disappointing service but what I ordered was…read moregreat. Improve service please

I'm disappointed in the management of this store. I have witnessed the manager's behavior a number…read moreof times and feel I need to finally say something. The manager publicly berates and talks down to his employees in front of customers. He creates a hostile environment for everyone who is in the store. I will drive 20 minutes off island rather than support this store any longer.

This is not meant for the actual store, but for Cricket in general. They cancelled my service when…read moreI asked for it to be suspended. They then told me it would be a $55 reconnection fee to restore my service. They made me speak to about 5 different people spending over 4 hours of my time over my phone. I had already paid for the month, but they wanted me to pay again!!!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Hilton Head Island store today.

I'm genuinely confused about how this T‑Mobile location is still operating. During my first visit,…read morethe only Spanish‑speaking employee seemed to be in a rush for his break and did not bother to assist my mother. I had to translate for her, and thankfully another gentleman stepped in and helped us. He apologized for the inconvenience, processed our internet box return, and explained how to cancel our home internet through customer service. The entire interaction took less than ten minutes; ten minutes the first employee could have easily spared before going on break. Had I been working there, I would have helped. Customer service later informed us that we needed a 6-15‑digit PIN, which we were never given or informed about. So, I went back. When I told one of the workers that customer service wanted to speak with them directly to bypass the PIN and cancel the service, he acted unprofessionally, more focused on finding his AirPods than helping. He insisted the conversation had to be "private," which I've never experienced at any phone company and honestly found strange. He then suggested changing the PIN instead, claiming it would take effect immediately; it didn't. Customer service asked me to go back inside again (third time) so they could speak with the employee directly, just like they originally requested. At this point, it was clear he simply didn't want to do his job. The attitude and lack of professionalism from the employees at this location are unacceptable. I've also witnessed other customers expressing frustration because staff were not transparent about what they were signing up for. Based on my experience, I would not recommend this T‑Mobile location to anyone.

Had an issue with phone. Visiting from Michigan. Store opened at 10AM.. got there at 10:30 doors…read morewere locked and no one inside. Other customers also were coming and pulling on the locked door! Had to drive a half hour to the kiosk at Sam's Club and guy was able to correct the issue!!