Erin is THE best sales rep, ever. She goes above and before to ensure she earns your business…read more Please don't waste your time paying others and having to beg them too in order to get what you want and deserve in quality products. Southern Bath & Kitchen is THE best in the Savannah and low country area.

Yesterday we were scouring town on a good deal for a washer/dryer set. If you're on a budget, I…read morewould recommend these guys. They carry a variety of new and used appliances. Their inventory changes weekly and the staff is quite friendly. They also offer delivery of anything you choose at their location. While we did not ultimately purchase our set from here, if you're on a budget or need a quick fix, it's worth sticking your head in the door.

just moved here. ordered a washer and dryer set for over $600 on Saturday 6/17/23 asked for…read moredelivery and install and paid that too. they told us movers would require a $20 or $30 tip. we agreed and were told it would be delivered Tuesday 6/20/23. They called Tuesday morning at 9am saying they won't deliver since it's raining and would be delivered the following day.. it's been raining the whole time since we got here but always clears up in the afternoon. that's what happened Tuesday as well 12pm it was clear. called this morning around 11am and asked if it will be delivered today 6/21/23 as promised and she told me they'd call 30min-1hr before. it is now 4:25 no call. tried to call them and it goes straight to voicemail. Absolutely Terrible. No washer or dryer for a week and out of over $600.. DO NOT BUY FROM HERE!!!

Great deal, good folks…read more We moved into our new place and needed a dryer. We visited their showroom. No frills, but good used washers and dryers at fair prices. Especially considering the 60 day warranty on their products. When they came to deliver and install Michael and Zack called in advance, showed up when they said they would be there. They even replaced the plug in the back of the dryer to make it work with our house. The whole install was quick and clean.

Let me start by saying that the employees at the front desk have been pleasant, courteous, and…read morehelpful throughout this experience. Unfortunately, my issue has been with the owner and how this situation has been handled. After purchasing a washing machine, I decided the $120 delivery fee was not within my budget, so I borrowed a truck and transported the machine home. After setting it up, I immediately noticed that the bulk cycle was not working. While that was not a major concern for me, I then tried the normal wash cycle and discovered that the machine was extremely loud. I had to close the laundry room door because of the noise. More importantly, the spin cycle was not properly spinning the clothes out. As a result, my clothes were coming out excessively wet, and I had to run them through my dryer three times just to get them completely dry. I contacted the store, explained the issues, and advised them that I would bring the machine back as soon as I could secure another truck. Approximately a week later, I returned the washing machine. I subsequently received a call from the owner stating that the machine had been repaired. When I went to pick it up, I specifically asked whether all of the issues I had reported had been addressed. I was reassured that they had been. I brought the machine home, set it up again, and unfortunately, the spin cycle was still not working properly. I stopped by the store and informed the employees of the continued issue. I was told that the owner might be able to swap the machine out. I returned the machine to the store once again. A few days later, I called for an update and was told by the owner that they were still looking at it. Later that same week, I called again and received the same response. The following week, I received a call stating that the motherboard had been replaced and that the machine was ready for pickup. I picked it up, brought it home, and tested it again. Although the spin cycle has improved somewhat, it is still not functioning the way it should. At this point, I have had to transport the machine back and forth multiple times, spend additional time dealing with repairs, and repeatedly test a machine that I purchased expecting it to be in working condition. The most frustrating part is that I have repeatedly explained the same problem and have been told that it was fixed, only to bring it home and discover that the issue remains. I understand that used appliances can sometimes have mechanical issues, but I believe that once a customer has brought the same problem to your attention multiple times, there should be a reasonable effort to resolve the issue permanently rather than continuing to send the customer home with the same defective equipment.

Awful. If I could give a negative rating I would. We have a…read moreGE washing machine that is 6 years old. We paid them based on what the tech said was wrong, but that wasn't the problem. Then they disappeared. They won't do something as simple as return a phone call. I don't recommend them at all.

Had Pooler Appliance service a ~five year old GE fridge in January 2025 for close to $400. In June…read more2025, the same issue reoccurred. I have left there voicemails over three weekdays with no response. I would think that if someone calls and is in jeopardy of losing all of the food in the fridge, they would care enough to respond. While the two techs were here in January, I had them troubleshoot a microwave. The lead tech said he would get back to me in a couple days. That was in January. Still waiting. I cannot recommend Pooler Appliance.

Our hood vent stopped working after 10 years. They sent out a repairman ($150 to show up) who said…read morethat the repair would cost almost as much as a replacement. So we bought the replacement. We scheduled their RECOMMENDED installer to install it as well as vent the hood to the outside. It was on an exterior stucco wall and had never been vented to the outdoors. The installer is named Rodney Cooper--stay as far away from him as you can. He replaced the vent (2 people 1.5 hours with NO electrical work) and then had trouble drilling to the outside. He asked for $2650.00 after doing half the job. My fault for not asking for an estimate beforehand. This was an insane amount for the amount of work he did. And he wouldn't communicate with me when we were both in my house, after I expressly asked him to do so--instead he repeatedly called my husband who was out of town and at Urgent Care for a medical issue. Cooper left without letting me know what the plan was to finish the job. I subsequently called 2 other installers who said the job should have been well under $1000. (one said $550-$650, less if it took less time than he estimated) Now I see Livingoods' response, telling me that it's my fault for not getting an estimate, which I acknowledged above, and that he doesn't know Mr. Cooper's rates. That is unacceptable, since they recommended him. He does not address if $2650 was a reasonable fee for installing a $900 vent. We told Mr, Cooper that there had been a window (since removed) behind the cooktop, and he had told my husband that he had architectural experience, he should have known that there was a 'header' above every window, and his sub tried to drill through the header, where Cooper had determined was the best location. I know that I should have asked for an estimate, but I never expected Livingoods to recommend someone who would charge that much for such a small job. Again, I don't really have an issue with Livingoods, but I do have a SERIOUS COMPLAINT against their preferred installer, Rodney Cooper. Furthermore, Mr Cooper told me not to pay the sub, but to pay him instead, and that I would get a $50 discount if he didn't have to write an invoice. If I am the only person who has complained about Cooper's charges, I am truly surprised.

I wont go into the quality of the fridgidare side by side ( I give it a 1 out of 10). Its a…read morereplacement for the first one we bought, and it was defective. The noice problem we have is intermittent and thus, very hard to diagnose. You; can hear the noise anywhere in the house, and the unit is in the garage. Not the fault of Living Goods. Service is problematic. When you call for service, its AI driven. You call to set a date and you have to celar your calendar for that entire day because you wont know until the day before, what time they will be there. So, another lost day. 2 out of the first 2 deliveries were damaged. the third, the wrong product was delivered. YES, they try and make good with extended warranties ( worth their weight in sh.....) and help with delivery costs. Another ticked off ex customer.

Order was placed 11.13.2025 by our builder (over$8,000). On 12.02.25 both Livinggoods and Lowes…read morehas exact same refrigerator advertised for $100.00 less. I called and asked what is need for the price match guarantee. Was told it does not apply to builders however their website has a long list of "Our Price Match Guarantee does not apply to" and nowhere does it list builders. Would not recommend this company.

Lucas serviced my dishwasher that had stopped working. He was very detailed oriented and thorough…read morein fixing the issue and provided tips on how I can get better performance from my machine. I am new to the area, he helped to educate me on the water type and precautions to take in my other appliances that use water. He was conscientious in cleaning up any mess from the repair. Friendly and personable, especially considering that I was the last stop of the day, it was late and he had had a long day. Very pleased.

Sammy's Appliance did some work for us on a refrigerator. He scheduled our appointment in great…read moretiming, figured out the issue, informed us of next steps and conducted the repair in great timing. We will definitely reach out in the future for other appliance needs. I highly recommend his services.

From the owner: Sammy’s Appliance LLCread more

When Mr. Appliance steals from customers and attempts to rewrite history...... Do not use them…read moreever! I openly share my response to them. Shannon, your response completely ignores the primary reason I called for service. The door flap was only one part of the problem. From the very beginning, I made it clear that the ice maker and water dispenser were not working. Your technician, Daniel, and your company both stated those issues would not function unless the door flap sealed properly. I relied on that guidance. Attempting to rewrite the narrative is unprofessional and dishonest. I paid for the door flap repair without issue. It was replaced, and it does seal. However, the ice maker and water dispenser--the original issues I called about--remain completely unresolved. Do not tell me I did not ask for 4 issues to be resolved when I first contacted you. After three service visits, your company has still failed to fix the problem. Instead, I've been left with a refrigerator full of visible tape, patchwork, and what can only be described as unprofessional "band-aid" fixes. This is not acceptable by any reasonable standard of appliance repair. Even more concerning, I have written text messages from your own technician admitting they do not know how to fix the issue or even why it was continuing to happen. I was told to put it in the garage and buy a new one to avoid spending more money with your company! And yes, be assured I will be posting those messages on Yelp, Google, the BBB and all social media platforms. Yet I was still charged again on a follow-up visit for work that was never completed successfully in the first place. So again, do not rewrite history to avoid accountability for ineptness and a failure to understand how to properly fix appliance issues. If you don't have trained technicians or specialize in a brand, don't send them to customers homes. People want to trust in you and now see what they can't. By the third visit, your team resorted to placing silver tape throughout the interior and filter area of my refrigerator. You have now caused more issues by doing this and I absolutely intend to hold your company accountable. That is not a repair--it's negligence. At this point, this is no longer just about poor service. This reflects a pattern of incompetence, misrepresentation, and improper billing. You charged for a solution you did not deliver, failed repeatedly to diagnose the issue, and left my appliance in an unacceptable condition. And your technician agreed and specifically stated he did not know why it was happening, yet continued to come back with a second technician who also had no idea what to do so they slapped some tape all throughout the inside and called it a day. Are you serious? Shame on you. You've had multiple opportunities to correct this and chose not to. I will continue to publicly document this experience, including technician statements and text and photos, so others are fully aware of how your company operates. Every review site, all of social media and the BBB. We treat people with trust and respect and what you have done to my family is disgusting. You should seriously reconsider how you handle situations like this, because this level of service is indefensible. But you go ahead and keep the money "for now", since that is what matters most to you. Let's see if it is worth it when I am finished with making sure this experience with all of the photos and text messages from your of technicians back up exactly what I am saying. Disgusting and shameful.

A huge THANK YOU to Brian, Moha, Shannon, and Shelli for your perseverance in fixing our BlueStar…read morestove after a fire. From troubleshooting the complex wiring of the stove to working with the manufacturer to get the parts, this was a complex repair. We are thrilled to use our kitchen again! And if we need further repairs, we will be sure to call you again. Thank you!

just walked out of your store. The service was zero. We were in the store 20 minutes before the…read moregirl in the pink sweater walked out. She did not even attempt to help us. Another lady walked in much later and she was talking to her about tubs. We finally left after 45 minutes with no help. She didn't even say a word when we left. Absolutely terrible service! Do not waste your time going here!

Wow, everyone was amazing from the Sales staff to the delivery team. High quality products at…read morecompetitive prices. Sales staff was highly professional and had a great depth of knowledge of products. Fantastic experience all the way!!