Kara was able to fit me in very quickly, but that's the only thing positive about my experience…read more All I needed was to have a dress hemmed, and now my expensive dress is ruined. She cut off the excess material, flipped up about 1/4 inch, and sewed it on a machine, just as you would sew a seam. The stitches are too tight, and the dress no longer falls gracefully to the floor. The bottom of the dress is already turning up, and the dress is truly a disaster. I'm searching for another seamstress to see if it can be repaired, but I seriously doubt it. The event I'm going to is in less than a week, and I'm afraid I won't be able to attend because I won't have a dress. I'm more than disappointed; I'm irate.

From the owner: At Altered Reality, we believe that true style lies in the details. Founded and led by an expert…read moredesigner, stylist, and tailor, Altered Reality focuses on crafting unique, personalized looks through precision tailoring and thoughtful design. With a deep understanding of fit, fabric, and fashion, we specialize in transforming garments to reflect individual style and enhance confidence. Every piece is tailored to perfection, blending creativity and expertise to create a look that is uniquely yours

THEIR "REPAIR" RUINED MY SOFA UPHOLSTERY! DON'T GO HERE!…read more The upholstery on my sofa detaches and is machine washable. I tore it while putting it back on. I asked them sew a similar fabric on the UNDERSIDE to reinforce it and keep it from ripping more. Didn't need to be perfect, I knew the tear itself could not be sewn together but patching and stitching the underside could mitigate the damage. I came to pick it up and BOTH SIDES were covered in a fabric patch that's not even a close match! I was told that there wasn't a way to reinforce it from the underside so they just did both. Even if that were true (it's not), why did no one call me FIRST and tell me the work I requested and paid for wasn't possible? This is a very basic ask of a professional tailor, it's unbelievable they got it so wrong! This patch is so much worse than the original tear. The sofa was custom made in Japan and is a one of a kind piece. Pics of the tear and what they did to it. The pics of the denim repair is an example of what I asked them to do.

I had two expensive formal gowns cleaned at this establishment. Done within a week and the looked…read moregreat! Exactly what I was expecting.

Received great service, with a quick turnaround time, does amazing alterations to jeans.read more

They were fast, affordable, and kind. Strongly recommend. I needed a quick turnaround and they were…read morevery accommodating.

Amazing work! It's also done in a timely manner (as long as you get it to them in a timely manner.)…read more Great customer service and awesome atmosphere. Their love for their work is definitely evident. With 3 growing boys they definitely are my go to! I'm able to get all their suits through all 3 boys!

I wish I could give more stars!! I went in about 10 days before my wedding in a panic because I…read moreordered my dress online and it was way too big. She fitted me a few times in different places until it was perfect, she was so excited for me and just wanted me to feel beautiful on my wedding day. She got finished with my dress a day earlier than expected, when I came to pick it up we were both thrilled with how the dress fit! She even wrote my fiancé and I a sweet congratulations card for as long as I live in the surrounding area I will never go anywhere else with my alteration needs! They provided INCREDIBLE service, above and beyond! I am so so happy I chose to come here!!

My husband brought some pants here to be hemmed. The lead time is about a week. $16.95 to do it…read more The guy didn't even have him try them on, which I find odd so we will see what they come back like.

horrible scamming business. we will be reporting them to BBB . ridiculous HORRIBLE CUSTOMER SERVICE…read more. the quality of work is poor . wouldnt trust them with your new clothing lets alone clothes your giving away . Just picked up my dry clothes which consist a white pants suit and a yellow dress. My suit and dress was new when I took it to them. My white suit looked dirty and my dress was wrinkle. I was told that I had to pay to have them redone. I don't think they dry cleaned it the first time. I will not be returning to this cleaners. the charge you to dry clean your clothes and just put it on a hanger and give it back to you not dry clean at all. Sad people getting over on others to make a dollar.

Ms.Sue is the best! Her work is fantastic! She did my…read morewedding dress which I would never had trusted to anyone else! Three generations of women in my family wore it. I am the tallest of those women, so it required quite a bit of alterations. She took a little material (slipper satin 1948) from the Cathedral length train an elongated the bodice of the dress.. Also, she repaired every button,bead and matched the embroidery on the bodice to match! How she did it...i will never know. However, it looked like the dress was made that way and i never could tell how she added the length in the bodice but, it fit perfectly! Prices were unbelievably reasonable for all the work. Ms.Sue is also, sooo nice...she makes you feel right at home. If you need anything altered in Savannah...I would go see Ms.Sue!

Do NOT patronize this business! She hemmed a suit pant like a pair of jeans; then said it wasn't…read moreher. I asked her who came into her store and worked on her behalf. She asked if I thought she was lying.

I walk in at 2:58 PM on a Saturday with some dry cleaning to drop it off and pick up whenever. I…read morewasn't aware that they closed at 3 PM on Saturdays and the girl behind the counter was on the phone on speaker with someone as I asked to drop off my dry cleaning. Then the person on speaker, I don't know if it's another employee/owner/friend, says out loud " No, you can't drop off two minutes before close" In a snobby tone, as if trying to use a service while the door was unlocked was a ridiculous idea. Obviously, I was not aware of them closing at three. That's all that had to be said, no commentary needed by the person on the phone. The girl that was actually working behind the counter was actually very polite, but whoever she was on the phone with had an attitude for some reason about it. I get that working right before close and having someone walk in is frustrating, and we've all had it happen to us. The girl actually working was very polite, but the commentary from the girl on the phone making me out to be ridiculous for this large inconvenience that can be easily reconciled, makes me not want to get my clothes laundered here again

Dropped off 3 items to be dry cleaned and I asked the worker specifically when it would be done…read morebecause I had an event. Came to pick it up and it wasn't even started on. Not realizable what so ever.

I was desperate to get a dress of mine altered when no one else could do it and found Judiann on…read moreyelp. She replied very promptly and offered to take a look, she was confident she could do it and even offered suggestions. It came out perfect and very quickly. I would recommend her for any type of alterations, plus she's an amazing person to talk too.

Im sharing my experience with Judiann Echezabal regarding a custom dress I ordered for my prom…read more We had a written agreement that the dress would be completed before my prom in May. Unfortunately, the dress was not finished in time, and communication has now stopped, as l've been blocked after requesting a resolution. She had shipped me the dress half made- not fitting correctly and now what I originally asked for, once i messaged her she blocked me on everything. I provided my own original design for this dress and paid in full with the understanding of that deadline. At this point, I am simply asking for a fair resolution. If anyone has had similar experiences or has advice on how to proceed, I would really appreciate it. I will also be pursuing this through formal channels if needed. Please message me privately if you have any information.

My daughter's wedding dress was altered here, more than once, She kept losing weight. They also put…read morecrinolines together to have green crinoline under her dress. Adrienne was fabulous. Easy to work with, so very nice, professional, and an outstanding seamstress!

Loved visiting Stitch for the alteration of my wedding dress. It fit just perfectly! Everyone is so…read morefriendly, and I actually looked forward to the fittings. Also had a last minute emergency with my husbands uniform, and they helped us no problem! Highly recommend them for any job.