I realize Hurricane Matthew took out lots of services here in Beaufort/Lady's Island. That said, Comcast has cancelled the phone number to the local office, they have all calls routed to a call center not in the United States and with no access to what's occurring in my location. Essentially unless I want to remotely restart my router or order/expand my service this call center accomplishes nothing.
The local office has no idea when service will be restored. She did however write my address on a legal pad and circle it multiple times. Because the cable box is in my front yard I have assured the service center that no one has been in my area to fix the issue. The service center assured me they must have sent someone to my location however no clue when or what time they sent anyone. They only know my service is out and it was probably while I was sleeping.
The hurricane is an excuse for service to be out however it is not an excuse to have no plan and lousy customer service. SCE&G hired contractors and got 200,000 people's power restored in 3 days. When I called I got a local person with a timeline of what was happening and any obstacles to getting my power back on. Pay attention Comcast because you're failing. Oh and I still have no service and no one has any clue when I may see any service and I can't seem to schedule an appointment either. I think I'll call and ask for new service install see if that gets anyone out here?!? read more