Pros: The sales reps we've worked with are friendly and nice. They seem to know their stuff about…read moretheir products, and they carry a wide range of inventory. We used them for carpet replacement, backsplash demo and install, and floor demo and wood install. The sales reps are very agreeable and are good salesmen...confident in their products/service and make lots of promises. Have a pretty quick turnaround with ordering and install. Depending on the scope of project, they send in a large crew to get in and get the job done. Cons: The quality of the job lies in whatever crew and Project Manager gets assigned to your project. The sales rep becomes a middle man of trying to give "the customer is always right" vibe (or "let's keep the customer happy") AND "got to keep the PM happy or he'll probably leave the job with his crew". Sales rep will say, "yes, we can do that, let's make it right." Then the PM comes in and says, "the slab was uneven, that's normal, nothing we can do about it." The "we can fix this portion of the job, it's easy, just need to do this..." then becomes "choose the worst couple of spots and we'll fix those" because of pushback and excuses from the crew. No quality control. I'm giving two stars because they did a good job with our carpet installs, and our Sales Reps were nice guys. Just wish our "nice guys" could have had a crew that knew what they were doing and took more pride in their work. I've talked to other customers that had other crews work on their projects, and they did not have any of the same issues as we did. And they were surprised when they saw the pictures I'm posting.

All emotions aside, here are the facts. Covid Move- My…read morefamily and I moved across the country in 2020. It was a difficult time to find services for our new home and we settled on Lonestar Carpet for all of our carpet and laminate flooring based on a handful of online reviews that looked promising. The sales rep we had told us we were getting the best of the best (price was not our biggest concern as we wanted good value and longevity) and that we would get years of good use and value from our $8k + purchase with his company. Red flags- Right away there were problems. The pad we ordered was not the pad that showed up on installation day and one of the installers told my husband that he had never installed flooring before that day. When we called, the rep told us that he had misquoted us for the wrong pad and getting the correct pad would add thousands of dollars and weeks of time to our install. We were frustrated but we made the call, we didn't have weeks to wait. We had already put off moving in to get this job scheduled After installation- The installation of the laminate flooring was shoddy and the transitions started popping up right away. We also noticed seams in our carpets within a few months. We tried to call several times and got no answer. The companies who provided the materials refused to talk to us, sending us back to our rep. We ran in circles. It is what it is- The time in our life was incredibly chaotic and we made the decision to do what we could to mitigate the issues and moved on with life. Looking back, I wish I would have had the bandwidth to push harder or drive to their corporate office to talk face to face, but things in 2020 were difficult and we let it go. 2023- time for new laminate- The problems with the laminate had gotten so bad we decided to replace it once and for all. We found another company with lifetime product and installation warranties and set the date. My husband pulled up the old flooring and the reason for all of the lifting and cupping became very obvious. There was no moisture barrier installed on the concrete sun floor, no preparation of any kind, nothing. We looked up the installation manual for the flooring (we still had a box in the garage) and found a guide from 2017 stating that a moisture barrier of at least 6mm must be installed on concrete sub floors. "We could just walk away" - We called the rep, he and his boss took two days to get back to us. When he called us with his answer it was that "the company changed its policy on moisture barriers in DEC of 2020 and since our floors were installed in August of 2020 "we could just walk away from you." He went on to say "the floors have no warranty, zip" and "we don't have to do anything to help you." When I tried to tell him I had found something from 2017 indicating that was not correct he talked over me, became agitated, and told me that his company would "go above and beyond" by filling out a claim form against the flooring manufacturer. In short, Lonestar Carpet was not going to do anything to stand behind its work or its customer. Their "above and beyond" was to fill out a claim form, which the sales rep told me repeatedly he "didn't have to do." Take aways- There are a lot of flooring companies with excellent reputations. Many of them stand behind their products and services with lifetime installation warranties representing companies who offer the same on their products. Why would you choose a company that considers it "above and beyond" to fill out a form and pass the buck to the manufacturer? Why would you choose a company who employs sales representatives who yell at and blame their customers? I feel that my family and I were taken advantage of in many ways by this company. I will not be having them fill out a claim form, or provide any other services for me and I am warning as many people who will listen to shop around. Flooring is a huge investment, it is supposed to last a long time, the company you choose will be represented in your home for years. We learned the hard way so you don't have to.

We recently had a great experience with MG, a locally owned family business…read more After seeing the beautiful tile work they did for our neighbor's patio, we contacted them for our own tile patio project. From the initial site visit to selecting materials and completing the installation, the entire process was smooth and professional. The team was easy to communicate with, and Miranda provided helpful guidance regarding the tile and grout selection. The Install process took 2 days and the crew did a great job not only with the install but with the cleanup as well. When a minor issue popped up after the install, the owner, Manor, personally came out with his crew to address it. Not only did they resolve it promptly--they went above and beyond our expectations. If you're looking for high-quality tile and flooring with outstanding service, I highly recommend MG. Support Local!

I've waited a while to write this because the owners of MG Floors are friendly, personable people…read more They offer a low-pressure sales environment and were great about letting us keep samples for an extended time. However, after a few years of living with the results, I feel obligated to warn others: being nice does not equal quality workmanship or professional accountability. We were very clear about our "active kid" lifestyle (cleats, sports bags, etc.). We were assured multiple times that Luxury Vinyl Plank was a great durable option for us. We purchased one of their more expensive LVP lines (Coretec), yet it has performed significantly worse than the "low-quality 90s laminate" it replaced. The LVP is covered in dents and scratches from all the same normal things the laminate flooring handled without a blemish for many years. Installation week was a mess. Despite being home to answer questions, the crew made executive decisions without consulting us, many of which had to be corrected later. They didn't provide us with arrival times or communicate about the progress unless we asked, and even then they didn't show up at the times they gave us. The only phone number provided was the office number so there wasn't anyone to call for an update when they didn't arrive as expected. We were also hit with a surprise bill for extra leveling compound (they quoted us 3 bags but used 24 which was an additional $735), which makes the eventual failure of the leveling (details below) even more frustrating. Our furniture was moved around and stacked in whatever room they weren't working in and all of it had dents and dings in it when they were finished. They also had to come back and replace the new flooring in one room where they had rolled our piano over it, leaving indentations behind from its heavy weight. We incorrectly assumed underlayment would be included because every other estimate we got included it but MG chose not to use underlayment because it was "recommended, not required" and we didn't realize this until they were halfway done with installation. Every contractor we've spoken to since has shaken their head at this. We began to notice issues with the flooring itself only a couple months in and these have progressively worsened. We had a small bump in the kitchen floor from day one. MG came back to look at it and said they could not help us and suggested we contact the manufacturer (Shaw/Coretec) to escalate which we did. The representative determined the subfloor was not leveled properly and deemed this an installation problem. Despite their own suggestion to involve the manufacturer, MG Floors refused to fix the issue unless we paid them to come back and repair it (we did not). That spot has now cracked. Additionally, small flooring pieces near the edges of our cabinets weren't glued down and they've now slipped out of place under the quarter round, leaving visible gaps at the edges of the floor. MG installed new baseboards as part of the job which they painted after installation, essentially painting them to the floor. Now, there are large, ugly cracks in the paint where the two meet. Photos are included to illustrate what an eyesore this is. We reached out to MG multiple times via email, phone, and in person, and pleaded with them to make this right but they took zero accountability for their installation errors or their poor recommendations for our lifestyle. The only resolution they offered was for us to pay them more money to come back and replace individual damaged planks of flooring. Needless to say, we declined. If you want a floor that lasts more than six months and a company that stands behind their work, I strongly recommend looking elsewhere.

Ryan helped us replace carpet with hardwood on a very tight timeline. He was able to find some of…read morethe remaining inventory of the existing floors, and get the job done before we moved in. The price was very reasonable, and the installation was smooth. I would definitely use Austin Fine Floors again.

What great customer service! We had an issue with product from a flooring manufacturer, and Ryan…read moreand Maritza went to bat for us. They made sure that we were treated fairly, and they stood behind their promise to sell quality flooring. I highly recommend Austin Fine Floors because of their integrity.

In the fall, we finally decided to pull the trigger on remodeling our kitchen. The major elements…read moreincluded removing a load-bearing wall, relocating the water and gas lines, and expanding the pantry. We solicited bids from a handful of general contractors, but only a few responded. Interestingly, the one we ultimately selected wasn't even on our initial list. While browsing for LVP flooring samples at Fantastic Floors, I struck up a conversation about our project. Mazz, the owner, eagerly offered to bid on it. Though skeptical at first, I agreed. The very next day, he arrived with his construction team and cabinet partner to discuss our vision in detail. Just a few days later, we received a competitive quote, signed the contract within a week, and work commenced shortly after. Despite some unexpected challenges from the wall removal, they completed the remodel in about a month--far quicker than the 2-3 months quoted by others. If you're considering a remodel, I wholeheartedly recommend Fantastic Floors--be sure to speak with Mazz for outstanding results.

It started out good as I was shopping around. Kai the salesperson was lovely and helpful, he came…read moreright away to measure and things were going well until Mazz the owner came into the picture. Super abrasive and condescending to his crew and employee K. Argued with my design choices, did not listen to me at all and seemed annoyed with my questions about product. Also, took a call in front of my husband and me and kept on speaker. Talk about awkward. It was business related but lots of cussing and yelling between the two. The kicker was they quoted me 5000.00 more than the amazing flooring company we ended up going with and they were going to go right over the existing floor. So less work, more money, when I called to inquire about the process because I researched and got other bids, K was explaining and answering my questions well, 1/2 way through the conversation owner took phone and was aggressively talking to me. I said, "wait did you guys just switch?" He replied, "I can explain better" wow. So disrespectful. If you are ok with going over existing floors and dealing with this behavior, have at it, but I definitely can recommend a much better choice. The company I chose was pleasant to work with, cost effective, and flawless from beginning to end. Doing it the right way, by pulling up the floors is the way to go. Peace of mind for sure and warranties work when it is done correctly, should something happen. I will never have to wonder.

We love our new floors!! The entire experience was wonderful. Sam is patient and has a lovely…read moreno-pressure approach. Most importantly the install went smoothly and the final product looks amazing. His team worked hard for two days and were extremely reliable, diligent and easy to have around. Sam showed up each day and took his time to look everything over, giving bits of instruction to his team here and there, and to check in w me. Wonderful! We would definitely recommend Floors Next Day to anyone wanting an exceptional flooring experience. Thanks Sam!

Floors Next Day did a great job replacing floors in my home ! I absolutely love my new floors !…read moreTheir customer service was superb ! The work crew arrived on time, they were hard working, courteous, and always respectful of my home. I highly recommend Floors Next Day !

They provided cabinets and install service. Brandon did a great job with our kitchen remodel. His…read moreexpertise helped us along the way with our decisions. The quality and workmanship that went into our project was exceptional. He went the extra mile to make sure we were happy with our kitchen. He also helped us coordinate with other contractors to finish our project with minimal down time. I would highly recommend.

Brandon Pello of Liberty Hill Cabinets gets "IT." Being a small business owner you have to wear…read moremany hats and he wears them all well! He's prompt, kind, creative and always positive when at a job site. He's executed around 20 kitchens in the last 6 months for a partnership I'm involved with and everyone has the same nice things to say about him or anyone involved with his business. He owns his work and sees it 100% to the finish line. It's comforting to have such an integral part of my remodels executed by Brandon. From the investor side he understands value and from the buyers side he understands aesthetic and functionality. Anytime I have a client or friend ask for a person to handle their home or investment project cabinet needs, I will only be referring Brandon. He will be doing my kitchen in my personal home this summer and I can't wait! Kevin Russell

Let me start by saying that I'm a very picky consumer. I want things done right, and I want a deal…read moreon top of it. So what I'm about to say should carry a lot of weight. Working with Gomez Floors has been one of the best experiences I've had as a consumer. Ever. I would hands-down recommend Gomez Flooring to anyone and everyone with flooring needs. From the moment I stepped into their showroom on Burnet Rd, I was treated respectfully and with honesty. I spoke directly with the owner, Mr. Gomez, and his son, Javier. Both were professional and knowledgable. I knew what I wanted to pay, and they did not try to upsell me something more expensive, but worked with me on my budget and answered all my questions. I picked out some samples to take home so my wife and I could match the color and texture we wanted. Very nice process. Their prices were great too. I was quoted the installation upfront. Every other Flooring place I spoke to (three others) auto-included bags of cement in their pricing to level the floors, as if it was a requirement. Mr. Gomez told me from the start that it was a possibility, but they only charged per bag that was needed (spoiler, I didn't need any bags of cement to level my floors). Their prices were the best I found. As for the installation, they did an amazing job! 1000 sq ft of hardwood installed (glue down) in one day, including tearing out the carpet! Please realize though, this probably depends on a number of factors; whether the crews are available, the layout of the house, etc. I also moved as much furniture and knick knacks out of the way as possible, so the guys only had to move the heavier furniture before starting. Carlos and his crew (Urdial and Fito) started the install, and another 3 guys showed up later in the day. These guys are true professionals. Honest, respectful, and hard working! The floors are gorgeous. As a side note, the installation causes a ton of dust. Even though the guys wiped the furniture and cleaned the floors with mineral spirits before they left, be prepared to wipe down your whole house again afterwards. If I had known this, I would have covered my clothes in the master closet with plastic bags. Oh well, live and learn. I cannot recommend Gomez Floors enough. I'm completely thrilled with the whole experience; this is one of the few times I don't feel taken advantage of, but am happy to pay for the work performed. *This is a real review of services rendered, I'm not affiliated with Gomez Floors in any way.

Working with Gomez Floors was a great experience. They quickly scheduled us for installation and…read moreJose, who manages communication, is fast responder via email - unheard of with contractors! They also wore masks the entire time, and I'm so grateful I didn't have to ask! I appreciated that they helped us stay in budget and even though our floors were discontinued, found a very similar color of engineered hardwood. We did a portion of our house first, and we received so many compliments and thought it was done well - a month later we reached out to have them complete the rest of the house. They were able to do both our projects in a single day, which included tearing out the carpet. Ultimately, they installed hardwood in all our closets, bedrooms, upstairs hallway and even our staircase. Quality work and fair pricing. I cannot recommend Gomez Floors enough.

I spoke with Patrick who arranged to do a measurement and they got the correct measurements. He…read morethen gave me the options and I was able to select the most financially appropriate for my needs. Fernando was responsible for completing the installation. He was very gracious and our communication was straightforward and efficient. Fernando did a great job at ny home and sent me photos after. I am very pleased with the results and the way i was treated by Patrick and Fernando. Everyone was polite and friendly. Things went well. All it took was a conversation. I'm glad to recommend The Carpet Stop.

Clear communication on product and price. Smooth and clean installation process…read more I posted my project of replacing carpet at stairs on Yelp. Some contractors charge high price on this small job. One quoted me reasonable price after on-site inspection and measurement, but didn't respond when I agreed to move forward. Fortunately, The Carpet Stop took and finished my job without surcharge. Thank you, Ryan!