I was looking for a gas pipe and several other items. I was fortunate to have been assisted by…read moreDavid who was a very kind and knowledgeable sincere employee. He took the time to help locate other items for me. I also appreciate the assistance I received from Chelsita and cashier KC. Greatly appreciated the outstanding assistance from everyone and was home quickly to finish my project

Today David showed up in the customer service window and solved a problem for me: he removed a…read morescrew from a cabinet door that was stuck. 3 different people asked me if I needed help when I enter the store. David you rock! gracias!!

Ace Hardware is the place to go when your mind is creating. You know what you need for the project…read morebut you just not putting it together. When I got there I told the lady in the front what I was looking for, she directed me to the aile, told me someone will come help me. Someone did. He was a big help. He also let me know that I can return what I didn't use. The country atmosphere of the store is really comfortable. Thanks

Great customer service, was looking for a item that this Ace hardware in San Dimas carries only…read more Purposely drove 25 miles to pick it up. Bought one set left it in the car, then I went the back in to get a second set for the same great deal. Btw there is a Ace hardware a few minutes away from where I live. Yet they don't carry the item I want.

I've been a loyal customer to this Ace for many years now. This is despite the fact that I have two…read moreother locations closer to me. This spot however is the best. Easy parking, fully staffed and willing to help. I'm especially a big fan of their grilling section. Come check this spot out.

I love Merritt's Ace Hardware. I've been going there for years, but I just had a horrible…read moreexperience. First, I think it is so unprofessional when the male manager yells at the employees on the sales floor. I witnessed him yelling at two employees in front of customers. He yelled at one employee where they duplicate the keys, and he was yelling at another employee in the plumbing section. Second, I felt discriminated against. An employee was racially profiling me. An employee was following me throughout the store, watching everything I picked up and put down, not helping any other customer, just looking at me. I just felt very uncomfortable.

Johnny was very helpful and went out of his way to help locate and try a bulb I needed on a unique…read morelamp I had with me. He is the kind of person that makes come back to a store.

I want to share a very disappointing experience at your Diamond Bar, CA location especially in…read morelight of your slogan, "Ace is the place with the helpful hardware folks." Unfortunately, that was not at all reflected during my visit. I was looking for gutter clips to hang string lights. Your website indicated that the item was available for pickup within 15 minutes at this location. Based on that, I chose to go directly to the store instead of placing an online order. When I asked for assistance, the employees told me they "could not even begin to know where to find it" because the item was buried in the back as a seasonal product. This was already frustrating given that your website clearly showed the item as readily available. I asked if placing an online order for pickup would prompt them to retrieve the item. I was surprised when they told me they would not fulfill it and would simply cancel the order instead. This experience was not only unhelpful but also discouraging. It felt like there was no willingness to assist or find a solution. Additionally, while these gutter clips may be categorized as seasonal, they are commonly used year-round for backyard string light not just for holiday décor. I left the store feeling frustrated and let down. I expected a much higher level of customer service, especially from a brand that emphasizes helpfulness so strongly. At least they had pie.

Best customer service I've ever experienced! We came to purchase some door handle hardware, as they…read moreare Emtek vendors. They have such great quality items, but it was the customer service that sold us and we will be lifelong customers. Turn around time for items was quick. Thank you for making our home renovation shopping less stressful!

My husband and I came here looking to replace our antique…read morebaldwin door hardware. Backstory: our sellers from hell didn't leave the set key, or inform us it was broken. Jeff, knew exactly the door we had. Then he explained in detail what we had on our hands and even threw in a referral to two locksmiths. I was listening to him, he explain the difference between the two referrals. the budget friendly referral is not budget friendly anymore, but over the phone we liked his customer service over the other. Jeff's expertise was flawless down to him running to his stockroom to provide us the parts. Since we were in a rush to get the job done & be back for a delivery. (new home owners) alert. Jeff is the "Aidan Gillen" of Hardware. But I sure caution: DO NOT use their budget friendly referral. That man doesn't have the expertise for these beautiful complex doors, we ended up replacing the mortis lock (+additional $350), then this budget guy took the wrong measurements of our equipment and shaved down the door tongue pin too far, the replacement cost us an additional $50 and change. Plus their service fee $225. Our business will be back, despite the locksmith experience. Have your own locksmith in hand, hell we found out a family friend is going to give us the family discount now. Just ask, we may even have neighbors who are experts that we can trade trades with. Thank you Jeff! and Huntington Hardware.

This is definitely the place for bolts and nuts. The person that helped me was able to find what I…read morewas looking for right away. I was completing a special project on my vehicle and I need it a couple different bolts and nuts to complete it. I went to AutoZone, O'Reillys Home Depot ace and nobody had it. This should be your first stop when looking for hardware. And the prices are great. Definitely will come back and recommend this place to all my friends.

Great customer service and they always have everything I've needed to finish my task.read more

What a scam!!! I…read morewent in to get an electric chainsaw price in big bold print was 38 dollars so I went to pay they charged 74 Dollars so I asked the cashier why She said there are 2 prices one for members and regular prices which is in very small print so a couple of questions why post 2 prices instead of just giving a discount card to make It more clear its clear now it's a bait and switch what a scam also the cashier was extremely rude trying to point out my mistake for not observing there small deceptive practices so it's time to take legal action in the form of a class action lawsuit not for money but to take a stand against false and misleading marketing and pricing and hopefully they will train employees of the company to be better at dealing with customers rather than being so combative so stay away from harbor freight or join the action

the manager Liz is really unprofessional the store and…read moreproducts are great but the customer service is horrendous harbor freight do better.

I'm a contractor and I bought a hot cold stem for a shower renovation…read more Spoke with the guy who was helpful in trying to identify an aged unmarked stem I asked him clearly if it doesn't fit can I return it, he assured me I could as long as it wasn't used. I opened the plastic and it didn't work out nothing on the stem indicated wear or use I put it back in the plastic it came it and ended up having to replace the entire thing shower. Went to return it and the gentleman said no without making eye contact and pointed at the sign that said no returns or refunds. Over 12$ they lost any work I would bring to this local plumbing spot. I will be driving to red supply in Pasadena where they were more professional and had a better knowledge.

Been a full-time plumber for 10 years and have been to plenty of supply houses, but this one is by…read morefar one of the worst experiences I've had. The guy helping us, Julian, must've woken up in a bad mood because the customer service was terrible. You could feel the attitude right away. I kept it professional on my end, but he definitely made the whole place look bad. On top of that, they charged $2.95 per shoe cover--per shoe, not even per pair. Me and my partner needed them so we bought them, but that pricing is crazy. Overall, this place is just not it. Don't recommend any plumbers stopping by here. It was Black Friday, and when we commented on why the place was dead... yeah, we meant it.

Love the clearance plant section. I have found many succulents and shrubs in fine condition, but…read morehalf off or more! Holiday section is great for Christmas. Our landlord bought our fridge here. It was the perfect fridge and $900 off for Father's Day weekend and they delivered and set up perfectly. This store has great parking and friendly employees. Sometimes the employees don't know much about their sections, but at least they try to help! I usually just figure out things on my own anyway.

Assistance provided by employees on the floor is great! :))…read more Assistance/customer service provided by most cashiers, not good at all. And I am referring to the cashiers at the Customer Service counter, Garden Center, and Self-checkout. :((