Ace Hardware is my go-to for a reason! Every single time I walk through those doors, the staff goes…read moreabove and beyond to help me find exactly what I need for my projects. They don't just point me to an aisle -- they actually help me problem-solve and find real solutions. That kind of service is rare these days and I genuinely appreciate it. This is my first stop for any project, and honestly, I wouldn't go anywhere else unless they're out of something. Highly recommend!

I placed an online order that ended up getting canceled. The staff at the store was very helpful…read moreboth on the phone and in-person getting the order re-instated and making sure everything worked out.

Over Christmas I purchased a Green Egg for my husband at Allred's Ace Hardware and the staff was…read morevery friendly to help me decide which size would be best for our family's needs. I came in the day before Christmas eve and they told me they would have one built and ready to pick up on Christmas eve at 9 am. They even loaded the egg in my vehicle and showed me how to take it apart correctly since there's a lot of pieces to it. Since then we've been going back to this store for many of our essential items and more items for smoking with our new Green Egg. They have a lot of the same items your local Home Depot or Lowes carry without the crowds. I signed up for their free rewards and already used $40 and discount coupons from receiving them in the mail. It's convenience, handy, and the staff is great!

Went in to shop for one of the higher end Traeger Grills, and spoke with David and James. Both…read morewere very professional, answered all my questions, and even delivered the grill immediately to my home! Plus, there was a sale and I got a smoking deal on the grill. Can't say enough positive things about David and James! Thanks again, I would shop here in the future.

If I could give this place a 0 star review I would. Please avoid this place. The Latino man at the…read morecounter could not have been more dismissive and rude. I asked him if he carried an item and he said " it's upstairs on the right." After trying to find it without avail, I asked him TWICE again and he said" it's up there." Then I asked him if he could help me find it and his response was " no, we are closing soon. " Last I checked, people actually WORK while the store is open, not seemingly playing on the computer or on the phone. I get better service and attention at the local Home Depot. Aren't neighborhood stores supposed to be friendly. As much as I'd like to support Mom And Pop shops, I will NEVER come here and I suggest you don't either!

This place has it all. I needed a new serpentine belt and tensioner pulley and they had it! No…read moreissues at all, I even got a significant deal on my purchases. I definitely recommend giving this place a shot! Solid customer service.

I had such a great experience at Ace Hardware thanks to Jose F!…read more Jose was truly amazing--honestly the best customer service I've experienced in years. I called the store with a problem and wasn't even sure there was a solution. He encouraged me to come in and confidently assured me he would help figure something out. And he absolutely delivered. He was incredibly friendly, patient, and accommodating, and went above and beyond to make sure everything was taken care of. It's so refreshing to walk into a store and be helped by someone who genuinely cares and takes pride in helping customers. I left feeling extremely grateful. Huge thank you to Jose for making what could have been a stressful situation so easy!

The people that work here are Jackasses…read more None of them are helpful or provide half decent customer service. They weren't knowledge about hardware and tools I wanted and weren't able to answer any of my questions.

I stopped in to Choice hardware to pick up a bottle of wiper fluid on my way up to the valley and…read morewas pleasantly surprised at the store. From the minute I walked in I was greeted by several polite and well dressed employees. They had a sale on carharts which distracted me from my goal but was very impressed by the price and selection. One of the employees took the time to show me their new updated selection of boots and clothing as well. The prices were very competitive to the big box stores and I love the small town, family owned feel. I'll definitely be coming back for sure.

Great service! Good prices. Always very friendly and willing to help.read more

I placed an order online because it said that it had an item in stock and could be available in 15…read moreminutes. Turns out, it was not in stock. When I immediately canceled the order because I needed it that day, I was still charged. I tried contacting support, waited forever, to then have the agent pretend not to hear me then hang up. Only shop here if you want them to rob you.

I had to pop in really quickly while out running errands, and only a hardware store would do. I…read moreneeded garbage bags, and the last time I grabbed them from the grocery store, I got the wrong size, and they wouldn't stretch over the mouth of the big garbage can I had. Indeed, it was square peg into round hole territory. So even though they surely have the right size at a grocery store, and even though there is a grocery store in this same strip mall development, I popped in to Ace. It's a smaller store, but still has all of the home basics for hardware. I prefer these place much more over massive warehouse big boxes, but the truth of the matter is that the big boxes have much more room for all kinds of items that Ace just can't carry. But garbage bags, they've got. Basic tools, paint, hardware, fasteners, garden supplies -- it's all here. I forget how country Ace can be as well; you can get a Red Ryder pellet gun at this spot. It's like hardware store meets farm & tack. A throwback to old school Provo. This development is always a bustlin' with some restaurants, grocery and hardware. That makes it super convenient, but also super busy. That's good news for Ace. I hope they're around for a while.

So for several months I have been looking for a very old, now specific, cabinet hinge. I called up…read morethis company and they said that they have some hinges and come on down. 80 blocks away I found the part that I needed. Awesome.

cody was recommended to me for a rebar tool i was not satisfied with the machine he told me i had…read more30day satisfaction guarantee i came back the fourth day after i bought to return and was told i was going to be charged a 20%restock fee and was also told by cody he never wanted to see me again because i asked why i wasnt told this upon buying the machine nor did cody mention this to me when i spoke with him. Though i will mention that the person helping me through his name is owen was alot of help through my frustration. By no means was i rude to owen or cody for him to act the way he did and i dont know if this is how he gets customers happy or even to come back guess you should think twice to ask all the details of a 30day satisfaction guarantee

I've visited this location several times and have had uneventful experiences so far; nothing to…read morewrite home about and nothing to complain about... until today. Went to start up our evaporative cooler for the season only to find that the water line was leaking. Cue expletives. The tech we had just hired to brave the roof and get it going didn't have enough line in his truck to replace. Cue further expletives followed by frantic pleading and an offer to go buy some ASAP. Tech agrees and I head towards Lowe's but decide to call Ace on the way since they're closer and I'm am SO atlas I did! Andrew answered the phone and knew exactly what I needed and was able to confirm pricing and availability and set a spool at the registers. I bust into Ace like a tornado only to be greeted by a ten plus person long line?!? I cringe inside and internal expletives follow. But much to my surprise the queue was cleared in less than two minutes and I was on my way! The real kicker is that the pricing and selection were better than Lowe's! The beauty of small shops is that you get merchandise tailored to your area, and this area has more evaporative coolers than other areas and Ace knows it. Thank you SLC Ace and whoever manages your orders and inventory, you went above and beyond and had excellent service to boot!

With all of the gun violence in America, it's disturbing to stand at the checkout counter and stare…read moreat boxes and boxes of ammunition, and children's BB guns teaching a future generation that guns are toys and something that can be played with. While clearly, this is normal for owners and managers of this Ace Hardware store, they clearly have no idea of the Progressive clientele of this uptown area. I grew up hunting and fishing and so I'm no stranger to guns but have come to realize that the world would be a better place with fewer guns and ammunition. I'm very disappointed and will likely make more trips out to Lowe's to avoid supporting this store.

Get everything I need when I go. I Get lots of help around and they show options to help you make…read morethe best decisions. People are super friendly there! There's this guy named Joey who showed me different chainsaws and blades and what were best on the project I was working on and he was right! 10/5 stars because they are great! Managements super friendly and amazing.

Thank you to Brian for taking my call at 7:40am and taking the time to ensure you had the battery I…read moreneeded for a key fob. It works. IM not stuck at work today. For such a small request for a tiny item, you went above and beyond. Thank you! Brian rocks at Timberline Ace. Call him if you need anything.

I think they have the best selection of nuts, bolts, and fasteners in the area. Even more than the…read morebig box stores. My go to place when I need hardware.

Went there thinking they would price match competition (Home Depot) as it read on many google…read moresearches for Ace Hardware. The stated they would not. Knowing that, it's an easy decision for future purchases - just go where you know pricing and customer service are the best - even if the drive an only a few minutes away. Disappointed Ace would not want to generate future purchases and business.