I stick with the hand tools, which are a great bang for the buck, though I did pick up a half inch drill for one project and a belt sander and a grinder for another. Service is good and the employees are very friendly. I noticed several bad reviews from *9* years ago. My experiences in the last five years have been great. read more

Beware. Assistant Manager Nick and Manager Adam are extremely rude. I purchased an 80V Chain Saw on a Friday. The next day I tried to use it, and it refused to start. I have other Atlas Battery Tools, and like them due to the simplicity. Put the battery in and pull the switch. But this Chain Saw was a total fail. I tried two batteries, and read the instructions. I thought perhaps the chain was too tight, so I removed the chain and the bar. It still would not operate. So I traveled back to Danvers, with my receipt, and demonstrated the issue. Assistant Manager Nick acknowledged the saw did not work. But refused to offer any solution. Refused to replace it. Refused to honor the 90 day warranty. I called Corporate on Sunday, and still no solution. I believe I will have to file a claim with Small Claims Court. Don't trust Harbor Freight. read more

Just purchased and returned a mitre saw. My first time buying power tools from there. Unfortunately it didn't work for me. The coupon and easy returns are why the 3 stars . I will go back but sticking to hand tools read more

TOTAL RIP OFF. WATCH FOR THE RESTOCKING FEE THAT THEY CHARGE WHEN YOU PURCHASE. Went here to buy an item for my husband. I returned it the next day because he decided he didn't need it. We found a better option online. When i returned it, the girl mentioned the restocking fee. I said that is rediculous i could just put it back on the shelf myself. She said didn't they mention it to you when you purchased it? I said no. Then she said oh he already charged you the restocking fee. I said what? What if i didn't return it i would have paid a resticking fee? She said yes. She called the manager and explained to him that i was not told about the restocking fee and could he refund it. He looked at the receipt and said no its on the receipt. She said it's not highlighted. He said well its there. Ah hello... I didnt get the receipt until after i paid. TOTAL RIP OFF. read more

You have to remember that they don't sell tools for professionals! They are great for the average guy! You can't beat the price. Try looking at snap on tools, you will faint!! read more

Purchased a automobile battery jump portable 3 in 1 power pack. Used it once. It no longer holds a charge. Purchased it less than a half a year ago. Went to Danvers, MA store to swap it out. Was advised there's nothing they may do without a receipt. I said this is the only store that sells this device. Sorry. Nothing we can do. Looks like I'll never be shopping here again and highly suggest you don't either. read more

Harbor Freight Tools - Hardware Stores Near Me - Danvers, Massachusetts

ugh this place smells so gross and is so gross. the quality of the products is trash and it's cheap. wouldn't recommend relying on any product from here to be good. read more

I'D GIVE THIS PLACE A ZERO IF I COULD! There is no staff at all helping in this place. You'd be lucky if you fell down dead in this place and they noticed. The cashier who sold me an air compressor neglected to tell me there was a restocking fee, then they flipped it on me that it was my fault! What a#$@oles! You people who work here are jerks! I hope Home Depot puts you under! read more

Absolutely the best source for any number of tools. Their 20% Off Coupons and Free Item Coupons are legendary. Quality runs the gamut from awful (files) to excellent (wrenches). This is one of those stores where it is very difficult to leave the store without purchasing something you had no intention of buying when you first entered ! read more

I recently discovered this place and thought the prices are great and employees helpful with the exception of one. This person is an old woman with short dark hair who today passive agressively displayed a form of racism I was disapointed to see. Long story short she showed her racial prejudice by pioritizing her white customers making me and my family wait at another register for one other staff to come. The wait wasnt bad but seeing her ring up 3 other people we were ahead of was eye opening and disappointing. I looked forward to the weekends because I liked patronizing this business. I shan't be returning. I only hope the other locations dont employ people like her. This would be a 1 star if not for the other employees. They were great and helpful. Get rid of this person or dont let her interact with the customers. read more

Great place rhecpeople on the floor not to helpful but the lady at register very friendly very. Helful offered me a great plan on my tool that I greatly appreciated she really knows her stuff her name was joann you need to get a few more gals like her working there hard to find friendly knowleable people and she was both read more

It is a Harbor freight. Staff are doing their jobs and inventory is managed. Of course the draw is the inexpensive tools.

I'm not one to write reviews, but I just felt like I had to share my experience. I will make sure to write a positive review for the Home Depot in Reading that we went to after leaving Harbor Freight to offset the negatives from my experience. WORST CUSTOMER SERVICE EVER! I don't know if this is specific to the Danvers location only, but it was so bad I don't think we'll give any other Harbor Freight locations a chance. As new home owners, we are having lots of fun learning about DIY home renovations and updates. And also as new homers, we have absolutely nothing to do these renovations and updates. So, off to Harbor Freight to pick up tools (and we aren't just talking about the little things; we have a garage now and the husband is all about big, probably not that useful, tools and benches). We arrive. Hmmmm... no carts anywhere? We're definitely going to need one of them! My husband asks the first associate we see. This grumpy lady tells us in a very annoyed tone that she doesn't know, maybe he should check the parking lot. Off to the parking lot for my husband while I stick around to look around. Grumpy lady continues to complain, "He should have looked around the store and saw that everyone has carts, why would there be any available?!!? Grumble, grumble, grumble, some customers are so dumb." Wow, silly us for thinking that a store would have more than 10 carts. OK, fine. Maybe she's just having a bad day. Now let's look at tools, weeeee!! But of course, we have some questions. Probably silly, naive questions, but doesn't that just make life easier for the associate? It'll be and easy pop quiz! Well, trying to find someone to help is pretty impossible. Then when you do find someone, they too must be having a bad day because the tone is very similar to Grumpy Lady's. We brush it off and say whatever. Maybe we won't buy as much here but there are still a few things we'd like to pick up to get started on as soon as we get home. It's a Sunday, we have some time. We wait in line, two registers are open. We finally get up to the counter and are greeted by a young man who seems jovial, unlike the rest of his counter parts. I start to smile. Another customer that looks similar to the cashier interrupts. I don't know what they are saying because it's a different language, but seems upbeat and happy; no sense of urgency or anything. Jovial cashier looks at me and says, "Can you go to the other line? I have to go it's an emergency." Wow, that's how this works?!? No, we are not going to go to the other line. It's long and we've already waited in line to get to this point! AND Grumpy Lady is working it. We're done. Maybe we should have be done before that, but we've finally had enough. We walked away from a full cart (that my "dumb" husband found in the parking lot). When we get back to our car, Jovial Cashier is chatting and laughing at the window of the car parked next to us. Guess it was some emergency! I wish my emergencies included friendly, laid back visits with friends and family during work hours! Never ever ever again will we go there. And I recommend to all of you, find somewhere else. Check out the Home Depot in Reading, maybe. :) read more

Had a defective drill press, lost the reciept. Took it back in and they replaced it immediately with no trouble at all. Great customer service. Will be back there in the future. read more

If you want to go into a store and be on your own with no help....come here.....If you want cheap Communist Chinese made tools that break after one or two uses, This is your place!!!! read more

Oh boy what a place. Filled with many things I'd like to buy but very angry people work there. Asked the female older lady cashier a questions. She looked up over her glasses & told me I would have to wait until she was finished with her customers. After 4 people more we asked for the manager. At that point he just happened to be walking by. We asked for assistance with the hammers we were looking for. He bluntly stated that if we didn't see them then they don't have them. We explained that we saw them there just last week. Would there be anymore in stock later? He angrily said again if you don't see them then we don't have them. My husband wisked me out of their so fast. Home Depot is just across the road. Won't be back there again without a pitbull. read more

This store has it all including great products and great management far above all the stores around.I would hope that the Home Depot and a few others might learn how to treat customers as well as this store.Each week I do shop but I keep on going back to this store because the truth is it's ran right and has quality items.. read more

The customer service here is quite bad. Employees are flip with customers, and the returns experience is not customer friendly. Of course, the tools are dirt cheap (and as the other review mentions, you'll absolutely want to stock up on the free goodies from all the coupons), so that may make it worth it. Just know that if you run into any issues where you need employees at this location to help, you'll likely be on your own. (My own experience in this regard involves a HF extended warranty that was not honored appropriately by this location.) read more

I was looking to purchase a generator at a time when no one had them in stock. The Danvers store had one and I verified by phone that they did. I asked to pay for it over the phone and was denied as that is not allowed per company policy. Fearing that it would be gone by the time we got there, I asked them to hold it or do anything they could to assure that it would be there. The associate offered that though he's had a lot of calls for generators, none have been for the one I wanted. It would be there when we arrived. Well, guess what. An hour later it was gone. I wasted 2 hours of my guys time because of their crazy company policies. And nobody wants to listen to my complaint. Horrible business practice and though it wont amount to a hill of beans to them, I've made my last call to Harbor Freight for anything. read more

Worst service. The one employee looked like she was high and couldn't comprehend my request to locate an item. I'll stick with Home Depot. Too bad you can't leave zero stars. read more

I was very disappointed, in the way I was treated with a return. I brought back a $6 voltage tester I had bought the day before because it didn't work, it had the original packaging, but unfortunately I did not have the sale slip( I guess I must be the only one who ever lost a slip) I only wanted to exchange it for another one. To my surprise they couldn't do anything. I asked for the manager his name was Adam and explained my story, he could of cared less, I think his understanding for customer service and there needs was not his forte, he refused to give me a supervisors number to call, but told me be sure to save my slip next time(DAHHH)I'm surprised for $6 there willing to lose my business. read more

Purchased a power washer that stopped working. My return was quick & painless because the unit was returned in the box with the receipt. If not, don't even bother trying. I would suggest signing up for email promotions/coupons, that way your receipts can be emailed and HF will be able to retrieve them should you need to return an item. read more

Usually I have no problems with Harbor Freight personnel or even tools from the Danvers store but today a sales women was rude when I refused to give out my phone number. I know companies have privacy policies but the phone numbers are indeed being sold/bartered to a 3rd party like "Rachel from credit services" read more