McGuckins has everything. Who eats this stuff??? Swedish Salty Licorice!…read moreGlad to know there are more than nuts and bolts in this store, I find unusual things every day. And the service is stellar! Always. And good free parking!

This was my second visit, this time to return a few items. At checkout, I joked with Nathan that…read moreI'd probably end up spending twice my refund--and sure enough, I did. I headed straight for the tool section, where Jude helped me track down the exact drill bits I needed. Both Jude and Nathan were excellent--helpful, patient, and friendly. The product selection is solid, but what really stood out is the level of customer service. It's rare these days to find retail staff who go above and beyond, and these two certainly did (even humoring me as I reminisced about my own time working in retail). As a funny side note, I even got the chance to chase after a customer and his dog after he accidentally left a dog bone behind at the counter. Unfortunately, I wasn't fast enough to return it--maybe he'll return for his purchase! All in all, great selection, great service, and a team that makes shopping here a genuinely positive experience.

I went there based on Yelp recommendation only to find it's no longer there. It was annoying…read morebecause I wasted 20 mins going there just based on Yelp reviews and ended up having to drive another 15 mins to Home Depot.

Sometimes you need an alternative to the big corporate hardware in Boulder or even to the big local…read morehardware/everything store in Boulder. And if you live in south Boulder (I don't) there is a real convenience factor here. But sometimes you need alternative choices on merchandise, or quick in and out convenience if you are in this shopping center for some of their local treasures like Sweet Cow or Lucky's or Neptune or Kim & Jakes or Pharmaca and you think of something else and this store will save you a separate trip. I saw something on their outdoor display area when I was leaving Lucky's and went in to check it out. It was what I had thought about to solve a yard problem, it was on sale and worked out well. The owner was there, he's had the store for about 10 years he said and I thought it was greatly improved since it's days in the 80s and 90s as Rad Hardware.

I went in today to pick up an online order. When I arrived, the lady at the customer service desk…read morewas helping another customer, so I waited patiently for my turn for about 5-10 minutes. When she finished with him, the phone rang and she immediately answered it without even acknowledging me or saying "one moment," despite me standing right in front of her. I believe in-store customers should be acknowledged and assisted before phone calls. Thankfully, a cashier noticed I was waiting and stepped in to help. My pickup took less than 5 minutes. If she hadn't stepped in, I would have waited even longer. While I appreciate the cashier's help, the lack of acknowledgment at the service desk was frustrating and disappointing.

Friendly, polite help all-around! What the younger ones lacked in experience they made up for in…read moretenacity - asking the busier senior staff my questions and returning with answers! I watched an elderly woman with thick accent ask the checkout clerk for "dirt" and she got quick, polite full-service help without being passed-off to others; "You're planting flowers? I have just what you need!!" Lastly, I stopped to watch staff training on the knife-sharpening machine (photo below); I received a sweet "Welcome!" and a free knife sharpening on my next visit! This was a busy Saturday - and I'll go out of my way to visit again. Thanks all!

I stopped in to pick up stuff to start the moving process, just basics, but the customer service…read morewas great! I had hardened stuff on a wooden floor and the guy helping me out directed me towards a better scraper and it worked wonderfully without scratching things up. I didn't catch him name but younger guy with longer hair, thank you!

It has been said that good things come to those who wait...But that saying is stupid, and clearly…read moreneeds to be modified, to say "Good things come to those who visit Ace Hardware on 9th".. I haven't felt this at-home since Thanksgiving '98 when Grandpa and I road a tandem bicycle to Olive Garden and filled our bellies to the brim with bottomless salad and breadsticks! (He's passed away now - gluten allergy) When walking into the store, you may shed a tear, because at this Ace hardware, you're family. The kind staff and I always hold hands as I browse about the store...and NO it's NOT because they're concerned for my safety!! Stop being silly, ya silly goose...Maybe a wrench, maybe some rock salt, heck maybe even just a random bottle of hot sauce...the options are endless! They have everything, at very reasonable city prices. Once I've satisfied my nearly insatiable craving for browsing the aisles of doorknobs and extension chord, I check out, exchanging a knowing smirk with the cashier...and on my way home I KNOW I'll sleep better tonight..:because "Like a good neighbor, Ace Hardware is there"!

What i enjoy is the old hardware store feel you get at all Ace hardware, and theres nusually a…read moreolder gent or lady that has a little more knowledge than yourself who can give advice

If you live in this area and you're not shopping here, you're missing out. The service is…read moreoutstanding - everyone is super friendly, knowledgeable, and eager to help. They don't have every little thing, but they have the most common items you'll probably pop in for at reasonable prices, and you won't have to wander 1/2 acre of aisles to find someone to ask for advice. This is an outstanding neighborhood merchant.

My go-to for do-it-yourself needs. They've got it all, just on a smaller scale. What I like most…read moreabout it is the personalized service. I see the same faces week after week and that's comforting, especially when you have a question. Lines can get long but it's moves quickly. Weekend parking can be a drag so patience or the ability to walk a greater distance is ideal. Be sure to join the rewards program. It's free and offers good incentives if you're the type to spend a chunk of your change on tools and such. Do it yourself...

I recently went to this Ace to buy some steel from their metals rack. I found it nearly empty, with…read morenothing I could use. When I asked an employee how often it was re-stocked, they shrugged and said, "I dunno" and pointed me to the manager. Really?? Okay... The manager said he was too busy to help me, a paying customer. When I asked if there was someone else who wasn't too busy to help a customer, this "manager" did the same shrug and "I don't know" AND THEN TURNED AWAY FROM ME. His name badge said Andy or Andrew. Unreal! Like a Twilight Zone episode! Never in my life have I experienced retail staff as rude and incompetent as this. I could see why he was "too busy to help me" though, since the store was torn apart and seemed to be getting renovated while they were open - it was a huge mess with junk all over the floor in the aisles, and trip hazards everywhere. If I were you, I'd give this place a miss and find ANY OTHER ACE to shop at. Oh hey, why are there so many totally unrelated photos from "reviewers"?

Thos is not Home Depot having everything you could imagine for home improvement but it has the…read morenecessities. The service is expedient and friendly. Prices are reasonable.

I stopped by on a Sunday looking for a shipping tube to protect some posters we were taking back…read morewith us in our luggage. They didnt have them is stock but helped me out by cutting a 1.5' long, 1 3/4" diameter piece of PVC that did the trick. Very helpful and friendly staff and even asked me if I had a Ace Rewards number, and if I was a veteran or over 60 to qualify for that discount (appreciated the reminder because I forgot to ask).

We usually go a little further east on the Fax past Quebec for hardware service and materials…read more However, I had a lackluster experience on Saturday. I ask questions when I need help. K did not "Ace" the customer service vibe by a long shot. Not a good feel to be corrected impatiently. I needed help, after all. It appears others don't like their service at this True Value and I'd heard this since my first hardware trip in Denver about 14 years ago. I thought not long ago that the ownership had changed. After the previous day's experience, I was willing to try them out, regardless. Having a bike shop upstairs that I needed to visit was icing on the cake. It may be shouting into the void, but I want to share that True Value hooked me up with parts, advice/instructions, in a prompt encounter that made me feel heard and valued. This'll be my first hardware stop on the Krameria to Yosemite section of Colfax from now on. Thank you. 4.5 stars.

This True Value is truly amazing!!! They had all the parts I needed to fix my shower door…read more Incredible customer service from the moment you walk-in and continuing with Robbie in the shop in the back. Robbie found all the parts I needed. Give this hardware store & Robbie a try