The best hardware store close to our home! Every time we visit we are greeted by multiple staffers…read morewho and amazingly helpful! Their prices are a little higher than Home Depot, but for being so close and so helpful- it's worth it in my opinion!

Very helpful and was visiting several times a week and paying more than i should. Decided to just…read morestart making longer trip to Home Depot because they are anti pet

McGuckins has everything. Who eats this stuff??? Swedish Salty Licorice!…read moreGlad to know there are more than nuts and bolts in this store, I find unusual things every day. And the service is stellar! Always. And good free parking!

This was my second visit, this time to return a few items. At checkout, I joked with Nathan that…read moreI'd probably end up spending twice my refund--and sure enough, I did. I headed straight for the tool section, where Jude helped me track down the exact drill bits I needed. Both Jude and Nathan were excellent--helpful, patient, and friendly. The product selection is solid, but what really stood out is the level of customer service. It's rare these days to find retail staff who go above and beyond, and these two certainly did (even humoring me as I reminisced about my own time working in retail). As a funny side note, I even got the chance to chase after a customer and his dog after he accidentally left a dog bone behind at the counter. Unfortunately, I wasn't fast enough to return it--maybe he'll return for his purchase! All in all, great selection, great service, and a team that makes shopping here a genuinely positive experience.

Super busy ladies night but there was plenty of staff to help me find things. I just moved to this…read morearea and know where I will head for all things hardware.

Went to browse for Christmas gifts and was stalked down the aisles and asked several times if we…read moreneeded help. Then was told that we only had 30 minutes to look around. Felt like they were being racist and stereotyping us. Spent money so they would leave us alone but will be returning the items for the principle of it.

My go-to for do-it-yourself needs. They've got it all, just on a smaller scale. What I like most…read moreabout it is the personalized service. I see the same faces week after week and that's comforting, especially when you have a question. Lines can get long but it's moves quickly. Weekend parking can be a drag so patience or the ability to walk a greater distance is ideal. Be sure to join the rewards program. It's free and offers good incentives if you're the type to spend a chunk of your change on tools and such. Do it yourself...

I recently went to this Ace to buy some steel from their metals rack. I found it nearly empty, with…read morenothing I could use. When I asked an employee how often it was re-stocked, they shrugged and said, "I dunno" and pointed me to the manager. Really?? Okay... The manager said he was too busy to help me, a paying customer. When I asked if there was someone else who wasn't too busy to help a customer, this "manager" did the same shrug and "I don't know" AND THEN TURNED AWAY FROM ME. His name badge said Andy or Andrew. Unreal! Like a Twilight Zone episode! Never in my life have I experienced retail staff as rude and incompetent as this. I could see why he was "too busy to help me" though, since the store was torn apart and seemed to be getting renovated while they were open - it was a huge mess with junk all over the floor in the aisles, and trip hazards everywhere. If I were you, I'd give this place a miss and find ANY OTHER ACE to shop at. Oh hey, why are there so many totally unrelated photos from "reviewers"?

I just left Ace and let me tell you, the customer service was on point!! Everyone was so friendly…read moreand helpful. Haven't had customer service like that in a while. Look forward to shopping there again soon!

I try to support local businesses anywhere I can but unfortunately my recent experience has changed…read morethat after going here multiple times/ week. I pulled the trigger on buying a stihl chainsaw with issues and no resolve. Purchased online and picked up the next day in the store. Just the saw. They forgot to give me the accompanying tools and manual. Got home and the chain was backwards with a loose bar nut. Easy fix myself and I even called the store to make sure other saws looked good so no future buyers get hurt. Let's not forget that the store never started it or looked it over before giving it to me per policy. Just bring it back if you have any issues, I was told by the manger Jeff. So I use it on a few 4" limbs and it does ok. 30 minutes later it's cutting off and bogging down. I'm not a novice to saws but couldn't get it working right. So I take Jeff on his word and bring it back 2 hrs after pickup and Jeff basically said nothing we can do since it's used with a rather rude tone and didn't even try to remedy the issue. I could warranty it but the owner won't be here until later this week maybe. I left. I wasn't too keen on my rude interactions with ACE or how I was up the creek without a paddle with a defective saw and near no help from the store. The owner reached out to me to take a look but honestly I don't want to step back into the store. Stihl basically said dang that's messed up how you were dealt with and is helping me out since the store won't. Hope no in the future gets hurt with their recklessness.

I stopped in to pick up stuff to start the moving process, just basics, but the customer service…read morewas great! I had hardened stuff on a wooden floor and the guy helping me out directed me towards a better scraper and it worked wonderfully without scratching things up. I didn't catch him name but younger guy with longer hair, thank you!

It has been said that good things come to those who wait...But that saying is stupid, and clearly…read moreneeds to be modified, to say "Good things come to those who visit Ace Hardware on 9th".. I haven't felt this at-home since Thanksgiving '98 when Grandpa and I road a tandem bicycle to Olive Garden and filled our bellies to the brim with bottomless salad and breadsticks! (He's passed away now - gluten allergy) When walking into the store, you may shed a tear, because at this Ace hardware, you're family. The kind staff and I always hold hands as I browse about the store...and NO it's NOT because they're concerned for my safety!! Stop being silly, ya silly goose...Maybe a wrench, maybe some rock salt, heck maybe even just a random bottle of hot sauce...the options are endless! They have everything, at very reasonable city prices. Once I've satisfied my nearly insatiable craving for browsing the aisles of doorknobs and extension chord, I check out, exchanging a knowing smirk with the cashier...and on my way home I KNOW I'll sleep better tonight..:because "Like a good neighbor, Ace Hardware is there"!

Really like the people who work there plus you can find it all in that store forgot the popcorn…read moremachine

The employees are lovely individuals. They are polite and helpful…read more But every time I've gone in, and I've had to interact with a manager or an assistant manager they have been rude and unhelpful. They also under staff this location consistently. Almost every time I've gone in there hasn't been enough employees to help the customers that are in the store which means long wait times. This will be my last time going to the Edgewater Ace Hardware. It's very disappointing because this is my closest Ace to my house and for the last three decades of my life, Ace has been my go to and has been extremely helpful. But each Ace Hardware is individually owned so I will be going to a different Ace from now on. Do not waste your time. Just go to a different location.

Ohhh honey, grab a cart because I have thoughts. So I strut…read moreinto Home Depot with spring in my soul and a to do list tighter than my garden gloves. And what is this?!!! The parking lot is calm. The aisles? Breezy. The Garden Center? THRIVING. Birds practically singing in surround sound. Garden crew? Absolute sunshine. Helpful. Smiling. Ready to make my yard the envy of my neighborhood, as it should be. And can we talk about Amy at the register? Queen behavior. That woman was moving like she had somewhere fabulous to be. Clearing out winter nonsense, scanning like a pro, offering help like she was on commission for kindness. I leave my cart with her thinking, "Yes ma'am, hold my treasures while I grab a rug and live my best life." Now here's where the tulips wilt. I head to get a rug cut. Crickets. Not a soul in sight. No orange aprons. No wandering associates. Just me and my increasingly dramatic inner monologue. Fine. Washer/dryer section. I find a sweet girl just vibing. Bless her heart, she pages someone overhead. We wait. And wait. And WAIT. Twenty minutes later, the only thing that showed up was my irritation. I go searching again. A security guard does the classic "I do not see you." Matt at paint? Smiles politely and then executes a professional eye-avert. The washer/dryer girl? Vanished into the retail abyss. A new associate appears.....glaring at her current customer like they personally offended her ancestors. I try. I circle. I wander. Fifteen more minutes. Alas. No rug. No help. Just unmet potential. So here's the tea: Garden Center = 10/10, springtime magic. Amy at checkout = MVP, give her a raise. Rug cutting situation = a mystery worthy of its own investigation series. I left disappointed , not mad, just that specific kind of retail heartbreak where you know it could've been a five-star moment. What has happened since my last 5 ?? Do better, my beloved Home Depot. Spring waits for no one.

DO NOT BUY WINDOWS FROM HOME DEPOT. I bought new Windows in April 2026. The installation was a…read morenightmare, with workers who showed up late in the afternoon and wanted to work later into the evening. I had these windows installed in May 2026, and since then, I have encountered numerous problems. Many of the windows are difficult to open or close, there is water seeping in, and the locking mechanisms either break or pop off unexpectedly. These windows are truly subpar. I have had multiple callbacks due to improper installation and faulty parts. I have also been waiting over a month for a glazing strip for a sliding door. For the last two weeks, I haven't been able to use my sliding door to access my deck because the locking mechanism has come out of place, rendering the door unusable. I want these windows removed, and I will buy my windows ELSEWHERE! Who has time for continuous calls and service appointments? If these windows are this bad after a few months, I hate to think how bad these windows will be in a few years. I have included a photo of the 3-month-old slider that has water leaking through the seam near the bottom track and the bad cuts on the trim and the lock that pops out of place. I want these windows removed and I will buy my windows ELSEWHERE! Who has time for continous calls and service appointments? If these windows are this bad after a few months, I hate to think how bad these windows will be in a few years? I have included a photo on the 3 month old slidder that has water leaking through the seam near the bottom track and the lock that pops off.