Maggie is an amazing person that touches the hearts of others especially in challenging times she made it so our impounded vehicle was a breeze to deal with. She valued our needs and listened to understand and help read more

Sorry I cannot give a positive rating for recent tow. The inflated price to tow a car from north 529 to smoky point was over a 1000 dollars. Driver stated WSP mandates the charge but this is not true. This is nothing more price gouging. read more

So having your vehicle towed is, simply put, a terrible, stressful experience. Yet in the midst of my seemingly endless trial, enter Maggie. This no-nonsense, straight forward, confident pillar of light was the only saving grace to what could only be described as one of the worst days of my life. My car was towed. Yes, it was entirely my fault. But Maggie! She was reassuring, comforting, patient... all the things I needed as I am emotionally spiraling. I am, (unintentionally,) holding up her work day, but she is comforting me! she offered me water and found other work to do since I had held up her computer! I was on the verge of a panic attack as my tap payments were repeatedly declined and my bank assured me they would work, yet this wonderful individual, without complaint ran each payment until the last one finally pinged complete. And when I left she wished my day to be wonderful! I don't know how Hansen's was able to find someone like her to be the face of their company, but finding someone this strong AND compassionate is like finding a unicorn in the wild. And she wasn't the only one! Shawn! The driver! He picked me up, opened the truck door for me, drove me to my car and walked me to my door. He even made sure to note that the car had been well handled and was left in pristine condition, (which it 100% was!!!) This may sound silly, but after a harrowing day, I left Hansen's feeling like I received the royal treatment. Thank you Maggie & Shawn! I hope to see you both again some day, just not under these circumstances... :) My absolute best to you both. read more

Maggie with Hansens towing is an angel! If I could give 10 stars I would. She is fantastic and super helpful and helped me with my towing issue. Needless to say I will go to Hansens towing for all my towing needs! read more

Hansen's Towing was dispatched to tow an abandoned van that my 17-year-old son had restored and gifted a man to live in. We are unsure what happened to the man or why the van was abandoned, but we do know he never registered the vehicle. We only had a photo of his signature on the "bill of sale" and title, but no address; therefore, we were sent the fees for towing and storage. This was about to be a painful lesson that I feared would discourage my child from continuing to choose kindness and charity. Instead, Hansen's Towing showed us grace and consideration and worked with us to resolve the issue. We appreciate their service, communication, and patience. read more

Hansen's Towing was the best part of my terrible day when my car was wrecked in rush hour traffic on the highway. Fast response, and Jason was so nice and handled my car with care. He explained my tow options to help me make the best choice, and drove very well as we made our way to their office. At the office, Maggie was incredibly kind and funny, soothing my rattled nerves as we laughed at the Mario Kart racing shirt I happened to be wearing. And, when I picked my car up from the yard, it was neat, orderly and secure. I've had my share of tows over the years, and this was the most pleasant interaction I've ever had. Thanks, Hansen's Towing crew! read more

They deserve the 5 star review just for towing Glenn Cerio's car despite his attempt to prevent them from do it through an outburst of profanity and unnecessary threats. Poor customer service has been a problem for this company according to the reviews left for this company on Yelp, but yet, towing Glenn's makes it up for all their flaws. By the way, the last time I was in WA I got a flat tire and we ended up using their services, overall we were impressed by such a wonderful and professional service offered at fair prices. read more

Brandon was very professional and got my car on the flatbed with a broken A arm and the passenger wheel just moving freely . He treated our car like his own I highly recommend!!! read more

TOTAL RIP-OFF!!!! Do yourself a favor and find someone else to tow your vehicle. Charged us $2,000 to tow a work truck 25 miles. Super rude when we called to discuss the excessive charge, and had ZERO interest in hearing anything that we had to say. We had this same vehicle towed by another reputable company in early 2020. Longer distance and they billed us $700. Unfortunately, another employee was handling this tow. DO NOT USE!!! read more

Very professional & Friendly delivery today to HMB

On my way home from school I got a flat. I waited on the side of the road for 4 hours for another company until this one got here. The driver, who's name I'm pretty sure was Kane but I'm not sure because I was very tired. Anyways he quickly got my car to the tire place. He was very talkative and it was nice talking to him. read more

We used hansen towing they hit are car and refused to give us there insurance info . they use progressive insurance under a different name so if you have a claim against them you won't get anywhere with there name so use there phone number. read more

To be fair I have never used them (nor will I). In the last few weeks I have seen a couple of their trucks operating in a very unsafe manor. One truck was going over 60mph in a 30mph area. the other was a very large semi type truck tailgating (within inches) going down the I5. read more

Had my compact SUV towed last night as I lost all power to the vehicle and it died a couple of blocks near my home. Hansen's dispatcher was super-friendly and was able to get one of their partner trucks from Harry's out in a timely manner, so that I could get it towed to the repair shop before it closed. Michael, the tow truck driver, was very helpful and went above and beyond to help me out. I appreciated the help and professional courtesy during a stressful time. read more

Terrible service. They promised to move my containers, and utterly failed at every turn, despite plenty of advance notice, confirmation calls and coordination effort. The finally cancelled at 11:00 AM on the day I was supposed to get me containers. Terrible, terrible company with no ability to schedule their own work. Utterly unreliable. read more

My son was in a car accident and Harry's Towing was called by the Snohomish County Sheriff's Dept. on my son's behalf. The tow truck driver, whose name we didn't get, was very professional and patient as we determined how the towing was going to be paid with the assistance of our insurance co. who I had on the phone. When my son returned the next day to retrieve items from his car, they were very nice to him and catalogued all the items removed. Kudos to Harry's Towing during a difficult time! read more

Today my car decided to lock itself with my purse, cell phone and keys inside. It's a 2002 and never happened before! My husband and I have roadside assistance on our insurance (State Farm). It was 48 degrees out today. Due to the coronavirus I haven't been out much. I'd only planned on running to the store to get a few things so I didn't wear a coat, only a thick sweatshirt but it didn't hold up to the wind at all. Anyway, I'd already waited 2 hours when State Farm Roadside Assistance called to say it would be another 40 minutes. Really? Someone told me I should call Hansen Towing to see how much it would cost and how long it would be. I did; $60 and 20 minutes. I called my insurance back and they agreed to reimburse me the money so I made the official call: Hanson Towing girl got there in 5 minutes. Then it only took her 5 minutes. Absolutely worth the call!!! If you find yourself in this situation...don't wait 2 hours! Even if State Farm doesn't come thru, the $60 was worth the 2 hours I lost, freezing dang it!!! read more

Horrible service. Complete disrespect. Threatening to charge more if you don't do what they say. Make an appointment, then make the customer wait for 45 minutes to get their car. Does this sound like customer service? Thats what they think. -Extortion. -Disrespect. -Unprofessionalism. That's what you should expect from this company. Avoid at any opportunity. read more

All employees seemed very nice when I used to come to the auctions every month. Sunflower needs to get a life and probably listen better. Usually when Ron does a quote he gives the price and says "PLUS TAX" and I've realized a lot of people don't pay attention to those last two words. PRICE+TAX!! read more

was quoted the highest price compared to 2 other competitors. Says he has better drivers but all i need is a simple car towed.

For a mustang we were worried how it would be towed. NOT a problem, it was simply towed low, no problem. Nice man set up the tow, nice man did the tow, kind and courteous the entire way. BOOM, the BILL COMES, from Marysville to Snohomish, about 45 mins TOTAL, 403.67! ARE YOU KIDDING! After 3 calls I am quoted INCORRECTLY and I was told this took a long time "because of traffic", there was none, and so I asked how many hours was this bill for? Ron couldn't answer that! I told him he is a liar and a cheat, an understatement. I LIAR because of the DRASTIC misquotes he thinks is true. A CHEAT because this EXACT tow done a week later, to the shop, was 120.00. That's a CHEAT. I will not use them, recommend them and this is not going unmentioned. Insulted is an understatement. read more

Damaged our vehicle and refused to fix it. We had pictures of the tow drivers hook up errors and repair estimate they refused to even discuss without a legal battle. Warning, NEVER use them. read more

They got to our car quick. They helped us in tight spot putting our car on a trailer. They were extremely knowledgeable, polite, and friendly. The price was great too. So call these guys first! read more

This towing yard is closed on sat and sun. Our son involved in car accident on Friday night and his car had to be towed to their yard. They answered their phone with a grumpy hello...hello. We thought we had wrong number. Although they tow into their yard you can't pick up vehicle on weekends..unless you pay extra 88 dollars. If you leave it until Monday when they open you will pay 2 extra days of storage. Around 250.00. One day of storage and extra fee for weekend costs 600 dollars and they were rude! read more

This is not a review of their service but of their employees, namely one named Jeff. I just took my mom to dinner and he was sitting with another employee in the booth behind my mom. They both had their uniforms on. While talking, rather loud, Jeff said the "f" word. My mom looked at me and questioned if she heard correctly. As we were leaving she stopped at their table and addressed Jeff. She asked him in the future not to use profanity. He stated he would think about it but probably wouldn't change. That when there are kids around he watches it otherwise he will, "talk like a normal adult when he is angry". He told my mom that he suggests she walk away. Very disrespectful-rude person to act in such an unclassy way in public then to represent the company he works for as well, not acceptable on any level. I will not use this company for this very reason. read more

I would give Harry NO STARS for manipulation towing to his "yard" & charging you for storage! All they care about is if the insurance will pay $$$ or you will$$$! If you don't have "collision" coverage, watch out! Trap to rack up bill and lose your car and pay them! read more

This company failed to demonstrate any form of customer service, through verbal harassment via phone conversation. Hansens management spoke personally with my family and myself and ended up yelling at us over the phone because of their frustration with the ability to answer simple questions about our vehicle. Hansens towing is NOT a company you want to have to deal with, if another choice is available. Avoid this company at all costs. read more

I could never recommend this company. They are not an honest company and are not helpful. I don't know how they stay open for business.

Hansen's towing is a horrible business. They are have no business towing motorcycles. They tied my down incorrectly, towed incorrectly and dropped mine and dont want to pay to fix it. There was no compensation and I was charged twice as much as I should have been. Not only would I not recommend them, Im warning as many of my fellow riders as possible so they dont spend thousands getting repairs. Fortunately Im insured and my insurance company can deal with it but I cant imagine how uninsured riders would manage. The owner was rude to the mechanic I use and tried to blame the repair shop for the drivers mistakes. STAY AWAY!! If I could give a minus on the star rating I would. read more

My brother took his life in a car that was then towed by Mr. Ron Hansen, after telling me that I would have to pay a $90 fee to have access to the personal items left in the vehicle on a Saturday, I found an employee entering the yard and talked to him. Mr Hansen had told another family member that the items would be held for me and that the vehicle was covered with a tarp because the interior was too graphic. But no, he sent me out to retrieve the items myself with full view of the horror. Unbelievable, he is a terrible man who should not be working with the public. He sure was charming on the phone. Tsk, tsk. He is very selective with whom he choses to be respectful and considerate with. Please DO NOT chose to do business with this company. I send my condolences to those whose cars are towed by this company. It cannot be a good experience. Looks like I should have dealt with Jeff... hmmmmm. Agree with Sunflower. I will be looking to see if my brothers car ends up in the auction. He died in it. read more