Had to have car towed after tire blew out. Anthony arrived about 45 minutes earlier than AAA had told me. Anthony was very professional, friendly and thorough. He took pictures before pick up and after drop off. He was very concerned about running over my grass. Anthony is a great asset to Kitsap/Chico Towing. Thank you AAA, Kitsap/Chico Towing and Anthony for excellent service read more

Damn I should have called Bethel Towing. Had Kitsap towing send out David to tow my Dodge Ram 1000yrds to my house. David's attitude = I don't want to be here, I need to complain about anything not red carpeted for me. Biggest quotes by Kitsap Towing professional representative = "Do you own a shovel?... Ever think about fucking using it?" Fact: David was displaying symptoms of what I called diva-ism and probably had a bad day. ADVICE TO MANAGEMENT: Just start giving these guys better training on stress management AND CONSIDER giving them higher compensation. Most working humans puke frustration for their employer to customers and it's usually not a good look. Pretty sure most wouldn't mind doing exactly what he ended up doing.... Without smart ass remarks. What if he just asked the regular questions and "said you're all set!" For an extra $100 per weekend call?? Something to contemplate... or you're just paying for a one star review performance on four different platforms and not doing anything about it read more

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Awesome driver!! Courteous, professional, pleasant, couldn't ask for better!! He let me know when he was on the way, when 15 minutes out, and arrived when he said. He came with a smile, and went above and beyon!! read more

David and Cody were timely, courteous and professional. They answered all my questions patiently, especially since I am a nervous Nelly about my car. Lastly, they did exactly what they said they would, including calling me once my car was delivered to my mechanic shop. Thank you so much! read more

They were very friendly and helpful...I would use them again and I would tell people to use them read more

Kitsap Towing - Towing Near Me - Silverdale, Washington

What a horrible company! I had a vehicle towed to their yard. I was given an invoice and was told the car was totaled. I was told I had to pay the invoice to release the vehicle, and I have until the next auction day to get the truck, or I forfeit it. I actually called TWICE to verify and then ask additional questions about the title. I paid the invoice, then was able to get help to go get the vehicle about 2 week later but 8 days before auction day. I was told I could not take the vehicle as I had signed it over to them when I paid the invoice. umm what?? The invoice said "Towbook call" not "auction release". Apparently, this is their software system name... I apparently signed paperwork to give my vehicle to them for auction however can't get a copy of it (because I never signed anything!). The verbiage they use over the phone is extremely shady and they just argue and go in circles with you about information that they never told me. Then when clearing out my vehicle (since they wouldn't allow it to be taken off the lot), I was told I couldn't take certain things. If this is my car and I still have access to it until you auction it with a " auction release form" I never signed, I'm taking everything! worst service. don't use them!! you'll get ripped off! read more

Wonderful support and very quick. The driver understood how to handle a challenging situation to remove the vehicle from a ship and park it at our home in another challenging spot. Thank you. read more

Had a very heavy need for a towing company to help me to get a car to be repaired and Kitsap Chico towing kept me up to speed with timing managed with out trouble even though I was really stressed out. Sergey listened and helped me out with understanding and total respect for my vehicle and my concerns. Even though he was just there to tow a car he was someone to test with my car with kindness and honesty. Not a typical experience much appreciated. Highly recommended. Thanks again and again. read more

Excellent service! David the driver showed up exactly on time and was very friendly and kind. He explained exactly what he was doing and took care of everything for me. He was able to jump start my car so we could get it out of the very tight spot in the garage, and I was able to drive it to the dealer instead of having to get it towed, which saved me nearly $200. I will call Kitsap Towing for all my roadside assistance needs in the future! read more

Horrible Service, the worst I have ever had from a tow company. Quoted 380 for towing older 70s F350. Told specific detailed info about truck. They made me pay up front. Both home owner and myself waiting 3 hours for them only to be told they made a mistake on the quote and brought a truck that required them to drop my driveline. They called saying they needed 275 more to do drop the driveshaft. They did not want to be responsible for their mistake and when I told them I wasnt paying the tow truck driver had a hissy fit and peeled out spraying gravel all over the property. Cheap skates and unprofessional. Still havent received refund. Use another tow company. read more

Found myself stranded early one morning. Quick response, very friendly and professional.

They can't keep pricing straight. Drive insisted that i was going to pay 400 dollars an hour and it would not be going to my preferred body shop. Instead it will be going to the impound yard. After a 3 way call with tow company and insurance company the day of the tow and collision. It was 250 dollars an hour instead of 400 dollars. 2nd The tow truck operator caused more damage to my 2007 chevy colorado After it was in a collision with another vehicle. The tow truck operator failed to take my keys and put my truck in neutral before moving it. Then after a loud pop when moving it the back tires started to turn. The Operator then opens my truck door still not asking for keys or putting my truck in neutral. But he sets the Emergency brake and proceeding to pull my truck again. After this when I told him i wanted it to go to my preferred Auto body shop. He told me it was totaled anyway. I dont believe that is his job description to estimate my vehicle when he damaged it. read more

Kitsap Towing - This was video - Towing Near Me - Silverdale, Washington

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We needed to have our car towed to MAXRPM in Bremerton for suspension repairs. AAA sent out Kitsap Towing and I cannot say enough about how good the experience was: in short: A+ communication A+ on time A+ polite, well spoken professional driver A+ equipment cleanliness A+ careful with my vehicle AAA also gets an A+ they are amazing! read more

Kitsap Towing - Vehicle on flatbed tow truck. - Towing Near Me - Silverdale, Washington

All around great to work with! Needed a tow during recent snowy weather, and there were able to fit me in. They truly stand by their word! Thank you Kitsap/Chico towing! read more

Matt H is a hoot, a helluva nice guy, and an experienced and efficient tow truck driver. When our car had issues in a very small town some 90 minutes from home, we initially thought it was going to take 3-4 hours to get towed but, fortunately, Matt was willing to take on some overtime and, about an hour and a half after calling AAA, he towed us for over 90 minutes in a drive that saw much laughter, lots of stories told, and a delightful degree of snark and sarcasm that matched our own. Matt's personality and sense of humor turned what might have been a very stressful situation into an adventure that, surprisingly, we really enjoyed! read more

Pierce took great care when towing our Tiffin 40' motorhome. Absolutely recommend! The tow wasn't cheap but we were definitely impressed with the care taken. read more

I own a vintage sports car, which feels like it gets towed more often then it gets driven. Kitsap towing has taken care of it for me several times and always communicate when the driver will get there and the drivers always take great care of my baby. read more

Your team member Courtland J#121 was professional and skilled in the transport of my dad's Impala today. It was a challenging driveway and he had no trouble at all. He was also courteous. read more

Had to move a motorcycle and the driver was amazing, he knew what he was doing ( you'd be surprised how many don't), had the right gear and was very attentive and careful when loading and unloading. The shop where he dropped off the motorcycle told he was the same when I was not there, took his time and did it right. Big thank you read more

THIS WAS THE WORST CUSTOMER SERVICE I EVER HAD IN MY LIFE! Do me a favor stick to towing cars and running a company instead of putting your two cents in on how to discipline someone else's kid! read more

We had to have our classic car towed from one house to our new house and the process with Kitsap was easy from scheduling to the driver arriving earlier than scheduled! If you need a car towed, we highly recommend Kitsap! read more

great service! time was accurate and David the tow truck driver was excellent!! use this company they are nice from start to finish!! read more

AAA initially told me it was a 3-4 hour wait, alone by the side of the highway at night. Luckily this dispatcher saw the call and the driver agreed to miss dinner to help me out. A lifesaver!!! Driver #114 was so kind, efficient and helpful. Drove me all the way from the Hood Canal Bridge to Port Angeles. I highly recommend this company!!!!!! read more

01/05/2024 Needed my truck towed from my home to Bucky's for service. Purchased a battery thinking this would resolve the issue with my truck turning over but that wasn't the case. The starter was shot so I contacted Kitsap-Chico Towing. Called dispatch on or about 9:30am and was informed the truck would show up at approximately 11:00am. Got a call from the tow truck driver stating he was enroute and would be at my house on or about 10:30am. Truck arrived about 10:35am and the driver had the flatbed lowered ready to retrieve my truck for delivery. Asked the driver if I could ride with him to the shop and he was cool with it. Chatted a little with the driver who was prior service which was cool for me as a veteran as well. The ride was smooth and got to Bucky's on or about 11:00am. The total cost when compared to what I would have had to gone thru on my own was worth it too me. read more

The truck driver was an artist at his craft. He was quick, professional, personable and truly amazing at loading and unloading an enormous vehicle in tight spaces. read more

This company was ridiculous to work with! We have a F350 with a cheezy dump bed insert and they claimed they would have to increase the price from $195.07 to tow the truck 8.3 miles to a MINIUMUM of $547.31. Why? because this vehicle is a class B tow because its over 10k pounds. HUH??! My vehicle is not over 10K pounds, it actually has an old gross vehicle weight sticker on it that says 10k. She kept repeating, sir the vehicle is over 10k pounds and therefor its a class B tow. I calmly explained to her, "mam, GVWR is not the weight of the vehicle, its the maximum that a vehicle can weigh if you have say, gravel, bark or something like that in it. That means that the vehicles is obviously under 10k because again, 10k is the maximum weight AFTER the vehicle is loaded down. Actually the sticker has been on there forever and its no longer even applicable. She is confused with GVW, which is the weight of the vehicle at any given moment. I happen to know the vehicle barely cracks 8,000 lbs and I told her that. But it was a situation where two employees were working hard to just be shitty and not have to do their job. My office manager, who set the tow up initally, said, "the guy just kept trying to find reasons that he couldn't tow it, he finally landed on this weight thing and just wouldn't budge" After I heard from my office manager that they wouldn't tow it and why, I decided to call and try and explain to them, thinking they maybe were just confused about the weight. I was extremely nice and she immediately said, "sir, you cannot tow using triple A on a marked vehicle!" in such a snotty voice it felt like it was a joke. I said, "mam, I don't think we are using triple A, but Ill text my office to see. Sure enough, we don't have triple A. I told her, "we don't have triple A, so the logos shouldnt be an issue". She immediately jumped into it being OVER 10k pound and it being considered a class B tow!. Honestly, if this was a nice person saying this it wouldnt have been an issue, but she sounded like someone who was auditioning for a part to be like a snotty valley girl. She went back and said she consulted with "ownership" and they said this must be a class B tow because its a truck over 10k. Again, realizing it was futile I said one last time. Even if this was the weight of the truck, it would not be over 10k, it would be 10k, but this is not the weight of the truck its a reflection of the maximum the truck and its payload can possibly weigh. I told her that number is something you purchase from the DMV, its basically a tax. I can purchase a 25,999 lb gvwr for this truck and/or a prius for that matter. The truck weight, on the drivers side door, was shown to the driver. This is an 8000 lb truck and these two employees were those employees that are just pissed they are working and want to thwart anything they can, just because they can. We have all seen this employee that acts like a jerk and is clearly pissed that they have to work. Whether or not they even relayed it to the owner, I don't know. Whether or not they accurately told the story, no clue. Its even possible that this F350 is a class B tow for some other reason and that is accurate, but if you tell someone that they have to pay around $600 for a very near tow because his truck is over 10k pounds and his truck is not even close, then I don't know, find a real reason. I think they thought since I had waited for them to tow it, that I'd just say ok. I am a business, I understand its difficult right now. I understand prices are high and so is gas, etc. If they would have said the trip was a $300 trip, hey I get it. But the lady was absolutely awful and the driver clearly didnt want to do the work. I think a cross between straight laziness and just a snotty employee that would rather be not working. They kind of reminded me of employees that I hire that feel like it is beyond unreasonable to request they not talk to their friends on the phone at work. LOL. I let employees like that go, but in this market, you have to keep them. The "ownership" can believe me or not, but this duo was getting off on avoiding work. I would not use this company again and being a home grown, born and raised guy, I wouldn't want either of them representing my reputation, but again, I sympathize. Employees have all the power right now and my guys is this employee is the type to hold the boss hostage and threaten to quit over the smallest of things. The owner probably knows the driver is a lazy, whining, dud and she is awful to customers, but if he fires her or him, he'll have nobody. This is the business reality of 2022. I actually feel sorry for the guy but you cant let your employees run game on you like that. At some point you have to tell them, go ahead and leave, or you can stay and do your job WHILE BEING DECENT TO THE CUSTOMERS. read more

Over the top helpful!!! I didn't wait too long. My driver was courteous, professional and kind. I can't say enough.

Kevin H (#113) was super cool and super friendly. Showed up within 10 minutes of ordering a tow. Would definitely recommend to anyone who needs a tow. read more

If I could rate above 5 stars I would! Although I do not remember the name of the young woman who answered the phone at Kitsap Towing... I do remeber Kevin my tow operator. Both were patient and kind. After multuple calls (caused by an EPIC FAIL on the part of my mechanic), Kevin arrived on time... not once but twice. He was funny, courteous, obliging, and most important to me, empathetic. Thanks for having a tremendous staff and going above and beyond. Monique W. read more

Outstanding service. Sergey in particular was a complete professional who provided service quickly and efficiently. I would highly recommend this company. read more

Towing sucks. Everyone hates towing companies. I hate towing companies. But when they deliver, they are life savers. Such was the case today with Kevin #113. We'll done. And an amazing dispatch crew! read more

My RV died due to a bad alternator so I called my insurance company who had Kitsap Towing come out. After 2 hours (they are 5-6 miles from where I was) he hooked up my RV and took off my drive shaft. He did not put the drive shaft back on. He threw the connectors and bearings in the cab which we gave to the garage we were at. The garage was unable to reattach it due to several bearings were missing and some were broken. When I spoke with Kitsap they were very rude and condescending told me I was "on my own" stated that the new garage must have broken them. Not true at all. They wouldn't even consider giving me a tow to a garage that has the equipment to reattach it. DO NOT use Kitsap. Their "policies" make it so that they aren't responsible for any damage that they cause. read more

Kitsap Towing - Drive shaft on my RV floor - Towing Near Me - Silverdale, Washington

Had the pleasure of meeting Kevin #113. Quick service , jumped start the vehicle and was very friendly ,knowledgeable , and professional. Highly recommend. 24/7/365 read more

Kitsap Towing - Kitsap towing truck - Towing Near Me - Silverdale, Washington

We are beyond amazed by the awesome service from Kitsap Towing. The dispatcher was so personable and professional. We called. A few places and the dispatcher at Kitsap was above and beyond the kindest and most knowledgeable. The driver was also fantastic. Super careful and efficient. Parked our truck better than we could! Overall, Kitsap Towing made what could have been a pretty awful day into a stress-free one instead. We will definitely use their services again next time we need towing! read more

They showed up way ahead of the expected time, even on a Saturday. The driver Pierce (sp?) was so courageous and efficient, took great care with us and our car. We are lucky to have such a good towing company in Kitsap County read more

Would rate five star if didn't think that there's always room for improvement on everything.So rate 4.8 stars.Also with me being physically challenged driver made sure was able get in and out of truck ok giving me hand climbing down.Driver was very professional and courteous as well.Excelkent job Kitsap Towing read more

Service was prompt and professional. But you better have exact change to pay on cash because the driver doesn't have any and the other option is a 4 percent charge to use a card. read more

Truck stuck in the mud on a very rainy afternoon. Excellent communications, prompt arrival, competent extrication without damage to vehicle or property. Great service, thank you! read more

Kitsap Towing - Kitsap Towing to the rescue! - Towing Near Me - Silverdale, Washington

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Kitsap Towing was dispatched to me via AAA when my coolant tank cracked and dropped everything. Kevin arrived to save the day and was courteous, fast, and friendly. If I ever need a tow again, I'll be calling Kitsap Towing and hoping for Kevin. read more

I have aaa but kitsap towing was used. They were great. Prompt and the driver was very nice and professional.