Saturday, August 1, while driving on I-5 south near the Tulalip Outlets just off exit 200, it was stop and go traffic on the highway. Cars had slowed to a crawl and I came to a complete stop just as cars in front of me were stopped due to the early afternoon weekend traffic jam. And as I was stopped a light green Prius had crashed into my car completely damaging my rear bumper and pushing my car into the car in front of me further damaging my front bumper and hood. The shocking part was the driver of the light green Prius did not stop to check to see if myself, my passengers, and the driver in front of me were OK. The woman driving the lime green Prius had left the scene and drove off without taking any accountability or responsibility for what had happened. It looked like she was distracted and on her phone during the accident. Luckily, none of my passengers were hurt or injured during the accident. And the woman driving a 2017 Lexus in front of me was not hurt either. Her car did not sustain any damages either, just my 2005 Nissan Maxima SE.
I had called 911 to request assistance and seek advice from a state trooper on whether my car was safe to drive home. It was fortunate that I did, I was still shaken from what had happened and still in disbelief the women in the light green Prius had driven away making it a hit and run accident.
Soon after speaking with the state trooper I had called several tow truck companies in the area. Richard's Towing was one of two who responded immediately. I called and left a voice mail message with my name number and details of the accident. Richard had called me back and was very professional. He asked me specific details, where I was located, where I would like my car to be dropped off, calculated the total distance between Tulalip and Bothell (25 miles) to provide an accurate estimate, and he also provided an eta when he was able to pick up my car. Richard provided clear and transparent pricing, professional service, and I was also able to ride along in his tow truck for the drop off. During the ride home, Richard was very personable and shared his knowledge and experience with similar accidents. The accident was a bit jarring and the conversation helped me calm my nerves and get my mind off losing my car or no longer having a reliable car to drive. Once we arrived at my home, Richard safely unloaded my car, accepted my payment via phone app. He was also able to provide and email me an invoice for the towing service so I could submit a copy to my insurance company.
I highly recommend Richard's Towing. Richard earned my trust by providing clear and transparent communication. His pricing was fair and accurate based on the miles calculated and rate for the distance traveled. Richard was also very personable and showed much needed empathy and compassion after my accident. Excellent service and customer care!! read more
