If I could give it 0 stars I would've. Ordered from Hannah's bretzel and was delivered so much moldy food. When I reached out the manager seemed very apologetic and raised our concerns, but then the founder reached out with defensiveness and was very rude. I told them about the hold situation, did not ask for anything in return. Just soley wanted to raise awareness of the lack of quality in their food, and that I would not be ordering from them again. The founder sent countless emails that were essays long repeating over and over again "we have been in business for 21+ years, how come we've never had this happened before" or they would say "let me ask you this". They did not seem to take my concerns seriously, but instead wanted to fight back and prove a point. I pointed out the moldy chips, which I have never seen chips turn fuzzy and green before. The founder responded with "it is sysco's fault". You choose to order from them without checking their quality control, therefore you should be held accountable as well for serving this to people. I pointed out the moldy bread, which there were approx. 20 more sandwiches that were thrown away, but not pictured here. The founder first responded that it was the arugula that turned the bread green, but later back tracked and said the tinfoil can make the pretzel bread change color, and proceeded to quote explanations from Google. The apple... there is no doubt they served us a moldy apple. I shouldn't have to say much here, you guys can see it in the picture. When the apple was discussed I was told that just because the apple was bad doesn't mean the rest of the food served to us was bad. Let me ask you guys this... if the food pictured below was served to you, would you eat it? Would you order it again? Would you feel comfortable serving this to kids? A work setting? Probably not. I do not recommend eating from here, especially with how much the "founder" prioritized their ego over addressing how wrong this was. read more

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Long wait. Small portions. I ordered my food thru grub hub somehow they didn't get it and have to wait in the line for 20 min. read more

The turkey sandwich and tomato soup is delish!! High quality ingredients made everything tasty. I would recommend ordering ahead if you go during lunch time read more

Serrano ham sandwich was DELISH! Tomato bisque was also very tasty. This is definitely a new lunch staple for me

I like a good soup-and-sandwich, and Hannah's didn't disappoint on that front. The sandwich was definitely on the small side for the price, but the soup was a decent-sized portion, and the meat (sliced to order) and other ingredients were of good quality. I went with the whole-grain bun (which has an odd name I can't recall) instead of the pretzel bun, but will probably do differently next time. read more

Hannah's Bretzel - Roast beef and harvest soup - Sandwiches Near Me - Chicago, Illinois

I did enjoy the food, just note that the portions are very small for the price. I tried the You pick 2: Cauliflower soup and the special "angry tofu" sandwich on a pretzel bun. They were both tasty with the tofu roll being something I would order again. It was topped with pickled onions, tomato and avocado - very interesting pairings that worked well together. I like the soup options but wish there were more salad choices. The ingredients seem to be very fresh and the pretzels are super yummy. However for small portions at $10+, it won't be a weekly lunch spot. read more

Hannah's Bretzel - Cauliflower soup and angry tofu - Sandwiches Near Me - Chicago, Illinois

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All the organic, free range goodness you can ask for. I have the wecken Chicken and Avocado sandwich typically. It's amazing and actually very filling despite being the smaller of the two sandwich bread options -- a most delicious pretzel roll either in the form of a wecken (small round roll) or a baguette. They have tons of sandwich options as far as ingredients go. All look tasty. Chocolate bars from all over the world line the assembly line of very courteous and efficient sandwich makers. Love this location as it is larger than the one on Washington, lots of room for seating. read more

Hannah's Bretzel - Sandwiches Near Me - Chicago, Illinois

I love their sandwiches, and the branding in their stores makes for a very attractive lunch experience. What keeps me from coming by more, though, is the outrageous price of their food. Close to $30 for a casual lunch for two? Wow. Too much, definitely not an every day destination. And sadly, it's worth coming here more - but the price is what makes that unfeasible. I know it's organic, top end ingredients, prepared with care, bla bla bla. It's just too damn pricey. read more

Slightly cheeky review as I didn't actually order and eat any hot food / sandwiches BUT I did buy their snacks (biscuits) and have a good nose around. Clean, bright, colourful and welcoming is how I'd describe it, with an exceptional range of chocolate and biscuits. I'll come back and eat 'properly' before I live Chicago based on my snack purchase today (when I say snack, I mean biscuits of the gods - choco liebniz) read more

Hannah's Bretzel - Hit the motherload! - Sandwiches Near Me - Chicago, Illinois

This is the sandwich I paid 11.80 for. From a value standpoint, it's a bit short. Didn't taste great either. read more

Hannah's Bretzel - Sandwiches Near Me - Chicago, Illinois

Oh boy is this place great. I have tried three different sandwiches, the salmon, prosciutto, and the bresaola. All served an a delicious, freshly baked pretzel bun. All the meat is freshly sliced and all the ingredients are carefully placed on the sandwich. It's not your ordinary sandwich place that just slaps on your deli meat. They have thoughtfully planned out all the portions and it really shines through their food. An added bonus is almost all their ingredients are organic. A filling sandwich and a bag of chips will cost you around 11 or 12 dollars. For me, this price is worth it for the quality of ingredients. I've also tried their apple bread and so moist and delicious. It's not overly sweet nor does it have an overpowering apple flavor. Just perfect. Try this place out, you won't be disappointed. read more

Hannah's Bretzel - Salmon sandwich with chips! Delicious! - Sandwiches Near Me - Chicago, Illinois

The soup omg it was so good & the Spanish Serrano ham sandwich I added red onions. It was perfect. read more

Hannah's Bretzel - Spanish Serrano ham + manchego cheese & Tomato basil bisque soup combo . Sooo good! - Sandwiches Near Me - Chicago, Illinois

Yummy....whether you are a sandwich person or not you have to try Hannah's Bretzels. The fresh natural ingredients and the kick butt bread will make you do a double take. The sandwiches aren't very big so it's not carb overload if you decide to have a second one. ;) read more

I have been wanting to try Hannah's Bretzel for the last three years and I finally understand the hype. I thought the sandwich was good and that the ingredients seemed pretty high quality too. Oddly, I really LOVED their house chips. They were honestly the best chips I've eaten in a long time and I eat a lot of chips.. I ordered the Italian Prosciutto di Parma + Avocado Breakfast Sandwich and the person making my order accidentally made me Italian Prosciutto di Parma + White Truffled Goat Cheese (and then added $1 for the avocado). By the time I realized he had messed up my order, it was too late for me to say anything about it. Regardless of that little mixup, the sandwich was really good. I would honestly recommend getting a sandwich if you're in the area. read more

If you're looking for a healthy location to eat I recommend going here. I don't remember the exact name of the sandwich I order, but it had avocado and sliced chicken on it. The bretzel bread is awesome, they slice the meat while you watch. I like the design of the place, its modern and kind of a fun feeling. The downside is that I will go one in awhile. I paid almost ten dollars for a sandwich and chips, no drink. read more

I recently returned to work in the Downtown area..and had heard a lot of hoolah about this place... My first choice was the Thanksgiving one as I love cranberry chutney sauce...I knew Id be dishing out more money than usual to eat at this joint but I thought what the heck.. I have to splurge a little. While I did notice the finer.. ingredients and more "upscaly" type cheeses being used... the portion size is laughable. Even the "baguette" is ridiculously narrow and this is the "bigger" option. For a minute I felt more like in a Deli in Europe with the tiny portions. I am not a big girl at all..and am quite petite (size 0) but even this portion size was too small for me to really feel full and satisfied plus I was still in sticker shock price especially when I saw the paper thin turkey breast being used... So the food itself is pretty good.. ( I always ask for the same one because I love it so much) and if I ever want to treat myself...I will come here. Their flourless chocolate cookie.... very good however I did not like that what they have in the glass display is different than what they give you.. they already have them pre-bagged and let me just tell you... the pre-bagged ones are MUCH smaller than the ones on display. Again for $2 of very thin cookies..I expect a little bit more...I noticed that the cookies are not all made of equal size.. nope.. some will be bigger some smaller but you will still have to dish out the same $2 plus tax..regardless if you get stuck with the smaller oddly shaped one. Not fair in my opinion.. Use a darn cookie cutter and make them all the same size. Obviously.. no one forces us to dine somewhere and their prices are what they are and its up to the consumer to make the decision whether they want to continue patronizing a business. I understand the whole concept of "we use only organic ingredients " schlep to justify inflated prices but while that may be so, there is no reason why you should make the portion size miniature sized...alas there will always be suckers like me willing to spend money on a "luxury" sandwich. read more

I am sorry but a cup of soup and a tiny sandwich with no drink should not cost 17$. This is way to much money for these tiny portions.

This location has s very kind staff. The portion size is SO SMALL for the price. It's really a joke how tiny the lunch sandwiches are!!! Also, please make your garbage sorting stations more clear. Landfill items (like the Mylar chip bags) have no obvious receptacle. I can appreciate a sorting effort, but please make the signs clearer for those who are not familiar with what can be recycled/composted/landfilled! read more

Parma sandwich w/the truffled goat cheese, asparagus, arugula on the pretzel baguette -- delicious. Thanks to my friend who took me here for lunch -- hope to be back! read more

Always delicious. Today I got the turkey and cheddar on pretzel baguette. I love the addition of apple--gives a nice crunch. The inside has limited seating though. read more

I've been wanting to try this place for a long time. Finally, one opened up close by work. The sign on the door of the new Italian Bresaola sandwich looked devine. Not so much. A respectable line to the counter, where you order Chipotle line style. The end product was more bread than anything else. Miniscule amount of meat and the ingredients just didn't come together. All for $11. A sandwich that cost $11! Nice profit margin, I would guess. I like the concept, but Hannah's didn't come close to delivering. This is why I usually bring my lunch to work. Too expensive to eat lunch out everyday. Everything seems expensive these days. Wonder why... read more

Hannah's Bretzel - Can you find the meat in this $11 sandwich? - Sandwiches Near Me - Chicago, Illinois

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The place is nice, clean and well designed. The food is great! All organic but a little gourmet if you know what I mean (small meals, large price). Overall it's a great place to eat healthy but the staff need a little more caffeine after the morning shift. No complaints though! read more

Great sandwiches, horrible horrible customer service! My friend and I visited this location before work and we proceeded to order. We were the only ones there, yet we were pressured into ordering quickly because the employees had to return to their phones. The cashier was so rude and she was even rushing us while we were checking out. We then went to put milk and sugar in our coffees and the whole time all the employees were staring at us waiting for us to leave. One of them even asked "do you guys need anything else?!" in an angry tone! As if we are inconveniencing them standing there!! Seriously never again! hire new people with good customer service skills read more

I could hardly communicate with the staff and they mocked me when I asked for clarification. I ordered the Veggie Bomb and Quinoa salad. Both were bland / nothing special, especially for their high price. I will not be returning! read more

Sandwich served on a pretzel bun. I had the Wild Alaskan Smoked Salmon and it was quite delicious. A couple things to improve: since I'm a light eater, the smaller size is about the right amount for me, but I can understand other reviewers' complaints about it being too small for the cost. For the baguette - if you're counting the size of the bread and the fillings - it's probably about 2/3 the size of a 6-inch Subway or a tad less. The "wecken" bun is even smaller. I can't imagine someone with a very healthy appetite satisfied with just one sandwich. Finally, all the sandwiches already have their set ingredients. It would be nicer if we could choose our fillings. I would have liked to have a cheese spread over the housemade dill crème fraiche for my sandwich. I suppose if I wanted my extra fillings/spreads custom-made, I would have to be quick about mentioning it. read more

I would like to take this opportunity to express my delight with the wonderful services I received tonight after a stressful annual Chicago meeting, but my girls took care of me and made me feel welcomed. These days it is not often that a fast casual restaurants goes beyond the extra mile for their guests, however it simply was a pleasure eating at this restaurant. FYI (please get Wine/beer or be BYOB.) They took every measure to ensure that my first experience was impeccable. It is good to know that there are some restaurants that still believe in amazing guest services. I have no doubt that I will once again return to Before I head back home Saturday. Yes the Turkey Cheddar was outstanding. read more

Food is good, nice sitting area, variety of sandwich options, chocolate, tea even GTs Kombucha, but service sucks, personnel is just not very nice nor attentive. read more

Had a great experience here today, and it was my first time in a Hannah's Bretzels ever. While looking at the menu, the owner came and started talking to me. Super nice and friendly guy, German and charming. My sandwich was very good! Apparently they have combos with soup or salad, I'll try that next time. They also have a whole wall full of European chocolates and goodies.... I'm planning to bring my team of co-workers here in the next few weeks. :) read more

Most of the time they deserve a 4-5 star review but a couple of times they deserved a 1 star due to serving me stale bread and poor quality prosciutto. read more

Let me preface with my love for Hannah's Bretzel. I've been to many other locations in the city and never had a bad experience. I probably will continue to walk a further distance to one with better service. I went here and they were all out of the full size bretzel so I changed my order so I could have a combo wrecken and soup. I ordered the barley soup, but I didn't find one piece of barley in it. I have no idea how that's even possible. Needs to work on their customer service. read more

Perhaps 3 stars is more accurate, since the Thanksgiving 365 is a decent sandwich. However, the portions are as small as they can conceivably get without being laughable, and their claim to fame of organic, and hence, the excuse for the mile high price tag (for a simple sandwich), is misguided. First, let the buyer beware, even here as HB's is not all organic, just conveniently organic. Most of their sandwiches carry a 50% to 76% organic labeling, which is fine, but not at their prices of about $11 each before taxes...While sandwiches such as the Thanksgiving 365 are tasty, most of that "taste" is from the baguette. About 2 ounces of the most featherweight smoked turkey available on planet Earth; a tiny sliver of brie cheese, maybe a teaspoon full of cranberry chutney, a piece of romaine lettuce is what the customer gets. I'm all for quality and organic, and good food. That said, teensy tiny portions paired with bountiful pricings leaves me at "meh - I've experienced better." read more

The Italian Bresaola with avocado and goat cheese might just be the best sandwich I've ever eaten. Amazing both on the whole grain or pretzel bread. Ask to have it cut in two to make it easier to eat if you get the baguette option. Really the perfect lunch. A bit pricey though. read more

Be careful about additions or substitutions. They really stick it to you. A 5 dollar sandwich becomes 10 dollars if you add onion and arugula. Also I did not care for the coffee. read more

Best sandwiches on the block, by far! Super fast service.