Surprised to see so many poor comments regarding there customer service. We just got back from purchasing snow board suits for our son and daughter. The customer services was outstanding. They must have got the hint if the other posts regarding poor customer service were true. Everyone there was very helpful. read more

Today was my first trip to hanger 94. I couldn't believe how big it was when I walked in the door. I was greeted promptly and they showed me where I could find the flip flop section (which was huge by the way). They had the size I needed in the exact style I wanted. I will definitely be going there again. read more

I don't know what it is about Hanger 94. I tend to think that my style is more Carrie Bradshaw than surfer-chic, but anytime I stop in here to pick something up for my boyfriend, I can't walk out without finding at least several things for myself. Among the things I love most at Hanger are their selection of sandals, dresses and tops. They also have a ton of cute swimsuits and hats. The men's selection is a bit bigger, which is great because I can always find something for my dude. Unfortunately, I know nothing of their surfing, skating, or snowboarding gear, as I partake in none of the above activities, but I hear they have some good stuff. If you're in or near the area, definitely give Hanger a shot. read more

Get your Bro On , Braah' I love this store for their vast and wide assortment of Flip Flops for Girls! All Colors, shapes, sizes, glittery or jesus'y they got em all. From Cheap Clearance to ,"Dude , Seriously You're gonna pay how much for those Flip Flops? Totally Not Cool.. you could get 3 other pair for that , whateves Bro its your $$" (Actual Conversation between me and my friend) Its like I only go to this store once a year, and its always right during back to school chaotic shopping is in full force. I swayer to not return during these times, ever again and like clock work I'm there again . The boys that work there are very polite and actually quite helpful, even when they deal with crazy stressed out moms, bratty 9 yr olds, skanked out eye candy chicks whose credit cards are all maxxed out, and all of East Counties finest. They have everything you need there, if you are a normal EC Kid trying to be cool. Maybe not so much on the Affliction/Tap Out Brand- But hallelujah for that ! Extra Star for that! I'm serious, they have it all! There prices sometimes tend to be a little steep, but its all good bro! They have an excellent selection of Skate shoes, and rad kicks in general. They have expanded their Girl Selection to a mini Girl dept. But still it mainly is a Boy Bro Dream store. Its like Home Depot for Bros- they could stay in there forever and just get lost in looking and shopping. If you know a boy who HATES shopping, dude, take em here and I'm sure they will be stoked and shop around for whatever. Oh and did I mention they got a great variety of Sunglasses? As a sunglasses whore I frequently walk by stop and stare in awe cuz Id like to grab about 3-4 different pairs of shades while I'm there. Sadly that never happens. So the inner Bro Tastic East County Girl Super Loves this place! Go shop there !! read more

Usually pretty decent customer service and knowledge of their products. Unfortunately, the times I've gotten my snowboards waxed here the job was done very sloppily, and it's not just me being picky. I let it slide the first time as a chance that someone new was filling in or something, so I gave it another shot and it was even worse the second time. Save the money and put the $11 towards the equipment to do it yourself, or literally go anywhere else to get your boards worked on. read more

If Zero stars was an option I would have given zero. TERRIBLE customer service. I bought a watch from here and after I took it home and tried to set it, the battery died. I took the watch back to have one ordered and it took over TWO MONTHS to hear something back. I called over and over more than four times a week for three weeks straight and never heard anything back! After dealing with the Assistant Manager for two months, who had literally no idea how to do her job, we moved on to the manager. When we went to the store the manager had no idea what to do and said we had to wait for the Nixon representative. Also, while dealing with the situation one girl got an ATTITUDE with me while I was asking about the watch. TERRIBLENESS customer service. Do Not shop here, it's not worth your money to deal with a store that doesn't even know how to train their employees. read more

Great gear at a great price. I've been in similar shops across the globe and this one is much less pretentious and chaotic. I'll definitely be back to get another board! read more

Hanger 94 - Great place with good deals! Love the decor! - Sports Wear Near Me - La Mesa, California

Hanger has the worst management. Bunch of bozos. Me and and 3 buddies went in to get 4 custom complete decks ranging from 150-190 each. My friend got these 'bone rough rider' all terrain wheels that are meant to ride rougher terrain. You can literally shred these on dirt and rocks. Anyways, we rode them on a basketball court and a chunk broke off them. We called hangar to see if they could hook it up with a new set because the wheels we received were faulty and we've only ridden on them for 30 minutes. They said that we would have to reach out to the wheel company (Bones) to see if they had a warranty and said the best they could do is call them for us. Hangar wasn't going to help us out on these $40 wheels. This is not your mom and pop shop it used to be anymore. They want your money and nothing else. Clairemont surf shop would've given us store credit and we would've bought new wheels. Go there instead! Support your local surf and skate shops. read more

Colton and the rest of the staff are very helpful in getting you the right gear. Definitely coming back again!

If you need snowboard or skate gear in San Diego, check out Hanger 94. They didn't have the snowboard boots I was looking for (thirtytwo Binary Boas) so we left and made our purchase from the local REI. The staff was friendly, but very young. The fifth star eludes this location because we stood upstairs for 10 minutes and no one offered to help us, although two associates did walk by in conversation about the "local pow" and recent trip to Big Bear. Maybe some acute customer service training and hiring of someone over the age of 25 might help to grab that fifth star here. read more

Love this shop... Vito is extremely helpful when browsing thru the surf supplies. Some great deals on surf accessories i.e. (wetsuits), and tons of close out skate shoes to choose from. One of my favorite surf/skate shops. read more

The one who actually fixed my skateboard was really nice and helpful! But there was one guy (i don't remember his name) who was absolutely rude and gave me the worst look ever. The girls down stairs were really nice though. read more

This place is pretty legit. lemme lay it out to you in skater terms: pros: +the selection is as down as an urban rail. you can find some not so pop but still hyphy brands (for instance Altimunt) +HUGE PLACE. ya, you can get lost in here a lose track of time like at the skate park or inside a casino in vegas +reasonable prices. Sometimes good deals on sales, sometimes too taxed on normal stuff. cons: -seems to have a high turnover rate for employees. I havent had any bad experiences here like other yelpers, but maybe thats cuz i dont dress like a gaper and dont act like a bro. Im just sayin, when at work, i would try to make as many sales as possible, but i cant really hate on the employees for probably treating gapers and rich kids' moms a little less chill. -the layout of the store is as bunk as that mexi weed your friend used to get back in highschool. Ya, its got a GREAT selection, but its laid out in a very confusing way that makes you feel like your walking around an ikea just to find that one shirt you wanted. -has a corporate feel to the place. Although it seems to be about the snow/skate/surf lifestyle, the building and layout seems a little too classy to follow this image. I kinda feel like im supporting the man when i buy something from here. all in all, this is a really cool store. I recommend it if you want a good selection and got some time to kill. although theres some stuff that i dont like, its cuz im critical. You can definitely LOVE this store. read more

First time shopping here; I always pass by but have never stopped by. The two works were very helpful especially the guy who greeted us. I went in looking for rollerblades and he was super helpful (wish I had caught his name) I told him what I was looking for and he suggested other stores if I didn't find my size in the color I wanted. I got the rollerblades I wanted and my husband asked the guy employee if he could put my brake pad on rollerblades however he didn't know how to, so my husband showed him how to do and the guy appreciated that. The girl who checked us out was super sweet too. read more

Long story, but in a nutshell I wouldn't send my worst enemy to this store. Prices are the same if not MORE than in smaller shops, a total lack of customer service and product knowledge, and by far the worst return policy, period. Management/owner is beyond rude. Spend your money elsewhere. Where to start? Customer service is terrible. Whether it's the teenage girls who are too rude and snotty to give you the time of day or the the guys up in the surf and snowboard section who just talk bro-bra language and too busy looking at their iPhones, none of the employees I spoke with knew much more about the products than I did. They are supposed to know much more than their customers. They were absolutely useless and provided WRONG information on $500 wetsuit I was there to buy on my first visit. That should have been a red flag, but silly me went back a week later to check out another product which resulted in a heated argument between me and the owner. DO NOT buy anything from this store if you think you may be buying the wrong product for your son/kid/husband, wife/grandma, whoever, which is easy to do since the staff is absolutely clueless regarding product knowledge. Don't trust what they say. Their "return" policy is a little sign near the register which is hidden by other point of sale knick-knacks. You can't see it and the staff does not tell you what the policy is until you try and return something. A day after my purchase I went to return the item I bought because the staffer gave me wrong info and was told I could only get store credit. They pointed to their small hidden sign. I told them i didn't see it. Then a girl who just finished up sending a text leered up at me and said, "Well it also says no returns on the receipt" In which I replied, "Well if I'm reading the receipt, don't you think it's already too late to send that message?". The girl looked at me as if I was speaking another language. I spoke with the owner who then went on a rant in a condescending tone "Hey man, I have payroll to make, I have to pay taxes, I have utility bills, workers comp..." he kept going ON AND ON. Yes Mr. store owner. Most people are well aware businesses have expenses. I am a former restaurant and nightclub owner, I know what it takes to run a biz and I don't need a bitter, rude, angry store owner telling me so. So I had to exchange my purchase for things I really didn't need at the time but will use in the future. Anyhow, if had the time I would stand outside the store and tell people how terrible of a place this is to buy anything expensive, or merely anything at all. but I don't. Don't spend your money here. There are plenty of other professional establishments that know more, have the same or better prices, and would love to earn your business with respect. read more

Selection seems great, staff was really nice until it came to checking out. Then the grumpy manager made a big deal about me paying with my phone. I pay for pretty much everything with my Samsung pay because it is much safer. Excuse about not being set up for it which is not true. Then employee handled my card so I can't be sure that their chip reader wasn't compromised with one of the new chip shimmer that are put in between reader and card chip. They need to get with the times. read more

Good luck trying to shop in peace you better be quick about it because this place has a time limit before every employee in the store is bugging you and following you around read more

Wish I would have checked reviews. Tried to exchange (not return) a pair of $300 boots that started tearing up after the first day. All I got was a long, patronizing lecture from the grumpy manager. Save your money for local shops that actually care about the locals who support them. If you want to be disrespected, try a simple return or exchange at Hanger 94. read more

Me and my husband went to look for a prattle board and some clothes unfortunately every time we look at anything we were questioned if we needed help I hate the pressure feels like a dealership need less to say we did not buy anything because we couldn't shop in peace I hate the fealing worse place I'm definitely not coming back read more

The stars are for the staff, the gear, & the apparel. I've been shopping here the last few years for a majority of snowboard gear but they have all kinds of summer, surf, sunglasses, shoes, & winter gear. The lack of stars is for their prices being ridic. Even on past season items. They also don't price match or give any sort of discount. If you want to pay full price on things you can get elsewhere cheaper- I'm sure you'll find exactly what you're looking for & the staff will be more than willing & friendly to help you! read more

Bought my third wetsuit from these guys a few months ago. Just as happy as I was before with the trip. I do see what others have complained about when it comes to the "hovering" employees but back in the day... the dark times... I worked for a large clothing retail chain that placed strong emphasis on "being accessible" to customers as they browsed. Some people can play it off well enough and some people just come across as being creepers. Either way, grow thicker skin, I say. The guy who followed me around while I was wetsuit shopping gave me some great input and seemed genuinely interested in helping. I need suit #4 soon and I'll be going to them for sure. read more

Although they didn't have what I was looking for. The customer service is on point. Everyone was welcoming and helpful especially the tall white guy and the Asian girl in front. read more

Hey! Everyone in this store was super nice and super helpful. Tambo found me a sweet snowboard bag and i got a free wax!! Only complaint is not enough XXL stuff. There's a LOT of fools comin up at 6 foot plus these days! Get more XXL gear and make more $$$! Its the same everywhere.... no XXL gear!! (Hanger 94 does have a TINY XXL section. ) PS - Returns are for Store Credit Only!!! read more

This is my dad's favorite store and he spends a lot of $ here as even one item isn't cheap.. I only come to this store to buy him gifts. I came Christmas Eve with my younger sister and as soon as we walked in the two female cashiers gave us a dirty look. All the people who work here don't wear masks so maybe they had a problem with us wearing masks? Don't know. But if you're a person of color like me, they seem to follow you and keep an extra eye on you. It's very dumb, I had a tiny bag it's not like I can fit any of the items in it and steal from them. Never stole anything a day in my life. When I went to pay for my over $100 purchase, the girl at the cashier literally threw the receipt at me and said "please sign it" I wanted to say something disrespectful but I didn't want to stoop to her ignorance so I simply threw it back and gave them the same treatment they gave me. This store sucks, the two female cashiers at the front have a real problem and they're gonna try the wrong person one day. I wouldn't shop here. read more

Stopped by yesterday, while I don't live that close, I enjoy the variety of new product they present the consumer. Yes if it's new it's full price, if you want less variety and maybe a slightly lower price hit Macy's. You are buying the experience here. The staff is knowledgeable and friendly. The owners have the word out to staff...customer service is king. They don't follow you around as some have stated...they are within an earshot offering great customer service..,if you feel it's intrusive, that's on you. If it's new from their selection of vendors it's likely here. Their collection of lower priced last season shirts and board shorts is very good. If you are in search of SoCal lifestyle activity equipment and clothing and you want current product...this is a good first place to look read more

Walked in with my husband to exchange a man's hat he had bought me which was way too big. Was being watch by employee's since we got there as if we were going to steal something. We were looking for clothes for our Cabo trip. Couldn't shop as employee's kept following us around. I had a small purse! My husband was there to get shirts and shorts but he was to upset to get anything. I did buy an outfit really quick only because I loved it. Will never go back!! read more

Wish I could do more stars but there is a reason. Staff was helpful and didn't breath down my neck, but then it was busy being New Year's Day! They allowed me to store items behind the counter as I was buying many items. I bought almost $300 worth of product one being a jacket. I ended up not liking it as it was to baggy and the logo was only size of a quarter, I could buy similar item elsewhere for a lot less. Next day wanted to return it, I did buy another hoodie leaving $39 which I only got the option of store credit. I REPEAT ONLY STORE CREDIT!!!!! Now I have to pick up something I don't want or need like a water or have to pay more if I want something I'll actually use or wear or loose my money! Doesn't even seem legal to hold my own money hostage even though I had tags and deceit, this was the day after purchase. I'd expect someone like Walmart to have a getto policy like that! It would be one thing if I had a reputation of returning items like Walmart customers, but it was my first visit and will be my last! Sad other than poor policy I had a great experience! read more

Zero customer service! Coming into a store like this looking for specific surf or Snow gear a simple "Hello" or How can I help you would go a Long way! Checking out and being asked over and Over again if I need a bag for my $120 snow pants but then still not giving me one. I Really don't want the pants dirty the first time they hit the car floor so yes, I think a bag is appropriate for my over $100 purchase! It cost you 10 cents to make! If I didn't need something that wasn't in stock anywhere else I wouldn't spend a dime with you. Get with it! Customer service goes a Long way! Train your employees to Greet and engage your customers. You will be amazed at what it can do for a business! read more

Oh my god where to start. My daughter and I went into Hanger 94 looking for sandals (aka flip flops) We were helped by a very nice young woman (wish I knew her name). She was (I thought) very helpful with selecting the sandals. Even though the sandals were very tight, the sales girl told us they would "stretch and conform to her feet". My daughters Rainbows 43.99 and my Reef Butters 35.99. We went to the front where a very nice young man (again wish I knew his name) rang up our purchase. We left confident with our purchases. Upon arrival at home and upon the next day my daughter realized the sandals were still way too tight and hurt her feet. We returned to Hanger 94 to be told that they would not give us a refund. Unworn, new condition merchandise cannot be returned for a refund only credit. When I questioned what was up with that, Dan says its our policy. I offered that I would "dispute the charge, he argued... lots of people have tried that". Then he said..."um you paid via debit so it's already in our account so you won't get it back". I said well then "I guess I will have to contact the Better Business Bureau," he said, "lots of people have tried that too". When I asked him who he was... he said "just an employee" I said "No, your name" He says "Dan". Well tell me this, why would I want to do business with a store that has an UNETHICAL return policy. At this point I feel the staff whether is Dan, the tall, blond, long haired, smart mouthed, rude kid, or the nice girl that incorrectly advised my daughter to choose the wrong size sandals just says what you want to hear in order to get your money. They know they won't give it back and that is unethical. I will never shop at either Hanger 94 again, and neither should you. They have no customer service and worse they treat their customers with smirks and contempt. I guess the only customers they care about are their fellow surfers. The average consumer is not welcome here. Thats why Dan the smart mouth says "alot of customers have tried that". They don't care if they have satisfied customers, by Dans own admission. They have your money. Apparently there are alot of us that have issues with Hanger 94. ***UPDATE*** I filed a complaint with the Better Business Bureau as promised and this company did not even respond! There you have it, snubbed the BBB. That tells you everything you need to know about Hanger 94 read more

Dear Hanger 94 after spending THOUSANDS of dollars in your store over the past 5 years, tomorrow when I go out to buy my son a top of the line wet suit and surfboard for his birthday, I will NOT patronize your establishment. If you think consumers forget about how you've treated them, you're dead WRONG. Tomorrow you'll lose a minimum of $1500. worth of business due the rudeness of your management team/owner (your own employees complain about you to customers). With your current level of "customer service", I suspect you won't survive too much longer. I clapped when I saw you lost your Rancho store. I'll applaud even louder when your La Mesa location folds. Sadly, Yelp has no option to leave less than one star because Hang You 94 deserves just that. read more

Stay away from this place folks. Although they have good inventory, the prices are high, staff is rude and unfriendly. They already had one store close in Rancho San Diego and this place is not far behind. take your business elsewhere. read more

This place is lame..... fueled by douchbagness....(management/owner douchbagness that is) Pretty much a Walmart of The Skate/Surf/Snow Industry..... Went in here today....got some surf racks....(kinda bummed I even gave this place a buck-0-nine) a cute girl was handing out sale brochures out front, stating all clothing on the first floor was 25% off, unless a sale item.... cool, since this shop is mostly clothing(Walmart Style but with brand names), I picked out some board shorts.. for 29 bucks... thought wow, 25% off that will be a great price... then get up the to register, and am notified, these are on sale, and that the 25% off coupon does not work on sale items.... funny how these were not marked as sale items.. (seems a little like bait and switch marketing to me) When I questioned that, here comes an older creepy over tanned guy starting to hover.... yikes... (scare tactic) I bought the shorts anyways regardless of the misrepresentation, but bought with disappointment.... the shorts were cool, but the sale tactics... were SHADY... I picked up a really bad vibe from the staff... they acted like they were scared.... then I noticed some sketchy creepy overly-tanned old guy(must have been their boss/manager/owner) hovering over them.....and watching us very closely.....CREEPER ewwwwwwwwwwwwwwwwwwwwwwwwww super sketchy bad vibes man, bad vibes bro.... I don't support Walmart, I refuse to go in there, and I for sure won't support this place in the future.... Walmart clearly doesn't take care of their employees, or customers, this place doesn't seem to treat them kindly either...(JUST AN OBSERVATION) put that in your pipe and smoke it....... brotha Ill shop online next time... aint no behavioral customer services issues with a computer. read more

I'm never coming here again. I spent well over an hour here deciding on things to get with my boyfriend. The childish girls that were rude and stuck up kept to themselves. Except for this one particular one that was a little on the slow side. She asked us 3 times , "Welcome, did you need help?" She treated us like new customers every time. In my head, I named her Dory. When I was trying to discuss prices on surf boards privately with my boyfriend, the gentlemen that was helping us wouldn't walk away. He stood there, after I said we needed a minute in private. After giving him a dirty look for 2 minutes he slowly walked away. My boyfriend purchased a board, fins and other equipment and I a wetsuit. The cashier was a young tiny thing with fake red hair and bangs. She didn't say anything other than if I needed a bag. I said yes. When my order was done she walked away. If I could whistle like sheep herders do I would have but instead I said, "Sorry, can I get a bag?" I realized the next day that I wanted to return the wetsuit. So I looked a the bottom for the instructions on returns. BS! No returns on swimsuits or wetsuits even if they aren't used. Store credit and exchange only, final sale!!! Before a cashier rings you up they are supposed to inform you of that, ESPECIALLY a $119 wetsuit. I've been warned about final sale on things that are under $10! Terrible place with terrible customer service. Don't come here! read more

Went there today for the first time to help my husband find some jeans. The staff was so helpful and the selection was great. With thier help we ended up spending a lot (we bought a lot more than just jeans), but very satified with our purchase and we will be back. read more

I have been shopping at Hanger 94 for the past 4 years. My rating of the store has fallen from 5 to 2 based on the customer service of new hires in the upstairs surf/skate/snow section. While I have years of surf/skate experience, I used to appreciate the enthusiasm of the workers. As a result, I was pleased to by a surfboard, several skateboards, and countless accessories. Recently, I took a friend to look for snowboard boots and the upstairs employees treated us like we knew nothing. I also was buying a surf leash for a new board and one of the workers directly insulted the surfboard shaper. It's a shame that management is making such poor choices in hiring. I would only go back if I was out of options. read more

I would like to give Hanger94 a higher rating as I have been a customer since the early 2000's. The typical experience there goes as follows: you walk in, you will be consistently asked if help is needed and your questions will be answered by knowledgeable staff (especially if you are looking at surf/snowboards). The selection of clothing is better than any other stores around and the prices are to be expected. The comments above deserve 4 stars, however, I tried to return/question the quality of an item purchased (see below)..... -Surfboard was purchased and used for 2 sessions within 3 days. -The glass where carbon fiber tail patch ends spidercracks across the entire deck. -I take the board in to ask if this is normal or a defective glass job, given the amount of usage, and I am assisted by the manager Mike. - Mike already seemed to be agitated that I had brought my board in before we even said a word. After a short discussion (really an argument) he agreed to call the manufacturer. (Not sure if he really did). He then came barreling out of the back, red faced, and explicitly stated that it was "your fault" for the cracking of the glass and that there is nothing they can do. I understood that this may or may not be a defective glass job but he got in my face about as if I were trying to drop in on him. After he chameleoned back to his skin tone I shook his hand and thanked him for his help with a big smile. Then he lightened up and said that it was good that I came in and showed him the issue so that if the specific area on the board had anything serious going on that it would be noted. -In the end, I was educated but the experience prior to the last few words was very impressionable. (As noted by several other reviews.) *Mike - It's not what you say, it is how you are perceived. Try to put yourself in the customers shoes prior to getting worked up so you can help us in a more professional manner, regardless of the outcome.* In summary: - Pros: Enormous selection, Awesome Sales Staff. - Cons: Customer Service regarding Returns/Quality concerns. - I will continue to shop here for the Pros and will take my chances with the quality of the merchandise. read more

Terrible customer service! Great selection of guys shoes/clothes tho!! read more

I WISH I COULD GIVE ZERO STARS I came here for the first time looking to buy a rash guard, and when I walked in I was greeted and was asked if I needed help. I found what I needed and wanted browse around a bit. Then an older man with glasses and greasy red face gave me the UGLIEST look I have ever gotten! I looked at him real quick and gave him a smile, but he just gave me the dirtiest look back. I thought "Wow. What's up his ass? He must think I'm stealing." I continued to browse, and I could see him in the corner of my eye following me. Then out of nowhere a sales girl ran over to me and asked if she could hold onto my item while I browsed (obviously, he sent her over to check on me). I said no, I'm ready to pay. I walked by the same man again and he still gave me dirty looks! Way to be discreet, bro! Just because I'm brown doesn't mean I'm stealing! I could not believe it. I'm kind of ashamed I still bought my item, but I guess I had something to prove- that I was NOT stealing. I don't care if you're just making sure someone is not stealing, BUT do not give people angry looks and make them feel unwanted, because you just lost good business. PLEASE I urge you to spend your money somewhere else. Go to Sports Authority across the street, or go to Sun Diego at Parkway Plaza. My experience was great until their prejudice asses ruined everything. I will not return to this place again. Not until that dude gets that dildo outta his ass. read more

Called about body boarding fins for the hubby. They transferred me upstairs. After three minutes waiting I put it on speaker so I could work while I waited (because of course I'm at work). Totally forgot I was on hold (no music). 30 MINUTES LATER someone picks up. They don't have what I want but they have this other thing that's "way better" and twice the price. Fail. I gave them two stars because when you actually go into the store I like the free popcorn. read more

Good amount of product, horrible customer service. When I walked in I was immediately reminded of why I stopped shopping here. The employee behind the front counter just watched me walk in and turned away without greeting me or even cracking a smile. I went upstairs to the skate section and stood at the counter and waited for the employee to finally make his way over. I asked if they had a specific pair of wheels and he snidely said "no" and walked away. I took my business to another local skate shop and that's where it will stay. read more