I took my maid of honor dress to Mrs. Young for alterations after the bridal store unfortunately…read moreordered the wrong size. I needed the dress taken in and the length adjusted. The design was quite intricate, but Mrs. Young did a beautiful job with the alterations. The dress fit perfectly, and I was so happy with the final result. My friend also brought the same dress to Mrs. Young, and she was just as pleased with the outcome--especially since she needed last-minute alterations. Mrs. Young's skill, attention to detail, and ability to work on a tight timeline made the whole experience wonderful. I highly recommend her!

Quality of work is average, but the man always have an attitude against me for some reason. I saw…read morehim treating other customers with a complete different manner, not sure why. The lady was always nice though. And there was one that he placed a decimal point wrong which caused a lot of $$$ overcharge on my credit card. They fixed it for me but I surely didn't like the experience. Will absolutely not return because of the differential treatment.

They provided fast, quality service on a jacket I had been wanting repaired for a long time! The…read moreprice was great too, costing 30 for the seamless repair and about 28 dollars for dry cleaning!

I've been a longtime customer, but I'm very disappointed with my recent experience…read more This was a new dress, and I own two other dresses in different colors of the same style. Since one of them had snags after dry cleaning in the past, I specifically asked them to be extra careful this time. I take very good care of these dresses, and I'm confident the new snags were not there when I brought the dress in. When I picked it up yesterday, I noticed quite a few new snags. When I brought it back, Pamela told me that the owner had worked on my dry cleaning and said the snags were already there. They offered no solution. I've also experienced an unusual odor from their dry cleaning twice recently. For their high prices, I expect better quality and service. Unfortunately, I will not be using this business again.

I have driven by this place countless amount of times in the past three years and never knew it was…read morea cleaner! the owner is super attentive, punctual, speaks perfect english and very nice. I would say this place has pretty reasonable prices!

Recently purchased a secondhand couch and was looking to have all of the couch cushions dry…read morecleaned. I had heard good things about Mission Cleaner from a friend, so I decided to check it out. Note: there is a parking lot - there are not too many spots, but there's an area in front of the store where you could likely pull up temporarily as well. I dropped by around 2PM on a Monday and was warmly greeted by the owner. She helped mark where the cushions had stains/discoloration (there were quite a few spots) and gave me a receipt for pickup. In total the cost came out to $82, which was pretty reasonable! They accept many payment forms - credit card (no service charge), Zelle, Venmo. On Thursday, I received a call that my items were ready so I quickly paid and picked them up. Overall, I was really pleased with the quality of service I received here and would highly recommend. I will definitely be back with any future dry cleaning needs!

Amazing service. Great staff. Good price. Got stubborn stains out other laundry services couldn't…read more Highly recommend.

I never write reviews for companies because it feels cringy but I do believe giving credit where…read morecredit is due and Magic Cleaners always exceeds expectations. Not only do they get the job done but Ara is so incredibly kind and always makes the effort to over deliver, it makes it feel like a small, hometown cleaners instead of an annoying errand. They're my first choice every time.

The only thing unique abt this cleaners is how careless they are regarding items that are being…read morecleaned. They send your items off to a third party to have them wash and send it back. Which means they have no control over how they wash delicate clothing and the items take a lot longer than expected to be ready for pickup. My brand new shirt is embellished with gold monogram flower hardware around the neckline which I specially said please be very careful and gentle with. It came back and guess what???Careless. The hardware has a string that totally fell off and they somehow have punched a small hole on the bottom of the shirt. Like okay my shirt is totally damaged now. If they couldn't have done the job without damaging my shirt, he could've just denied me as a customer. I would've preferred that over a damaged shirt. Come on, get it together. Never again. Def don't recommend this spot unless you don't care abt your clothing.

Bad experiences! You have to becareful they don't stain your clothes with their machine and hope…read morethey don't blame you who dirtied the clothes. Take pictures before and after so you have evidence. I have experienced bad with my expensive clothing. Price is reasonable but don't be fooled when you pick up your clothes. Check before you leave the cleaner.

Exceptional and personalized customer care. Truly cares…read moreabout the customer, and the customer's needs. Extraordinary value! The best choice for alterations and dry cleaning in SGV!

I called for an estimate and the lady laughed at me and she said she needs to see the dress first…read morewhich I understand but for her to laugh at me. I only asked an estimate, I didn't tell a joke. Then, she hangs up on me when I was still talking. I was NOT rude nor asked her a dumb/funny question. Good thing I called first rather going there

I have been coming to Chief Cleaners for about five years. The owner said she has been in operation…read moresince, I think she said 1996, give or take. I don't come here much because I wear clothing that usually doesn't require dry cleaning, but when I do I come here. I work in the medical field in radiographic imaging at the hospital, so my scrubs just need to be washed in the washing machine at home. My other clothes, the same. There are some exceptions. I do come here to get my Alpha Industries Flight Jacket dry cleaned. This type of jacket needs dry cleaning. Don't throw it in the washing machine unless you want to destroy it. Occasionally I have to dry clean a suit if I have occasion to wear it. I may bring my mom's wool outfits occasionally as well. When I need some alterations or repair, I come here. If I buy new pants and they are too long I bring it here for hemming. I have a scrubs pants and the pocket stitching broke recently, so I brought it here. I was told it would be done Monday, which is a few days, yet the same day I got a text saying it was done, so I picked it up the next day. How's that for fast service and efficiency? I also had a pocket stitching on my Alpha Industries flight jacket come unstitched and brought it here for repair. This is a two-woman operation. I don't recall their names but one is the owner and she has an employee that does the alterations and repair as well as other things. The owner may also do that stuff too, but I know for sure the employee does that. Both are very nice people and a pleasure to deal with. The workmanship here is excellent as is the dry cleaning. The customer service is excellent too. Prices are great too. I highly recommend Chief Cleaners.

My mom needed a military jacket ironed for a funeral service as it had a short turnaround time (the…read morerequest was made to her at the last minute). When my mom explained the reasoning behind the rush service, they were so understanding, gracious, and compassionate. They had it ready quickly, even sooner than they promised. The communication and service were top notch, and their kindness truly meant so much to my mom and our family during such a difficult time. They were so sympathetic to my mom that they even gave her a hug, which was such a thoughtful and unexpected gesture. It's not often that you come across people who show that level of genuine care and compassion. Thank you for going above and beyond. we truly appreciate you!

Best cleaner in Pasadena area , Affordable prices ,…read more professional and friendly staff strongly recommended

My experience with Concierge Cleaners was awful. I found them to be incompetent, dishonest and…read moreunwilling to reimburse for clothes they ruined. Here is why: Our home was damaged in the Eaton Fire. Our clothes were smoke damaged and had to be professionally cleaned. Our remediation company recommended Concierge Cleaners. In hindsight, I suspect they got a kickback "Shane," (as he calls himself, is apparently the owner of Concierge Cleaners) picked up the hundreds of items to be cleaned. We were unable to live in our house for months, so the transfer of clothes was chaotic. After numerous requests, "Shane" finally gave an estimate which was far less than the amount ($2,533) that they ultimately billed. Among the clothes Concierge took were several expensive coats and suits. We obviously expected them to by dry cleaned. Instead, Concierge threw them in the wash with the underwear and t-shirts. Literally, they were put in a washing machine which ruined the fine wool, then put in a dryer which shrank them. Then they were tightly folded and wrapped with the laundry. The suits and coats were obviously ruined. When we informed "Shane" what happened we assumed he would act professionally and offer to compensate for the damage. When mistakes happen people with integrity take responsibility. But integrity is not "Shane's" strong suit. First he denied ever having the suits and coats. Then he claimed they could be fixed by dry cleaning them. That did not work since the fabric was already ruined and the suits shrunk two sizes. I told "Shane" we would be satisfied if Concierge paid just a fraction of the cost of replacing the suits. We have a lot going on trying to make our house habitable after the fire and don't have time to mess with an incompetent and dishonest dry cleaner. Unfortunately, Shane stopped responding and is now unreachable. So now we have to haul this clown into small claims court to get him to pay for the damage he caused. I have lived in the Pasadena area a long time and know there are good and reputable dry cleaners. Concierge is not one of them. If you want someone who does not know that fine wool suits have to be dry cleaned, lies about what happened to your clothes, and refuses to compensate you when he ruins your best clothes, then you will love "Shane" and Concierge Cleaners.

I brought in a pair of white polyester pants that I wanted to change. I wanted the pockets to be…read moreblack instead of white, so I provided the black fabric and this place gave me exactly what I wanted! The pockets were sewn very strong, I was able to carry my phone in them no problem. They looked great and I was able to use them for my cosplay for Anime Expo!! I'd say the price was worth the work they put into it. Thanks again for your help!!

This guy RUINED my all time favorite coat. I dropped it off and said, this is my favorite and I…read morehaven't ever washed it, please be careful. When I got it back it has a huge discoloration smack dab in the middle on the front. WTF?! I told him to fix it and got it back somehow worse--I don't know what chemicals he put in it but now it just looks dingy. Attached are the photos of what the square is supposed to look like (from another area of the jacket) and what the offending discoloration looks like. This place is also overpriced. Stay away.

I have been coming to this location for over 30 years and have always had excellent service - top…read morenotch quality always. RJ

I was there for a jacket alterations and they did a great job at a very reasonable price. Highly…read morerecommend.