Professional, Efficient and Friendly! Excellent work and…read morefair pricing. My jackets were well taken care by their wonderful staff.

Amazing service, quality work. They really know what they're doing, and their prices are very…read morereasonable.

I cannot thank Fashion Cleaners enough for saving the day. After my dress was delivered two weeks…read morelate, I was left with a 3 day window to get it tailored for my engagement photoshoot. While other shops were dismissive or rude about the tight turnaround, the team here responded via Yelp with nothing but kindness. They were incredibly accommodating of my work schedule, letting me swing by during a quick 30-minute lunch break. Finding the shop was a breeze and parking was extremely easy. The owners are absolute angels--they greeted me warmly and had my dress perfectly tailored by the very next day. They turned a high-stress situation into a seamless experience. I'll be coming here for all my tailoring needs from now on!

Miriam is the BEST at getting your alterations PERFECT and ON TIME, go see Lupe too and she will…read morehappily assist on all your dry cleaning needs!! Tell them Mike sent yah and use my bonus code for 20% off your first visit!! (Just kidding about my bonus code, but seriously go see this awesome establishment!!)

Recently purchased a secondhand couch and was looking to have all of the couch cushions dry…read morecleaned. I had heard good things about Mission Cleaner from a friend, so I decided to check it out. Note: there is a parking lot - there are not too many spots, but there's an area in front of the store where you could likely pull up temporarily as well. I dropped by around 2PM on a Monday and was warmly greeted by the owner. She helped mark where the cushions had stains/discoloration (there were quite a few spots) and gave me a receipt for pickup. In total the cost came out to $82, which was pretty reasonable! They accept many payment forms - credit card (no service charge), Zelle, Venmo. On Thursday, I received a call that my items were ready so I quickly paid and picked them up. Overall, I was really pleased with the quality of service I received here and would highly recommend. I will definitely be back with any future dry cleaning needs!

Mission Cleaners was one of those places that immediately gave "people still care about customer…read moreservice here" energy. I only went once, but the experience was smooth, professional, and top tier. Everything came back looking crisp, clean, and handled with actual attention to detail. You can tell they take pride in their work!

Simple, professional, and quick!…read more The employee is very experienced and made everything smooth and easy for me as a first-timer. I brought in two vintage Dior shirts and I'm beyond happy with the results. $25 for 2 shirts need extra care. No No pin holes. No need to worry about anything!! I've found my place!

I never write reviews, but this business earned/ deserves it! I have to tell you this place is one…read moreof a kind. Customer service, personal attention and professionalism are off the charts. It's very rare these days to find a business that cares about their customers and providing a community service at an extremely elevated level like Magic. My first visit to repair a zipper on a beloved jacket. They fixed it better than I had expected, charged me an unbelievably fair, dare I say down right low, price and gave me a gift card to boot. These guys are the real deal, one visit made my family customers for life. I will tell anyone with a need for cleaner/ alteration or repair this is the place to go! Thank you again for the stellar repair and kind attention! Happy New Year Magic!

The only thing unique abt this cleaners is how careless they are regarding items that are being…read morecleaned. They send your items off to a third party to have them wash and send it back. Which means they have no control over how they wash delicate clothing and the items take a lot longer than expected to be ready for pickup. My brand new shirt is embellished with gold monogram flower hardware around the neckline which I specially said please be very careful and gentle with. It came back and guess what???Careless. The hardware has a string that totally fell off and they somehow have punched a small hole on the bottom of the shirt. Like okay my shirt is totally damaged now. If they couldn't have done the job without damaging my shirt, he could've just denied me as a customer. I would've preferred that over a damaged shirt. Come on, get it together. Never again. Def don't recommend this spot unless you don't care abt your clothing.

I recently moved to San Marino and discovered this dry cleaning spot in the neighborhood…read more Unfortunately, they washed all my clothes, including cashmere sweaters and down coats, using water in the washing machine. As a result, my sweaters shrank to the size of an 8-year-old's, and the fur on my Canada Goose coat got shrank and damaged from the wet and dry process. When I returned the items, they offered to enlarge my sweater back to its original size, but it didn't work, and the coat's fur collar was further damaged. I found out they outsource the cleaning to a third party, which doesn't seem to properly care for the items, with no quality control. For many years of using dry cleaners, this has never happened--no one would ever water-wash cashmere or down coats. I won't be coming back to this store. I don't recommend this store to any family and friends!

Exceptional and personalized customer care. Truly cares…read moreabout the customer, and the customer's needs. Extraordinary value! The best choice for alterations and dry cleaning in SGV!

Will never go back! They damaged our items and refused to reimburse us. Negative across the board…read more Don't trust the manager.

I bring my suite here for drying cleaning. They are very nice and good customer service. Provide…read moredry cleaning at a great price and with a reasonable timeline.

This place has extremely poor customer service--missed deadlines, sloppy workmanship, and…read moreunacceptable behavior from the staff. I brought in four pieces of clothing for alteration and dry cleaning on Friday, May 23. One of the items was a brand-new Reformation dress that cost over $200. It only needed a minor alteration to the elastic band on the puff sleeves. When I dropped it off, May assured me that their tailors are among the best and that their work is "immaculate." She promised the dress would be ready by Thursday, May 29, and even wrote that date down on the pick-up receipt. However, when I called on Wednesday (May 28) to check on the status, May said the dress wasn't ready yet but promised it would be done by Thursday (May 29). On Thursday afternoon, just before I planned to pick it up, I called again--only to be told it was still not ready. She brushed off my concerns and acted as if I was being unreasonable for following up. When I asked for a completion date, she said she didn't know and would contact me when it was ready. On Friday morning, I went to the store. Not only was the issue with the sleeve still not fixed, but the stitching that had been done was messy and unprofessional. When I pointed this out calmly, May became defensive and rude, accusing me of "overreacting" and insisting it was "no big deal." I refused to pay the $16 alteration fee for the damaged dress (though I paid in full for the other items). At that point, May began yelling and insulting me. She called me a "very bad person," "the worst customer," and accused me of making things up. She even told me to "shut up" and called me "bullshit." Before I left, she told me to never come back and that they would refuse to serve me in the future. According to her, I was only the second customer ever rejected for service. But after glancing at other reviews, that claim doesn't seem to hold up. Now I'm left with a poorly altered, possibly ruined dress and an experience I wouldn't wish on anyone. Avoid this place if you expect reliable service, quality work, or basic respect as a customer.

My experience with Concierge Cleaners was awful. I found them to be incompetent, dishonest and…read moreunwilling to reimburse for clothes they ruined. Here is why: Our home was damaged in the Eaton Fire. Our clothes were smoke damaged and had to be professionally cleaned. Our remediation company recommended Concierge Cleaners. In hindsight, I suspect they got a kickback "Shane," (as he calls himself, is apparently the owner of Concierge Cleaners) picked up the hundreds of items to be cleaned. We were unable to live in our house for months, so the transfer of clothes was chaotic. After numerous requests, "Shane" finally gave an estimate which was far less than the amount ($2,533) that they ultimately billed. Among the clothes Concierge took were several expensive coats and suits. We obviously expected them to by dry cleaned. Instead, Concierge threw them in the wash with the underwear and t-shirts. Literally, they were put in a washing machine which ruined the fine wool, then put in a dryer which shrank them. Then they were tightly folded and wrapped with the laundry. The suits and coats were obviously ruined. When we informed "Shane" what happened we assumed he would act professionally and offer to compensate for the damage. When mistakes happen people with integrity take responsibility. But integrity is not "Shane's" strong suit. First he denied ever having the suits and coats. Then he claimed they could be fixed by dry cleaning them. That did not work since the fabric was already ruined and the suits shrunk two sizes. I told "Shane" we would be satisfied if Concierge paid just a fraction of the cost of replacing the suits. We have a lot going on trying to make our house habitable after the fire and don't have time to mess with an incompetent and dishonest dry cleaner. Unfortunately, Shane stopped responding and is now unreachable. So now we have to haul this clown into small claims court to get him to pay for the damage he caused. I have lived in the Pasadena area a long time and know there are good and reputable dry cleaners. Concierge is not one of them. If you want someone who does not know that fine wool suits have to be dry cleaned, lies about what happened to your clothes, and refuses to compensate you when he ruins your best clothes, then you will love "Shane" and Concierge Cleaners.

I decided to give Concierge Cleaners a shot after reading some of the reviews, as well as…read morecontacting other dry cleaning services in the area. First of all, the prices are pretty reasonable, being much lower than some of the other options in the Pasadena / Altadena area. When I called Concierge to inquire about prices, the man on the phone told me Men's Suits were $17 and dress shirts were $5. It sounded like a pretty good deal compared to other cleaners, so I dropped off two suits and two dress shirts on a Tuesday afternoon. The woman at the counter was very friendly and gave me a receipt ticket in which she instructed me to "ignore the date on the ticket" and that I "would receive a text when my items were ready for pickup." A few other women were in the small storefront having alterations done, should you choose to utilize that service offering. Two days later, on Thursday, I received the text that my clothes were ready. I headed over to pick up my clothing and inspected everything. The dress shirts looked fine, pressed and hung neatly. One of my suits had a small white powder stain on the front sleeve, but it came off quickly with a moist towel. The other suit looked great and everything seemed to be fine with the rest of my order. However, the final bill was $49 plus tax ($50.72 all in), which didn't match up precisely with what the gentlemen quoted me over the phone. However, it was close enough so I decided to pay the bill and not make a fuss. Obviously, there is some discrepancy with the pricing, as it wasn't listed online. I could have been a stickler for the extra $5, but I decided not to make a big deal of it as one of the other dry cleaners nearby quoted a price of over $40 for a suit cleaning. Parking is sometimes difficult in the small strip mall, with Fluffy Puppy and Captain Tobacco customers. However, there is a dedicated two spaces directly in front of the store for a quick in-and-out visit to the Concierge. A good option for dry cleaning in the area for a first visit.

This guy RUINED my all time favorite coat. I dropped it off and said, this is my favorite and I…read morehaven't ever washed it, please be careful. When I got it back it has a huge discoloration smack dab in the middle on the front. WTF?! I told him to fix it and got it back somehow worse--I don't know what chemicals he put in it but now it just looks dingy. Attached are the photos of what the square is supposed to look like (from another area of the jacket) and what the offending discoloration looks like. This place is also overpriced. Stay away.

I've been going here for 2 months now. I bring 15 to 34 items weekly. I've been loyal despite the…read moreshort negative comments from the owner. I've bypassed his attitude and was more than pleased with the quality of the cleaning. The past two weeks I've received my normal negative comments which I've fron to expect along with damaged clothing and missing items. I've brought this to the attention of the owner and to no avail, he has dismissed my complaints as nonexistent. This guy doesn't care about his customers no matter his really high prices! I believe to get what you pay for buy i. This case, this establishment is greatly lacking in QUALITY AND CUSTOMER SERVICE!! Don't waste your time here!

The gentleman here is very nice, organized, and efficient. I came in to have a pair of pants…read morehemmed, they were lined and had a pattern along the bottom. They had a space so I could try it on, he measured and pinned, and added me to their system. I received a text message reminding me to come and pickup w the claim #. The price was fair for lined pants at $18. I have to say I appreciate their txt msg system. No more forgotten items!

Excellent service! Quality work! I had some hemming to be…read moredone, great work at a reasonable time frame.