Kind staff. Server was so smiley and very helpful. Comfy booth seats and bright lights which is usually the experience at Hai di lao. I think their English was a bit limited but we made it work! The food was delicious and what I expected from a Hai di lao. They also have AYCE and meal combo promotions that I have to try! Standard sauce bar, lots of freebie snackies and mints. I loved the triangle-shaped crackers that they have available on the first floor upon entry! They also gave me a free packet of tomato soup for saying the phrase "I love your soup!" I forgot we couldn't bring liquids on flights so hopefully a hotel staff got to enjoy the abandoned tomato soup! :p read more

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Honestly, it hurts me to write this because I truly love Haidilao and have always had great experiences here especially during lunch. Unfortunately, my visit on a Friday night was incredibly disappointing. I joined the Google waitlist after 9:00 PM for a table for two, fully understanding that it would be a busy evening. When I received notification that my table was ready, I went to the front and waited in line to provide my number. When it was finally my turn the employee walked away to assist other guests. He eventually returned and I gave him my number, but he immediately walked away again to seat another group. He never came back to assist me... I understood that it was a busy night so I waited patiently until he was available again to ask about my table. This time, I was completely ignored while he appeared to prioritize giving props to his buddy and seating them first. I felt extremely disrespected, don't think I'll be returning to this location. read more

This is a great hot pot place! We tried the coconut chicken soup, the tomato soup, the laksa soup, and the pork bone broth. If I could only pick two next time, it would definitely be the laksa and the coconut chicken-- they're so different that it would be a lovely contrast. I liked the offerings on their menu, though the lamb was a bit too fatty for my liking. I would try other proteins next time. Meanwhile, the tofu purse with fish roe and the bean curd were both my favourites. I know there are discounts for eating quickly, but with the long wait time for the soups to boil, we really did take about 2 hours. Happy to get a free packet of tomato soup broth at the end; it was much bigger than expected! read more

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Awesome Hot Pot restaurant downtown. Haidilao specializes in excellent customer service along with high quality ingredients in their hot pot experiences, and they did not disappoint when we visited at the end of August in 2025. Since this is not the burbs, there is an elevator taking you up stairs and we shared the elevator with a staff member using a cart to transport some of the dishes which was cool. Busy place! We had fun trying the interesting Chinese beers as well, which was a nice change from the usual Ting Tsao beer you get at most Chinese places. The mutton brain was cool to look at and actually tasted quite good! You can't go wrong with a Haidilao anywhere in the city and this downtown one rocks! read more

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Came for the AYCE meat carnival, which was $23.95 per person after 9 PM. I was a little shocked when the total bill ended up being around $60 per person. The soup base alone was already about $35, and it was extra for the sauce bar. We also ordered noodles, which added to the cost. The AYCE meat options were very limited. You could only order lean beef, fatty beef, chicken, and fish. If I had known we were going to spend close to $60 per person, I would have rather ordered normally, we could have gotten more variety that way. I also think this would have been better with a larger group so the cost of the soup could be split, since we only had a party of 2. That being said, the meat quality was actually pretty good, and I enjoyed all of the soup bases we tried. The tom yum soup was my favorite. The staff was also great and kept checking in on us and stirring the soup. She mentioned that we needed to keep stirring or else it would burn, and our pork bone soup actually did end up burning. However, she told us we did not need to finish the meat in that soup and that we would not be charged for leaving it, which I appreciated. I will definitely be back for their regular non-ayce menu. read more

Haidilao Hot Pot - hotpot - Chinese Near Me - Toronto, Ontario

Everything about this place is incredible! The service, the food, and the ambiance My friends and I went here to catch up, to celebrate the holidays, and to celebrate a friend's bday. The staff made the night so much better from singing happy birthday to putting on a hand-stretched noodle show! Would recommend coming here for anything! read more

Haidilao Hot Pot - Chinese Near Me - Toronto, Ontario

Haidilao is a fantastic place for a cozy winter meal! When temperature drops and snow begins to fall, there's nothing better than the warmth and satisfaction of a delicious hotpot. This place is conveniently located near the Eaton Centre and Queen Subway station. If you haven't visited Haidilao yet, this is your sign to make that reservation. Everyone kept raving about the noodle dance, delicious tomato broth, the intriguing secret codes, fun atmosphere, exceptional service and impressive sauce bar that also features a selection of snacks, fresh fruits, and desserts, and now I understand why! I can't believe I waited so long to try Haidilao coz it definitely exceeded my expectations. The service here is top notch and we absolutely appreciate the warm hospitality of the staff, specially Janet! The restaurant is clean and very organized. read more

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it was easy to book a reservation through yelp and we showed up 10 minutes early but they were able to accommodate us. Food was high quality and brought up almost immediately after ordering. The service was friendly and accommodated any requests. As for the facility it was clean and the nicest bathrooms ive ever been too. read more

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This place is multilevel, I think it has four levels, we had a party at seven, we were situated on the third floor. The server took our coats and put them in a cabinet. I was surprised to find aprons on the chair. I guess it's thoughtful so we wouldn't get our clothes dirty. We order a bunch of things the regular meat proteins (beef, pork, chicken, lamb shoulder) and shrimps, I was surprised the server asked if we wanted them to de-shell the shrimps for us, of course we said yes. We also order veggies and some meatballs. The chicken was surprisingly tender. I have to say the washroom was well kept, very clean and no smell. We also ordered the noodle show, a guy was stretching the noodle dough and throw it at us, his technique was so good that it's in our face, but didn't actually hit us. We chose mild soup base so we just go to the sauce station to add our own mix of hot sauce. Our water was filled often, didn't have to ask. It's definitely a five star for me. read more

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Late night deals on beef at 9pm! Great service as usual, it's a lot of fun to use the codes to get freebies. Noodle dance was entertaining If you make a reservation for more than 4 people you need to call to book. sauce and dessert bar is 3.99 per person but basically all you can eat. Relatively affordable if you go for the deal, we maxed out on beef orders, plus got a few orders of dumplings, vegetables, noodles, etc. and we were stuffed for about $30 per person. read more

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So much fun here! Staffs are friendly and super on point! Foods: you must order the salted egg fish balls! Try the curry and tomato broth! The chicken broth is great too! The sauce station has so many options, plus the sweet tapioca soup and herbal jelly dessert are a win! Also the friend buns with condensed milk is a win! What a great experience coming here! Not sure they are fully accessible as washrooms are upstairs and I dont recall seeing an elevator. Aisles can also be cramped if one has mobility issues or need motor assistance. But overall, spacious and if it's your birthday, you get a free toy, they sing to you, and you get a dessert (ice cream!)! read more

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I'm very happy that there's a Haidilao location in downtown Toronto! I made a reservation on Yelp for two on a weekday for their combo special--it was very easy to make a reservation online. When we arrived, we were promptly seated, and we ordered a combo for two which included a protein, staple food, combo platter, unlimited drink of either passionfruit or plum juice, side dish, and choice of soup base. For the soup base, we got the sukiyaki in one quarter, and tomato in another quarter. For protein, we ordered lamb and marbled meat. My friend and I had a great time, eating for two hours. We felt very full afterwards. In the end, to celebrate both our birthdays, we had ice cream with a candle, as well as a gift bag with more snacks and treats. We had such a great time we forgot to use any of the secret codes. Compared to the Scarborough/Markham location, there isn't an area where they do your nails or offer hand massages, and the dessert table is limited and combined with the sauce counter. As I was pregnant, they provided a pillow for a back cushion and offered me a gift for the baby (snacks and toys). The service was very attentive. Overall, we had a great time. Accessibility: it is a multi-level building with an elevator, and the front entrance has an automatic door opener. Paid street and indoor parking are available, and close to several transit options. read more

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Whenever I'm in Toronto, a visit to Haidilao is a must for a satisfying hotpot experience. The quality of the meat is consistently excellent: tender, flavorful, and fresh. There's a great variety of soup bases to choose from; my current favorites are the pork bone broth and the sukiyaki. For spice lovers, the Mala soup is a bold and fiery choice. One of the highlights is the DIY sauce station, complete with suggestions for popular combinations to help you craft the perfect dip. The service is exceptional. While waiting for a table, I was offered water and a light snack. Aprons are provided for every guest, and they even offer hair ties for those with long hair, such a thoughtful touch. If you visit late at night, keep an eye out for special deals. I dined during the dinner rush and received a 20% discount for finishing within a set time limit, and yes, we made it! To top it all off, they serve complimentary ice cream at the end of the meal. I'm a loyal fan of Haidilao and already looking forward to my next visit! read more

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I haven't had Hot Pot in many years but I was invited out with some friends to this location. I've never been before and because it's been a long time since I've partaken in this cuisine, I couldn't remember what to do or how it all worked. However the attentive staff greeted us at the front door, and took very good care while we waited for a table. Our table was on the fourth floor so they provided us instructions and also had someone waiting upstairs to guide us to where we were sitting. Unfortunately we had a large party but our table wasn't big enough for all of us so I wasn't very comfortable the entire evening being squished between my friends and sitting at an awkward angle. But the service is to be commended as they went above and beyond providing hair ties, aprons, endless refills on our drinks and anything else we needed at a moment's notice. The meal itself was generously portioned and delicious in flavour and seasoning. Even the presentation was elaborate and a feast for the eyes. One of our orders containing seafood was delivered to our table in a large, teal blue seashell. I was delighted in trying everything but found myself really enjoying the assorted meatballs as well as the fish dumplings which looked like Hershey's Kisses. We had four main hot pot flavours and even the most spiciest one had a nice kick to it but didn't overpower the meat and vegetables. The Vegetables were fresh, I truly enjoyed the mushrooms. The noodles were worth ordering, including the "Dancing Noodles" which came with a brief show from staff who twirled and stretched the noodles out before dunking them in the Pot. Overall the entire experience was exceptional, wrapped up in an efficient, delicious package. I'll definitely be back but maybe with a smaller group. read more

Haidilao Hot Pot - Elaborate fish order - Chinese Near Me - Toronto, Ontario

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We had a 1.5-hour wait as walk-ins, so I definitely recommend making reservations in advance. However it was roughly an hour. Our waiter was fantastic--he went above and beyond by providing a hair tie and a high-quality soft cloth apron (not the cheap plastic kind) to help keep things tidy. One of the best parts was being able to create a hot pot with four different soup bases. The tomato flavor was our top pick, followed closely by the pork bone broth. Bonus: free ice cream at the end! Just note, you do have to pay for the sauces at the sauce bar. Love the cleanliness at the restaurant and thoughtfulness to detail in accommodating guest needs. Great experience overall! read more

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Best hot pot ever. First they gave us hair ties and aprons loved that. The sauce tasted Amaze balls. Oh, she did a game and then once we won the game, she gave us toys. We got one of our beef free. And we got free ice cream and popsicle at the end. Also live entertainment. BEST DAY EVER. read more

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The food was excellent. The staff was very friendly and helpful. The vibe was good especially with the "noodle dance " . Great job to everyone. read more

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What a unique experience! You arrive, get seated, and select your food from an iPad, including your base and protein. Then you stop by a bar to create your own sauce. Afterwards, you arrive back at your table and your base is heated up in the center of table. Each guest is given a spread of veggies and various additions (quail eggs, meatballs, crab, etc.) to add to your base. To go options available for leftovers if you're local. Washrooms were really nice and clean, and included mouthwash, toothpicks, and other things. Only complaint is that there was not quite enough room on the table for everything, but we made it work! Go check it out! read more

Haidilao hotpot definitely my favourite favourite favourite hot pot in the world!!!! I've been tried haidilao in South Korea, Singapore, Japan, New York and Vancouver! So happy our Toronto has 3 locations!!! Just the best for everything!!!! No matter how much I love to try different cuisine, hotpot always my the most favourite one! Their service 10/10! Food 1000/10!!! read more

Haidilao Hot Pot - Chinese Near Me - Toronto, Ontario

Yummy food. A little pricey. Customer service is excellent. Wagyu melt inside ur mouth. read more

Haidilao Hot Pot - Chinese Near Me - Toronto, Ontario

Great service. Lots of hidden goodies and great variety of soup bases to choose from.

One of the best hot pot spots in the city! I've been to all the Haidilao locations and can attest to the quality and service is impeccable across all of them! The best deal you can find is their weekday lunch special here for $24 ($3 higher than their Markham or Scarborough locations) where you get a very generous portion--more than enough for lunch. This location fills up surprisingly fast on weekdays. We made a reservation at the opening hour, but there was a slew of people there all ready for lunch too. Within an hour, the surprisingly large restaurant was almost totally full! As always, their food and soup is so delicious. Hands down the best soups you can find at any hot pot or shabu shabu spot. Make sure to say one of the various "secret phrases" for free goodies! My favourite being "ni men de fan qie tang hao hao he" in Mandarin (or "your tomato soup is delicious" in English) for free tomato soup packets to take home! read more

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As many people have mentioned, Haidilao service is topnotch: welcoming and knowledgeable staff, spacious and bright interiors, casual and meticulously clean vibe. Hot pot selections are pretty good too. The laksa sauce was thickly delicious though I would have liked the sukiyaki sauce to have just a bit more sweet kick to it. The meats were of good quality, the veggies were fresh. While I'm more used to the all you can eat style of hotpot, this pay what you eat style was ok given Haidilao's reasonable prices. Also, they give free popcorn which was a yummy snack. I'm not hotpot expert but this is a good downtown spot. read more

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I like the food and friendly stuffs. The place is really packed with many customers. Overall, good experience.

Cute setup. Prompt and friendly service. Large portions. Thought out additions - like hair-ties, apron, popcorn snack, complimentary ice cream at the end, offering to peel our prawns for us, etc. Perfect meal idea for the winters and the food, service and vibes stack up - making it absolutely worth it read more

Haidilao Hot Pot - Side of veggies that comes with the combo for 2 - Chinese Near Me - Toronto, Ontario

Coming in we had high expectations after hearing the good reviews about Haidilao. The wait time can be super long for dinner time but you can put your name on the waitlist online. We put our names down for a table around 4:30PM on the weekend and our table was ready around 6:30PM. There were a ton of people waiting for tables. The service was good we were seated quickly when our tables came. Now for the food. We been to many AYCE style hotpot places in the city and we found the meat to be pretty comparable couldn't really tell a big difference. The service was unique, our first time having someone peel our uncooked shrimp at the table. They have little snacks and secret world that would give us freebies. We got the soup base to take home. We ordered the noodle dance but it literally took them an hour to come so we pretty much finished our whole meal and the noodles came at the very end. Overall the food was good but for the price I don't think it's worth it. For two people it was about $150 and we would be happier with AYCE style for half the price. read more

Haidilao Hot Pot - Soup - Chinese Near Me - Toronto, Ontario

The food was great and everyone in our group of 8 enjoyed both the food and the experience. Some of us also had the plum and passionfruit juices. For $3.99 per person, it was unlimited and you could mix and match. Make sure to check your bill because we didn't get two items, the waitress said we didn't order them, so we reordered them and we were charged twice for those items. The waitress happily took it off the bill when we pointed it out to her though. Service was okay. We felt forgotten half the time and had to search for our waitress to help us. read more

We wanted to come after 9pm on a Sunday to take advantage of their $2.99 beef deal. We joined the Yelp waitlist for a table of 4 around 8:20pm, and were seated about an hour later. As soon as we entered the restaurant, I was impressed by the service that started with the hostess at the door, and extended to each waiter that attended to our table. I've seen similar service in China, so I'm happy to see that the high bar has extended to North America. We opted for 3/4 pork bone and 1/4 laksa broth. Though we focused a lot on the beef, we also ordered an assortment of noodles, veggies, and seafood. If you've never experienced it before, I would order one noodle dance for some entertainment. As a bonus, you get to choose a free dessert (and vanilla ice cream is my favourite). Our meal ended up being around $50 per person. Not cheap, but well worth the food and overall dining experience! read more

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Service is good. Wait is long so put your name on the waitlist and give yourself at least 1hr and on average 2hrs. Food is overall good but I don't see why I would come here instead of some of the ayce spots that serve good beef.. read more

We ordered spicy soup base, laksa and pork tripe chicken soup base, all three of them were good. My favorite was laksa. Basa fish was a great choice to dip in different soup. Condiment section was veru impressive. The highlight of this restaurant is the top notch service. They constantly check on your table, listen to your request and tidy up the table for you. Only thing I did not understand was that they don't serve dinner size napkin and there was a little tissue box left on the table instead. read more

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Food is always good! Despite the long queue and the bit pricey food the service and the food quality here is top notch!!! read more

Haidilao Hot Pot - Tomato soup is my all time fave , takoyaki is a bit dry, lotus roots is a must order veggies for the hot pot!!! - Chinese Near Me - Toronto, Ontario

The experience was quality. Provided aprons and amazing service. Interactive staff. Food was served at good pace. The environment looked amazing wonderful music . Would definitely come back. read more

A fantastic experience for hotpot. The service is top notch, they gave us so many great tips, helped us with refilling food and poured water for us. Truly it's worth it just for the service. The food was amazing and its easy to go overboard. We definitely ordered too much and stuffed ourselves. Pace yourself as you can order throughout the night. My favourite were the beef and pork selections and the shrimp paste. Warning!!! The spicy soup bases are SPICY. Like numb your tongue and give you a stomachache spicy. But I have no regrets. read more

Haidilao Hot Pot - Chinese Near Me - Toronto, Ontario

Haidilao never disappoints! Their vegetable mala soup is the best and can't go wrong with fried bean curb. Staff is nice and helpful. Still my favourite hotpot read more

This restaurant was newly opened downtown. We ordered spicy and pepper pork broth pots. The spicy one is really...spicy. I mean the real spicy for Chinese or Korean. I'm Taiwanese and I think that is too hot for me, so you know that's a legit one. tbh, the food wasn't bad, but it was pretty pricy. I should've given it only 3 stars; however, the service was really great! The servers were polite and always add more soup to the pot when it needed. I think I'll go back in the future read more

Haidilao Hot Pot - Chinese Near Me - Toronto, Ontario

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Haidilao is the one standing at the pinnacle of hotpot chains- and for good reason. All of their ingredients are very fresh with reasonable portions, the service is prompt, accommodating, and VERY on top of things. It's always loud and boisterous- with servers weaving in between aisles and diners balancing expansive trays of food. The soup bases are delicious too! We tried a "milk broth" soup base, fully expecting it to not be very appetizing- but to our surprise, it had a very balanced flavor! Always come to Haidilao for a good time- just remember to make your reservation well in advance! P.S Look up the Haidilao secret codes. You'll thank me later. read more

Maybe this place is so new I couldn't find it on Yelp? I've been to many, many different hotpot places, and it's rare that I'm literally shocked at how great a hotpot restaurant is, until today. Located across the CF Toronto Eaton Centre mall, you're greeted warmly when you first enter. The wait staff will fawn all over you while you get seated: putting your jacket away in a drawer under the seat to reduce the chance of your jacket smelling like hotpot for days on end, putting your mask away in a ziplock bag so you won't be smelling hotpot on the way out, and then getting you a fruit plate while you peruse the menu on an iPad. You can choose up to 4 different flavored broths, and order at your leisurely pace. Everything was fresh, everything was good, the sauce bar is filled with large selection of sauces and ingredients, plus desserts. Meat selection is good and tastes as good as Happy Lamb meats, which is my go-to benchmark. Service was absolutely the highlight: I have never wanted to go back to a restaurant as much as I do this particular Haidilao. The level of fawning can be a little overwhelming but holy smokes it felt GOOD to be a customer. read more

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not just a meal, it's a whole experience! the food is delicious but the extras and attention are really what make this place stand out. you feel like you're part of some extremely cool club! totally worth the price point, from special occasions to casual visits! read more

This is a place that you need to starve yourself a full day to get the most out of, and it is definitely worth it in the end. It's famous for the service, which was incredible at this location. If you have glasses they provide lens cleaning wipes, and if you have long hair they will provide hair ties as well. The iPad ordering system is incredibly convenient and the options are very nice. Tips: Reserve a table ahead of time since there will always be a line. Also be sure to learn some of their special phrases to get free stuff. For example we said 你看我们这桌的小朋友可爱吗 Look! Isn't our table's lil friend cute? (or you can say it about yourself) and they'll give you a toy. You can find phrases for free fruit or sauce etc. read more

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The servers are knowledgeable and professional. I love the apron idea so I can eat freely without worries . The food selection were all great. read more