Nixtermite has been in business for 29 years, and their price was very competitive…read more I interviewed three companies to fumigate my home. This company was, by far, the best. What put them over the top was their four-year guarantee on fumigation (offered for a limited time). The other two companies offered one- or two-year guarantees. Customer service was outstanding from the owner, Chris, to his helpful office staff, to his on-site workers. The company supplied a home preparation checklist, which was very helpful. They offered a free lockbox, which was convenient. The theft deterrents gave us peace of mind while the property was being tented. On the day of the tenting, the technician was kind enough to check that my prep work was done correctly. I noticed after the tenting that the crew double-bagged items I had missed. Outside, my property was left clean. Thank you, Nixtermite!

Quick response, professional staff. Knowledgeable and courteous technician. Arrived on time and…read moreanswered all questions. Highly effective treatment for ants. We are repeat customers.

It makes me sad to write this review because I had no issues with Homeshield until a few months…read moreago. I have been a customer of Homeshield for years and have had various services - wood rot treatment, monthly pest and rodent service, rodent exclusion treatment. My parents also have Homeshield service their home because of my referral. I want to make it clear that the technicians who service my house continue to be great. My usual technician is Julio and he's always super friendly, on time, and does a great job. My issues in the last few months pertain only to the call center and billing. In April I was charged for my monthly service even though no technician came out to service my house. I called Homeshield to let them know and they indicated I would not be charged for June. When June came, I was still charged for June so I had to call back to ask once again for money back. The call center indicated that I called too late before they processed the payment so the charge would fall off my July billing. At the beginning of July I called Homeshield to schedule my monthly treatment because I was going to be out of town. I informed the call center that I was going to be out of town and that was the reason for me scheduling my monthly service. The call center was able to get my monthly pest service schedule before I left, the call center did not indicate that I had a separate rodent treatment schedule for July 24. I left the country and while on my trip I got a text that my house would be serviced on July 24. I was pretty confused because I thought I had my house serviced and I even told the call center I would be out of town. Due to the 9 hour time difference I had to tell my brother to call Homeshield to cancel the appointment. On July 22, my brother informed me that he canceled my appointment and notified Homeshield that I would call to reschedule. On July 24, I got a text from the technician that he was about 30 minutes from my house to perform the service. I had to respond via text that I had cancelled my appointment and apologize that the call center did not inform him that I had cancelled. I am not too sure what is causing the breakdown in communication but I honestly feel terrible for these technicians not being informed of things. It also doesn't sit right with me that I have to apologize to the technician not for anything I did, but for the breakdown in communication caused directly by the call center. I also am not sure what is happening with the scheduling since before the no show incident in April I had technicians service my house every single month without issue. Update: Bryana from Homeshield called me on August 5 to learn more about the breakdown in billing, communication, and scheduling. She was really friendly, professional, and apologetic. I felt like she was not calling simply for me to fix my review but actually listened and wanted to make sure that as a customer I felt that things were remedied. She thoroughly explained my services and what Homeshield was going to do to help make everything right. She also informed me that she was going to reach out to my dad to make sure his experience as a customer was great. Overall, I am really happy with how Homeshield handled remedying the situation to ensure that I continued to receive better services in regards to billing and scheduling.

Property damage and we're out 1500 dlls for an inspection that never happened…read more Me and my husband hired this company since we started seeing some termites walking around our home. They quoted us 1500 dlls, we agreed. First visit, the tech said they would have to send someone else to make a "re enterable" hole in our ceiling for them to come back and inspect. Second visit, people come and literally cut a piece of our ceiling out, covered with cheap plywood. Third visit, the tech comes back to "inspect" he walked in and did arguably nothing. He asked my husband for power tools, the "tech" didn't even bring his own tools to get into the ceiling hole. He told my husband he didn't know why the hole had been cut out there because he can't see anything from there. This guy also left a mess, he left the "re enterable" hole even larger and all the dry wall on the floor with a bunch of screws right outside our 1 year old's nursery. He ran out the house and just took off, no clean up, no "I'm sorry we will fix this" no follow up, no nothing. My husband called back and was given the usual "we will look into this" speech. It's been over a month and we haven't even gotten a proper inspection, they got paid and our property is damaged now.

I cannot say enough good things about Eddie, our Thrasher pest control technician. He is…read moreconsistently prompt, professional, courteous, and genuinely pleasant to work with. Eddie is incredibly knowledgeable and always takes the time to explain what he is doing, answer questions, and offer helpful guidance. What really stands out is his kindness, positive attitude, and willingness to go above and beyond to provide excellent service. He makes every interaction a pleasant experience, and it is clear that he takes pride in his work and genuinely cares about the people he helps. Eddie is an absolute pleasure to work with and a tremendous asset to Thrasher. Employees like him are the reason customers stay loyal to a company. We truly appreciate him and cannot recommend him highly enough. Outstanding service all around. Every. single. time. :)

I had rats. I no longer have rats. The team is super friendly and helpful. They went above and…read morebeyond with traps and closing off entry points. They were attentive and the price was worth it. Reasonable for sure. Would use again and would recommend. Shoutout Eduardo and the boys! Not an easy job.

Anthony really helped out my family today. He went above and beyond to source a decomposing rat in…read moreour attic. We are urgently awaiting his next visit to see where these things are getting into our attic. Thank you team for your help! Highly recommended!

I had an appointment with Steve about a month ago, for a one-time service of removing a wasp nest…read morefrom my shed. Today I get a call from them claiming that I owe them $75 when I paid them cash at the appointment. I signed no agreement for any membership or recurring plan. The $75 charge I will not be paying, as there was no service agreed for or signed or verbally whatsoever, the $75 that I did agree to pay was already paid in cash at the appointment, and trying to charge me for something that I never agreed to is very shady business practice and dishonest. I will not be paying this charge

Chris is awesome. He worked with me and was patient when we had to switch our dates for out of…read morecontrol situations. Twice. Definitely recommend.

We are so happy that we found Premier. They are super responsive and are accessible through text…read moremessage. They came out to do the initial treatment and a couple weeks later we found a cockroach. They came out and did a treatment same day so far we've been super impressed. I would recommend them.

Always does great work and great flexibility on scheduling…read more Our recent service was for inside the home as we had left for the weekend we reached out to see if he could squeeze us in but he wasn't available Then he reached back out and said he would make a caption and do a weekend service for us we were very happy to get it done while away for a few days to let the treatment air out before we return with our kids Thank again Mr.Greene! Best in the industry and great price Look no further if you read this post I also own a small company and really recommend his company if you're considering getting on a schedule of regular maintenance like we are!

Enrique was incredibly responsive, knowledgeable, and understanding. Great customer service and…read moreI'll be continuing to work with them for all exterminator needs, highly recommend!

I was initially impressed with this company. They responded quickly and treated an active termite…read moreinfestation in one of my walls. During that visit, I was told a thorough inspection had been performed and that there were no other active areas--only areas of dry rot. Based on that representation, I chose a spot treatment rather than tenting, because there was no reason to spend the additional money on a whole-house treatment if no other activity was found. I was also specifically told that if termites are pushing frass out of the walls, they have likely been there for years. Fast-forward 8 months, and termites are now pushing frass out of multiple other walls and areas of my home that were not treated. That raises a pretty significant question: if these termites had been present long enough to produce frass, how was a "thorough" inspection unable to identify any of these areas? I contacted the company to ask what their warranty would cover and received no response by email. After reviewing the fine print myself, it appears that even if they had responded, the warranty would apparently only cover retreatment of the same area they originally treated--not the additional areas that their inspection failed to identify. That is a very disappointing warranty for a company that was paid to inspect the home and determine the extent of the infestation. The contrast with the company I'm using now is pretty stark. The new company did not try to sell me an expensive tenting treatment just because they could. They inspected the situation and are confident that localized treatment is appropriate--and their treatment comes with a two-year warranty covering the entire home, rather than effectively limiting protection to the one wall where termites happened to be found and treated. I originally trusted this company because I believed I was paying for both treatment and the expertise to identify the extent of the problem. Eight months later, finding active termite activity in multiple areas that were supposedly clear makes me question the value of that inspection altogether. A termite treatment is only as good as the inspection behind it. In my experience, this company's inspection did not live up to what I was told I was paying for, and their follow-up when I raised the issue was nonexistent.

Ken and his son were very wonderful in helping us with our subterranean termites issue. Ken was…read morealways easy to talk to and contact during the whole process, and he was very quick in responding to our initial query and coming over for an inspection (same day). He was super knowledgeable about the treatment, the field and any questions my family and I had. We really appreciated the service, which was done very efficiently and gave us a relief regarding our home. Thanks so much for all your work, time and your hospitality!

We had a bad Flea issue. It took two treatments to finally rid the pests. (Wade) the technician…read morewas very helpful and understanding.

Angel from Orkin was amazing. He asked me lots of questions of what we were experiencing and then…read moreexplained exactly what he was going to do. Very polite and did a great job

I've been a customer of simple pest management for several years, but I wanted to take a moment and…read morethank the team for being available and being so professional at helping take care of my home & my business. They have been able to help me with almost every pest problem from insects, fruit flies to rodents. Chris is my favorite tech, and I always appreciate his attention to detail when he's here. He's extremely friendly and personable, but completely professional at the same time.

Great service every time and no ants! Stephanie is…read moreknowledgeable and can always answer my questions about pests. Thank you Stephanie!

I hired Jamul Pest Control to take care of an ant problem at my mom's house and added my house a…read morefew months later. I'm very pleased with the results and my tech Gavin has been great to work with.

Excellent choice for my pest control services, customer service is excellent. The technician who…read moreserved our house did an excellent job, very knowledgeable, professional and polite. I signed up for the pest control program. You won't be disappointed, call and give them a try! I'm glad I did!!