One of the reasons I continue to go back to Spencer's Automotive is because they have always been…read morehonest with me and integrity is important. They could have easily sold me on replacing my timing chain, gears and all the parts that it takes to rebuild that area but instead I was advised that it would be best to have the transmission checked out first before spending $2500 to $3000 with them. The car is only worth about $5000 so it wouldn't be worth spending all that money on it to then have the transmission break down on me and I would have to spend another 4-5K. Thank you for honesty!

Great people here. Very honest and take their time out to talk to you about any issues. I'm a lifer…read moreand will definitely recommend them to others!

I recently had my truck smogged here and my experience could not have been better. The guy that met…read moreme at the counter was a really nice guy and it wasn't until later that I found out he is the owner. The process was really simple & I was in and out in less than an hour. Will 100% go here again.

I am deeply disappointed in their staff. I was taking my car into them for years and loved how kind…read moreand upfront they were. Or so I thought. My last appointment with them before I moved out of Chico, they failed to inform me that my suspension is in really poor shape and in need of repair. I only received news of this when I went to a different repair shop in San Jose and the owner told me that it was extremely dangerous that I had been driving around like that. It was not okay for their staff to withhold such crucial information from me and now it is going to cost me thousands of dollars to repair. It is out of the kindness in my heart that I give them at least two stars, otherwise I would have given them one.

This repair shop was great! The experience of booking my SMOG was super easy and was able to change…read moresome info after booking by texting the help number. the staff were friendly, the wait was short, and the waiting area was super comfortable! also the prices were very reasonable!

Took my vehicle in a for a coolant leak. Vehicle was diagnosed, estimate was provided along with…read morepictures of the issue, and the repairs were completed within the timeframe provided after authorizing. No issues with the work or the experience inside the shop. Would go back again with any future vehicle repair needs. Thank you!

An unparalleled experience. Unicorn service. Can I give 6-stars? Honestly, read this…read more.. Day 1, Saturday, of a four week road trip, we drove from SoCal to Pleasanton, CA and heard a clicking sound coming from the rear end once we were off the freeway and could hear again. Since we were picking up our caravan partner and heading north, we needed to find a mechanic in NorCal, along our route and nearby. We used the VanAlert app (must have!) and found Westy World in Chico. I called the number (Saturday, remember?) to leave a hopeful message that they may be able to squeeze us in on Monday for a look-see. I couldn't leave a message because Brian answered! As we discussed the issue, Brian offered to stop-by Pleasanton on SUNDAY, after a nearby Van drop-off. We met at a roadside parking lot and Brian crawled under the van to find and definitively diagnose a broken axel. If this was the end of the story, I am sure you would agree that this is a once in a lifetime automotive and humanitarian experience. It has had such a profound impact on us that we use it as the measure of the Golden Rule - we try to treat others the way Brian treated us. But the story goes on. From the parking lot Brian rallied his team back in Chico to set up an appointment on Monday to repair our axel. We are pretty sure that Westy World was not keeping a time slot open for that Monday to address our emergency. So all the other projects must have been put on hold to make our emergency their emergency. As we agreed in the parking lot on Sunday, we covered the time and expense for Kyle to DRIVE FROM CHICO TO REDDING AND BACK on Monday morning to pick up the replacement axel. When we rolled into Chico Kyle jacked up our '87 GL and completed the repair before we could finish out lunch. Everyone was mellow, untroubled, kind and very knowledgeable. What a great mindset to calm us in our moment of flexing. After our trip we checked in with our local mechanic, who verified two things: the parts used (from Burley Motosports) were the best available, and Westy World charged us as though this was a regularly scheduled appointment - no emergency premium! It is an honor to have had this experience and to have Kyle and Brian in our world. Thank you both and everyone else at Westy World that was affected by our incursion.

Brian, may not remember me, but I remember him. His quick response to my desperate inquiry…read moreregarding my Ford E-350 in desperate need of exhaust manifold gaskets, and quoted price was much appreciated. Though it never came to fruition as someone wanted to buy it from me, I wish now I had not sold it.I wanted so bad to make a custom designed Van Life vehicle. But, guess it wasn't to be. But I have another project that needs a mechanic like Brian. Reviews are top notch, so here we go...

TL;DR - Sean is awesome. His shop is awesome. His service is awesome. Give him your money and save…read moreyourself the hassle of dealing with mechanic scumbags. Also he doesn't do the DMV stuff anymore because no one was taking advantage of it and it's too expensive at the moment/price of goods going up. So my man Sean can't justify offering it anymore. Sean's a certified badass. Went here this morning to get a smog for my car and it was about a 15 minute drive or so. I was the first and only there. Rolled into a vacant parking spot when Sean came over and asked if I here for a smog. I said "Yeah" and he asked me to park in the awning and he'd get me hooked up. I also came prepared with some Micky D's breakfast cuz ya boy was hungry. So anyway, fast forward 10 minutes and while I'm munching on my McMuffins, Sean and I are talking casually about stuff. Kitchen Nightmares is on and Gordon Ramsay is going in on some crappy chef. Sean's like "I'm pretty sure your McDonald's breakfast sandwiches taste A-1 compared to that restaurant's crap right now." In between our conversation he politely asked me to sign off and review what he was charging me for, didn't try to upsell me, sell me anything useless, or any additional fluff. He also didn't rush me out of there either. So I able to take my time and enjoy the deliciousness I had brought with me. All in all I spent about 15-20 minutes tops. The process was fast and easy. 15/10 would chat and chill with Sean again. Oh yeah and my car was fine. And I paid about $45 for the whole thing (smog check). "It seems like quality has taken a dive man, all these shops are trying to screw you out of your money. You come in for brakes, they try and sell you a tune up with it. On the shop's mission statements it should say in fine print under their BS commitment to customer service, 'We're also here to gouge and bone you out of every penny you own.' - Sean, Certified Boss, Norcal Auto Support this man, he's awesome.

Hands-down the best service I have received in the automotive industry. In years . I had a 9…read moreo'clock appointment to which I was 15 minutes early. He wasted no time to help me. I don't think I was there more than five minutes and that was just because I was asking in him questions that he's answered simple quick Ian's to the point.. my previous career was in AAA emergency road service so I've been to a lot of repair facilities for 37 years. I live almost 30 miles away even though there are places closer I will be going to him for sure... thank you so much for the great service Steven

Jeff is just as knowledgeable & experienced as any auto mechanic shop, but he is straightforward…read moreand helpful, and works with a strong moral compass. Most auto shops have to pay at least a dozen employees and pay rent so they jack up their prices or offer services that don't really need to be done. It's just business. But thankfully Jeff doesn't run like these places. He took care of my car's needs efficiently and at a fair price. My fiancé and I are so happy we found our auto mechanic! As far as the negative reviews go, they are unfortunate, but they're also years old... it's absolutely apparent he took them to heart and adjusted himself for the betterment of his business.

Jeff is quality!!! He knows his cars (old and new), gets to work and gets the job done. Great…read morework ethic, arrives on time and makes sure one understands the work that needs to get done to fix the issue. I've found my forever mechanic.

Popped in for a smog, quick and friendly service…read more Can be funky to know where to park and they are busy but nothing unmanageable.

When I asked the office clerk about their diagnostic fee applying to services rendered, I was not…read moreprovided with a direct answer. The representative kept talking over me and she was very rude. She showed poor customer service skills by saying things like " we don't work for free". She also tried to insinuate that all the other customers understood her logic when in fact she never provided a direct answer to my question.

The guy or rather the mechanic was there working alone and he didn't have to stop and take care of…read moremy brake fluid but he did anyway and that pretty much going to make me a customer forever!

DO NOT GO HERE. They failed me on a smog test because they assumed a evap hose was replaced with a…read moreheater hose even though it looked identical to a OEM hose. They used chat GPT to look up the part number on the hose because they couldn't find it anywhere. Went to another smog shop and they passed me no problem. Thanks for taking my money and not offering a free retest!

Finding quality, affordable automotive service is tricky. You want the best price but you also want…read moregood, quality work. Fortunately, I was able to find both. The guys at Boradori genuinely care about their customers and want to help you in any way they can. I know! I experienced it when I had my car serviced there. They may not be the cheapest in town, however, their prices are competitive and the best part is I know their work is top notch.. I trust their work and they back it with a 3 year warranty! I truly believe you get what you pay for. With Boradori you get more. In a time of need, they worked with me and gave me a peace of mind even after I left. I know my car is going to be ok now and I thank Cory, Jimmy and the rest of the crew for taking care of me and my SUV. HIGHLY RECOMMEND!!

Scheisters. Avoid at all cost. Tried to scam me out of money. Took it in for an oil change, but…read morethey tell me I have another problem which is fully covered by my extended warranty then the next day after my car is left there overnight thinking they're going to cover the job Totally like they said, all of a sudden. Now they're telling me that my warranty is only paying a small portion of it even though I have 100% coverage and that I'm gonna have to pay a ton of money. they also wanted me to do a Service that was recommended and so I applied for the Credit card there because they insisted. I got approved for the Credit for more than the service amount way more so when they saw that I had extra credit available, they decided to try to tell me that my warranty wasn't gonna pay for the whole job that previously they told me was 100% covered, and that I needed to put the balance onto My Credit that was available because they saw the amount of Credit I had and they said it's no big deal because I have the Credit available, so just put it on there!!!!!! I actually had full coverage warranty, but they were upping the Price of the Repair for the warranty Repair way above the price of the cost of what it normally cost, at the warranty company. When I called the warranty company they told me that they were fully paying the entire Bill that boradori put in for, And that I shouldn't owe any money at all, except for my deductible and they told me that they were trying to scam me because it was fully covered. So I drove over there and took my car back and gave them no Service at all except the oil change that I originally went in for on a coupon, and I told them why, and that I was very upset because I didn't like to be played and all of this was because they saw that I had a higher credit limit for the Service Job that was due so intern, they decide to try to Bill me a higher Price than what the warranty pays and what they normally Bill for the Repair that needed to be done so they could just get free money so I took my car back and said forget it and gave them no business and I told them why and I was very very upset so I'm just letting you know now. Do not apply for any kind of credit there with them If you decide to actually go to this place, which would be stupid. Once they see your Credit limit They're gonna try to get you to rack up the entire Credit limit and fill it up so they can get extra money out of you. Even if it's not something needed. So make sure that you check your extended warranty if you go there and make sure that they are truly being paid for the Price. In full even on any warranty coverage. you don't want to get stuck paying them extra money because they see you have Credit available. So beware I wouldn't go there at all personally. They offered me a free oil changed to make up for all the drama and I never redeemed it ever after that. I change my oil myself now, because I'm not going to even take my car back there ever again. Buyer, beware watch out. Especially if you're Girl. They're gonna try to screw you. Luckily I'm super smart and did my homework. Also, I don't think the Credit companies should not be telling these people our Credit limits. I'm gonna call the credit company and let them know that they're doing this. they should only tell them if it's gonna cover the Service or not. They shouldn't be giving them our credit limits because that's when they start thinking They can rack up Our Bill and the guys acted like it was no big deal. They tried to say that my payment will only go from this amount to way up here to this amount which I couldn't afford anyways Even if I wanted to so I thought it was really rude. Just cause I had credit available that they thought I could just rack it up and owe all this money. Anyway, just be aware. I'm not gonna lie to Place is Nice looking inside And they do offer free Rental cars while your car is in Service, But trust me They make their money back from all the extras and scams they pull on people. Be careful. Do not go there!

This guy is the real deal. I'm in my 50's n he's been my mechanic for 30 years. You'll never find a…read moremore honest, sincere and caring guy than you will with Glenn Arbuckle. He'll let you know if your car isn't worth fixing, or advise on what I should save money for the do next. He'll explain what would waste my money. He treats students, those with limited English, those w / no knowledge of cars in a fair and honest manner. A real gem. We're lucky to have him.