Order Number: 335915 Appointment date: 04-02-2026 Had excellent service with David, highly recommend him! read more

So I managed my parent's account for several years as initially it was really the only option they had until they eventually learned they could switch to another provider. My parents are old and were susceptible to online scams, to which I had to completely rebuild their systems, lock them down, and instruct them on how these things work. That said, I live 20-30 min from them, and playing tech support was always extremely difficult. So I opted to use remote desktop through a secure shell tunnel. Unfortunately, GVTC does NOT give you the ability to configure your own router and create pinholes. Instead you have to ask them to do it and I don't mean to sound insulting, but they were incompetent on how to set it up. They didn't understand very basic networking terms, and after far too many calls and follow ups, I ended up having to pay for a remote desktop service. Additionally, GVTC's fees are high, Internet speeds are slow, the television service is subpar, and their email server did not allow for third party logon (i.e. like Outlook) without going through a complex app approval process. I do not recommend these folks in the least, and if you have no terrestrial based options other than GVTC, go with satellite (Starlink, Hughesnet, or similar). Latency might suck, but believe me that you will prefer it over the poor service provided by GVTC. read more

Terrible there customer service reps do not help at all say they will transfer you to someone who can then send you to the main menu to start the process all over do not recommend read more

Complete scam. Fully paid up front and they never showed up or called. Stop answering their phone numbers. BUYER BEWARE!

I can not find a phone number to call to find out my balance and make my payment. I get the same message every time I call, and every different number I find. I have been trying all day!! I don't want to use doxo. read more

This cable company goes belly up too often. It charges the fees of a King. Our area needs better cable companies!

Approximately 45 days ago. Accessing Fox News programs. GVTC states " not us". Must be your program provider. Called Prime, verified that the connection had no problems. Suggested a possible Fox app problem. Contacted Fox, reset app. Problem returned. Continued to reflect " lock on each Fox service option. Back again. Advised that it would be an internet provider issue? Again, absolutely no prior issues? Ok who can own up to the problem? As of 12/24 thru today read more

If you don't want to continue with the service, they force you to pay $300. They sell through lies and deception.

Needed some advice on installing security cameras in addition to my GVTC security system. Both Jeff and Mason came out and gave me very professional, efficient, and sound advice. They are a credit to GVTC - thank you. read more

Internet service is primitive and a decade behind competition: * Forced to rent their shoddy equipment even if you don't use it, can't even get out of it over the phone * Forced to have a technician come out to activate your service, 3-5 business days after your request * Tries to rope you into year long contracts * Worthless app they try to get you to install on all your devices Never thought I'd say the words "the experience with Spectrum is better" but here we are read more

This company is far away from providing decent service. Way so many connectivity problems. read more

GVTC Communications - GVTC Today... - Television Service Providers Near Me - Boerne, Texas

Customer service isn't great if your using the apps to stream channels you will never be able to watch CBS as they are not listed as a service provider to log in without a cable box service is honestly expensive for the customer support you get read more

Honestly, after reading the reviews I was skeptical. Especially since my area required this company as the only option for internet. But, I didn't have any issues, and the internet speeds weren't bad. Periodically I'd have issues with the speed just watching Netflix but overall it wasn't bad. read more

07/17/24 - I dealt with Mike H. in service and he did a wonderful job of getting me scheduled same day when we had a miscommunication with the technician and myself. The same Technician Stefan and another colleague of his came back later that day to get my internet up and running knowing I had moved things around in order to have this appointment. He even called in backup help so that they could complete it in a timely manner before my family and I had dinner. I appreciate their professional manner and punctuality too! I am happy with the service so far and look forward to being a long loyal customer of theirs and supporting a local business! read more

If you want the worst service available just sign up with these people. They have been using covid for an excuse for lousy service and I mean lousy. The speed I was paying for was less than half the speed I am paying for. I spend at least an hour on hold when I call. Left a call back # two hours ago still waiting. After a 20 year client I have found these people just do not want to provide services to their customers. Bandara electric is a good option. Get away from these people, they say they are remodeling their office is the reason they are not open for the public then on the door it says covid is the reason they are not open. Lier's, bad service, to no service. I could write a 1000 words why you do not want to do business with these people. read more

I live close to Wilderness Oak and 281. I have had GVTC for ten years: I'm a professional reliability engineer and have had less than two hours downtime related to GVTC equipment/infrastructure. Running five systems during Covid: 1. Teenager with constant zoom calls and gaming. 2. Two college students attending online. 3. Significant Other is a business analyst for a major bank. 4. Myself, Quality and Reliability Engineer for an international manufacturing and warehousing company With the exception of having fiber to my PC in Madison WI, this is the fastest and most reliable internet connection I have ever had no effect when multiple users are online simultaneously read more

It takes this company 90 DAYS to return any overpayment on the account once closed. I will be expecting my funds back with interest if this is case. And ATT is half the price at $35 for better internet. read more

I would stay away from this company if possible. The customer service is atrocious. We set up services and immediately started having connection issues. My husband works from home and every 2 hours on the dot the internet was completely disconnected. After over a month of trying to figure it out lots of wait time on hold (an average of 30-60 min) and two technicians to our house, over 3 troubleshooting calls we finally decided to cancel. The last person I spoke to when I was canceling said they have a security feature that will disconnect the internet every 2 hours if we are not using their modem, and they just have to change the settings so that doesn't happen. Too bad I just signed up for another company. Why didn't the first person tell us this?? Then they said there's a $300 early termination fee. You can see on my account how many times I called in to try to get your internet to work. It's absolutely horrible. And the technicians were beyond rude and disrespectful. I definitely do not recommend this company. read more

Impossible to avoid around here but do so if you can. Prepare for your install and sales person to provide zero information as to when your bill is going to come or how to access it. Expect it to never arrive, and call them inquiring about that whereabouts of it, and discover they Never even sent you the Email with your Account number and account access info, charge you a late fee, and say they will send you the email as it's the only reason you called, and then only send you a feedback report instead of anything of value and then close for the day and shutoff your wifi and charge you another late fee. The immense unprofessionalism of this company is unbelievable. If I could afford legal action to get my situation rectified I absolutely would. But I can't. Because I'm paying late fees for the Mistakes of the company's own Employees. read more

Have had them for years. Super speed fiber. Great value. Moving today and was in a bind. GVTC helped get me up and running in the house even though it was a challenge - nearly a holiday weekend. The two guys they sent worked their tails off but we're running out of time. They called in reinforcements, more trucks arrived , and the work was done (and done well!!!) Can't recommend GVTC highly enough. read more

I was told a static IP address would be set up within a few hours after calling them at 8:13 am and I would receive a call later that afternoon whenever the service was completed. They were quick to tell me that I would be charged an extra $15 a month and quick to sell me a security camera and two days later nothing has been done. I have called every night to check the status on my service and I continue getting the run around. This service is prudent to my ability to work from home not for entertainment or fun. If I could, I would get another internet service. read more

Lousy company. Not able to get anyone on the phone Techs seem like they would rather be doing something else. Bottom of the barrel company. read more

I have received an invoice from GVTC and the cost has been raised for the past three months without explanation from GVTC. Not sure if they sent this in an e-mail or missed it in their invoicing. I have internet and tv service. My October bill was $235.95, November was $242.36, December was $251.80, and January was $259.06. Who knows what February's bill will be and it's a short month. I called customer service (difficult to reach as you have to listen to several minutes of about them closing their offices-you know Covid-19, register a new account as account numbers have changed, etc.). None-the-less, finally reached a person and was told it was anniversary date (does that always mean price gouge-oops, I mean price increase) and additional fee for the US coffers-Broadcast TV surcharge. Again, no written explanation that I am aware of. Is it time to look elsewhere or will I need to take a second mortgage to pay the cable bill? read more

Poor customer service. Horrible WiFi connection. Limited office hours. Use another company!!!

Literally the worst customer service imaginable. I have attempted to cancel service at my cottage for 2 months. I have retired and rented it out. I called initially and was told I needed to 'mail cancellation paperwork' - REALLY IN 2022! But I did that. Still not cancelled. Then I emailed and called again - more hoops to jump through, more transferring between departments. Still not cancelled. I had my local realestate agent get involved. Still not cancelled. Now, over 2 months after my first attempt, I spoke to 4 people on the phone this morning - it required yelling but it I believe it is perhaps finally cancelled. Four phone calls, totaling 46 minutes of long distance from TASMANIA! Probably cost me $200 in phone calls just today. Take my advice - get the best cell phone plan available and stream from that. Avoid any dealings with GVTC - it is a monopoly and therefore they COULD NOT GIVE A DAMN ANOUT CUSTOMER SERVICE. If cell coverage is not sufficient, I believe Starlink coverage is almost here. I generally don't pray - but I will put in a small prayer that Starlink or some other new competitor will crush GVTC out of existence. From my heart, Drew Peerless read more

Updating my review: again I'll say employees are great! They do whatever they can to get things right. My internet never got better with their upgraded equipment. I invested in a mesh network for my home and haven't had many issues since. As a result of my equipment, my tv streaming issues are better. We now watch our PPV through a streaming service not on GVTC channels. I'm currently weaning us off cable channels to streaming channels because my $248 GVTC bill every month is a little much for the one or two channels we actually watch. So I'm updating my review to 3 stars instead of 1 because: a) great employees, b) reliability of internet is improved but, c) their equipment still sucks. read more

I called to cancel services we no longer use including cable. I spent 1+ hour on hold before I got a live person on the phone. She took everything down and then instructed me to return all cable boxes to the Boerne store, which I did promptly. Several weeks later, we get the March bill and it does not reflect any of the changes -- i.e., we are still getting billed for the services we cancelled. I have been trying to call them to get this fixed only to spend hours waiting for a representative. THIS IS TERRIBLE CUSTOMER SERVICE, FOLKS!! read more

I've had GVTC for over 8 years. I'm not here to write and destroy a businesss or put down any workers. The review I'm about to write will be fair and accurate. Customer Service: GVTC has probably the best customer support team in the business. They return calls and get back to you within a short period to discuss your problem. Cable TV I have over a 100 channels and the equipment used to watch those channels is not bad to use. However, it can be frustrating at times to go through the menu software and window selections. The software feels a little cumbersome and antiquated at times. Home Phone I have the hard line phone as part of the Cable, Wifi and Phone package. I don't use it and wish they won't charge me for it. WIFI I have a 4000 sq ft home and the WIFI Calix GigaSpire router seems to cover most of the house, but there are a few dead spots, which I covered with an extender. The WIFI seems to be working fine. If it wasn't, I'm sure I would of heard it from my two kids; 14 & 20. Anytime it goes out they chirp like a baby bird wanting food. Haven't heard them in a while. GVTC INTERNET WEBSITE Okay, this is where I have to put the hammer down. (GVTC) Guadalupe Valley's Terrible Connection. You had the option to watch several programs through their old website. Shows you had access to on the TV were available to you through their website. They installed a new website about a 1 1/2 year's ago and it's awful. I like to watch ID and I tried to find it on their site. My kids had both TVs. So, I thought I would go to the computer and view the program. Well, first of all it's a real pain to locate any program to view. Next, when you visit the program schedule, you would think once you click on the show, it would take you to the program. No, it doesn't. You would think they would put a link there to go directly to viewing the program. It just has limited program information. No place to watch Live TV and believe me, I have searched and even called customer service about it. They certainly promote OTHER movies and shows for a fee, but what you are already paying for and expect to see on the website is not there. They took that service away and didn't reduce my bill. Costs What I'm upset the most is they removed a service and yet, didn't decrease my monthly bill. My average bill amounted to $185.00 per month (with Phone, WIFI & Cable Channels, w/o paid subscriptions like HBO or Showtime) Once a year they review my subscription and offer me discounts so the costs don't rise too much. Well, my year was up about a month ago. I called them when I saw my monthly bill rise from $185 to $220!!!! Well, guess what? They didn't have any discounts to give me and said to call back in November. This is a $35 a month increase. I honestly won't be staying and I'm researching the new outfit call Fubo TV, which has basically the same channels via their website. I would have to go through Roku or Apple Tv and keep GVTC WIFI, but I'll be saving $90 a month. Fubo $65/month and GVTC WIFI $65/mo. I think this will be my next move. Privacy One last thing I'd like mention is GVTC produces a phone book once a year. Yes, an actual physical paper phone book listing my name address and phone number. I presume it's mailed out to all their customers. I am a pretty private individual and a lot of Americans are as well. I wish they would have asked if I wanted my information listed in the phone book. I would have said no. But maybe to do that, they would charge a monthly fee. I don't know. Anyway, I wish you luck with what ever service you do choose. read more

Have GVTC for over 10 years, while the customer service is great the actual product is terrible. The internet service is terrible, incredibly slow and they don't spend the capital to upgrade their product. Only provider in the area and you are obligated to have the phone service if you have internet service. read more

I am very unhappy with GVTC. I tried to cancel my landline ,which is around $40.00 monthly since I don't need it anymore. I was told my bill would GO UP $25.00 monthly if cancelled instead of going down $40.00. WTF??? I was really angry and told the lady at GVTC and she simply hang up on me. My bill started out around $146.00 monthly a few years ago and it no runs $224.00 monthly with internet, landline (which I never use) and very basic cable tv. I am at wits end what to do. read more

pay for 500 gigs down and get 67mbps down LOL -- worst internet I've ever had. they also won't allow you to better your service with good equipment. This is likely due to them throttling the speed so that foolish people will pay more to upgrade. They are criminally poor quality. read more

Worst internet! You pay for 250 and get 10-15 most of the time. Try to get support haha! Spent an hour with a low-level tech then they call you a day later or so. Always say "everything is ok on our side". Its a scam! BTW Soraya H if you are going to respond please don't copy and post like your last 20 posts. another scam! Do our job! read more

Upload Speeds Now 250 Mbps A few days ago I noticed a bump to 250 Mbps upload. The 500/100 plan appears to now be 500/250. No official word from GVTC other than a blog post saying this would happen in 2019. We (at least my neighborhood per the community Facebook page) did have a brief outage last night that resulted in a long hold time, but the rep was pleasant. Fresh speed tests: Speedtest.net (University of Texas): 478/242 Speedtest.net (Sprint - San Antonio): 518/250 Fast.com (netflix): 440/250 speedtest.gvtc.com: 533/269 ps. The internet plan pages are out of date. The pages reflect a price of $100.95/month for 500/100. The cart reflects around $65 per month for the 500/250 plan, net. pss. Warning: GVTC does not appear to pro-rate. I started services with the Black Friday $100 credit promotion. A full month's worth of credits were subtracted for a few days of service. The rep didn't understand why this was an issue. read more

Charge existing customers more for the same service as new customers. Customer support could care less. Looking forward to starlink so I can quit these guys. read more

Very pleased with the internet service and speed for the cost. We have many devices in use all the time and have no complaints. The staff is also very responsive and helpful with troubleshooting internet outages. I've called a few of times over the last year to report outages. One time, the issue was on their end and the router was immediately swapped out and replaced with new equipment. The other two times it was an electrical issue on my end, which was identified via our phone call. The technician saved me having to pay for service calls. I highly recommend this company. read more

Started out not too bad. Now they changed to a new billing system that if pay on line they charge extra, which makes no sense!! So I'm going send a check in the mail until this silliness changes. read more

How this is possible that company I do not have any business with used my Debit Card number to charge me $120 on my account?? They probably paid some crocks for stilling my card number. When I called them a front of bank representative they answer very quickly but when I explained what is about they transferred me to never ending wait line. Yesterday, I filled complain with my Bank. Do not use this company!!!! How to private message you? read more

My family has been using GVTC for about 4 years now and I have never been so unimpressed by a company in my life. Within the years we have used them, not once has our wifi worked properly. Being in a family of 6, wifi is very important in this household yet we are all constantly having to use cellular data because our wifi connectivity is never reliable. Very dissapointed in the amount of money we have put into this company with the results we are receiving. read more

I work from home so good internet is a must. I recently moved to the Boerne area from So Cal and was terrified that I would have internet issues after reading all the yelp reviews on GVTC. Have no fear! My installation was a breeze and the installer was amazing. I have great 1G speed and very stable and reliable internet. read more

I would put zero stars if I could. Unresponsive. Will not answer my phone calls, messages, voicemails. Will not pick up the phone. I have been overcharged for my service and am trying to get this resolved with their team. DO NOT USE THEM. read more