Law Security is the absolute best! I have been a client since 2012. Pam and Lewis Wood run a great company. The office is always open with a professional staff. I feel totally protected by being their client. read more

The person I spoke to regarding a home security system did not want to answer my appropriate questions and hung on me.

Law security has done a fantastic job providing security services for my home. They were professional and courteous when working in our home and their prices are reasonable. I also love that they interface with Alarm.com and I can arm and disarm the system from my phone and see which doors or windows are open. read more

Owned and operated by an amazing family who care. Look around town and you will see how many homes and businesses turn to them for security. From single family homes, the mom and pop shops and large businesses put their trust in LAW. Put YOUR family and property in their hands with confidence like we have read more

Lewis with Law Security came out to give us an estimate for our office. I was comparing them with ADT and though both were comparable as far as the products but LAW was far cheaper. So far the system has been working great and was easy to setup. The ladies in the office are all very pleasant to deal with when you have a question also. read more

I've been with Law Security since the 1990's. Their customer service is everything you would want and expect from a local company. Not to mention, the best monitoring price in town! Recently, we set off our alarm and could not reset the keypad. We were going to call the office to have them walk us through the process. But instead, by chance, two Law Security technicians were in our neighborhood. We asked if they could answer a fairly quick question for us. We went home and followed their directions to reset the keypad. Everything reset in less than two minutes!! The technicians were leaving their service call and we're headed to our house without us asking them to come by! We thanked them for their assistance and called the office to give the guys a positive "shout out!" You won't go wrong with monitoring or service with Law Security! read more

I had Law Installed a home security system in 2019, in 2021 we had a snow storm hit the San Antonio area. The power went out during this time for days and the alarms back up battery also started beeping as it was going out. As soon as power was restored the alarm keep beeping so I called Law customer service who said they would come out and check it, after two weeks I disconnect the battery and called again this time talking to the owner. She advised me she could go over the installation with me over the phone, I advised her I would prefer a technician come out and check my system and she said she would have someone come out. This was back in 2021, fast forward to May 1, 2023 I'm still waiting for the technician to come out!! I canceled this service because the customer care is not there anymore. Terrible Company, would not recommend to any one. RC Update!!!!! 5/1/23 I just received a call from Law Security customer service to see if there's anything they could do for me, I told them no just wanted my service canceled and was disappointed in their service, she then asked if I would consider taking down my review. NOPE the truth has to be told before someone else falls victim to this poorly run company. read more

I use Law Security and absolutely love the people and the service. Always helpful and always treat me with respect. The app is amazing. I can set my alarm anytime, anywhere. And while having contractors at the house, I can monitor their movements. They were recommended to me and I want to push it forward!! read more

Alfred put my security system in my new home in 2019 and I never had a problem with reliability, service or a quick response. I recommended him to do my sisters new home just recently and she is very satisfied with the system and service she received from Alfred. Highly recommend the company and their technician, Alfred. read more

After years and years of ADT and paying outrageous monthly fees (that kept going higher and higher yearly), I was ready to do away with my landline so I checked with ADT only to be quoted a ridiculous upfront cost and increase in my monthly service. So I decided to check out other providers- local if possible. Of course I turned to Yelp to guide me and found Law. I reached out to Law security via Yelp messaging. Within a few hours I was contacted and provided a quote - wireless service & decreased monthly payments (from what I was paying with other). I scheduled an appointment and they were prompt and on time! In less than an hour they took my existing equipment and added the wireless feature. Viola! So about a few weeks ago, there was an error message on my panel and within a few minutes I received a call from the company alerting me. I scheduled appt for the following week and taken care of within a few minutes. ADT? Had NEVER alerted me when error message appeared. I also set off my alarm by accident and quickly turned off the alarm. Usually ADT would not call since i had entered the correct code. LAW? Yup, you guessed it. Got a call within a minute to make sure I was okay. Looking for new security company? Want to stay local? Excellent service? Reasonable prices? Look no further than LAW Security!! Highly impressed with their services!! Highly recommend! read more

I was with ADT for years. Paid for monitoring, which it turns out only provides the ILLUSION of security. When burglars broke in they cut the phone line and ADT never even knew (in spite of assurances that they'd be notified if a phone line was cut) My mom turned me on to Law and its been great ever since. I love the service and local accountability. Pam Wood truly cares about her customers' security and safety. This is an exceptional company. read more

I'm not sure what happened to their services but it is not the same as it once was...I was a happy Law Security customer for a few years before I had to move,but after three years, I came back to San Antonio, got Law Security Services again and was very dissapointed. ## Started off Bad ## We asked for home security service to include camera installment services. They gave us a day they would come out and said they would be out between 11am-1pm. We called the same morning to confirm our appointment. Around 3pm the tech calls and says he is going to be an additional 45 minutes. We were already 2 hours outside of the scheduled time and could not wait another 45 minutes, so I called the office to reschedule for another day. Pam told us that we would get our first month free. Cool, we thought, this business makes thing right...so we thought. So the tech comes on another day and he didn't have the cell box, so we had to schedule for another day. I don't know why he would come without cell boxes if he knows they are starting our services? Anyhow, now we had to miss THREE days of work, so we can get services started with Law Security. To make matters worse, each time we talked to Law Security (to start services,to confirm appointments, the three times the tech was here) we asked about the camera estimates. Each time they told us they would email the prices and each time we reminded them that we were waiting for the estimates. We also did not get a Law Security lawn sign. The tech said he was out of them and would be back the next day to give us one. Yeah, that did not happen! Never got one. ## Continued Bad - False alerts ## We started getting alerts every day around 1:30AM! We called Law Security because these alerts were not low battery alerts, we had not armed our alarm etc...and they explained that the ppl who monitor the system were doing tests and somehow that is why we were having those alerts in the middle of the night. They told us what to do to stop the alerts, so we continued our service and moved on. Another day we get a phone call during the day from the monitoring ppl asking if everything was okay because they had an alert that our alarm went off due to an open window. Nope. No alarm went off, nothing is displayed on our monitor. Everything is normal and nothing was activated. Weird. So my husband explains to them how we were getting those weird alerts in the middle of night but at that very moment nothing was alerting or should be alerting. So then we get the finalizing contract in the mail. BTW, they totally jacked up my husband's name to the point the post carrier put a question mark asking if it was ours. So as we looked at the contract we realized we really shouldn't sign with them: -They are not reliable or come when they say they will. Demonstrated when we had to miss three days of work to start services;they never came back to give us a sign for our front door and they never gave us estimates for the cameras! Something we specifically asked for from day 1 and five times later! -Their monitoring services were not reliable for us. As they called us when there was no alarm and then they activated alarms during testings. Do I really want to deal with False Alarm fees and argue which ones were or were not caused by me? ## Ended Bad ## So my husband calls to cancel our services. I was there, he was very polite and requested our services to be canceled. The woman who answered asked why and my husband said that he has had so many problems with their services from the very beginning. The woman got upset, her tone changed, didn't ask for specifics and said they would need to pick up their cell. My husband said he would be available that week and she hung up. He was waiting for her to schedule a specific day. So now I am even more glad we didn't continue services! Who needs a company who hangs up on you, on top of providing bad service? Oh and BTW, they called us back the end of week to schedule a day and charged us for that "free" month. read more

I've been a Law Security customer for over a year and a half now. I wanted to use them for at least a year before leaving a review. So far so good. My truck was broken into and nearly stolen, so it put me to mind to get an alarm system. It was important to me to use a local company and I've had bad experiences before with large companies like ADT and I wanted to be able to get someone on the phone if I had issues. A neighbor recommended Law Security, and in our neighborhood most of the homes with security systems use Law. I also noticed the provide the security systems for Bill Millers down the road. Once I did my research, I found out that Law uses the same equipment as bigger national companies, like DSC panels, with the advantage that their prices are much better. I was able to get them to show up for installation quickly. The service and installation was painless. The monthly cost is better than I was able to find anywhere else. Feel free to message me if you have any questions. I've not had any problems and the few times I've set the alarm off by accident, they call right away. read more

When selecting a new security service provider, I prioritized finding a firm that was not going sign me up only to sell my contract some time down the road. Law Security is a local company headquartered in San Antonio which has a record of retaining all of its clients and continuing to service them directly. I have had only excellent customer service experiences with Law Security. Each of the technicians that I have encountered from installation through fine tuning has been polite, professional and committed to my satisfaction. If you are looking for a security company that is going to stay with you and deliver outstanding customer service, your search should begin and end with Law Security. read more

We have used Law Security for over 10 years. They are always prompt, professional and courteous. Robert does a great job installing cameras, and Alfred does a great job with customer service. I wouldn't trust my home and belongings to anyone else. read more

Excellent service. We are going on 12 years of continuous service in 4 Homes. Thanks Pam Wood! You are doing a terrific job!

Law Security is the most top-notch provider of what I value most- peace of mind. I've been a loyal customer for years and have retained their services in 2 different homes. We are consistently impressed by their level of professionalism, dedication and quick-solutions when we run into any problems relating to the security of our home. Because of their system, I feel safe when we are not in our home, and if anything were to occur, I know they will quickly act--not because they are a national service who really doesn't know their clients, but because they are a family-owned business who truly care about the community they serve. read more

I have dealt with other major alarm companies in the past and they have all caused me headaches. I decided to go local and try Law Security and could not be more pleased. The install was good, the installers explained what they were doing and asked me if I had any questions. They helped me get setup online as I chose to go with the option of being able to control my alarm via my phone and or the internet. It's nice to know that if I do ever have an issue I can talk to someone local on the phone and not have to go through some arduous process of a phone tree to finally get someone who couldn't care less about me or what my concern is. read more

Great company. I have been with them for almost 2 years. Install was a breeze and professional. Any time I have had to call someone picks up and is more than helpful. I would recommend their service. read more

Law Security is great! I have used other companies before and their customer service goes above and beyond!

I've been with Law Security for nearly three years and am extremely satisfied. My monthly rate is very reasonable and the customer service is friendly and responsive. I'd recommend this company to anyone! Thank you, Law Security! read more

Law Security has not only secured my family's home but my place of worship as well! The customer service has always been fast, easy, and pleasant. Any place I walk into in San Antonio, Tx. that is armed with Law Security, I know for sure is in good hands. The company is family owned and family run, they have thrived in this city for many years, and many more to come! read more

I have received outstanding service. I am always informed of any emergencies and the rate is great. When the new system came in, our technician was very courteous and polite. We have been members for quite some time now. read more

I was a customer for approximately 2 years. The last few months we started having issues with sensors making causing the alarm not to arm in certain sectors of our home. The fist appointment I scheduled with LAW service tech did not get met. They showed up early and I was out. (To their credit Lisa did call and advise that someone was in the area and could come earlier but could not nail down a time frame so she said she would call back when he was preparing to head over...didn't happen and no call when he got there either) The second appointment was scheduled between 10-12am. I called at 12:15 after the technician did not show up and was told my appt. was not between 1-5pm and they were under the assumption that I was having cameras installed?! To no avail I referred to an email from Pam Wood verifying my appointment time of 10-12. The organization and scheduling there is horrible. I chose this company due to their advertisements referring to their BBB rating and Angie's list awards. If you are employed and have to go to a job site, don't rely on these guys to show up, especially if you're already their customer. They'll get there on time to set you up...follow up visits are the problem. read more