Completely satisfied with my initial meeting, demonstration, pricing and the products that the sales representatives offered. (John & Maddox). Whats even better was they could get an install tech out to my home the same day and have it installed. The technician (Chris) was awesome, professional and very well in tune with the products and how they could better serve me and my purpose. These guys are 110% the real deal and put together exactly what this customer was looking for. Thanks John, Maddox & Chris! read more

Terrible service, equipment doesn't work, not reliable, poor connectivity, no resolution if you have an issue with equipment or billing, features sold to me were not even real - like they don't exist with Vivint. I was told there was live monitoring like simplisafe offers - lies. I was told there was US based service - no, it's the Philippines. I was told their cameras had AI detection to alert specifically for people and then alert with special messaging and lights if a person was detected - no, not a real thing. I was told if I had any issues at all I could have a service tech out right away to fix it - no, they will have you on the phone for 4 hours doing all this handyman and tech stuff yourself the still not be able to fix the issue and then they can't get a live tech to you for a week or more. The amount of money I pay for this service is RIDICULOUS for the lack of quality I get. I HATE VIVINT. read more

STAY AWAY! First off it's a bit pricey and you have to buy the equipment. Since the equipment is yours, when something goes wrong, which happens often, you have to do the troubleshooting with someone on the phone. They won't send someone out. You also have to give them 30 days notice to disconnect which you probably won't remember after having the system for years. You also can't disconnect if you owe for equipment until you pay off the equipment. To sum it up the equipment is klugey and customer service is lacking. They are very frustrating to deal with. read more

Vivint Security Shows No Respect for Private Property--Think Twice Before Hiring Them!!! A Vivint Security representative blatantly ignored the no solicitation policy in Oakland Heights Subdivision. Even after being told to leave, he refused and continued knocking on doors, trespassing on private property. Before posting this review, I looked into other complaints online--and this isn't an isolated incident. This behavior is a pattern. Vivint Security seems to have no respect for private property laws, allowing its employees to act as though rules simply don't apply to them. If they're this reckless with basic legal boundaries, imagine how they'd handle your security. This is not a company you want to trust with your home or business. read more

Vivint - VIVINT SOLICITOR - Security Systems Near Me - San Antonio, Texas

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Worst experience with any company I have ever had I will preface this by saying that I do not have any complaints about the system itself and I enjoy the convenience of it. However, I have never in my life had the type of issues I am having with the customer service and the way the business is ran with any other type of company AT ALL. Their sales tactics are based on lying, being deceitful, and prying upon genuine needs parents need for their children to mislead them into a service contract that is based on false promises. I was told by the sales rep that they would buy me out of my Brinks contract. I told them I did not know how much I owed and they said over and over again, "Do not worry about it, we will take care of it." However, that was a complete lie. They only give money towards it but had no intention of buying the whole contract out. Due to me not having an addition $800 dollars in my bank account to pay out of pocket to buy myself out of my Brinks contract, I called Vivints customer service and explained my concern and disappointment on the deceptive sales tactics. After being on the phone for hours and talking to 4 different departments they gave an additional amount but still wouldn't cover they entire buy out even though thats why I was told and guaranteed would happen. Due to me being a mom of 6 I do not exactly have hundreds of extra dollars that I could put towards buying myself out of my Brinks contract. So I decided to just pay both my Vivint security system and to continue paying my BRINKS every month. Because paying my monthly payment of $60 to BRINKS until the balance was low enough to use the VISA gift card from VIVINT to pay it off was the only option since I did not have the hundreds of dollars I could pull out at one time to do so. I discussed this plan with VIVINT customer service and they said that, "It was probably the best bet, because VIVINT would not give me any additional money to pay off my BRINKS account" even though that was what I was told would happen by the sales representative. Once I got the balance of Brinks low enough I went to go pay the amount off the VIVENT gift card that had the $1500 on it expired. I called the card company which stated that it expired and they refunded the money back to the issuer and I would need to call VIVINT. So I did. I talked to four different people, one which was a manager, who stated they could not do anything for me. That it was my fault for not paying attention to the expiration on the card. Even though I explained to them why I couldn't use the card to pay off BRINKS because it would of required me to pay out of pocket hundreds of dollars I did not have. She said, "That was something I should of figured out." "That she understood and sympathized that I was now out of $1500 dollars" she said it in the most condescending way as I was crying and nearly hyperventilating on the phone about how could their company corner people like they did to me. That how could they not do anything when they gave me $1500 dollars that they can see I DID NOT use because it got refunded back to them and just said, "Well you should have used the card when it was valid." They then transferred me to their loyalty department who said they could compensate me $10 a month for 5 months. (Which would give me 50 dollars back from the $1500 dollars that was taken back from me) or give me 20% of any additional equipment I wanted. I then stated that I would never buy additional anything from a company that takes advantage of people and is based on deceptive sales tactics and doesn't care at all about their clients and doing the right thing. Extremely disappointed, how can any company do this to people?? I tried over and over again to give the company the opportunity to correct this so I didn't have to write a review because I hate doing that to companies. BUT NO ONE from the company cared at all to help. Even when I asked for the managers boss she said "They aren't going to be able to help you either" read more

Honestly the 200 dollar cameras from Costco work better I haven't even made my first monthly payment and my cameras go offline. They said the cameras don't connect to my internet yet it's asking me to reset my router, I doubt I can get my money back but in a. At least do my part and help someone stay away. Horrible service read more

Vivint - Security Systems Near Me - San Antonio, Texas

VIVINT TAKES MY MONEY & I GET NOTHING IN RETURN (Charlotte NC) Vivint is a bad practice company. I have been and continue to pay for alarm equipment, in a house I haven't owned in over a year. Vivint will not let me out of their "monitoring service" unless I pay the off the balance (Citizen) of alarm equipment. Balance is too high for lump sum. Let's add insult to injury, I either go to collections or I have to pay for the "monitoring service" of nothing, until I pay off the equipment. That is outright thevery. Vivint is taking advantage of people who have real reasons for having to up and move. Paying for the system is reasonable...NOT THE MONITORING. It was some easy to get into this bad plan, very hard if not impossible to get out of. Theives Theives Theives. read more

After reading the collection of 90 reviews on Yelp, that yielded a 1 point review average, I will NEVER entertain getting Vivint. How Vivint rates as number 1 among the top ten home monitoring companies in Google search, I will never know. BBB shows Vivint being investigated for poor business practices, while customers are having to pay lawyers to get out of their 3 and 5 year contracts - that Vivint has never honored from jump. And customers are seeking to enter into class action lawsuits because of Vivint's widespread refusal to fulfill contract agreements, and installing faulty systems, while lying to customers about working to provide resolutions. The reviews show that VIVINT IS A JOKE. I will be moving on in my search for a trustworthy and reliable monitoring system. I don't need to get entangled with a scam company. read more

Their technicians are horrible! Both technicians I've had make appointments and don't show. I paid for a front door camera, only For t not to work. Then when I called to have someone come fix it, they would schedule me. Then just not show. It happened 3 times in one week! They don't care, they just keep changing my appointment. Oh and you can't speak to a manger due to "security " reasons. Would not recommend! read more

Everything this company represents is false. This company does not care for their customers. I had multiple incidents where the security system should have stopped people from robbing me but instead allowed the person or people take my beloved husbands belongs after his passing. I give them NO STARS!!! read more

We had our home security system upgraded in April. The technician who installed the system claimed our ceiling fan lights could be controlled remotely and said he ordered the lights. After two attempts to followup with the tech directly, I've made three phone calls to Support, Upgrades Dept and Customer Loyalty. The Customer Loyalty agreed to have another tech come to our house to reclaim the equipment that cannot be used to process a refund. The appointment was made for 6/17/24 weeks ago yet upon the day of the appointment the tech no-showed and cancelled the appointment. Upon receiving the cancellation, I contacted Support again only to be transferred to 3 different reps, all seemingly passing me off and not providing support. After being transferred for the fourth time, I've been waiting for them to review the documentation from my previous calls to figure where they made mistakes. Looking back, I wish we never upgraded our Vivint system and shopped around for something more reliable and responsive. Vivint has become the worst customer support and service experience I have ever had in my life! read more

Worst experience ever dealing with these people, i definitely do not recommend Vivint to anyone. Starting off with the salesman, he lied about it being a hard credit check he did not mention anything about a loan being pulled for the equipment, he did say it was a soft credit check like getting a cellphone thats all. Next is the tech, he was in my house right past midnight trying to install the equipment, mind you he could not get it connectedn nor did the app work. Third thing it was over the weekend (friday night), now we get to the good part (3day trial period) i hadn't received a email or anything about credit check, Monday morning(3rd day) i called to see when i could get a tech out to fix the system, they told me it would be about a month to get there so i agreed they wouldn't charge me for the month and they mentioned the 3 day grace period would restart. I received a email showing they did a hard credit check which was a week later i called back to cancel it they kept giving me the run around telling they had to talk to their loyalty department to get approval, skip to the end i called at day 31 of having the system (a day before a tech was scheduled), they still keep telling me i can't cancel cause im past my (3 day grace period) and they dont have it on record that they told me any of what i said. They said the only way to get out of my contract was to pay for the full price of the equipment. Im a month & 2 days in and the system did not work from day 1, all i want is out of this contract in the fact that the salesman lied about the credit check read more

This is such an unprofessional company. If you need help- good luck! I've spent hours wasting my time with calls that seem to be overseas. I go over it and over it and am told every time someone will email me within 3 days. I thought my issue was solved 6 months ago when I learned they were billing me for 2 accounts! Now I'm on about Day 60 of getting nowhere. It's all very frustrating. I do not recommend. read more

Changed my security system and home automation for a keyless entry a few months ago. Cost me $4000.00 to buy the equipment. However, changed over because they said my alarm would still work if my signal was jammed. Thought thus would be a much needed safety measure. Also, opted for keyless entry. I did not even think to ask what would happen if there keyless entry pad locked me out. I come back after a 15 minute walk with my dog and am locked out. Call vivint and after an hour on the phone troubleshooting and​ waiting to talk to a supervisor thus is the advice I got. We can't fix the problem after rebooting so I need to call a locksmith and pay out of pocket. I told them that this is not going to happen. You are asking me to pay for locksmith for your product not working. I asked for supervisor to send me info on how to file a complaint. He didn't even do this. read more

The national billing center is incompetent. We closed our account and continued to receive bills and harassing phone calls. I finely blocked the number (because the account was closed), and was sent to collection. What VIVINT claimed was owed (about $200) became over $700 to cover the cost of collection. Seriously, the worst customer service I have ever experienced - even worse than auto dealer repair services. I would rather tie a string to a bell and my front door than ever deal with VIVINT again. read more

Again don't do business with this company, I've had a technician that was going to finish the installation but for the seventh time the tech doesn't show up, no call, no text or email, nothing, and when I do call multiple times to the customer service I get the same song and dance routine, "the tech is on its way". They issued a phone number to call to state my concerns, it's a joke you get the same line to customer service. Again this company shows and offers you a lot but for me it just hasn't delivered on its promises. Actually I've lost money, leaving work early to be there when the tech shows up and for him not to even show up. That's the type of service you get from this company. read more

I spend more time on with technical support than being monitored. The system is VERY slow & non-responsive. Our thermostat has not worked since we got it & when we called them back to have them put our old system back, they refused. We have to keep unplugging one of these 'cadillac' cameras because although the price point is (and was) through the roof, they do not do what they promised. Lastly, they try & lock you into FIVE year contracts with them. THAT is way too long to be in any SERVICE contract. Buyer BEWARE --- If they come to your home peddling their 'junk' "security" system - SEND THEM AWAY OR YOU WILL REGRET IT. read more

This internet service is the absolute worst. Don't waste your time with these losers. it's always excuse after excuse a they will never let you speak to anyone. Customer service sucks. They just take your money a there services never work. If I could give a negative 10 I would. read more

Horrible customer service and their salespersons are insensitive, rude, and extremely misogynistic. Asked to speak to the husband when the wife said no. Happy with ADT read more

First off, The employees are all stoners! The system takes forever to load so if there were an actual problem you wouldn't know till far after the issue! The salesman lie to your face! Absolutely horrible! Ardy is a con artist! Look out for him! read more

Vivint - Look out for this guy! - Security Systems Near Me - San Antonio, Texas

We relocated and transferred services. Two appointments were scheduled with Vivint for installation and Vivint didn't bother to notify us that the technician was not working. We had to reschedule and that technician lied about him coming to our home and us not answering the door or being home. After being transferred several times and explaining our situation several times during the 2 hour call with Vivint Customer Service, I was told that a "moves" supervisor would call in 24 to 48 to reschedule my 3 appointment for the installation of my alarm. All lies--this is the 4th day with no call or tech to install. I'm so disappointed with Vivint and wish I would have stayed with ADT. Do not get Vivint! You have been warned. read more

1. If they come to your door don't open it. 2. They signed me up for a 5 year service contract. 3. They signed me up for an additional hardware loan of 2 years. 4. The system is glitchy. It records when the sun, moon, and stars align. 5. Thermostat refuses to be controlled by my phone. 6. Central panel broke and we had to troubleshoot for around a month. 7. If you want to cancel your contract its going to cost. 8. I feel bad for any solicitor who knocks on my door from this day forth. read more

Worst customer service in the world. Due a $200 refund that I still haven't received. Not to mention we moved, transferred service to new owner and still get billed read more

BEWARE. DO NOT USE VIVINT. Cody seemed nice enough when he showed up soliciting service at the door. Unfortunately I was recently trying to get ADT or another company to take over a wired system in the house but they were unable to handle a wired system. The installers that came we're very nice and from Utah apparently this company just keeps moving these people around from state to state. The salesman Cody's from Canada. It took multiple visits over several days to actually install the system and it's still not completely installed. A lot of problems with the system. I was told some non-truths by the salesman regarding ability to take over the wired system, wireless window contacts and motion sensors. Nothing went smoothly, within a few days the system completely failed stating that my three main entry points are running low on battery and eventually could not communicate. This does not make sense since they're hardwired. The garage door sensors just fell off to the garage floor on the third night because they were stuck on with just one piece of double stick Velcro tape that was smaller than the tip of your pinky. So I had to reinstall them. I called the company and they scheduled someone to come out after the weekend this was a Thursday. I have a brand new unit and absolutely no security protection for four days. I waited all day on Tuesday June 14 and nobody showed. I called the Support number and got somebody out of the country. I asked to be transferred to an upper level supervisor. The upper level supervisor was also very nice. Everybody seems very nice until it's time to actually do something to resolve an issue. She apologized profusely. She said that the technician apparently called in sick that day. Never notified the appointment is going to be canceled. She stated that it was completely unacceptable since she was made aware that I received several text and emails confirming the appointment. She said that she would give me a month of free service. I believe I shouldn't even be charged because they are in breach of contract. I do not have a working system. She also stated she was going to look to get the refund I was due since I only installed one of the two smoke detectors. There was literally zero communication back to me via email or any other confirmation of the phone communication with the supervisor or any potential refunds or credits. She made another appointment for a tech to come out and repair my installation. Also my smoke detector is inactive. She scheduled for 21 June so another week without service. I waited again on June 21, 2022 and no show. Again no phone call to tell me that they're not coming. It's funny I get several texts and emails asking me to confirm the appointment and I have responded to every one. I called in on the 21st around 4 PM and asked to be transferred to a senior level customer service rep and she told me that there's no reason that someone should've miss this appointment and apologized profusely. I nicely pointed out to her that I don't need all of these apologies it's more of a waste of my time and it does nothing. She told me that she can't get a senior tech out here until the 24th so now I'm waiting another three days to see if someone will show up. I will be contacting the Better Business Bureau today. I will file a formal complaint. I will be posting this yelp review today. I will also be contacting a lawyer to see about getting out of this contract and getting a refund because of their breach of contract. I still have no yard signs and no window stickers which was also promised. I have had many security companies in the past as I've owned many homes over the last 40 years. I have had ADT and other private companies that have provided outstanding service. VIVINT is a terrible company and should not be in the security business I believe they are some type of snake oil salesman who come to your door sell you a bunch of products and then leave. That would explain why they keep moving their people around. Additionally Cody sold me all the stuff made a bunch of promises and then when I tried calling him back several times and didn't get an answer I was advised by Andre the installer that his phone was broken. I asked that he pass on the message and I have still not received a call back. It's been two weeks. This is just another prime example of how shady this company is. The salesman who sells you a ton of stuff and guarantees installation and satisfaction then claims to have a broken phone but there's no alternate way to reach him? Or him to reach me? Do yourself a favor do not do business with this company. I am going to wind up spending as much money with lawyers and wasting hours and hours of my time trying to undo this awful association. I will update this post if any tech ever shows up. Tried calling, the representative had no idea what I was talking about. I will update after BBB complaint. read more

Worse service ever. Customer Service Representative was extremely rude and was not helpful. When I called them to ask them to explain to me my contract they said they will get back with me and never emailed me anything . Vivint will just take your money and leave you feeling unprotected and fustrated . Vivint will get you with the fine print with cancelation fees on top of cancellation fees. read more

Everything that is in the previous 1 ratings are applicable currently. Vivint has the longest contracts in the industry and no reason is acceptable to cancel without costing you money. There is a reason they have long contracts and will not let you terminate the contract without paying the full amount, because they know once you find out about the shitty service and equipment you would cancel. They don't care about you once you sign up, they just move on to the next unsuspecting customer. There is a reason they are rated so low. Buyer be aware!! read more

I'd rate this at a zero if possible! My alarm has gone off multiple times at night and my system would not say what window was being broken into. So when we would receive a call from vivant we ( my mom and I ) would ask " where do we go? What direction should we go? What window is being broken into ? The alarm is not telling us!" They replied with " I don't know .. I can't help you " They then proceeded to say it's because the sensor is marked as not theirs.. which is odd because they are the only alarm company we have had ! And we paid for the whole system straight from them!" So how else can we have a system belonging to someone else when we paid to have their system installed! Is this happening to anyone else ? Are they trying to charge you to send a technician out and pay for the sensors if they are not marked as theirs?! Whwn why should we pay for the sensors at all for not being theirs when I fully paid for Vivint services?? It makes no sense... Is this company stealing equipment and trying to get me to pay for what is their problem of "their" equipment not being their own..?! Reach out to me if you have a similar story on my Instagram sugarfree_kiki read more

It's all fine and dandy as long as your service works. If something's wrong be prepared to fix it yourself. Alarms don't work, sensors go off in the middle of the night and the one time you need it to record something nothing gets recorded. It's our first home and first security system but we regret it so much. Wakes us up in the middle of the night around 3-4 am and all they can do is make you reboot the panel and try fixing it yourself. Oh let's not forget they can update your systems. Cuz that's all they do. Nothing else but take your money for a system that locks you in a contract but don't provide any actual tech supports. I'm still waiting for my check and W2s from all the work I did for them fixing my own stuff in the heat and climbing ladders Sincerely pissed of husband with kids waking up scared crying for their lives cuz of false alarms. read more

First of all, I do not have their service. And after today, I will never even consider their service. When we first moved in to our house, a sales rep came by. We entertained the idea until I heard about how long they require you to sign a contract for. If we chose not to sign a contract, the cost of equipment and installation would have required me to take a 2nd mortgage on my house, it was that expensive. So we said no. But after what happened today, I will NEVER consider them. First, the sales rep ignored my no soliciting sign. By doing so he caused my dogs to bark at the doorbell which scared my grandson who then started crying. Then, when my husband told him about the no soliciting sign, he shrugged it off and continued to try to sell his system. My husband must have told him 3 times we weren't interested. It didn't seem to matter that the baby was crying. The final straw was when the sales rep brought up a shooting that happened in my neighborhood barely 24 hours prior to today. How low of a person do you have to be to bring up a tragedy like that in order to sell a security service that, based on all the other reviews I've read, is crap anyway? read more

Please look up this company BEFORE doing anything with them. Look up cases against them as well. I got ahold of the Consumer protection office of attorney general for the state of Texas today and the Texas department of public safety and was enlightened on everything by their wisdom. Family, friends, and everyone that can see this.. PLEASE check with the BBB and other online resources before you let someone in your home. This is the first and last time this will ever happen to us. read more

Vivint - Security Systems Near Me - San Antonio, Texas

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Worst security service ever. I've had vivint for 4 months. Once I finished paying for my equipment it basically all stopped working. Ring doorbell camera don't work. Their customer service is the worst! Didn't get anything to work! Lost a whole day of work just to get it a security system to work, which by they way is still not working!! They basically trick you into a 5 year contract and don't even tell you about as well even after vivint has provided you with the worst service ever for equipment that does not work they want to charge you a termination fee of $2,000! Do not waste your time or hard earned money for a shit service as them! read more

The salesman are less than honest. I got a minimal system And that as soon as the equipment was paid off I was under no obligation to them. The payments on the equipment is spread out over 5 years and right at $2000. I said I would pay off the balance of the equipment and be done with them. I was informed even if I paid off the equipment I was still under contract with them for 5 years! This is the most crooked company I have dealt with for years. I encourage anyone that is looking to have a security system to go to some place like Best Buy and see what they have to offer that you can buy straight up and not be under any contract to any thieves that plan to be in the security business..... And they also charge you for the sign they put in your yard read more

I really wish yall would train your people for when they come ringing the door bell and pounding on the door like the house is on fire , and theres a mom holding a crying baby, a toddler screaming and another kid trying to escape out the front door , to excuse themselves. At least come back another day. For the record I only answered the door because he was acting like the dam FBI practically knocking my door down. Really annoying business practice. read more

If you are thinking of getting a Vivint Alarm System, don't. For the price of all their equipment, it's not worth it. It seems like more times than not I am having issues with their system and cameras, they are constantly failing. When they do fail, you have to spend hours on the phone with Vivint to troubleshoot everything, it's almost like you're doing their job for them. If THEIR equipment isn't working properly, it has nothing to do with anything you did on your end or issues with your own internet, and you need a technician to come and fix the problem.. you have to pay a fee! What a surprise. I had Vivint for my alarm system at my previous home that I lived in for 8 years and never had issues before. I also never remember having to jump through hoops to get issues fixed. Their camera quality isn't even great and when you need to find important recordings, well, it's a hit or miss on what their cameras actually record. Do yourself a favor and go through someone else. You'll thank me later! read more

I wouldn't recommend the thermostat to anyone. The installer I had hooked up my thermostat and my ac ran for three days straight till I could get him back out. They sent the same guy back and he replaced my thermostat w the old one, but it was too late. The surge blew my outside unit costing me $2k to replace. Buyer beware They also do a bait and switch with the contract. My salesman told me $2000 and 2.5 year contract and it turned out to be $3,500 and 4.5 years. Horrible company!! read more

I don't recommend this company, why would they lock you into a five year contract term? That's a sign of a company who isn't confident in their product. I'm sorry I trusted them. Once they sign you up your stuck and their contract is ridiculously complicated no way of getting out of the contract. read more

I would put negative stars but not available. Run away from this company. They put you on a forever contract for the equipment AND service. Go elsewhere! read more

These are the most unreliable people I've ever dealt with in the San Antonio area. If you call, all you get is a group of people, who are extremely hard to hear/understand due to language issues, who do nothing more than read a script. They are of no help whatsoever and want your to do all the work. I've tried to find it in my heart to keep using them but I'm out of grace. Vivint simply doesn't care about customer service. Use them at your own risk!! read more

I really don't want to give them one star! Terrible service, calling people outside the US. Cheap sensors and they want you to install them when they don't work and send back the bad sensor. read more

We were told they would completely buy out our previous contract with Brinks. Still trying to get reimbursed over a month late. We feel like we got conned. read more