My TV came unplugged, and to plug it back in I'd have to remove the plate on which the TV is…read moremounted. A seemingly impossible task for someone who has never hung a TV before and doesn't understand the mechanics of it. Add to that, poor eyesight, and it's better just to get someone else to do it for you. I did a search on Yelp and started a conversation with three companies. Texas Media Experts was the first to respond (at 11:30 at night!). One of the other businesses had no ratings on Yelp so I deleted that one, and the third one wanted to send out two guys and charge me $200 (they took almost 24 hours to respond). Between text messaging and the conversation on Yelp, they managed to schedule me in today, and they sent out one (cute) guy and only charged me $120. He helped me plug my TV back in, removed a TV and a mount from the wall in another bedroom, and also showed me how to plug in my VCR. I would recommend them to anyone in the New Braunfels area.

These guys are professionals. I know a bit about home theater setups, so I had a pretty good idea…read moreof what I wanted and what I could and couldn't install myself. They steered me in the right direction. Did a fantastic job installing my projector and two additional sets of speakers as well as rewiring speakers that were incorrectly wired by the previous owner. The cleaned up the workspace afterwards and organized the area. I also sourced some components from them, and they didn't try to upsell anything. They gave me what I wanted and ensured my system was "right-sized" rather than overloading my room with equipment I could not take advantage of. Friendly service. Highly recommend.

Cristian and his team do excellent work. We have had them out four separate times to mount TVs and…read moreset up speakers. Each time, the job is done cleanly and at a fair price. Most importantly, they are extremely easy to communicate with and will help you meet your goals. Thanks, guys!

Chris and Armando are the dream team. Came on time and quickly got to work and did a great job!…read moreWill only use them from now on.

Great job. Very helpful. I requested service at the last minute due to a cancellation from someone…read moreelse and he responded quickly and got the job done. Grateful !!

Today we had Tony come out & mount our 64inch Roku tv! I…read morereached out to him via Yelp. From the beginning this man and his company were patient with me , and my million questions. We set the date and the gentleman arrive @ 945am our appointment was set for 10am. He is very polite and professional! The work he did is amazing Tony knew exactly what I was looking for!

Awful job. Jesse was in and out in 10 minutes, put the bolts in diagonally as if it was the first…read moretime he'd ever installed a TV. TV placement was 2 ft higher than requested and they left before we could view the job and correct them. Definitely would not recommend and look forward to Jesse's explanation for the shoddy work.

Frank came and mounted two TV's for me and went above and beyond! Very friendly and a job well…read moredone. I recommend this him or Jesse to anyone needing help mounting their tv.

Response was very quick and work was done in the same day. Very efficient as well with explanations…read morefor every step. Loved the result and professionalism for the installation!

Great work. Uninstalled two TVs for me at one location and then traveled to new location and…read moreInstalled both TVs there. Took his time and never rushed through the process. He even took the time to tighten some screws that were loose from previous installation. You also can't beat the price. Would definitely hire again.

Top notch service, punctual, courteous and reasonable. We hired to to do a few tv sound system hook…read moreup and soundbar set up. Hire him! You'll be happy you did!

Anthony did such an amazing job installing our chandelier, indoor/outdoor cameras & multiple TVs in…read moreour home. Not only was the pricing affordable, but the work completed made such a huge difference in the house. I can't wait to setup a home theater with Anthony for the next home. Thank you for all of your help!

Do not hire this contractor if you value your time, money, or sanity…read more The work quality itself seemed fine, but that's where the good news ends. We had a signed contract for $3,300 in labor to complete a full bathroom remodel in two weeks, with a $50/day penalty for delays and clear availability windows (no Sundays). Before the ink was even dry, he demanded the first payment of $1,100 -- directly contradicting the payment schedule we both signed. His excuse was that he was tired and hadn't read the contract. He then threatened to walk if I didn't pay immediately, so I did. Work progressed okay until it came time to tile. His sub was unavailable for several days with no updates. When he finally got back to me, he said his tile guy could come Saturday and finish Sunday -- a day I explicitly excluded in our contract. After I pointed that out: complete silence. No response to calls or texts. He simply vanished, leaving me with a half-finished bathroom and $1,100 out of pocket, with no explanation of what that payment actually covered. He decided on his own what portion of the work justified that payment and walked away without a word. This is not someone who honors agreements. If you're considering hiring him, make sure you're okay with the possibility of being left with an unfinished job and no recourse.

We were eager to securely hang our recent purchase of a "In Case Of Emergency Break Glass" Vampire…read morehunting kit so took to Yelp to get quotes. Mitch's business had all 5 star reviews and he was the first to respond with an agreeable quote so we booked his services. He arrived a couple hours early but was very understanding when I asked if he could return at the agreed upon time so we could be ready for the visit. First, he helped hang the art piece we recently bought at the Oddities and Curiosities expo and wanted to make sure it was hung properly. The wall space we wanted to hang the art piece in did not have a stud, but Mitch had other supplies that would support the weight of it securely. It was hung perfectly and looks great in the space. Next he took a look at another project we had to insulate one of our outside doors. This door is very warped by being exposed to the elements and he was honest in saying aside from replacing the door, any other fix would be more temporary. He gave us advice on what to buy and how to insulate the door ourselves. Had we had the insulation strips he could have included this in his tasks but we only had our old insulation because we were not sure what insulating the door would entail. There is a minimum charge of $85 for any task but confirm when you book. It will cost less if you can pay cash or send the money through Zelle. Mitch was professional and polite the entire experience. I would definitely book him again for future projects if needed.

I hired Matthew to install Govee permanent Christmas lights at my home and paid him $390 even…read morethough at the end of the day the lights were not working, but he promised he would come back to check them out and finish the installation. The work was extremely poor--the lights did not work properly not even one day and were falling off the roof shortly after installation. I reached out to him multiple times to address the issues, but he never came back the days he said he would come and finally I decided to request a refund because he did not perform the job he was hired for, but he never responded. I ultimately had to hire another contractor to remove the faulty installation and reinstall the lights correctly. Matthew did not stand behind his work and did not refund my money. I would not recommend his services to anyone based on this experience.

Poor communication and did not follow through with service's rendered and paid in full forread more

I am writing to formally commend two outstanding employees -- Mr. Damien Guadarrama and Mr. Brad…read moreWickizer -- for the exemplary service they recently provided during the upgrade of my home security system. From the outset, Mr. Guadarrama demonstrated an impressive level of professionalism, courtesy, and technical knowledge. His ability to clearly articulate system options, address each of my concerns, and guide me toward the most appropriate solution made the decision-making process seamless. His commitment to customer satisfaction is evident, and it reflects great credit upon your organization. Additionally, Mr. Brad Wickizer continues to be an exceptional representative of True Home Protection Security. As my primary home technician, he has consistently delivered expert service marked by reliability, integrity, and thoroughness. Mr. Wickizer's dedication to ensuring my system is optimized and functioning properly gives me tremendous peace of mind. I have full confidence in his work and greatly value his continued support. Employees like Mr. Guadarrama and Mr. Wickizer exemplify the professionalism and customer-centered values that build long-term trust and loyalty. I respectfully request that their efforts be acknowledged, as they have both contributed significantly to my positive experience with your company. Please extend my sincere appreciation to them for their outstanding service. Warm regards, Ron Thornton, LtCol, USAF (Ret)

Prior to signing the multi year contract, they were incredibly responsive and professional. Went…read moreabove and beyond. Really made a positive impression. Immediately after signing the contract (and I mean literally, *immediately* after) there was a dramatic switch. We were locked in and they knew it. Caveat emptor. The three years of coverage was periodically marked by technical issues that were a pain to coordinate and resolve. Our outdoor storage shed got burgled a couple of times and interacting with True Protection I just remember having the sense that they did not GAF, to be blunt. The alarm system, and monitoring was a nuisance and source of stress. You will be better served with a DIY solution from Best Buy that does not rely on locking yourself in to these contracts. It is incredibly rare for me to bother giving a negative review. I try to review small businesses I interact with who do great work. When I saw the email soliciting reviews in my inbox, I was kinda shocked. Looking at all the glowing reviews, I found myself agreeing with another reviewer who thought this was deluged with friends and family pumping the numbers. It's just hard for me to imagine a company that consistently delivered such a poor customer experience for multiple years could have these glowing reviews. I I will say it again: prior to signing the contract they are amazing. After you sign it is all downhill. Beware.