I am writing to formally commend two outstanding employees -- Mr. Damien Guadarrama and Mr. Brad…read moreWickizer -- for the exemplary service they recently provided during the upgrade of my home security system. From the outset, Mr. Guadarrama demonstrated an impressive level of professionalism, courtesy, and technical knowledge. His ability to clearly articulate system options, address each of my concerns, and guide me toward the most appropriate solution made the decision-making process seamless. His commitment to customer satisfaction is evident, and it reflects great credit upon your organization. Additionally, Mr. Brad Wickizer continues to be an exceptional representative of True Home Protection Security. As my primary home technician, he has consistently delivered expert service marked by reliability, integrity, and thoroughness. Mr. Wickizer's dedication to ensuring my system is optimized and functioning properly gives me tremendous peace of mind. I have full confidence in his work and greatly value his continued support. Employees like Mr. Guadarrama and Mr. Wickizer exemplify the professionalism and customer-centered values that build long-term trust and loyalty. I respectfully request that their efforts be acknowledged, as they have both contributed significantly to my positive experience with your company. Please extend my sincere appreciation to them for their outstanding service. Warm regards, Ron Thornton, LtCol, USAF (Ret)

Prior to signing the multi year contract, they were incredibly responsive and professional. Went…read moreabove and beyond. Really made a positive impression. Immediately after signing the contract (and I mean literally, *immediately* after) there was a dramatic switch. We were locked in and they knew it. Caveat emptor. The three years of coverage was periodically marked by technical issues that were a pain to coordinate and resolve. Our outdoor storage shed got burgled a couple of times and interacting with True Protection I just remember having the sense that they did not GAF, to be blunt. The alarm system, and monitoring was a nuisance and source of stress. You will be better served with a DIY solution from Best Buy that does not rely on locking yourself in to these contracts. It is incredibly rare for me to bother giving a negative review. I try to review small businesses I interact with who do great work. When I saw the email soliciting reviews in my inbox, I was kinda shocked. Looking at all the glowing reviews, I found myself agreeing with another reviewer who thought this was deluged with friends and family pumping the numbers. It's just hard for me to imagine a company that consistently delivered such a poor customer experience for multiple years could have these glowing reviews. I I will say it again: prior to signing the contract they are amazing. After you sign it is all downhill. Beware.

I would like to commend Tech Jesus M. for his great customer service, patience with my questions…read moreand his pleasant demeanor. He sat down with me and showed me how to save video footage and was very helpful. He is an asset to this company.

Law Security is the absolute best! I have been a client since 2012. Pam and Lewis Wood run a great…read morecompany. The office is always open with a professional staff. I feel totally protected by being their client.

after years of terrible WiFi and continuous spectrum visits Nice to Geek you got us completely up…read moreand working as it should...highly recommend

Fast reliable and very efficient! Thanks for the big help, very knowledgeable, our Hotel really…read morerelies on your expertise!!

Completely satisfied with my initial meeting, demonstration, pricing and the products that the…read moresales representatives offered. (John & Maddox). Whats even better was they could get an install tech out to my home the same day and have it installed. The technician (Chris) was awesome, professional and very well in tune with the products and how they could better serve me and my purpose. These guys are 110% the real deal and put together exactly what this customer was looking for. Thanks John, Maddox & Chris!

There doesn't appear to be any office that I can visit to speak to a representative in person…read more Every number I call gets redirected all over the world, no one can tell me what happened to money I paid. There's no supervisor, no one in charge. Just a runaround, from here my next stop is reporting the company as fraud. If my bank can't help I know an attorney can. It'll cost more for an attorney in the long run but it'll be worth it to expose Vivint as the scam operation it is.

Kristin is a great rep. She clearly explained any and all issues my home alarm was experiencing…read more You can tell she cares deeply about the customer and getting the issue right. She diagnosed the correct issue and helped me to fix it. I would recommend TSS to anyone seeking honest, accurate fixes for their home alarm system.

TSS has always met all of our security needs. They have taken care of us for the last ten years…read moreand we are so grateful! Great customer service and follow up care. TSS has taken care of us through two home moves and both times it has been very easy and smooth. Very attentive and great customer service!! Would recommend Total Security Solution to anyone!

Good service, very professional and cordial. I would use again if needed in the future, for my…read moreproject (setting up exterior cameras on my new home) everything was smooth. I would have liked to see the cords in the back of my television a little more neatly bundled before calling the job complete. Thanks, JM

From the owner: AGC Electronics is a Licensed and insured local veteran family business that has been providing…read moreprofessional security camera service all over Texas since 2015. With years of experience, AGC takes great pride in delivering top-notch service to its customers. As a veteran-owned business, AGC understands the importance of dedication, integrity, and quality in their work. AGC Electronics also offers additional services such as TV mounting, network installation, audio and various other Data solutions. Their team of professionals is highly skilled and knowledgeable, ensuring that every project is handled with the utmost expertise and attention to detail. From start to finish, AGC is committed to exceeding customer expectations and building long-lasting relationships. Whether it's residential or commercial services, AGC offers a wide range of solutions tailored to meet the specific needs of each client. Trusted and reliable, AGC Electronics is the go-to choice for all security camera and Data solution needs in Texas.

We contracted Matt and his team to do a few projects on our new construction home:…read more1. Install security cameras utilizing existing pre-wire 2. Install home networking utilizing Ubiquiti equipment (WAPs, Network Switches) 3. Flush Mount TVs in multiple rooms 4. Install security system utilizing exiting pre-wire 5. Install floodlight 6. Install smoke detectors (Nest) Matt's team was great! Everything was installed perfectly and the team spent time to make sure everything was working as we liked. We did encounter some issues, however, Matt had his team work with us to correct them as we encountered them (i.e. faulty pre-wire causing false-positives on the alarm). I have to give a special shout out to Keith. He installed every single TV in the house to perfection. I was really looking forward to a beautiful flush mount install of our TVs in every room (especially the living, game, and media rooms) and he delivered. Will attach more photos of the cameras and networking closet (which was installed along with a fan).

I needed help with installing wired outdoor cameras from Ring. Matt came by, assessed the house,…read morerecommended to use the battery cameras with solar instead, walked me through what would need to be done and where to install the cameras for optimal coverage. He was very honest and said that this is something I would be able to do myself. Didn't charge me a dime! Feels like this is one of the few honest businesses left out here. Would absolutely use them again for any smart home solution needs in the future.

Johnny and his team were very efficient and professional. Johnny set up my appointment and came by…read moreto go over the available systems. He listened to my needs and shopped for the best system for my home. His team installed my system and gave a tutorial on how to use it. I would highly recommend Advanced Protection.

The company's owner fell below the basic expectation of providing customer service on a recent…read moreresidential technician visit. Advanced Protection installed home security equipment and was pleased with the experience until I had an issue. I changed ISP and experienced technical difficulty reestablishing the wireless connecting with my IOS device. The service technician arrived and told me that he did not have experience with the equipment I had installed. He made it clear that he was only trained on Ring products but would try to help. It was evident quickly that this service call was not something he was able to understand enough to resolve. The camera equipment company told him he needed to scan the DVR code and establish a local connection. The technician explained that he wasn't properly trained to provide that level of service. He was pleasant to work with and he communicated well. He apologized profusely and told me that another service technician would come out to assist. A few days later after receiving an invoice and no follow up from the business owner, i reached out to Johnny. Repeatedly, Johnny told me it was my issue related to my account (i.e. email address). I tried to explain that it wasn't an issue with my email, and even sent a screenshot indicating that logging into my home security account wasn't the issue. I reminded him again that it was an issue with connection my IOS device to the cameras - my cameras were sending connection errors within the app. Throughout this, Johnny never took the time to return my follow -up calls, would only communicate via text which left the situation confusing, and ultimately frustrating. I truly didn't expect a company with an A+ BBB rating to struggle with what seemed like a basic technician call. Disappointed in owner's lack of initiative to resolve the issue. Advanced Protection might lend itself to be better suited for Ring and Nest products but not alternative home security options.

Very reliable and professional service. Knowledgeable and skillful. I have used central Security's…read moreservices for ten years or more and the nonprofit at which I volunteer has hired them on my recommendation as well.

I feel safe. The techs who did the installation were…read moreprofessional, and my service dog loved them. The little remote thing is so convenient. Did I mention that I feel safe? The bill is lower than all of the local competition. I haven't had any issues with the equipment. My roommate feels safe, too.

I am so glad that I found the team at Fusion. We are opening a new building in Austin, TX and I…read morefound them through the UniFi partner network as that is the security system that we wanted to install for self management. They are incredibly easy to work with, understanding when things change (especially when opening a new building and dealing with city permit delays) and even added onto the project when our national IT vendor wasn't able to install the needed networking equipment last minute. Cris and his team are very professional, do great work, and are very reasonable in cost. Need a personal recommendation on the specifics, ask them to connect you with me by email or phone and I'm happy to talk more about the work they did for us. Thanks Fusion!

We contracted Fusion Networking and Technology to install a security camera system at our…read morewarehouse. Two technician visits later, we still have a camera that does not work. The owner's response was to blame us for supplying the equipment -- despite the fact that cabling and installation was their contracted responsibility. When we pushed back and refused to pay in full for a job that wasn't completed, they retaliated by leaving defamatory reviews on our company's own review pages. This is not a company that stands behind their work or treats customers with any respect. Would not recommend under any circumstances.