The company's owner fell below the basic expectation of providing customer service on a recent residential technician visit. Advanced Protection installed home security equipment and was pleased with the experience until I had an issue. I changed ISP and experienced technical difficulty reestablishing the wireless connecting with my IOS device. The service technician arrived and told me that he did not have experience with the equipment I had installed. He made it clear that he was only trained on Ring products but would try to help. It was evident quickly that this service call was not something he was able to understand enough to resolve. The camera equipment company told him he needed to scan the DVR code and establish a local connection. The technician explained that he wasn't properly trained to provide that level of service. He was pleasant to work with and he communicated well. He apologized profusely and told me that another service technician would come out to assist. A few days later after receiving an invoice and no follow up from the business owner, i reached out to Johnny. Repeatedly, Johnny told me it was my issue related to my account (i.e. email address). I tried to explain that it wasn't an issue with my email, and even sent a screenshot indicating that logging into my home security account wasn't the issue. I reminded him again that it was an issue with connection my IOS device to the cameras - my cameras were sending connection errors within the app. Throughout this, Johnny never took the time to return my follow -up calls, would only communicate via text which left the situation confusing, and ultimately frustrating. I truly didn't expect a company with an A+ BBB rating to struggle with what seemed like a basic technician call. Disappointed in owner's lack of initiative to resolve the issue. Advanced Protection might lend itself to be better suited for Ring and Nest products but not alternative home security options. read more

Share your experience to help others Reviews Allteam 35 needs 32 technician 22 home security 17 +6 Sort by Most relevant Newest Highest Lowest John Bowles 6 reviews a week ago NEW This guy is a hustler. He is only out to get your money and does not stand by his product or services. I strongly recommend anyone to not use this company especially if it involves a refund. Just like one of the previous reviewers stated, ... More Advanced Protection (Owner) 6 days ago Mr Bowles, we agreed to reimburse you the monies paid minus the $175 for labor to install the exact equipment you requested. Danielle Meeler 12 reviews·6 photos a month ago 2 reviews: 5/2022 I reached out to Johnny to schedule a solar ring camera to be installed ... More Advanced Protection (Owner) a month ago We are thankful for the opportunity to meet all of your security and surveillance needs!!! Derek is definitely customer service driven. B Aguilar 1 review 4 months ago I received some information from a great friend about Advanced Protection. I immediately notified Johnny Lopez by email. He responded within less then a couple of hours. I explained my personal experience and my concerns and he immediately ... More Advanced Protection (Owner) 4 months ago Hello Benny, thank you for your amazing review and our entire team is fortunate to have clients like yourself. Again thank you for your amazing review!!!! M Local Guide·27 reviews·6 photos a year ago Had Advanced Protection come out and install a new alarm monitoring system after closing on our home. Johnny came out and gave us a quote with professional service. A tech came the next day, installed and activated our system with the same high level of professionalism. Highly recommended! Advanced Protection (Owner) a year ago Thanks you for the AWESOME review!!! Congrats on your new home All By owner All Add a photo From Advanced Protection "Family owned and operated Lic# B20070" Sharing @AdvancedProtectionTX This guy is a hustler. He is only out to get your money and does not stand by his product or services. I strongly recommend anyone to not use this company especially if it involves a refund. Just like one of the previous reviewers stated, Johnny will not return your calls if it involves an refund. I hired him to replace my current main panel and add a secondary panel. We found one that Brinks currently uses. Johnny installed the panels but did not coordinate with Brinks to initiate the monitoring. Luckily I had already spoken with Brinks and they were sending a tech out to look at the installation and figure out why they (Brinks) couldn't complete the installation remotely. When the Brinks tech arrived, he thought this was a simple problem. However, he ended up spending more than 4 hours at my house trying to get the panels to communicate with the monitoring station. In the end nothing worked. Brinks stated the panels that Johnny installed, even though they were the same model they have, were registered with a different company and therefore they could not be re-registered with Brinks (think of this as a reseller, used product). Brinks ended up removing the panels and installing two different ones and they worked fine. Once this was completed I contacted Johnny to refund the $513.11 I paid for his panels. He said he would have to get with the company he purchased them from to check on their refund policy. I told him that was his issue, and he (Johnny) is required to pay me since I purchased the panels from him. Its been over one month and I still have not received my refund. All Johnny has said is he will take the panels back but I will be charged $175.00 as some short of bulls..t service charge. Now I will start legal action against him. In addition he also conned me out of my main panel which he said I would get a $100 credit but that was not listed in his invoice. So again, stay away from this company no matter how many 5 star ratings he has. Note if a company is not listed with the BBB most likely they are not legit. Stay away. Don't make the mistake I did by not recognizing what the 1 star reviews said. read more

Responded quickly to request and took care of things. I appreciate the professionalism.

Johnny and his team were very efficient and professional. Johnny set up my appointment and came by to go over the available systems. He listened to my needs and shopped for the best system for my home. His team installed my system and gave a tutorial on how to use it. I would highly recommend Advanced Protection. read more

If you are in the market to set up ecurity at your home - call Advanced Protection. They will recommend two security companies based on your specific needs. They came out to set up our system (which had been installed by ADT) and discovered two of the windows in our house had never been connnected to the security system. These guys are professionals and know what they're doing. read more

Johnny has great customer service. He takes his time to educate each person with the new updated technology and has great experience with the companies and units he installs. The company shows interest in each clients needs and they are not there to just make a sale. Great company read more

The most professional home security company I have ever done business with, ever! There was no high pressure sales pitch! I told them our needs, we discussed various options and then we made the final choices. The next step of installation only confirmed we had made the correct decision! Clay was an expert and very patient explaining the details of our new security system. I would highly recommend this company for your security needs! read more

Very friendly staff that is knowledgeable and listens to your needs. Would recommend to anyone in the area that is looking for extra protection for their home read more

We had decided to upgrade our old alarm system to Ring, but had put off arranging this because we didn't want to sit through a long presentation, then feel pressured to have more equipment than we wanted, thus resulting in a higher monthly cost which is what had happened to us before! I called Advanced Protection because they had been recommended to us. Johnny came out and the first questions he asked us were "what do you feel you need installed to feel safe and secure", and "what is your budget?"We told him what we wanted/thought we needed and he was completely honest with us to the point of advising us that we didn't need as much equipment as we thought we did to ensure our home is safe. He is extremely knowledgeable, and went through the options available, and prices and left us to make the decisions. Everything was installed on time, and any questions I had were answered. I called Johnny a few days later and he answered his phone....no 1800 number, no press option....I can not recommend this company enough from the first point of contact to the installation they are so professional and friendly. Don't put off feeling safe in your home for the same reasons we did, when you now have a great option! read more